About Us

The Financial Times is one of the world’s leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide.

At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you’re given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world.

In our warm, collaborative culture, you’ll connect with a diverse community of experts who support your growth, career aspirations and wellbeing.

Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you’ll discover new skills and forge a career that can take you anywhere.

Build a newsworthy career at the FT.

Our Commitment to Diversity, Equity and Inclusion

We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups.

The Role

FT Specialist is looking for a Reporter to join Sustainable Views, a leading business-to-business publication covering sustainability rules and regulations and the changing geopolitical landscape shaping environmental, social and governance policy.

This is an opportunity to join a growing editorial team covering one of the most dynamic areas in business journalism. You will produce timely news, insightful analysis and interviews that help readers understand the development of sustainability regulation, its implementation and its implications for businesses and markets.

Alongside written journalism, you will contribute to Sustainable Views’ podcast, social media and wider audio and visual output, helping the team develop engaging ways to bring its reporting to existing and new audiences.

Key Responsibilities

• Work closely with the editor and wider Sustainable Views team to produce accurate and engaging news stories, analysis and interviews.
• Report on developments in sustainability regulation, policy and implementation, explaining their significance to a specialist business audience.
• Build and maintain a strong network of contacts across relevant policy, business and market communities.
• Contribute to and appear on the Sustainable Views podcast.
• Help develop Sustainable Views’ wider media offering, including innovative social media, audio and visual content.
• Attend and report from relevant industry, policy and stakeholder events.
• Support editing when required.
• Contribute flexibly to other editorial priorities and projects as required by the editors.

Required Skills and Experience

• At least one year of reporting experience, including experience working in a fast-paced newsroom or comparable editorial environment.
• The ability to work independently while collaborating effectively with editors and colleagues.
• Some understanding of sustainable finance and market-based approaches to addressing climate change.
• Some understanding of UK and EU sustainability policymaking, including areas such as clean energy, climate change, sustainable finance and human rights.
• A strong ability to produce clear, accurate and high-quality written journalism.
• The ability to manage multiple stories or projects concurrently and work effectively to deadlines.
• Excellent communication and interpersonal skills, with the confidence to conduct interviews and develop sources.
• Flexibility around working hours when required by the news agenda.

Desirable

• A degree or equivalent experience in journalism, data journalism or a related field.
• Good numeracy skills and confidence interpreting data.
• Experience using ChatGPT or other AI tools appropriately to support data analysis.
• An interest in using data to uncover stories and provide additional insight for readers.
• An enthusiasm for audio, video and social media as ways of extending the reach and impact of journalism.

What’s in it for You?

Our benefits vary by location but we are committed to providing best-in-class perks across all our offices. These include generous annual leave, medical cover, inclusive parental leave packages, subsidised gym memberships and opportunities to give back to the community. Full details of our benefits are available here.

We’ve embraced a 50% hybrid working model (averaging two to three days onsite) that fosters trust and remote adaptability while encouraging in-person camaraderie and peer learning. Additionally, we are open to accommodating specific flexible working pattern requests for all roles where feasible.

Accessibility

We are a disability confident employer and Valuable 500 signatory.

Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email talent@ft.com and a member of our team will be happy to help.

Further Information

At the FT, we embrace innovation and the use of technology and appreciate that individuals may leverage AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application, it is essential that all information provided is authentic and accurately represents your skills, experience, and qualifications.

Candidates should be aware that the use of AI throughout the application process may be monitored to ensure a fair and transparent hiring process for all.

Please beware of fraudulent job postings and offers claiming to be from the Financial Times. All legitimate opportunities will direct you to apply through the official Financial Times careers site, and the FT will never ask for financial information, payments, or referrals to third parties during the hiring process. If you have any concerns about the legitimacy of a job posting or suspect any scam activity, please contact talent@ft.com.

Interested in the FT but don’t see the right role yet? Join our Talent Community to receive exclusive updates, featured jobs, and insights into working at the FT.

Headquarters: Remote (US)

At Current, Lead Engineers drive the technical direction and delivery of complex digital experiences across multiple client engagements. You’ll partner closely with cross-functional teams across strategy, design, production, and engineering to build scalable, high-quality digital platforms and applications.

Lead Engineers are both strategic and hands-on technical leaders. You’re comfortable architecting solutions, guiding engineering teams, collaborating directly with clients, and jumping into execution when needed. This role is ideal for someone who enjoys solving complex technical challenges while helping shape engineering standards and best practices across the agency.

What You’ll Do

• Lead the technical architecture, development, and delivery of complex digital projects across multiple client engagements
• Partner with strategy, design, production, and engineering teams to define technical approaches and delivery plans
• Serve as a technical lead and point of contact for client stakeholders
• Build scalable, maintainable, and high-performing web applications and CMS-driven platforms
• Develop proof-of-concept solutions and evaluate technical feasibility for integrations and new features
• Guide engineering standards, code quality, and architectural best practices across projects
• Conduct code reviews and mentor engineers across the team
• Assess technical health of active projects and recommend improvements or modernization opportunities
• Collaborate on project planning, estimation, technical scoping, and delivery strategy
• Contribute to internal tooling, workflows, and engineering culture initiatives
• Stay informed on emerging technologies and identify opportunities to improve processes and solutions

What You’ll Bring

• 6–8 years of software or web development experience, ideally within an agency or consulting environment
• Strong expertise in JavaScript, PHP, and modern front-end/back-end frameworks such as React, Vue, Angular, or Node.js
• Advanced experience with Drupal and WordPress CMS platforms
• Deep understanding of Drupal architecture, APIs, custom module development, and theming
• Strong knowledge of the LAMP stack, including PHP and MySQL
• Experience building scalable applications, integrations, and API-driven solutions
• Experience with cloud hosting platforms such as AWS, Acquia, Pantheon, Azure, or Google Cloud
• Strong understanding of Git workflows, CI/CD pipelines, and deployment best practices
• Ability to lead technical decision-making while remaining hands-on in execution
• Strong communication skills and ability to collaborate with technical and non-technical stakeholders

Nice to Have

• Experience with Docker, Kubernetes, or containerized development environments
• Familiarity with automated testing frameworks and DevOps practices
• Experience working within Agile delivery environments such as Scrum or Kanban
• Experience leading engineering teams or mentoring developers across projects
• Strong debugging, optimization, and performance-tuning experience
• Familiarity with Jira, Workfront, or similar project management tools

Why Current

At Current, we believe the best digital work happens when strategy, design, production, and technology operate as one team. We partner with ambitious brands to create digital experiences that are thoughtful, scalable, and built to drive real impact.

We’re a remote-first agency with teams across the US, working collaboratively across websites, platforms, campaigns, CRM ecosystems, and digital product experiences. Our environment is fast-paced, highly collaborative, and built for people who enjoy solving complex technical challenges alongside smart, supportive teammates.

You’ll have the opportunity to work across a variety of clients and technologies, contribute to meaningful digital experiences, and help shape the future of engineering within a growing agency environment.

The target range of base compensation for this role is $120,000 - $145,000 annually. Actual compensation is influenced by a wide array of factors, including but not limited to skill set, level of experience, and location.

To apply: https://weworkremotely.com/remote-jobs/current-lead-engineer-drupal-web-platforms

Sunday

Director of Engineering

Full-time · Reports to CEO/Leadership Team · Boulder, CO or Remote

About the Role

Sunday is looking for a Director of Engineering to lead and elevate a talented, close-knit engineering team through a pivotal moment. We’re building something novel in the lawn care category, not reinventing an existing category, and our engineers are energized by that focus. This role exists to protect and grow that momentum: setting technical vision, building org-level capability, and bringing in an AI focus.

This is a hands-on leadership role with real strategic ownership. You’ll need to be credible in the weeds, able to understand what’s happening in the codebase and the business, while also sitting close to company leadership, translating company vision into an engineering roadmap, and making the structural calls the team doesn’t have bandwidth to make themselves.

Above all, we need a builder. Someone who gets genuinely excited about writing code and shipping products, not solely a people manager. You’ll rally the team by being in it with them, and you’ll partner directly with Product as a true collaborator, not an order-taker: we need someone who understands how product and engineering decisions shape each other.

Vision & Strategy

• Develop a technical vision for engineering that ties directly to Sunday’s business goals, and translate it into a 6–12 month roadmap built with Product and the Leadership Team
• Build and own Sunday’s AI strategy for engineering, establish a consistent approach to AI-assisted and agentic development, and use it to help the team move faster and fail faster
• Serve as the connective layer between business/product priorities and the engineering team

AI-Native Product Direction

• Push Sunday toward becoming a genuinely AI-native product company, not a deterministic product with a chatbot bolted on, but one where core functionality is LLM-driven where it makes sense
• Bring real excitement and a point of view about this shift, and get the team energized about building toward it together
• Support early agent-based project work and help set a broader, more consistent direction for how the team builds and evaluates agentic systems
• Establish evaluation practices (evals) for AI-driven functionality; fluency with eval tooling (e.g., Braintrust, Langfuse, or similar) is a strong plus, since non-deterministic, LLM-driven logic can’t be tested the way traditional deterministic code is

Technical Maturity & Architecture

• Bring maturity to foundational infrastructure and architecture decisions
• Identify and invest in the technical decisions that save the team time now, rather than accumulating further shortcuts
• Bring a builder’s mindset to this work personally; this isn’t a hands-off architecture review function; it’s active, credible participation in solving it

Org Building & Talent

• Own hiring strategy and interview process for both ICs and future managers, partnering closely with the People team; instill and maintain a high hiring bar
• Prevent single points of failure, put institutional knowledge, documentation, and cross-training in place
• Give engineers real paths to grow, including mentorship, stretch opportunities, and regular, honest development feedback

Execution & Delivery

• Hold the team accountable to its own goals; regularly evaluate team structure and workflow to keep the org moving quickly
• Codify and disseminate engineering best practices, testing, code review, PR norms, and how those practices scale as AI-assisted development increases velocity, so speed doesn’t outpace quality
• Own engineering metrics — delivery against roadmap, quality/bug backlog, system performance and uptime, and team velocity, and use them to surface bottlenecks to leadership
• Deliver honest, frequent, and respectful feedback, and build a culture where the team gives and receives it the same way

Cross-Functional Leadership & Product Partnership

• Represent engineering as part of company leadership, communicate plans, tradeoffs, and challenges to other functional heads in terms the whole business can act on
• Act as a true product partner given how much of Sunday’s product is (and will increasingly be) LLM-driven; engineering and product decisions are directly intertwined, not sequential handoffs
• Understand how product thinks, and bring engineering’s perspective into product conversations early — this is a collaboration, not a request queue

What Success Looks Like

• The team feels led, not managed, with clear priorities, cleared blockers, and visible follow-through
• Strong opinions, held loosely: you set direction but trust engineers to own execution
• The team has real conviction that engineering is heading in the right direction
• A working AI strategy the whole team is aligned on, with visible gains in velocity and quality

What You Bring

• Proven experience leading engineering at a small-to-mid-size or growth-stage company, with a track record of taking on increasing scope
• A genuine builder, you want to be hands-on writing code and shaping product, not solely managing people and process
• Strong individual technical credibility — you can go deep enough to earn trust with senior engineers, not just manage from a distance
• Direct experience with, or strong enthusiasm for, AI-native product development — building products where core functionality is LLM-driven rather than deterministic, not just adding an AI chat feature to an existing product
• Familiarity with LLM evaluation practices and tooling (Braintrust, Langfuse, or similar), given the shift toward non-deterministic, AI-driven functionality
• Front-end depth, or demonstrated ability to grow it across a team
• Hands-on familiarity with AI-assisted and agentic development workflows, and a clear point of view on how to scale them responsibly
• A naturally curious, learning-oriented mindset, hungry to keep growing and to bring the team along with you
• Experience building org structure, hiring processes, and team practices from a lighter-weight or informal state
• A true product-collaboration mindset: understands how product and engineering decisions shape each other, and doesn’t need — or want — a roadmap simply handed to them
• A business-minded, collaborative style, comfortable building relationships across the whole company, not just within engineering
• Humility and directness, able to talk openly about mistakes and how they were resolved, and to give feedback as a gift
• A communicator who can move fluidly between technical depth and company-wide clarity

A Note on Team Culture

Sunday’s engineering team values being in the weeds together, moving quickly, and staying focused on one clear, differentiated product direction. We’re looking for a leader who amplifies that — someone the team describes the way they describe their best examples of leadership: present, communicative, and unafraid to tackle the hard stuff directly.

As a company rooted in nature, we deeply understand the benefits of diversity. We work to build a culture that attracts a diverse mix of talented people to help us bring lawn care out of the dark ages. We are committed to building a diverse, vibrant team that brings determination and passion to our work everyday.

Company Description

About us:

Passion for food. Hunger for tech. We make METRO digital.

Today technology is driving the world. And at METRO.digital we are driving the technology for one of the leading international wholesalers specializing in food - METRO. From e-commerce to checkout, to delivery software, we work on a wide range of products to make each day a success for our customers and colleagues. With passion and ownership, we build the future of wholesale.

You are driving to create smart solutions for customers around the globe? You want to grow in a flexible environment? Let the right career opportunity find you and join us!

How you will make an impact?

We are looking for an AI Consultant to serve as a strategic bridge between business and technology, driving the adoption and successful integration of AI and automation solutions across our organization. In this role, you will act as the key translator between AI & Automation strategy and business needs, ensuring that solutions are aligned with METRO’s overall vision. You will engage with stakeholders to identify, assess, and prioritize high-impact AI and automation use cases using data-driven ROI metrics and consult them to unlock the potential of AI and automation.

Develop clear requirements, user stories, and value cases that adhere to AI Platform standards and strategic priorities. Collaborate with cross-functional teams—including Research, Tech, and Business—to design user-centric, data-driven solutions and guide their implementation.

This position offers a dynamic opportunity to shape the future of wholesale by leveraging your expertise to deliver measurable business value through intelligent automation.

Job Description

Your Responsibilities:

• Being the translator of AI & Automation Strategy to business and back to the AIA Platform and consult the organization to unlock the potential of AI & Automation;
• Engage with business stakeholders to identify and prioritize potential AI and Automation use cases based on ROI metrics;
• Facilitate workshops, interviews, and data-driven assessments across METRO organization, to define value propositions and feasibility for the use cases;
• Translate business needs into actionable requirements, user stories, and value cases aligned with platform standards;
• Ensure alignment of identified opportunities with strategic AI themes and portfolio priorities in line with AI Strategy;
• Partner the Squad Lead on roadmap planning, backlog prioritization, and sprint readiness; support agile delivery and stakeholder management;
• Partner with AIA Platform leadership team, to ensure consistency from ideation to benefit tracking.
• Support KPI definition, value measurement, and quarterly reporting (QBRs);
• Act as a local AI ambassador within the squad’s domain, promoting adoption and responsible use of AI solutions;
• Support rollout, training, and communication of new AI and automation products.

Qualifications

Required key competencies and qualifications:

• Subject Matter Expertise: Understands well its area of responsibility (AI & Automation), all related systems, processes and products;
• Discovery: Conducts qualitative and quantitative research with the support of the Research team. Applies the right methodologies to find out relevant information about the user and their problems and needs;
• Data Driven Decision making: Number driven business opportunities identification, be able to set up value measurement concepts and interpret results from econometrically point of view;
• Consultancy: Understands the demands of the internal client, selects and explains the right solution. With the proactive behavior, being always a helping hand to solve with cutting-edge technology and bring new ideas to the stakeholder: One more thing mindset;
• Business Requirements Analysis: Analyses the business requirements and transforms them into AI & Automation opportunities;
• Communication: Conveys or shares ideas, feelings and information effectively using the most appropriate methods, tools and channels for the respective audience. Good verbal, written and inter-personal communication skills. Very good fluency in English (written and verbal);
• Process Architecture: Understands the big picture of AI & Automation product portfolio, how it first in METRO´s solution landscape and knows how it supports METRO’s strategy, objectives and their measurement.

Additional Information

What we offer at METRO.digital?

• Hybrid and agile work: thrive in a flexible, multicultural environment.

At METRO.digital, we promote work-life balance through a hybrid working model. You’ll be part of self-organizing, multicultural teams that collaborate in an agile setup.

• People development: when you grow so do we!

We want you to become the best version of yourself with individual and company-wide programs and trainings for people development. Focused among other on development, leadership, appreciation … it´s time to upskill your career.

• Support with individual solutions: we are people-caring!

We offer support whenever you need it - at every stage of your professional journey.

Want to know more about all our benefits? Discover more here.

Let´s connect soon. Apply for the role now!

Position grade within our career framework: AI Consultant (Md7).

Company Description

About us:

Passion for food. Hunger for tech. We make METRO digital.

Today technology is driving the world. And at METRO.digital we are driving the technology for one of the leading international wholesalers specializing in food - METRO. From e-commerce to checkout, to delivery software, we work on a wide range of products to make each day a success for our customers and colleagues. With passion and ownership, we build the future of wholesale.

You are driving to create smart solutions for customers around the globe? You want to grow in a flexible environment? Let the right career opportunity find you and join us!

How you will make an impact?

We are looking for an AI Consultant to serve as a strategic bridge between business and technology, driving the adoption and successful integration of AI and automation solutions across our organization. In this role, you will act as the key translator between AI & Automation strategy and business needs, ensuring that solutions are aligned with METRO’s overall vision. You will engage with stakeholders to identify, assess, and prioritize high-impact AI and automation use cases using data-driven ROI metrics and consult them to unlock the potential of AI and automation.

Develop clear requirements, user stories, and value cases that adhere to AI Platform standards and strategic priorities. Collaborate with cross-functional teams—including Research, Tech, and Business—to design user-centric, data-driven solutions and guide their implementation.

This position offers a dynamic opportunity to shape the future of wholesale by leveraging your expertise to deliver measurable business value through intelligent automation.

Job Description

Your Responsibilities:

• Being the translator of AI & Automation Strategy to business and back to the AIA Platform and consult the organization to unlock the potential of AI & Automation;
• Engage with business stakeholders to identify and prioritize potential AI and Automation use cases based on ROI metrics;
• Facilitate workshops, interviews, and data-driven assessments across METRO organization, to define value propositions and feasibility for the use cases;
• Translate business needs into actionable requirements, user stories, and value cases aligned with platform standards;
• Ensure alignment of identified opportunities with strategic AI themes and portfolio priorities in line with AI Strategy;
• Partner the Squad Lead on roadmap planning, backlog prioritization, and sprint readiness; support agile delivery and stakeholder management;
• Partner with AIA Platform leadership team, to ensure consistency from ideation to benefit tracking.
• Support KPI definition, value measurement, and quarterly reporting (QBRs);
• Act as a local AI ambassador within the squad’s domain, promoting adoption and responsible use of AI solutions;
• Support rollout, training, and communication of new AI and automation products.

Qualifications

Required key competencies and qualifications:

• Subject Matter Expertise: Understands well its area of responsibility (AI & Automation), all related systems, processes and products;
• Discovery: Conducts qualitative and quantitative research with the support of the Research team. Applies the right methodologies to find out relevant information about the user and their problems and needs;
• Data Driven Decision making: Number driven business opportunities identification, be able to set up value measurement concepts and interpret results from econometrically point of view;
• Consultancy: Understands the demands of the internal client, selects and explains the right solution. With the proactive behavior, being always a helping hand to solve with cutting-edge technology and bring new ideas to the stakeholder: One more thing mindset;
• Business Requirements Analysis: Analyses the business requirements and transforms them into AI & Automation opportunities;
• Communication: Conveys or shares ideas, feelings and information effectively using the most appropriate methods, tools and channels for the respective audience. Good verbal, written and inter-personal communication skills. Very good fluency in English (written and verbal);
• Process Architecture: Understands the big picture of AI & Automation product portfolio, how it first in METRO´s solution landscape and knows how it supports METRO’s strategy, objectives and their measurement.

Additional Information

What we offer at METRO.digital?

• Hybrid and agile work: thrive in a flexible, multicultural environment.

At METRO.digital, we promote work-life balance through a hybrid working model. You’ll be part of self-organizing, multicultural teams that collaborate in an agile setup.

• People development: when you grow so do we!

We want you to become the best version of yourself with individual and company-wide programs and trainings for people development. Focused among other on development, leadership, appreciation … it´s time to upskill your career.

• Support with individual solutions: we are people-caring!

We offer support whenever you need it - at every stage of your professional journey.

Want to know more about all our benefits? Discover more here.

Let´s connect soon. Apply for the role now!

Position grade within our career framework: AI Consultant (Md7).

Sunday

Director of Engineering

Full-time · Reports to CEO/Leadership Team · Boulder, CO or Remote

About the Role

Sunday is looking for a Director of Engineering to lead and elevate a talented, close-knit engineering team through a pivotal moment. We’re building something novel in the lawn care category, not reinventing an existing category, and our engineers are energized by that focus. This role exists to protect and grow that momentum: setting technical vision, building org-level capability, and bringing in an AI focus.

This is a hands-on leadership role with real strategic ownership. You’ll need to be credible in the weeds, able to understand what’s happening in the codebase and the business, while also sitting close to company leadership, translating company vision into an engineering roadmap, and making the structural calls the team doesn’t have bandwidth to make themselves.

Above all, we need a builder. Someone who gets genuinely excited about writing code and shipping products, not solely a people manager. You’ll rally the team by being in it with them, and you’ll partner directly with Product as a true collaborator, not an order-taker: we need someone who understands how product and engineering decisions shape each other.

Vision & Strategy

• Develop a technical vision for engineering that ties directly to Sunday’s business goals, and translate it into a 6–12 month roadmap built with Product and the Leadership Team
• Build and own Sunday’s AI strategy for engineering, establish a consistent approach to AI-assisted and agentic development, and use it to help the team move faster and fail faster
• Serve as the connective layer between business/product priorities and the engineering team

AI-Native Product Direction

• Push Sunday toward becoming a genuinely AI-native product company, not a deterministic product with a chatbot bolted on, but one where core functionality is LLM-driven where it makes sense
• Bring real excitement and a point of view about this shift, and get the team energized about building toward it together
• Support early agent-based project work and help set a broader, more consistent direction for how the team builds and evaluates agentic systems
• Establish evaluation practices (evals) for AI-driven functionality; fluency with eval tooling (e.g., Braintrust, Langfuse, or similar) is a strong plus, since non-deterministic, LLM-driven logic can’t be tested the way traditional deterministic code is

Technical Maturity & Architecture

• Bring maturity to foundational infrastructure and architecture decisions
• Identify and invest in the technical decisions that save the team time now, rather than accumulating further shortcuts
• Bring a builder’s mindset to this work personally; this isn’t a hands-off architecture review function; it’s active, credible participation in solving it

Org Building & Talent

• Own hiring strategy and interview process for both ICs and future managers, partnering closely with the People team; instill and maintain a high hiring bar
• Prevent single points of failure, put institutional knowledge, documentation, and cross-training in place
• Give engineers real paths to grow, including mentorship, stretch opportunities, and regular, honest development feedback

Execution & Delivery

• Hold the team accountable to its own goals; regularly evaluate team structure and workflow to keep the org moving quickly
• Codify and disseminate engineering best practices, testing, code review, PR norms, and how those practices scale as AI-assisted development increases velocity, so speed doesn’t outpace quality
• Own engineering metrics — delivery against roadmap, quality/bug backlog, system performance and uptime, and team velocity, and use them to surface bottlenecks to leadership
• Deliver honest, frequent, and respectful feedback, and build a culture where the team gives and receives it the same way

Cross-Functional Leadership & Product Partnership

• Represent engineering as part of company leadership, communicate plans, tradeoffs, and challenges to other functional heads in terms the whole business can act on
• Act as a true product partner given how much of Sunday’s product is (and will increasingly be) LLM-driven; engineering and product decisions are directly intertwined, not sequential handoffs
• Understand how product thinks, and bring engineering’s perspective into product conversations early — this is a collaboration, not a request queue

What Success Looks Like

• The team feels led, not managed, with clear priorities, cleared blockers, and visible follow-through
• Strong opinions, held loosely: you set direction but trust engineers to own execution
• The team has real conviction that engineering is heading in the right direction
• A working AI strategy the whole team is aligned on, with visible gains in velocity and quality

What You Bring

• Proven experience leading engineering at a small-to-mid-size or growth-stage company, with a track record of taking on increasing scope
• A genuine builder, you want to be hands-on writing code and shaping product, not solely managing people and process
• Strong individual technical credibility — you can go deep enough to earn trust with senior engineers, not just manage from a distance
• Direct experience with, or strong enthusiasm for, AI-native product development — building products where core functionality is LLM-driven rather than deterministic, not just adding an AI chat feature to an existing product
• Familiarity with LLM evaluation practices and tooling (Braintrust, Langfuse, or similar), given the shift toward non-deterministic, AI-driven functionality
• Front-end depth, or demonstrated ability to grow it across a team
• Hands-on familiarity with AI-assisted and agentic development workflows, and a clear point of view on how to scale them responsibly
• A naturally curious, learning-oriented mindset, hungry to keep growing and to bring the team along with you
• Experience building org structure, hiring processes, and team practices from a lighter-weight or informal state
• A true product-collaboration mindset: understands how product and engineering decisions shape each other, and doesn’t need — or want — a roadmap simply handed to them
• A business-minded, collaborative style, comfortable building relationships across the whole company, not just within engineering
• Humility and directness, able to talk openly about mistakes and how they were resolved, and to give feedback as a gift
• A communicator who can move fluidly between technical depth and company-wide clarity

A Note on Team Culture

Sunday’s engineering team values being in the weeds together, moving quickly, and staying focused on one clear, differentiated product direction. We’re looking for a leader who amplifies that — someone the team describes the way they describe their best examples of leadership: present, communicative, and unafraid to tackle the hard stuff directly.

As a company rooted in nature, we deeply understand the benefits of diversity. We work to build a culture that attracts a diverse mix of talented people to help us bring lawn care out of the dark ages. We are committed to building a diverse, vibrant team that brings determination and passion to our work everyday.

Headquarters: Remote, United States

At Squarespace, Customer Operations empowers users to give voice to their ideas and make it easy for them when they need help. Our team runs 24/7 with approximately 450 people between New York, Dublin, and a remote workforce. Customer Support Associates are on the front line working with our customers every single day to ensure that issues with their account are resolved in a timely manner. You will leverage your system knowledge and commitment to delivering an exceptional customer experience to not only solve problems for our users, but be a positive advocate of our brand. This remote role reports to a Customer Support Team Lead.

Your first two weeks at Squarespace will include mandatory virtual training from September 28th - October 9th. To be eligible for this role you will need to live in one of the following states: Delaware, Florida, Georgia, Kansas, Michigan, Missouri, Ohio, Oregon, Tennessee, or Utah. 

Applicants must have a dedicated home office setup with a reliable and stable Wi-Fi connection. Please note that we do not support digital nomad lifestyles or international work arrangements.

You'll Get To…

• Respond to customer live chats and emails in a timely manner - live chat is our primary channel, with queue-based work making up around 90% of the role
• Troubleshoot and guide customers through questions and issues with their Account, Billing, Domain, or other transactional inquiries
• Independently meet targets across Quality, Productivity and Customer Satisfaction, in email and live chat
• Stay up to date on new product features and improvements
• Identify isolated customer experiences and escalate important issues

Who We're Looking For

• Open availability to work a 40 hour work week that spans weekends and holidays as our customers need us
• 1+ years customer-facing experience required in a similar role (retail, hospitality, online support)
• Expertise with written communication and the ability to spot spelling and grammar errors
• Proficiency with decoding conversations, identifying the cause, and aligning on end goals
• Capability of prioritizing competing requests
• Familiarity with the Squarespace platform
• Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer focused

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums including medical, dental, and vision
• Supplemental Life and Disability Insurance plans
• Health Savings Account with Squarespace funding
• Fertility and adoption benefits
• Headspace mindfulness app subscription
• Global Employee Assistance Program
• Retirement benefits with employer match
• Flexible paid time off
• 12 weeks paid parental leave and family care leave
• $100 per month remote Stipend
• Education reimbursement
• Employee donation match to community organizations
• 7 Global Employee Resource Groups (ERGs)

Cash Compensation Range:  $18.50 USD per hour

The rate for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors. Some roles may be eligible for overtime pay.

About Squarespace

Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,700 is headquartered in New York City, with offices in Dublin, Ireland, and Aveiro, Portugal. For more information about our company, visit https://www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

#LI-Remote

Thank you in advance for providing the following details about your work history from your resume! This helps us ensure that your candidate information is accurate and consistent during the hiring process.

 

Squarespace will never solicit your personal banking information or ask you to transfer money in connection with a job offer or interview. We also will not reach out to you via phone or SMS without your permission or knowledge.

 

If you plan to use AI in any capacity during your candidate journey, please review our Candidate AI Policy.

To apply: https://weworkremotely.com/remote-jobs/squarespace-customer-support-associate-remote

Headquarters: Remote - United States

WHO WE ARE 

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.

THE ROLE 

We're building Zeta Developer Platform, our next-generation Marketing Operating System, and we need a Senior Product Designer who will be instrumental to its success. This role is a pillar position that bridges design and engineering to create the core foundation of the Agentic Application Framework that will fuel our Zeta Developer Platform experience. You'll partner with our design system team, inform Model Context Protocol (MCP) improvements, and build the foundation—then scale—our Agentic and Vertical Apps infrastructure. You'll join at a pivotal moment where we're raising the bar on quality, speed, and innovation. We're looking for someone who can challenge us in the best way: bringing strong skills in AI, visual design, UX, motion, and coding to push our thinking forward and help us achieve what hasn't been done before. 

This is a foundational role for a product that will define our company's future. You won't just be designing features—you'll be architecting how AI-powered apps are built across the entire platform.

• You're building the foundation, not a feature: Designing the Agentic Apps Framework that powers Zeta Developer Platform end to end


• AI is core to the product, not an experiment: You'll ship real, production-grade agentic experiences customers rely on every day


• Design has real leverage here: Your systems, patterns, and processes will enable teams across the company to move faster without sacrificing quality


• True ownership: Help set standards, define best practices, and shape what "great" looks like as the platform scales


• Compounding impact: The work you do will influence how apps are built, how teams collaborate, and how Zeta Developer Platform evolves

THE TEAM 

We're evolving how we work to reach the next level:

• Vision over hand-holding leads to more creativity and innovation


• Empowerment and delegation leads to more accountability and ownership


• Strategy and clarity means less management, more impact


• Challenge and growth creates better outcomes through healthy debate

We value people who bring ideas on what we should stop doing, start doing, or change to elevate our team.

RESPONSIBILITIES

• Build the Foundation of Agentic & Vertical Apps Own and evolve our Agentic & Vertical Apps experiences in Figma, manage and improve the App Creation Process, and provide quality oversight to guide others who are new to the process. You'll create the systematic foundation that enables consistency, scalability, and exceptional quality across our entire product ecosystem.


• Partner Closely with Product & Engineering to Shape Apps Work as a core triad partner with Product Management and Engineering to define strategy, scope, and execution—translating complex requirements and technical constraints into clear, intuitive agentic experiences. Iterate and improve on Agentic App concepts to deliver on unique customer use cases. 


• Advance AI-Driven Design Patterns & Model Context Experiences: Inform and evolve Model Context Protocol (MCP) patterns, AI interaction models, and agent behaviors—helping define how users understand, trust, and collaborate with intelligent systems inside a marketing operating system. 


• Raise the Bar on Craft, Motion, and Interaction Quality: Lead by example through strong visual design, interaction design, motion, and prototyping—setting a new quality bar for speed, clarity, and polish across AI-powered workflows and tools. 


• Influence, Mentor, and Scale Design Impact: Act as a force multiplier for the design team by mentoring designers, reviewing work, and challenging assumptions—while creating the systems, interfaces, and processes that enable the company to scale high-quality Agentic Apps with speed, consistency, and confidence.

REQUIREMENTS

• 7–10+ years of product design experience, with meaningful time spent on complex platforms, systems, or tools (B2B, SaaS, or AI-driven products strongly preferred)


• Demonstrated experience leading foundational or platform-level design work that scales across teams, products, or workflows


• Hands-on experience designing and shipping AI-powered features, workflows, or systems


• Proven track record of partnering closely with Product and Engineering in fast-paced environments


• Experience mentoring designers, influencing standards, and shaping how design work scales—without needing formal management responsibility

Core Skills

• AI & Agentic Design Fluency: Strong understanding of AI-powered workflows, agentic systems, and emerging interaction patterns, with hands-on experience using AI tools to inform, accelerate, and enhance product design. Comfortable designing experiences shaped by models, context, and automation—not just static interfaces.


• Systems & Platform Design Expertise: Proven ability to design scalable systems, frameworks, and interfaces that support consistency, flexibility, and speed across complex product ecosystems. Deep experience working in Figma with structured libraries, reusable patterns, and scalable design foundations.


• End-to-End Product Design Craft: Excellence across UX, visual design, interaction design, and motion, with the ability to design sophisticated workflows that feel intuitive, human, and high-quality—especially in technically complex environments.


• Strong Product Thinking: Can clearly articulate problem → user job → system behavior → outcome. Comfortable designing flows where intent matters more than screens. Knows when not to add UI.


• Motion & Micro-Interaction Design: Strong understanding of animation as UX, not decoration. Uses motion to explain system state changes, communicate AI progress and confidence, and reduce perceived latency. Designs micro-interactions for loading → ready, generating → refining, and success/failure/partial results. Motion should make the system feel alive, responsive, and understandable—especially when AI is working in the background.


• Technical Collaboration & Prototyping: Strong comfort partnering with engineers, understanding technical constraints, and using prototyping (low- and high-fidelity, coded or no-code) to explore, validate, and communicate complex ideas.


• Design Leadership Without Authority: Ability to influence outcomes through clarity, critique, documentation, and example-setting—raising the bar for quality and consistency across teams without relying on formal management.

Mindset & Approach

• High Autonomy: Does not need step-by-step direction. Can take a fuzzy problem and drive it to clarity. Comfortable owning an area end-to-end.


• Strong Judgment: Knows what's important vs. what's nice. Can say "this doesn't need design" or "this isn't worth solving yet." Optimizes for impact, not aesthetics.


• Clear Communicator: Explains thinking simply to PMs, Engineering, and Leadership. Writes clear rationale, not just design artifacts. Can disagree without being defensive.


• Comfort with Ambiguity: Does not freeze when requirements are incomplete. Enjoys shaping the problem space, not just executing tickets. Can operate before things are fully defined.


• Ownership & Accountability: Treats the product like theirs. Follows through. Cares about outcomes, not just delivery.


• AI-Forward & Curious: Actively experiments with AI tools, workflows, and emerging technologies, and brings that learning back to the team.


• Quality Advocate with Pragmatic Judgment: Cares deeply about craft and polish while understanding that perfect is the enemy of good. Knows when to push for excellence and when to ship, learn, and iterate.

Design & Systems Tools

• Figma (expert level): Deep experience with scalable component architecture, variants, auto-layout, design tokens, and shared libraries


• Rive, FigJam, Figma Slides

AI-Native Design Tools

• Hands-on, regular use of AI tools such as ChatGPT, Claude, or similar LLMs as part of your design workflow—for ideation, exploration, synthesis, critique, and system thinking

AI-Assisted Build & Prototyping

• Comfort using tools like Cursor, Bolt, Lovable, Claude Code, or similar to prototype and experiment on AI-enabled experiences


• Familiarity with Storybook, React/Next.js

Motion & Interaction

• Experience with Rive, Motion.dev, Framer Motion, GSAP, or D3 to design micro-animations and stateful interactions that communicate system behavior and progress

Prototyping

• Strong comfort with Figma Prototypes, Framer, ProtoPie, or similar to explore behavior, timing, and interaction

Technical Fluency

• Working knowledge of HTML, CSS, and modern frontend concepts, with the ability to read code, collaborate deeply with engineers, and understand implementation tradeoffs

Collaboration

• Comfort with modern product development workflows: GitHub, Jira, Linear, Notion, Slack, Confluence


• Model Context Protocol (MCP)


• Familiarity with MCP concepts, including how context, memory, tools, and agents influence system behavior and user experience

BENEFITS & PERKS

• Unlimited PTO


• Excellent medical, dental, and vision coverage


• Employee Equity


• Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!

SALARY RANGE

The salary range for this role is $160,000 - $180,000 depending on location and experience. 

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.  

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here:  https://zetaglobal.com/blog/a-look-into-zetas-ergs/ 

ZETA IN THE NEWS!

https://zetaglobal.com/press/?cat=press-releases 

 

 

#LI-ND1

#LI-remote

To apply: https://weworkremotely.com/remote-jobs/zeta-global-senior-product-designer-agentic-ai-applications

Headquarters: Remote - United States

WHO WE ARE 

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.

THE ROLE

We're building Zeta Developer Platform, our next-generation Marketing Operating System, and we need a Senior Product Designer who will be instrumental to its success. This role is a pillar position that bridges design and engineering to create the core foundation of the Agentic Apps Framework that will fuel our Zeta Developer Platform experience. You'll partner with our design system team, inform Model Context Protocol (MCP) improvements, and build the foundation—then scale—our Agentic and Vertical Apps infrastructure. You'll join at a pivotal moment where we're raising the bar on quality, speed, and innovation. We're looking for someone who can challenge us in the best way: bringing strong skills in AI, visual design, UX, motion, and coding to push our thinking forward and help us achieve what hasn't been done before.

This is a foundational role for a product that will define our company's future. You won't just be designing features—you'll be designing the core AI experience.

• AI is central to how users interact with the product, not an add-on


• Your work defines how users trust, understand, and rely on the Zeta Developer Platform every day


• You’re shaping a platform launching at Zeta Live 2026, with impact that compounds over time

THE TEAM 

We're evolving how we work to reach the next level:

• Vision over hand-holding leads to more creativity and innovation


• Empowerment and delegation leads to more accountability and ownership


• Strategy and clarity means less management, more impact


• Challenge and growth creates better outcomes through healthy debate

We value people who bring ideas on what we should stop doing, start doing, or change to elevate our team.

RESPONSIBILITIES

• Design the Zeta Developer Platform Experience: Own and evolve the end-to-end Zeta Developer Platform experience, including conversational interfaces, contextual guidance, and AI-driven workflows that support daily user tasks across the platform.


• Design Systems Partnership: You’ll work closely with our Design Systems team to create, maintain, and evolve scalable UX and UI patterns for Zeta Developer Platform—ensuring consistency, quality, and flexibility as the platform grows and more teams build on it.


• Partner Closely with Product & Engineering: Work as a core triad partner with Product Management and Engineering to define strategy, behavior, and execution—translating complex requirements and technical constraints into intuitive, human-centered AI experiences. Confidently present work, rationale, and tradeoffs to partners and leadership to drive alignment and decisions.


• Advance AI Interaction & Explainability Patterns: Define how Zeta Developer Platform communicates intent, progress, confidence, and limitations—helping users understand, trust, and collaborate with intelligent systems.


• Raise the Bar on Craft, Motion, and Interaction Quality: Lead by example through strong visual design, interaction design, motion, and prototyping—using motion and micro-interactions to communicate system state, reduce cognitive load, and make AI feel responsive and alive.


• Scale the Zeta Developer Platform Experience: Identify opportunities to standardize UX patterns, documentation, and behaviors across Zeta Developer Platform—creating consistency while allowing flexibility where needed.

REQUIREMENTS

• 8+ years of product design experience on complex platforms or systems


• Experience designing and shipping AI-powered or data-informed products


• Proven track record of close collaboration with Product and Engineering


• Experience influencing standards, patterns, or systems beyond a single feature


• Ability to balance craft, speed, and business impact


• Figma (expert level) — scalable component architecture, design systems, and documentation


• AI design tools such as ChatGPT, Claude, or similar, used as part of daily design workflows


• Prototyping tools (Figma Prototypes, Framer, ProtoPie, or similar) for exploring behavior and interaction


• Motion tools such as Rive or After Effects or similar for stateful interactions and micro-animations


• Working knowledge of HTML, CSS, and modern frontend concepts


• Comfort working within modern product development tools and workflow

Core Skills

• AI & Conversational Design Fluency: Experience designing AI-powered, conversational, or assistive experiences, with a focus on clarity, trust, and responsible presentation of AI output.


• Systems & Platform Design Expertise: Proven ability to design scalable UX frameworks, patterns, and interaction models that support complex platforms and evolving capabilities.


• End-to-End Product Design Craft: Excellence across UX, visual design, interaction design, and motion, with the ability to make complex systems feel approachable and usable.


• Technical Collaboration & Prototyping: Comfort partnering closely with engineers, understanding technical constraints, and using prototyping to explore and validate interaction and behavior.


• Design Leadership Without Authority: Ability to influence outcomes through clear thinking, strong critique, documentation, and example-setting across teams.


• Cross-Functional Influence & Communication: Demonstrated ability to clearly articulate design thinking, rationale, and tradeoffs; confidently present work; and influence decisions across design, product, engineering, data, and leadership—especially in complex, ambiguous, or technically dense problem spaces.

Mindset & Approach

• Ownership-driven leader who takes responsibility for outcomes, not just outputs


• Customer- and experience-obsessed, especially in AI-driven workflows


• Quality advocate with pragmatic judgment, balancing craft with speed


• Collaborative, Resilient Partner who approaches challenges with professionalism and empathy, engages in healthy debate, and maintains clear, respectful collaboration and communication.

Motion Tools

• Framer Motion


• Motion.dev


• D3


• GSAP

Design Tools

• Rive


• Figma


• FigJam


• Figma Slides

Vibe Coding Tools

• Cursor


• Claude Code


• Storybook


• React/Next.js

Comms/PM Tools

• Slack


• Confluence


• Jira

BENEFITS & PERKS

• Unlimited PTO


• Excellent medical, dental, and vision coverage


• Employee Equity


• Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!

SALARY RANGE

The salary range for this role is $160,000 - $180,000 depending on location and experience. 

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.  

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here:  https://zetaglobal.com/blog/a-look-into-zetas-ergs/ 

ZETA IN THE NEWS!

https://zetaglobal.com/press/?cat=press-releases 

 

 

#LI-ND1

#LI-remote

To apply: https://weworkremotely.com/remote-jobs/zeta-global-senior-product-designer-ai

Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X.

We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

The Opportunity:

At Grafana Labs, we’re redefining what post-sales technical partnership looks like—and it starts with the Observability Architect. This is a role for deeply technical experts who are ready to step into strategic leadership with our most important customers. If you thrive at the intersection of systems thinking, architecture design, and customer impact—this is your stage.

As an Observability Architect, you will be the technical owner of long-term customer success. You’ll architect and guide the implementation of complex observability solutions across a wide range of modern infrastructure and application environments. You’ll build strategic relationships with engineers, SREs, and architects—ensuring Grafana’s technology is not just deployed, but deeply embedded into mission-critical systems.

Working hand-in-hand with our Engagement Managers, you’ll lead technical discovery, design, onboarding, and enablement—all with a focus on delivering tangible outcomes. You’ll spot patterns, solve hard problems, and guide customers through their observability maturity curve with authority and clarity.

You’ll also represent the technical voice of our customers internally—shaping product feedback and roadmap priorities by working closely with Engineering and Product Management.

This is a hands-on, high-impact role for those who want to go deep, stay technical, and directly influence customer success at scale. Join us and become part of the most respected observability team in the industry.

What You’ll Be Doing:

• Serve as the primary technical point of contact for a portfolio of Grafana customers.
• Design the observability maturity journey of customers and assist them on that path.
• Provide expert-level troubleshooting and guidance to drive adoption.
• Conduct regular technical reviews and health checks to ensure client success. Assist in RCA to understand issues that affect customer satisfaction, retention, and overall product experience.
• Advise clients on best practices and strategies for leveraging our technology to achieve their business goals
• Collaborate with clients to develop and execute technical roadmaps.
• Identify opportunities for clients to optimize their cost, expand their use of our solutions and drive adoption of new products and features.
• Develop and maintain strong, long-term relationships with key stakeholders.
• With the support of our Engagement Managers and Onboarding Solutions Architects, own customer lifecycle.
• Drive the adoption and effective use of our product suite within your customer portfolio to maximize their value from our platform and ensure a strong return on investment.
• Act as the voice of the customer within the company, advocating for their needs, priorities and feature requests.
• Conduct training sessions and workshops to educate clients on our technology.
• Develop and deliver technical documentation, guides, and tutorials.
• Work alongside account teams to participate in and/or conduct regular reviews with customers to identify areas for improvement, calculate ROI, assess their satisfaction, and discuss upcoming needs and projects.
• Prepare and present reports on client metrics, achievements, and areas of focus.

What Makes You a Great Fit:

• Located in Melbourne or Sydney
• Bachelor’s degree in Computer Science, Information Technology, Math or a related field (or equivalent experience).
• Experience deploying and operating Kubernetes.
• 5+ years of experience in a technical support, technical account management, consulting, SE or Professional Services role within the technology industry.
• Strong understanding of observability solutions. Grafana, Prometheus, and Loki a plus.
• Proven ability to manage multiple clients and projects simultaneously.
• Excellent problem-solving and analytical skills.
• Outstanding communication and interpersonal skills.
• Experience with relevant tools and technologies, e.g., CRM software, ticketing systems, specific programming languages.
• Ability to travel as needed to meet with clients (up to 25%).
• Identify and provide timely workarounds and solutions to meet a customer’s business needs.
• You have some observability expertise, preferably architect level
• First class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers.  Ability to articulate our value proposition and the technical advantages of our products
• You will love solving technical challenges and thrive on bringing creative solutions to our customers

Bonus Points For:

• 5+ years of technical sales, TAM or other post sales technical experience, ideally with open source technologies, or in the observability space.
• Great at connecting product usage to value (ROI).
• Great at managing customer lifecycle.
• You will be creative in solving customer adoption challenges.
• You can proactively assist customers with technical issues that may arise and assist in the troubleshooting and root cause analysis.
• You should have a technical mindset and a desire to grow technically. Great candidates may be a recent grad of a coding bootcamp or have previous post-sales or engineering experience–we are excited to see what unique experiences and skill sets you bring to the table.

The OTE compensation range for this role is $207,000 - $256,000.  Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs’ success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.

*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

Why You’ll Thrive at Grafana Labs:

• 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
• Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
• Transparent Communication – Expect open decision-making and regular company-wide updates.
• Innovation-Driven – Autonomy and support to ship great work and try new things.
• Open Source Roots – Built on community-driven values that shape how we work.
• Empowered Teams – High trust, low ego culture that values outcomes over optics.
• Career Growth Pathways – Defined opportunities to grow and develop your career.
• Approachable Leadership – Transparent execs who are involved, visible, and human.
• Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
• In-Person onboarding- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
• Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.

Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.

Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.

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For information about how your personal data is used once you’ve applied to a job, check out our privacy policy.

About the role:

• Within the Global Channel Strategy and Operations Organization, you will drive operational excellence by serving as a critical bridge between business partners, internal stakeholders, and leadership. In this role, you will ensure seamless partner onboarding, deliver rapid case resolution, and analyze program workflows to optimize partner satisfaction. This high-impact role requires strong strategic thinking, resilient execution, and the ability to turn complex operational challenges into streamlined, scalable processes.

What you’ll do?

• Strategic Workflow & Process Optimization: Responsible for case resolution for Partner Programs, uncover operational bottlenecks, and design proactive strategies to eliminate root-cause issues and reduce support volume working cross-functionally across Legal, Sales, Finance, and Product to secure rapid resolution.
• Content & Asset Operations Management: Oversee the lifecycle, governance, and distribution of internal enablement materials and partner-facing assets—ensuring documentation, program collateral, and operational resources are consistently updated, organized, and easily accessible where required.
• AI-Driven Data Analytics & Insights: Harness enterprise AI tools and analytical platforms to track key performance indicators (KPIs), perform root-cause analyses on case trends, and present actionable, data-backed recommendations directly to the Director, Partner Programs.
• Partner Lifecycle & Governance: Direct end-to-end New Partner Onboarding workflows, ensuring seamless implementation of regional approval matrices, legal contracts, and global governance protocols.
• Certification & Program Reporting: Establish and maintain real-time reporting architectures for Sales and Technical Certifications across the global ecosystem to measure partner capability and readiness.
• Financial & Operations Execution: Oversee Purchase Order (PO) creation, financial approvals, and fund distribution for Contra, Business Development Funds (BDF), and Market Development Funds (MDF) utilizing Coupa.

Experience you’ll need:

• 5+ Years of Operations Experience: Proven track record in case management, partner operations, tier-2⁄3 support coordination, or business operations in a global setting.
• Demonstrated Resilience: A persistent, hands-on problem solver with a history of driving initiatives to completion despite obstacles, changing priorities, or tight timelines.
• Strategic & Analytical Mindset: Exceptional ability to audit existing processes, identify workflow inefficiencies, and implement scalable, data-backed solutions.
• Agility in High-Growth Environments: Strong flexibility and adaptability to pivot quickly, prioritize competing demand, and execute independently in a fast-paced environment.
• Technical Mastery: Advanced proficiency with CRM ticketing tools (Salesforce), enterprise procurement software (Coupa), and cloud collaboration platforms (Google Workspace).
• Modern AI & Technical Mastery: Practical, hands-on experience using generative AI tools and enterprise search platforms (e.g., Claude, Gemini, Glean) to optimize workflows, synthesize information, and accelerate problem-solving. Advanced proficiency with Salesforce, Coupa, and Google Workspace.
• Schedule Requirement: Ability to work full United States business hours (CST alignment) to support core global stakeholders.
• Education & Communication: Bachelor’s degree in Business, Finance, or a related field; exceptional written and verbal English communication skills.
• Preferred Qualifications
  • 7+ years of specialized experience within Channel Programs, Channel Operations, or Partner Success in the SaaS or Cybersecurity sectors.
  • Global experience managing cross-border channel operations and navigating international channel dynamics.
  • Creative problem-solving capabilities with a history of innovating partner engagement models and program frameworks.

Working Hours: 5:30 PM to 2:30 AM IST

Join Us in Securing and Accelerating the World’s AI Transformation

Rubrik (RBRK), the Security and AI Operations Company, leads at the intersection of data protection, cyber resilience, and enterprise AI acceleration. Rubrik Security Cloud delivers complete cyber resilience by securing, monitoring, and recovering data, identities, and workloads across clouds. Rubrik Agent Cloud accelerates trusted AI agent deployments at scale by monitoring and auditing agentic actions, enforcing real-time guardrails, fine-tuning for accuracy and undoing agentic mistakes.

Linkedin | X (formerly Twitter) | Instagram | Rubrik.com

Inclusion @ Rubrik

At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world’s data.

Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.

Our inclusion strategy focuses on three core areas of our business and culture:

• Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.

• Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries.

• Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities.

Equal Opportunity Employer/Veterans/Disabled

Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at hr@rubrik.com if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

EEO IS THE LAW

NOTIFICATION OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We’re building an AI-native culture where technology and talent are unstoppable together. And we’re just getting started.

Join us to put AI to work for people.

Job Description

The Team

The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Outcomes team, the CRM&I Expert Services practice focuses on delivering ServiceNow CRM products—including Customer Service Management, Field Service Management, and Sales CRM—across direct ServiceNow-led engagements and partner co-delivery models. The team drives best-practice adoption, platform value realization, and scalable delivery to help customers get the most from their ServiceNow investment.

The Role

The Director, CRM&I Expert Services leads a team of 10–15 Solution Architects, Business Process Consultants, and Technical Consultants within our Expert Services organization, responsible for all aspects of delivering timely, high-quality work for ServiceNow customers. This team has direct billable roles in ServiceNow-led customer engagements, as well as advisory or leadership roles in a co-delivery model with our partner ecosystem. Regardless of the delivery model, the objective of the team is to drive best practice and platform operating efficiency into our customers’ environments to ensure scalability and maintainability.

What you get to do in this role:

• Develop and execute the Americas CRM&I business plan, including strategy for growth and market penetration, competitiveness, and differentiation.
• Support service and product selling motions in the form of accurate delivery scoping and delivery strategy
• Meet with Customer Leadership to position the use of Expert Services resources as part of several different models including co-delivery with partners, advisory expertise, and ServiceNow-led implementation work.
• Provide business and technical leadership with our Consultants, Customers, and Partners – often in a billable capacity within an engagement.
• Directly responsible for hiring, ensuring enablement of, developing, and managing high-performing Solution Architects, Business Process Consultants, and Technical Consultants who architect, consult, implement, and configure the ServiceNow CRM products (CSM, FSM, Sales CRM) for our customers and with our Partner Ecosystem.
• Partner with internal teams to support training, enablement, product management, and best practices organizations.
• Promote and drive continuous improvement practices for delivery/engagement materials
• Maintain and strengthen cross-functional relationships with product teams
• Collaborate with Service Offerings team to build and maintain a robust service offering catalog for customer consumption

Qualifications

To be successful in this role you have:

• 8+ years of leadership experience in a professional services organization in one (or more) of the following roles (required):
  • Practice Management
  • Program/Project Management
  • Implementation
  • Process Engineering
  • Product Management
• 12+ years of consulting experience for complex, global organizations, preferably in a customer-facing business process or CRM implementation capacity
• Experience managing professional services forecasting, resourcing, and capacity
• Experience working within Agile or Scaled Agile frameworks
• Required industry certifications:
  • Certified ServiceNow Administrator (CSA)
  • Certified Implementation Specialist – Customer Service Management (CIS-CSM) (required)
• Experience in technical consultative pre-sales environments, scoping and solutioning services engagements and crafting statements of work
• Experience designing and developing services capabilities.
• Experience designing, developing, and running service portfolios.
• Understanding and basic use of development tools and/or software, such as:
  • ServiceNow Platform
  • MS Office (Word, PowerPoint, Excel)
• To be highly motivated, driven and passionate about the intersection of technology and business challenges.
• Technical delivery experience with ServiceNow CRM products (CSM, FSM, Sales CRM)
• Strong interpersonal skills, customer-centric attitude and ability to deal with cultural diversity
• A history of leading, mentoring and developing talent across large teams
• Ability to interface and develop relationships with other ServiceNow departments, in particular Product Management, Product Development, Product Marketing, Training, Sales, Presales and Enablement teams.
• Proactive attitude, critical thinking, problem solving, and conflict resolution
• Outstanding communication skills (both written and verbal) with highly confident presentation and facilitation skills
• A track record of distilling customer needs from leaders (including CXO roles) to provide guidance and direction
• Up to 25% travel annually

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

About ReKlame Health

Sixty million adults experience mental health challenges in the United States, yet one-third lack access to proper care. Opioid overdose is the number one cause of death for people under 50 in the United States.

We are a clinician-led, tech-enabled provider group that exists to provide culturally competent behavioral health care addiction care, medication management, crisis intervention, and care coordination for people working towards taking back control of their lives, while expanding access to care.

Our vision at ReKlame Health is to create a future where individuals who have historically been unable to access the care they deserve can readily obtain high-quality behavioral health and addiction care.

At ReKlame Health, it goes beyond mere employment; it’s about becoming a part of a formidable movement transcending individuality. Let’s unite and forge a world where health equity and effortless access to exceptional mental healthcare can co-exist.

ABOUT THE CAREER OPPORTUNITY

As Chief of Staff, you will serve as a force multiplier for the CEO, reducing operational friction, driving strategic initiatives, and expanding executive bandwidth to focus on the highest-leverage problems in the business. This means identifying complex, high-stakes issues before they’re fully defined, shaping them into clear decisions, and seeing them through to completion whether that involves building the framework, running the analysis, or owning work that hasn’t yet found a home.

This is not a role for someone who steps away once the presentation is finished. It demands the judgment to know when to delegate, when to escalate, and when the fastest path forward is simply to execute it yourself.

The seat beside the founder and CEO of a fast-scaling, multi-state behavioral health company where strategy either becomes execution, or it doesn’t.

WHAT YOU’LL OWN

• Operating cadence. Design and run the company’s meeting and planning system, including the weekly leadership meeting, monthly business review, and quarterly planning. Set the agenda, drive decisions to a conclusion, capture owners and deadlines, and chase them until they’re closed.

• Goals and metrics. Build and maintain the company’s OKR and KPI infrastructure. Define the small number of metrics that matter (patient access and wait times, clinician utilization and capacity, retention, collections, growth), ensure they are reported reliably, and surface variance early rather than at quarter-end.

• Follow-through on behalf of the CEO. Track every open commitment across the leadership team. Escalate what is stuck, unblock what you can yourself, and make sure nothing important dies quietly.

• Decision support. Turn messy questions into decision-ready analysis — memos, models, options with trade-offs and a recommendation. Examples: should we enter a fourth state; what does our clinician hiring plan need to look like to hit next year’s growth; what is at risk?

• Leadership communication. Prepare board materials, investor updates, and internal all-hands content. Own the narrative quality and the accuracy of the numbers behind it.

• Special projects. Take on whatever is currently the biggest constraint on growth — a payer contracting push, a clinician onboarding redesign, a new partnership, a systems migration — and run it end-to-end until it can be handed off to a permanent owner.

• CEO leverage. Protect the CEO’s time and attention. Prioritize ruthlessly, prepare him for what matters, represent him where appropriate, and give him honest counsel in private.

WHAT YOU BRING

• 7+ years of experience in management consulting, investment banking, or private equity; operations experience in high-growth health care startups; or a prior chief of staff role. (experience in health care is required)

• A demonstrated record of owning cross-functional work end-to-end not just analyzing or advising, but shipping and owning if you have to.

• Strong analytical and financial fluency. You are comfortable building a model, interrogating a dashboard, and distinguishing a real signal from noise.

• Exceptional written communication. You can condense a complicated situation into a single page that an executive leader or a board member can act on.

• The judgment and presence to hold senior people accountable or influence people without formal authority, and the discretion to handle sensitive information about people, finances, and strategy.

• Genuine comfort with ambiguity. You are energized rather than stalled by a problem nobody has scoped yet.

• Alignment with our mission. You care about equitable access to mental health and addiction care, and you can work credibly with clinicians and operators.

WHAT SUCCESS LOOKS LIKE

• First 30 days. You understand the business, the care model, the unit economics, the clinician pipeline, and the constraints. You have met the leadership team and formed a candid view of where execution is breaking down.

• First 90 days. The operating cadence is running: agendas are set, decisions are logged, commitments are tracked, and metrics are reported on a reliable schedule. The CEO has stopped being the sole source of follow-up. You can demonstrate that you have reduced the CEO cognitive overload.

• First year. The leadership team hits its quarterly goals with fewer surprises. Two or three significant initiatives have shipped under your ownership. Executive communication is consistently sharp. The CEO’s time has visibly shifted toward the work only he can do.

COMPENSATION & GROWTH

Salary: 150,00 to 170,000

Upside: Performance-based bonus + equity, e.g., stock options

Location: Hybrid, 4 days per week in the office

BENEFITS & PERKS

We invest in our team’s health, security, and growth:

Health: Medical, dental, and vision coverage.

Financial & well-being. 401(k) with company matching, Short-Term Disability, Flexible Spending Account (FSA), Health Savings Account (HSA), and an Employee Assistance Program (EAP) through Spring Health.

Time off: 21 days of PTO plus 8 company holidays.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

ReKlame Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability status, protected veteran status, or any other characteristic protected by federal, state, or local law. ReKlame Health considers several factors to ensure a fair and competitive offer when evaluating compensation packages. These include the role’s scope and responsibilities, the candidate’s work experience, education, and training, and their essential skills. Internal peer equity is also examined to maintain balance within the organization. Additionally, current market conditions and overall organizational needs are crucial in shaping the final offer. Each aspect is thoughtfully reviewed before an offer is extended, ensuring a comprehensive and equitable approach.

FRAUDULENT RECRUITING ACTIVITY DISCLAIMER

Please be aware of fraudulent recruiting activity carried out by individuals or organizations claiming to represent ReKlame Health. ReKlame Health does not make job offers without an interview process and will never request payment, gift cards, cryptocurrency, or personal banking information from candidates. Official recruiting communications will be sent by authorized representatives through official company email addresses. Candidates should exercise caution and report suspicious activity.

Learn more about us at www.ReKlamehealth.com

*We never ask for money or sensitive personal information during the job application process. If you receive an email or message claiming to be from us that requests such information, please do not respond and report it as a scam.

AI USE IN HIRING DISCLOSURE

ReKlame Health uses an automated tool to help screen and score applications for this role. The tool evaluates skills, experience, and qualifications described in your application against the requirements for this position. This tool assists our hiring team but does not make final hiring decisions. All hiring decisions are made by ReKlame Health employees. If you would like to request an alternative selection process, or have questions about how this tool is used, contact hello@reklamehealth.com.

Company Profile:

Our client is a leading Australian photography and visual production company providing professional image editing and property presentation services.

As the company continues to expand its operations, they are looking for a Photo Editor to become part of their pioneer team in the Philippines. The successful candidate will be responsible for high-volume photo editing and retouching using Adobe Photoshop and Lightroom, AI-assisted production, file management, quality control, and professional floorplan and graphic production using Adobe Illustrator.

Overall purpose and responsibilities of the role:

As a Photo Editor you will produce polished, brand-consistent image files, manage a high-volume workflow, support AI-assisted production, and contribute to floorplan and graphic production where required. You will also be organised, dependable, responsive to feedback and comfortable working to daily deadlines.

Duties and Responsibilities:

Photography Editing & Retouching

·       Edit and retouch high-volume photography in Adobe Lightroom and Adobe Photoshop to the studio standard

·       Perform exposure and colour correction, white balance, contrast and tonal adjustments, sharpening and noise reduction

·       Correct verticals, perspective and lens distortion while maintaining a natural, realistic presentation

·       Complete precise retouching including object removal, clean-up, reflections, minor distractions and other requested corrections

·       Use masks, layers, selections and non-destructive workflows efficiently; where required, complete bracket blending, window/detail balancing and sky replacement while keeping results believable

AI-Assisted Editing & Workflow

·       Use Adobe Firefly and other approved AI platforms to support efficient, high-quality production

·       Apply AI tools with sound judgement - knowing when AI improves the result and when manual editing is required

·        Review all AI-assisted output for artefacts, inconsistencies, unrealistic details or brand-quality issues before delivery

·        Stay current with editing, automation and AI capabilities that can improve speed and consistency

File Handling & Production Management

·       Maintain excellent file-handling discipline across downloads, working files, exports, uploads and archives

·       Follow naming conventions, folder structures, export specifications, version control and delivery procedures exactly

·       Handle large image sets efficiently and ensure no files are missed, duplicated, incorrectly named or delivered in the wrong format

·       Protect client material and maintain strict confidentiality of images, addresses, project information and company files

·       Identify missing, corrupt or unusual files early and communicate issues promptly

Illustrator & Floorplan Production

·       Use Adobe Illustrator confidently for production graphics and studio templates

·       Produce clean, accurate, presentation-ready floorplans from supplied source material, following Impress Photography formatting and branding standards

·       Check labels, room names, linework, alignment, spelling and overall floorplan presentation before delivery; make revisions quickly when requested

Quality Assurance & Team Communication

·       Complete a final quality-control check before every job is submitted

·       Follow written instructions, job notes, examples and feedback precisely

·       Communicate clearly in English when a brief is unclear or a production issue is identified

·       Be receptive to feedback, retain corrections and apply learnings consistently to future work

·       Manage priorities calmly when multiple jobs are due and escalate any risk to deadlines early

·       Participate in strategy and consulting meetings on technical matters – internal and external – for company and client interests

Must-have Skills / Qualification:

·       2–3+ years of professional photo editing experience in a commercial or production environment

·       Strong practical experience with Adobe Photoshop, including colour correction, exposure adjustments, retouching, masking, layers, selections, object removal and image clean-up

·       Good working knowledge of Adobe Lightroom for processing and editing large volumes of images

·       Experience with Adobe Firefly or other AI-assisted photo editing tools is highly desirable, with the ability to review and refine AI-generated results to ensure they meet professional standards

·       Strong visual judgement, with a good eye for colour, exposure, composition, consistency, realism and overall image presentation

·       Ability to work on high-volume image production, with an expected workload of approximately 60–80 images/jobs per day when completed manually, potentially increasing to around 100+ when using AI-assisted workflows

·       Strong file management and production discipline, including organising, naming, processing, uploading and managing large volumes of image files accurately

·       Ability to follow detailed editing instructions, job briefs, mark-ups and established production standards

·       Strong attention to detail while maintaining speed, accuracy and consistency

·       Good written and spoken English communication skills

·       Ability to work independently, manage daily workloads and meet production deadlines

·       Reliable computer equipment and stable internet connection suitable for handling large image files and remote production work

·       Willingness to work according to Australian business/production requirements and quality standards

·       Must be comfortable working as part of a pioneer production team in the Philippines and contributing to the development of the local operation

·       Must have their own working equipment for work

Nice-to-have / Advantageous Skills:

·       Experience editing Australian-market photography, particularly understanding Australian property presentation standards

·       Experience editing real-estate/property photography — preferred but not required

·       Experience with drone and aerial photography, including drone property imagery

·       Experience with portrait photography

·       Experience working with helicopter/aerial photography

·       Experience creating or editing floorplans using Adobe Illustrator

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga’s Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day.

We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts.

Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us.

• Taking ownership and driving impact
• Being open to change and feedback
• Being passionate about our mission and our customers.

IMPORTANT NOTE :

This position is for an Interim fixed-term 7-month contract (starting October 2026), with possible extension depending on performance and business needs.

What does the role involve?

At Catawiki, you have the opportunity to engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You make sure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media). When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both.

The customer service department plays an essential role in Catawiki, as our customer service representatives ensure that our customers return to our platform on a regular basis and thereby directly help grow the business. The customer service department is also a crucial link between departments, closely working with Sales and our Experts as well as other departments to improve the overall Customer Experience. Through their close customer contact, CS brings valuable feedback on possibilities for improvements in our services.

This is who you are

You are motivated by providing delight to our customers, you can communicate clearly, and providing excellent customer support is your main goal. You will try your utmost to find fitting solutions to all problems, and you do this in a patient and empathetic way. In addition, you are:

• 1 to 4 years of direct experience in Customer Service or Content Moderation. Experience with Live Channels is highly valued.
• Professional speaking and writing skills in Japanese and English; strong communication skills.
• Strong analytical and critical thinking skills.
• Preferably, previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-centre, etc.).
• Ability to quickly switch between various customer channels, like phone and e-mail communications.
• Ability to positively interact with your team and other departments.
• Available to work 40 hours per week.
• You are willing to commute to our Lisbon office and work in the office at least 2 days per week.
• You are flexible with working at least 2 weekends a month and on some public holidays.
• This role is based in Lisbon, Portugal.

Hear what our current CS Representative say about the role:

“As a CS International Representative at Catawiki, I enjoy being part of a team that strives to provide an excellent level of service to our buyers and sellers. Working with customers who are passionate about their special objects keeps the role engaging and fulfilling. No two cases are the same, and we are continually learning and adapting to the fast-paced, exciting environment that working at Catawiki brings. It is valuable to be a part of such a diverse and inclusive company where our voices are valued and heard. We are equipped with the tools and support to thrive as specialists and grow within Catawiki.”.

In return

• A competitive Annual Gross Base Salary of 18.000€- 23.000€ depending on your level, competencies, and overall experience.
• Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network.
• A Work From Home Allowance to help with your monthly household bills.
• Commuting between your home and our office is covered by Catawiki.
• Amazing Office right in the centre of Lisbon.

Why You’ll Love Working with Us

• Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories. In our flat structure, every role has a broad scope and directly impacts both our customers and the business.
• Learn and grow through our Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression.
• A culture of connection defines us. We’re a passionate, diverse team of 800+ Catawikians representing 60+ nationalities. We foster an inclusive and queer-friendly environment where everyone is encouraged to bring their full self to work.
• Celebrate life’s moments with us. You’ll receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to “Pursue Your Passion ”. We also offer additional leave for key work anniversaries and important life events. Benefits may vary by location.

Our Offices and Way of Working

Our vibrant offices in Amsterdam and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office-based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office-based.

Interested?

Apply with an English CV and Cover Letter. By applying, you agree to Catawiki’s Applicant Privacy Policy. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply anyway. You may be just the right candidate for this or other roles.

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga’s Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day.

We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts.

Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us.

• Taking ownership and driving impact
• Being open to change and feedback
• Being passionate about our mission and our customers.

IMPORTANT NOTE :

This position is for an Interim fixed-term 7-month contract (starting October 2026), with possible extension depending on performance and business needs.

What does the role involve?

At Catawiki, you have the opportunity to engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You make sure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media). When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both.

The customer service department plays an essential role in Catawiki, as our customer service representatives ensure that our customers return to our platform on a regular basis and thereby directly help grow the business. The customer service department is also a crucial link between departments, closely working with Sales and our Experts as well as other departments to improve the overall Customer Experience. Through their close customer contact, CS brings valuable feedback on possibilities for improvements in our services.

This is who you are

You are motivated by providing delight to our customers, you can communicate clearly, and providing excellent customer support is your main goal. You will try your utmost to find fitting solutions to all problems, and you do this in a patient and empathetic way. In addition, you are:

• 1 to 4 years of direct experience in Customer Service or Content Moderation. Experience with Live Channels is highly valued.
• Professional speaking and writing skills in German and English; strong communication skills.
• Strong analytical and critical thinking skills.
• Preferably, previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-centre, etc.).
• Ability to quickly switch between various customer channels, like phone and e-mail communications.
• Ability to positively interact with your team and other departments.
• Available to work 40 hours per week.
• You are willing to commute to our Lisbon office and work in the office at least 2 days per week.
• You are flexible with working at least 2 weekends a month and on some public holidays.
• This role is based in Lisbon, Portugal.

Hear what our current CS Representative say about the role:

“As a CS International Representative at Catawiki, I enjoy being part of a team that strives to provide an excellent level of service to our buyers and sellers. Working with customers who are passionate about their special objects keeps the role engaging and fulfilling. No two cases are the same, and we are continually learning and adapting to the fast-paced, exciting environment that working at Catawiki brings. It is valuable to be a part of such a diverse and inclusive company where our voices are valued and heard. We are equipped with the tools and support to thrive as specialists and grow within Catawiki.”.

In return

• A competitive Annual Gross Base Salary of 18.000€- 23.000€ depending on your level, competencies, and overall experience.
• Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network.
• A Work From Home Allowance to help with your monthly household bills.
• Commuting between your home and our office is covered by Catawiki.
• Amazing Office right in the centre of Lisbon.

Why You’ll Love Working with Us

• Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories. In our flat structure, every role has a broad scope and directly impacts both our customers and the business.
• Learn and grow through our Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression.
• A culture of connection defines us. We’re a passionate, diverse team of 800+ Catawikians representing 60+ nationalities. We foster an inclusive and queer-friendly environment where everyone is encouraged to bring their full self to work.
• Celebrate life’s moments with us. You’ll receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to “Pursue Your Passion ”. We also offer additional leave for key work anniversaries and important life events. Benefits may vary by location.

Our Offices and Way of Working

Our vibrant offices in Amsterdam and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office-based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office-based.

Interested?

Apply with an English CV and Cover Letter. By applying, you agree to Catawiki’s Applicant Privacy Policy. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply anyway. You may be just the right candidate for this or other roles.

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga’s Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day.

We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts.

Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us.

• Taking ownership and driving impact
• Being open to change and feedback
• Being passionate about our mission and our customers.

IMPORTANT NOTE :

This position is for an Interim fixed-term 7-month contract (starting October 2026), with possible extension depending on performance and business needs.

What does the role involve?

At Catawiki, you have the opportunity to engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You make sure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media). When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both.

The customer service department plays an essential role in Catawiki, as our customer service representatives ensure that our customers return to our platform on a regular basis and thereby directly help grow the business. The customer service department is also a crucial link between departments, closely working with Sales and our Experts as well as other departments to improve the overall Customer Experience. Through their close customer contact, CS brings valuable feedback on possibilities for improvements in our services.

This is who you are

You are motivated by providing delight to our customers, you can communicate clearly, and providing excellent customer support is your main goal. You will try your utmost to find fitting solutions to all problems, and you do this in a patient and empathetic way. In addition, you are:

• 1 to 4 years of direct experience in Customer Service or Content Moderation. Experience with Live Channels is highly valued.
• Professional speaking and writing skills in Dutch and English; strong communication skills.
• Strong analytical and critical thinking skills.
• Preferably, previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-centre, etc.).
• Ability to quickly switch between various customer channels, like phone and e-mail communications.
• Ability to positively interact with your team and other departments.
• Available to work 40 hours per week.
• You are willing to commute to our Lisbon office and work in the office at least 2 days per week.
• You are flexible with working at least 2 weekends a month and on some public holidays.
• This role is based in Lisbon, Portugal.

Hear what our current CS Representative say about the role:

“As a CS International Representative at Catawiki, I enjoy being part of a team that strives to provide an excellent level of service to our buyers and sellers. Working with customers who are passionate about their special objects keeps the role engaging and fulfilling. No two cases are the same, and we are continually learning and adapting to the fast-paced, exciting environment that working at Catawiki brings. It is valuable to be a part of such a diverse and inclusive company where our voices are valued and heard. We are equipped with the tools and support to thrive as specialists and grow within Catawiki.”.

In return

• A competitive Annual Gross Base Salary of 18.000€- 23.000€ depending on your level, competencies, and overall experience.
• Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network.
• A Work From Home Allowance to help with your monthly household bills.
• Commuting between your home and our office is covered by Catawiki.
• Amazing Office right in the centre of Lisbon.

Why You’ll Love Working with Us

• Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories. In our flat structure, every role has a broad scope and directly impacts both our customers and the business.
• Learn and grow through our Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression.
• A culture of connection defines us. We’re a passionate, diverse team of 800+ Catawikians representing 60+ nationalities. We foster an inclusive and queer-friendly environment where everyone is encouraged to bring their full self to work.
• Celebrate life’s moments with us. You’ll receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to “Pursue Your Passion ”. We also offer additional leave for key work anniversaries and important life events. Benefits may vary by location.

Our Offices and Way of Working

Our vibrant offices in Amsterdam and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office-based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office-based.

Interested?

Apply with an English CV and Cover Letter. By applying, you agree to Catawiki’s Applicant Privacy Policy. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply anyway. You may be just the right candidate for this or other roles.

Company Description

Today, Assystem is among the top three independent nuclear engineering firms worldwide. With over 60 years of experience in highly regulated sectors, the group supports public and industrial stakeholders in the execution of complex and strategic infrastructure projects, subject to high safety and security requirements.

Assystem mobilizes 8,000 experts in 13 countries and intervenes across the entire project lifecycle, in engineering, project management and digital solutions.

Job Description

The People Business Partner is a senior HR professional responsible for delivering pragmatic, high-quality people solutions across the full employee lifecycle. Acting as a trusted advisor to senior leaders, you will translate business priorities, people data and insight into clear, actionable people plans that enable performance, engagement and organisational effectiveness.

This is a broad generalist role operating within a complex, matrixed and fast-paced environment. You will work confidently and independently at senior level, building credibility quickly and using sound judgement, commercial insight and data to influence decisions, challenge constructively and drive measurable outcomes.

You will also manage your own Employee Relations caseload, providing pragmatic advice across a range of employee matters and applying UK employment law appropriately and commercially.

Based on a hybrid working model with regular presence required in our London office ( minimum 2 days per week), the role also involves travel to other Assystem sites.

Key areas of responsibility

• Partner with senior and operational leaders to develop and deliver people plans aligned to business priorities, building trusted relationships while confidently influencing and challenging.
• Manage your own Employee Relations caseload, providing pragmatic advice and applying UK employment law to achieve fair, consistent and commercially appropriate outcomes.
• Support organisational change, workforce planning, utilisation and capacity activity, translating business requirements into clear people actions.
• Use people data and KPIs to identify trends, risks and opportunities, turning insight into targeted action and measurable outcomes.
• Navigate complex organisational structures, governance and competing stakeholder priorities to drive decisions and deliver effective outcomes.
• Contribute to policy development, process improvement and strategic people initiatives across the wider People function.
• Embrace AI and technology-enabled ways of working to improve efficiency, insight and the quality of People solutions.

You will work closely with the Business Unit Director (dotted line to the Senior People Manager) and collaborate with the wider People Team to deliver a consistent, high-quality HR service.

Qualifications

Your Profile

• CIPD member, with a Level 7 qualification preferred. Candidates qualified to Level 5 with strong relevant experience will also be considered.
• Proven experience as a senior HR or People Business Partner within a large, complex and matrixed organisation, ideally within an operational environment.
• Strong generalist HR experience, with the confidence to independently manage an Employee Relations caseload and good practical knowledge of UK employment law.
• A credible and confident partner who can build relationships quickly, influence and constructively challenge senior stakeholders, and navigate competing priorities.
• Experience translating business challenges into people plans and initiatives, with clear evidence of personal contribution and measurable business impact.
• Strong analytical capability, including using people data and insight to inform decisions, alongside practical experience of organisational change and workforce planning.
• A clear and impactful communicator who is digitally confident, curious and comfortable using AI and technology to enhance ways of working.

Experience within an international environment and French language capability would be advantageous.

Additional Information

Why Join the Community of Switchers?

Join one of the top three largest nuclear engineering companies globally and be a part of a dynamic team driving energy transition. At Assystem, we offer a multicultural environment, career progression opportunities, and the chance to work on industry-leading projects that make a real difference in the world.

Please be aware that many roles at Assystem are subject to both security and export control restrictions.

These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation.

All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.

NOTICE TO CANDIDATES ON RECRUITMENT FRAUD - We are committed to safeguarding candidates from fraudulent activity associated with our recruitment process. Please note that we will never offer specialist CV writing services, request payment or ask for sensitive personal information during the recruitment process.

We are committed to equal treatment of candidates and promote, as well as foster all forms of diversity within our company. We believe that bringing together people with different backgrounds and perspectives is essential for creating innovative and impactful solutions. Skills, talent, and our people’s ability to dare are the only things that matter !. Bring your unique contributions and help us shape the future.

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.

We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.

We operate 3 business segments:

1. Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign.  We are the market leaders in Singapore with ~5% market share of all new business incorporations
2. Accounting & Bookkeeping: Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service
3. FinTech payments: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses

Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK.  We have around 600 staff with an intact startup mindset.

We have recently raised Series B financing off the back of >70% compound annual growth in Revenue over the last 5 years. Sleek has been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia. Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Asia Pacific.

We are looking for an Accountant - HK Clients (Malaysia-Based Remote | Cantonese/Mandarin Speaker) / 會計 - 香港客戶 (馬來西亞遙距工作 | 廣東/普通話) who is excited about the mission and outcome below.

This is a 100% remote role. We welcome applications from qualified candidates located anywhere in Malaysia (including but not limited to Kuala Lumpur, Selangor, Penang, Johor, Perak, Sarawak, Sabah, Kedah, Malacca, etc.).

Mission of the Role: As an Accountant, you will play a key role in providing high-quality accounting services to our clients. This position is ideal for someone with 5 years of experience, preferably within practice, looking to deepen their expertise and take on new responsibilities in a fast-paced, cloud-based environment. You’ll collaborate with a team of experienced accountants, managing a portfolio of clients and ensuring financial accuracy.

Your 5+ years of Accounting experience working with a portfolio of international clients will help you succeed in this role.

Position Duties:

• You will lead and manage a high volume of portfolio of accounting clients and be the key point of contact for all your clients.
• You will hence be accountable for the quality of service deliveries, timeliness, accurate billings, managing client relationships, maintaining good rapport with clients, and having the ability to achieve client satisfaction and retention.
• You must be able to plan your work effectively and efficiently, and provide effective leadership, supervision and guidance to staff to ensure deliverables are in accordance with the scope of services and timelines. This includes but is not limited to corporate secretarial, accounting, tax, payroll, MPF, immigration, mailroom, and nominee director services.
• From the start of your engagement, you must be able to demonstrate expertise in primary accounting frameworks and in relation to financial reporting matters as regulated by the Companies Registry and the Inland Revenue Department (IRD). You must also have sufficient knowledge on the regulatory requirements of various company set-ups in Hong Kong, mainly that of private limited companies.
• You are required to gain a comprehensive understanding of client operations, processes, and business objectives and utilise that knowledge on engagement.
• For assigned clients, you must have the ability to review and/or prepare management accounts and schedules, profits tax computations, payroll reports, employer’s returns and other statutory filings, and ensure its accuracy and completeness before delivering to clients.
• The knowledge that you have will enable you to provide basic consultancy advice to clients on various accounting, tax, payroll and corporate secretarial matters.
• One of your key responsibilities is to prepare Unaudited/Group Unaudited Financial Statements and profits tax returns for clients with zero error.
• You must adhere to the highest degree of professional standards and strict client confidentiality.

Role Requirements:

• Fluent in spoken and written Cantonese/Mandarin and English.
• Recognised degree/diploma in Accountancy.
• Preferably professionally certified with ACCA, HKICPA, or equivalent qualification.
• Preferably 5–7 years of relevant working experience for candidates who are not / yet to be certified. 2–3 years of relevant working experience for professionally certified candidates.
• Hands-on experience with Google Workspace and Microsoft applications.
• Experience with cloud accounting software, Xero will be a definite plus, preferably at least a year of experience in Xero.
• Resourceful and experience with various productivity software applicable to facilitate daily works.
• Self-motivated, positive attitude, proactive and detail-oriented.
• Love meeting people and have great interpersonal and communication skills.
• Able to work under pressure and meet tight deadlines.
• Immediate availability is preferred.
• Must be based in Malaysia (100% Fully Remote). Must have a suitable home workspace located within Malaysia with a reliable high-speed internet connection..
• Must possess the legal right to work in Malaysia. We are unable to provide employment pass sponsorship for this role.

Important Notes: Recruitment interviews will be conducted primarily in English, with a short section conducted in Mandarin to evaluate language proficiency.

This is a full- time position requiring a commitment of 40 hours per week. The core working hours for this role are Monday to Friday 9:00 AM to 6:00 PM (HK time/ Malaysia time).

Behavioural fit is also important at Sleek, and we will be looking for candidates that have a proven track record of embodying the below attributes in their recent roles:

Ownership: This shows reliability and helps build trust within the team. We move fast and need to know that everyone will see things through to completion and proactively help to get things back on track when challenges arise. Accountability is really important to us.

Humility: There is so much we don’t know. Humility allows for open-mindedness to feedback and a willingness to learn from others. It paves the way for collaboration and creates a positive work environment. It is a key ingredient of self awareness and emotional intelligence.

Structured Thinking: Our business is complex with many layers (many services, many countries, many cultures). Regardless of whether you’re more analytical or creative in nature, being able to show sound judgement is important to us. It ensures solutions are pragmatic and balance the needs of the organisation, team and customers.

The interview process

The successful candidate will participate in the below interview stages. We anticipate the process to last no more than 3 weeks from start to finish.

Whether the interviews are held over video call or in person will depend on your location and the role.

One-way Video Interview

Shortlisted candidates will receive an invitation to complete a one-way video interview. This step allows us to review your skills and background early in the process, ensuring a smooth and efficient experience for all applicants.

Technical round

A ~60 minute chat with a Hiring Team. They’ll discuss your last 1–2 roles to understand your experience in more detail.

Behavioral/ Soft Skills round

A ~45 minute chat with a member of the leadership team, where they will dive into some of your recent work situations to understand how you think and work.

Reference verification

Prior to final offer confirmation, we will conduct one professional reference check with your recent direct manager or supervisor. To keep the process moving smoothly, this step may be initiated during the final interview stages.

Requirement for background screening

Please be aware that Sleek is a regulated entity and as such is required to perform different levels of background checks on staff depending on their role.

This may include using external vendors to verify the below:

• Your education
• Any criminal history
• Any political exposure
• Any bankruptcy or adverse credit history

We will ask for your consent before conducting these checks.  Depending on your role at Sleek, an adverse result on one of these checks may prohibit you from passing probation.

By submitting a job application, you confirm that you have read and agree to our Data Privacy Statement for Candidates, found at sleek.com.

Some other great things about working at Sleek…

Humility and kindness: Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important. We are committed to creating and nurturing a diverse and inclusive environment.

Flexibility: You’ll be able to work remotely. If you need to start early or start late to cater to your family or other needs, we don’t mind, so long as you get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each year

Financial benefits: We pay competitive market salaries and provide staff with generous paid time off and holiday schedules. Certain staff at Sleek are also eligible for our employee share ownership plan and can share in the upside of our stellar growth trajectory as we work toward listing on a prominent stock exchange in the Asia Pacific region.

Personal growth: You’ll get a lot of responsibility and autonomy at Sleek - we move at a fast pace so you’ll be making decisions, making mistakes and learning. There’s also a range of internal and external facing training programmes we run. We’re also at the forefront of utilising AI in our space and are developing a regional centre of AI excellence. It is our intention that if you leave Sleek, you leave as a more well-rounded person and professional.

Sleek is also a proudly certified B Corp.  Since we started our journey in 2017, we’ve been committed to building Sleek as a force for good. In just over 5 years, we’ve joined a community of industry leaders like Patagonia, Ben & Jerry’s, and P&G who are building an inclusive, equitable, and a regenerative economy.

About the Project

TSMG is looking for Quality control specialists to support an AI language project focused on improving speech recognition systems.

As a QC contributor, you will review completed language annotation tasks and ensure that AI-generated transcripts have been accurately converted into natural, readable display text according to the project guidelines. You will focus on identifying and correcting formatting, punctuation, capitalization, and text normalization issues.

What You Will Do

• Review completed Display Transcription tasks for accuracy and consistency.
• Compare the Display Transcription against the original lexical transcript and project guidelines.
• Verify the correct use of:
  • punctuation;
  • capitalization;
  • numbers, dates, times, and currencies;
  • abbreviations and other text normalization rules.
• Ensure that the original words and meaning have been preserved.
• Identify and correct formatting or guideline-related errors.
• Use the reference audio when necessary to verify ambiguous cases.
• Apply project-specific quality standards consistently.
• Provide accurate feedback and flag recurring issues when required.
• Complete assigned QC tasks within project deadlines and productivity targets.

Requirements

• Excellent written skills in the target language.
• Strong attention to detail and accuracy.
• Good understanding of punctuation, capitalization, and written language conventions.
• Ability to identify inconsistencies and errors in formatted text.
• Ability to follow detailed guidelines and apply them consistently.
• Basic computer skills and a reliable internet connection.
• Ability to work independently and meet quality and productivity targets.
• Previous experience in transcription, proofreading, quality control, annotation, or linguistic projects is a plus.
• Training and project guidelines will be provided before the project starts.

What We Offer

• Opportunity to contribute to the development of AI and speech recognition technologies.
• Flexible project-based work.
• Clear guidelines and training before starting.
• The opportunity to gain experience in AI language data and quality control projects.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.