Analyst, Pricing and Market Access Consulting (Fully flexible: Office – Home – Hybrid)

Precision AQ Consulting is an award-winning global healthcare market access consultancy. We excel at understanding the ever-changing and complex healthcare market and helping clients solve issues including product value positioning, access improvement and launch pricing and contracting.

As part of our continued growth, we are expanding our India Strategic Consulting hub, which works seamlessly with our global teams across the US, UK, and EU to deliver high-impact engagements for top global pharmaceutical and biotech clients. We are excited to bring a bright, motivated Analyst into our Global Pricing and Market Access team based in India.

Who We’re Looking For

Do you consider yourself a self-starter with a strong desire to learn and grow rapidly in a global consulting environment? Are you passionate about the healthcare and life sciences industry and energized by conducting high-quality research? If yes, this is an excellent opportunity to build a career with a fast-growing global consultancy.

We are looking for dedicated team members who enjoy a challenge, thrive in the details, and flourish in dynamic, cross-cultural environments.

The Role

Analysts serve as the content experts on assigned projects, actively contributing to the development and delivery of all client outputs. You will apply your analytical skills to derive meaningful insights and solve complex client problems while collaborating with senior consultants and global teams.

Key Responsibilities

• Independently procure information through secondary research using internal databases, published literature, payer/HTA websites, and industry sources.

• Develop well-structured materials (discussion guides, screeners, stimuli) to support primary research with global stakeholders (payers, KOLs, patient groups).

• Participate in and, when fully capable, independently conduct primary research interviews with global healthcare stakeholders to capture insights on pricing, access, and reimbursement topics.

• Leverage internal and external sources to conduct desk-based research addressing key client questions.

• Prepare “client-ready” presentations with a clear analytical structure, strong storyline, and actionable insights.

• Perform quantitative and qualitative analyses to support recommendations on launch pricing, market access strategy, and value communication.

Qualifications & Skills

• Bachelor’s or Master’s degree in Life Sciences, Pharmacy, Biotechnology, Public Health, Health Economics, Economics, Engineering, or MBA (from a reputed institution).

• 2 year s of relevant experience in consulting, pharma market access, HEOR, competitive intelligence, or healthcare and lifesciences research.

Any data provided as a part of this application will be stored in accordance with our Privacy Policy. For CA applicants, please also refer to our CA Privacy Notice.

Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at myHR@precisionmedicinegrp.com.

Recruitment Fraud Warning: Please be aware that fraudulent individuals and websites may impersonate Precision Medicine Group or its affiliates and attempt to obtain personal, financial, or banking information through fake job postings or employment offers. Precision Medicine Group will never request payment, banking details, or other sensitive financial information as part of the recruitment process. If you believe you have been targeted by a recruitment scam, we encourage you to report the incident to your local law enforcement authorities, consumer protection agency, or relevant cybercrime reporting organization in your country. Please also notify us at myHR@precisionmedicinegrp.com so we can investigate and take appropriate action.

At Side, we believe everyone should own their path.

Side partners with top-producing real estate professionals to help them own and operate their own boutique real estate companies, without the legal, regulatory, or operational complexity of running a traditional brokerage. As a pioneer in the Brokerage-as-a-Service model, Side provides a proprietary platform that increases efficiency, strengthens client relationships, and enables entrepreneurs to focus on what they do best — selling real estate and growing their businesses.

Headquartered in San Francisco and backed by more than $300 million from top-tier venture capital firms, Side is recognized as one of the most innovative and fastest-growing companies in real estate. At Side, you’ll work alongside experienced industry leaders and world-class engineers to help shape the future of real estate and empower exceptional professionals to thrive as business owners.

ABOUT THE TEAM

The Product team at Side drives product vision, strategic planning, and the design, rollout, and measurement of new products and features. The team is responsible for delivering products that delight customers and impact the business, and for measuring that impact against well-defined success outcomes. We build products iteratively based on data-directed insights and user feedback, and generate insightful hypotheses about our users and their needs. We regularly collaborate with internal partners and are in a unique position of easy access to users for real time feedback due to our close partnerships with our customers & their teams. We believe that collaboration, teamwork, and communication are critical to the product development process. We strive to communicate clearly, manage expectations proactively, and exercise full transparency with our partners and teammates.

ABOUT THE ROLE

As an Associate Product Manager who is new or early in the Product Management career path, you will be learning and applying core Product skills.  Your focus will be on execution with the UX and Engineering members on your team, under the guidance and coaching of senior Product team members, and working on defined problems and features in our Transaction & Compliance Management product.  You will clearly define product work, participate in planning, test and validate completed work, and participate in release planning and communication.  In partnership with adjacent teams on the platform, you will leverage both product iteration and 10x innovation to provide industry-leading automation, efficiency, and ease-of-use.   You will deeply understand the customer, begin to leverage data to validate solution impact, and play a key role in driving predictable, measurable success for our customers and for Side.

This is a hybrid role based in our San Francisco headquarters. To foster collaboration and maintain our fast-paced culture, we require 2 days per week in the office.

What you’ll be doing

• In partnership with your UX and Engineering Lead counterparts, and with guidance from senior Product team members, driving the work of the Agile team to produce high-quality, reliable, and high-impact product iterations and releases
• Clearly defining product features, functional requirements, and acceptance criteria to empower efficient and high-quality product work, leveraging AI tools to amplify your work and impact
• Coding with AI to produce prototypes, examples, and other artifacts for clearly articulating features and requirements
• Leveraging data analytics and qualitative understanding to validate feature adoption and impact
• Collaborating with senior Product team members to prioritize the backlog of work to deliver the most impactful and strategically sequenced releases and improvements
• Participating in team Agile ceremonies to groom, plan, execute, and improve
• Working with the Go-to-Market team to document product releases for internal and external stakeholders, and providing team updates/training for major releases
• Releasing as needed to alpha/beta groups for refinement, feedback, and hardening
• Contributing skills, artifacts, and best practices for AI use in the team

What will make you a strong fit for the role

• Experience working in a fast-paced, startup environment
• Comfort with distilling ambiguity into an actionable path to execute and learn
• Strong written and verbal communication skills, with an ability to tailor communication style, format, and depth based on your audience
• Aptitude working with technology and collaborating with others who have varying degrees of technical skills
• Extreme comfort using AI tools and skills to accelerate your work and expand the breadth of your impact
• Ability to organize and leverage data for evaluation and decision making
• Growth Mindset: embrace challenges, persist through setbacks, focus on fearless learning, thrive on effort
• Experience working directly with customers and with interdisciplinary cross-functional teams
• Ownership mentality with strong execution capability and a track record of achieving measurable results
• High empathy, curiosity, self-awareness, and transparency in both wins and misses
• Strong work ethic with a willingness to dive deep into the details
• Bonus: experience with data analytics - SQL, advanced spreadsheet functions, business analytics tools
• B.A., B.S. or equivalent

$115,000 - $140,000 a year

Competitive salary

Stock options

Best-in-class benefits, including 100% healthcare coverage (medical, vision and dental)

Flexible PTO

Learning & Development credit

Pet friendly environment

Side is dedicated to working with the highest skilled people from the most inclusive talent pool feasible. We maintain that diversity in all aspects leads to positive change, solutions and innovation for our customers and career fulfillment for our employees. All qualified individuals are encouraged to apply!

Side uses the E-Verify employment verification program.

Our stewardship of the data of many of our customers means that a background and DRE license check is required to join Side. We will, nonetheless, consider qualified applicants with arrest and conviction records in accord with applicable law, including the San Francisco Fair Chance Ordinance.

Buyagift and Red Letter Days are the UK’s leading gift experience provider. We’re all about turning special moments into extra-special memories. With a gifting range of 4000+ experiences from spa days and skydives to gourmet treats and once-in-a-lifetime adventures, we make it easy to give the gift of wow. 🎁

As part of the Moonpig Group, we’re proud to share that our vision is to become the most trusted platform in the UK gift experience market. Our mission is to spread happiness through thoughtful, joy-filled experiences. People are at the heart of everything we do. Since joining the Moonpig Group in 2022, we’ve been powered by strong values, bold ideas and a shared passion for making a real difference. Here, you’ll have the chance to shape the kind of experiences people never forget – and help us build connections that truly matter.

Junior Graphic Designer – 3 Month FTC | 📍London – Hybrid, 1-2 days per week in the office | 💰Competitive Salary + Benefits

About the Role

We’re looking for a Junior Graphic Designer to join the Moonpig Experiences creative team in London on a 3-month fixed-term contract, working hybrid with 1-2 days per week in the office.

At Buyagift and Red Letter Days, we’re on a mission to help people create memories that last a lifetime and make moments more personal. As part of our in-house creative team, you’ll help bring our brands to life through engaging, high-performing creative across website, digital, CRM, retail and marketing channels.

Working closely with our Trading, Product, Marketing and Retail teams, you’ll create cohesive customer experiences across digital, print and physical media. This is a great opportunity to develop your craft, work with established brand systems and learn through feedback while creating work seen by thousands of customers.

Key Responsibilities

• Design seasonal advertising and campaign banners across our own and third-party channels, including Tesco, Argos and Amazon.
• Support our Trading teams by creating engaging assets and imagery for our websites.
• Adapt existing templates and resize artwork for different platforms and channels.
• Support the rollout of printed products and packaging across major retailers, including John Lewis.
• Create email designs and customer touchpoints seen by thousands of customers.
• Execute creative briefs and produce high-quality assets in line with our brand guidelines.
• Make revisions and develop creative work in response to feedback.
• Help maintain consistency and quality across our creative output.

About You

• Creative enthusiasm and fresh ideas, with the ability to connect creative thinking to a brief.
• Comfortable receiving feedback and using it to develop and improve creative work.
• Ability to work within brand guidelines while maintaining high standards of consistency and quality.
• A proactive, solution-focused approach to creative challenges.
• Comfortable using a range of design tools, including Adobe Creative Suite, Figma, Canva and AI.
• An interest in creating engaging, on-brand work that supports both customer experience and commercial goals.

Interview Process

• 30 min call with the hiring manager
•  Offer! 🎉

What’s in it for you?

We believe in empowering our team to do their best work. Enjoy:

💸 Competitive Pay & Bonuses: Plus generous pension plans, staff discounts, and share schemes.

💆🏾‍♀️ Wellbeing First: Private healthcare (UK), dental, life insurance and mental health support

🏖️ Flexible Working & Time Off: Generous holidays, hybrid working (unless specified otherwise, 2 days a week in the office), and opportunities for international working.

📈 Career Growth: Learning allowances, coaching, and development programs.

🤝 Recognition & Giving Back: Regular awards, charity support, length of service awards, and volunteering days.

Want to see more?

Check out our Linked In pages below:

Buyagift

Red Letter Days

Moonpig Group

Our Ways of Working:

We trust our colleagues to do what’s right and offer flexibility to support a balance between work and life. At the same time, face-to-face office time is an important and expected part of working at Moonpig Group. We believe regular in-person working supports collaboration, alignment, and effective decision-making. Candidates will have regular and ongoing time working from the office as part of their role, which will be discussed during the recruitment process.

Moonpig Group’s Commitment to Equality, Diversity, and Inclusivity:

At Moonpig Group, we’re all about creating a workplace where everyone feels they truly belong. We celebrate what makes each of us unique, whether that’s our background, how we work best, or what matters most to us.

From working parents who need flexible hours to neurodiverse colleagues with specific working styles, we’re here to support our people in ways that work for them. Because when you feel valued and included, you can thrive, and so can we.

We’re proud to have a number of employee-led groups driving this forward, including our LGBTQ+, Gender Balance, Neurodiversity and EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) communities, plus our Group-wide EDI committee. These teams help make sure every voice is heard and every idea has a place.

We know that diversity fuels creativity, innovation and connection, and that’s why we’ll keep pushing for progress. Together, we’re building a culture where everyone feels safe, supported, and free to be their brilliant, authentic selves.

If you have a preferred name, please use it to apply and share your pronouns if you are comfortable to do so😊 - If you have any reasonable adjustment requests throughout the interview process please let us know on your application or speak to the Recruiter.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Tradewater

Refrigerant Collections Associate

Location: Remote, U.S.

A certified B Corp, Tradewater is on a mission to bend the curve on global warming as quickly as possible, directly combating climate change by identifying, collecting, and mitigating the release of non-CO₂ superpollutants—including old refrigerants, excess halons, and methane. These actions reduce potent greenhouse gases, protect the ozone layer, and generate high-integrity carbon credits that fund and expand our mission worldwide. Our projects also create measurable social and economic value for local communities, creating long-lasting benefits that strengthen economies and improve ecosystems endangering public health.

Targeting superpollutants offers one of the fastest, most cost-effective climate strategies available today. These non-CO₂ gases drivenearly half of all human-caused warming, areexponentially more potent than CO₂, and cannot be removed from the atmosphere once released. Cutting halocarbons and methane delivers bigger and faster climate benefits than CO₂ reductions alone and leading models, from MIT to the IPCC, agree that tackling superpollutants is essential to any credible net-zero pathway.

Since 2012, Tradewater has prevented over 10.6 million tons of CO₂ equivalent from releasing into the atmosphere and are on path to prevent at least 30 million tons by 2030.  We are committed to bending the curve on global warming as quickly as possible and delivering trusted, measurable, scalable climate impact today.

The Opportunity

The Refrigerant Collections Associate is part of our U.S. Halocarbon team and is responsible for traveling throughout the country to support the collection of refrigerants across the United States. This role is expected to spend 30-50% of their time driving or flying to support these efforts, supporting the Midwest and Southern regions. When not on the road, this role is responsible for planning collection trips and working with our sourcing team, fielding inbound calls and pipeline support for our Small Scall Aggregation (SSA) efforts.

The Refrigerant Collections Associate position is a combination of remote and travel. Candidates must be based in proximity to a major airport; Kansas City, St. Louis, Nashville, Atlanta, Dallas-Fort Worth, or Chicago preferred. Candidates must be available, able and willing to travel according to the requirements listed below.

Applications for this position will be accepted through September 8, 2026. Please include as part of your application a cover letter detailing your interest and experience with respect to this role.

Key Responsibilities and Duties:

• Collaborate across the Sourcing and Collection Teams to implement sales and collection strategies. Support the Sourcing Team in fielding inquiries throughout all stages of the sales pipeline.
• Stay up to date on market trends and communicate upwards to leadership. Offer constructive upward feedback on strategies that allow Tradewater to hold a strong position in the refrigerant market.
• Region target setting: Work with manager to set specific targets for assigned region and/or project type.
• Respond to, generate, and identify leads (inbound and outbound) through email, phone, webform submission, social media, etc and successfully move them through the sourcing pipeline; resulting in prospect to converted, prospect to acquired conversions.
• Manage and foster positive professional short-term relationships with clients from diverse backgrounds, ensuring exceptional service, timely and accurate responses.
• Assess and report on collection strategies and outcomes within region to ensure optimal performance. Use data systems and tools to make accurate assessments of pricing and other financial implications of specific deals and then make informed recommendations on how to close the deals.
• Within specific parameters, negotiate the purchase of eligible refrigerants, maintaining cost-effectiveness, and strategic collection methods.
• Take multiple trips per month (approximately 2–4-days each) to collect refrigerant, spending up to 10 days on the road monthly and involving long distance driving (rental car provide) and flights within the United States, largely within region of responsibility, but could include other regions as required. Lift cylinders up to 80 pounds solo and be able to maneuver 220 pounds with leverage or other assistance.
• Plan and execute strategic and effective collections trips, including collaboration with neighboring/overlapping regions, maintain an accurate supply and ongoing replenishment of supplies to meet trip needs, and wrap collections trips in an accurate and timely manner, including managing large quantities of cash. Safely package refrigerant for transport and follow DOT, EPA, and other safety protocols. Ensure purchase documentation for all deals are checked for accuracy.
• Maintain communication with committed deals and agents within your region to keep them updated on upcoming trips. Communicate professionally, concisely, and promptly with all stakeholders affected by the work or by developments in assigned region or project.
• Utilize Customer Relationship Management Software and Data Systems to move clients through the sales pipeline and provide detailed and accurate data and information.
• Follow Standard Operating Procedures (SOPs), guidelines, and policies. Create and maintain internal resources, such as training materials, reference guides, SOPs to support team onboarding and the continuous improvement of department operations.
• Be knowledgeable of other departments’ workflows and collaborate cross-functionally to
• support shared goals and improve operational efficiency. Provide feedback to enhance
• internal workflows and suggest process improvements that support business growth. Triage and field client issues that require escalation to other teams. Internally collaborate to resolve issues pertaining to payment, shipping, collection, weight discrepancies, etc.
• Maintain technical refrigerant knowledge of chemical and physical properties such as classification and composition, as well as, where and how gases are used.
• Strong technical knowledge of cylinder sizes, tare weights, recognizing the differences between various container types, refrigerant identifiers and safety/HazMat classifications.
• Knowledge of storage and handling procedures, in order to coordinate refrigerant shipments in full compliance with DOT and HazMat regulations, guiding clients on proper labeling, packaging and documentation.
• Obtain EPA certification and maintain up-to-date knowledge of protocols, verifier requirements, DOT and EPA shipping regulations, and other relevant compliance standards.
• Be knowledgeable of other departments’ workflows and collaborate cross-functionally to support shared goals and improve operational efficiency. Provide feedback to enhance internal workflows and suggest process improvements that support business growth. Triage and field client issues that require escalation to other teams. Internally collaborate to resolve issues pertaining to payment, shipping, collection, weight discrepancies, etc.
• Facilitate assigned training sessions and actively contribute to the content. Serve as an onboarding buddy to new team members.
• Support Special Projects when applicable.

Requirements:

• Bachelor’s degree and/or 5-7 years relevant equivalent work experience.
• Passion for environmental sustainability and mission to fight climate change.
• Ability and willingness to travel by car or plane within the United States, roughly 30% of the time (average 1-3 trips per month) and drive long hours (up to 12 hours per day). International travel may be required occasionally for company meetings.
• Confidence to coordinate and execute travel independently, in a timely manner, often to rural areas.
• Great communication and interpersonal skills, including prior demonstrated customer service experience.
• Experience with and comfort using Microsoft Suite and other web-based applications on both computers and smart phones. Experience using CRMs and/or inventory management systems preferred.
• Strong attention to detail, ability to be incredibly careful with paperwork, and ability to thoroughly complete tasks.
• Willingness to handle and transport refrigerants and follow DOT Hazmat Regulations.
• Disciplined approach to carefully comply with policies and safety procedures.
• Willingness to handle new situations and meet challenges with enthusiasm.
• All candidates must have a clean driving record and pass a driving record check, own a smartphone, be able to maneuver containers up to 220 pounds, with the help of rolling and leveraging, and be able to lift, on your own, containers that weigh up to 80 pounds.
• While it is not necessary that a candidate have their own car or truck, it is preferred.
• Not required but knowledge of DOT hazmat regulations an added plus.
• Not required, but experience with HVAC and refrigerants an added plus.
• Not required but experience preparing shipping documents an added plus.

The Application Process

If you are passionate about Tradewater’s mission and think you can be successful in this role, even if you don’t check all the boxes, please apply. Here is a guide for what to expectthroughout the hiring process.

Tradewater provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, political affiliation, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state, or local laws.

Tradewater is committed to providing reasonable accommodation to individuals living with disabilities. If you are a qualified individual living with a disability and need assistance expressing interest online, please email [email protected]. If you are selected for an interview, you will receive additional information regarding how to request an accommodation for the interview process.

Salary & Benefits

The expected annual salary range for a U.S. based candidate is between $55,000-$70,000 USD. Compensation is determined based on a variety of factors including relevant experience, other position-related qualifications/skills, geographic location, and business needs.

This position may be based in a variety of locations around the world. Tradewater’s compensation approach is determined by geographic location as well as relevant experience, qualifications, and skills.

Benefits vary by region and may include:

• A bonus program to recognize the shared success of our team.
• Multiple paid time away from work offerings; including personal and sick time, parental leave, and company and floating (flex) holidays.
• Home office reimbursement for new team members to support a productive home working environment.
• An annual professional development budget for you to further your growth.
• Free mental health benefits and services
• A team-wide annual retreat – an opportunity to spend quality in-person time with other Tradewateurs.
• Currently available in the U.S.:
  • Employer provided insurance including health, life, disability; with options to elect dental, vision and other supplemental coverage.
  • Safe Harbor 401(k) retirement plan with an annual employer contribution

Buyagift and Red Letter Days are the UK’s leading gift experience provider. We’re all about turning special moments into extra-special memories. With a gifting range of 4000+ experiences from spa days and skydives to gourmet treats and once-in-a-lifetime adventures, we make it easy to give the gift of wow. 🎁

As part of the Moonpig Group, we’re proud to share that our vision is to become the most trusted platform in the UK gift experience market. Our mission is to spread happiness through thoughtful, joy-filled experiences. People are at the heart of everything we do. Since joining the Moonpig Group in 2022, we’ve been powered by strong values, bold ideas and a shared passion for making a real difference. Here, you’ll have the chance to shape the kind of experiences people never forget – and help us build connections that truly matter.

Junior Graphic Designer – 3 Month FTC | 📍London – Hybrid, 1-2 days per week in the office | 💰Competitive Salary + Benefits

About the Role

We’re looking for a Junior Graphic Designer to join the Moonpig Experiences creative team in London on a 3-month fixed-term contract, working hybrid with 1-2 days per week in the office.

At Buyagift and Red Letter Days, we’re on a mission to help people create memories that last a lifetime and make moments more personal. As part of our in-house creative team, you’ll help bring our brands to life through engaging, high-performing creative across website, digital, CRM, retail and marketing channels.

Working closely with our Trading, Product, Marketing and Retail teams, you’ll create cohesive customer experiences across digital, print and physical media. This is a great opportunity to develop your craft, work with established brand systems and learn through feedback while creating work seen by thousands of customers.

Key Responsibilities

• Design seasonal advertising and campaign banners across our own and third-party channels, including Tesco, Argos and Amazon.
• Support our Trading teams by creating engaging assets and imagery for our websites.
• Adapt existing templates and resize artwork for different platforms and channels.
• Support the rollout of printed products and packaging across major retailers, including John Lewis.
• Create email designs and customer touchpoints seen by thousands of customers.
• Execute creative briefs and produce high-quality assets in line with our brand guidelines.
• Make revisions and develop creative work in response to feedback.
• Help maintain consistency and quality across our creative output.

About You

• Creative enthusiasm and fresh ideas, with the ability to connect creative thinking to a brief.
• Comfortable receiving feedback and using it to develop and improve creative work.
• Ability to work within brand guidelines while maintaining high standards of consistency and quality.
• A proactive, solution-focused approach to creative challenges.
• Comfortable using a range of design tools, including Adobe Creative Suite, Figma, Canva and AI.
• An interest in creating engaging, on-brand work that supports both customer experience and commercial goals.

Interview Process

• 30 min call with the hiring manager
•  Offer! 🎉

What’s in it for you?

We believe in empowering our team to do their best work. Enjoy:

💸 Competitive Pay & Bonuses: Plus generous pension plans, staff discounts, and share schemes.

💆🏾‍♀️ Wellbeing First: Private healthcare (UK), dental, life insurance and mental health support

🏖️ Flexible Working & Time Off: Generous holidays, hybrid working (unless specified otherwise, 2 days a week in the office), and opportunities for international working.

📈 Career Growth: Learning allowances, coaching, and development programs.

🤝 Recognition & Giving Back: Regular awards, charity support, length of service awards, and volunteering days.

Want to see more?

Check out our Linked In pages below:

Buyagift

Red Letter Days

Moonpig Group

Our Ways of Working:

We trust our colleagues to do what’s right and offer flexibility to support a balance between work and life. At the same time, face-to-face office time is an important and expected part of working at Moonpig Group. We believe regular in-person working supports collaboration, alignment, and effective decision-making. Candidates will have regular and ongoing time working from the office as part of their role, which will be discussed during the recruitment process.

Moonpig Group’s Commitment to Equality, Diversity, and Inclusivity:

At Moonpig Group, we’re all about creating a workplace where everyone feels they truly belong. We celebrate what makes each of us unique, whether that’s our background, how we work best, or what matters most to us.

From working parents who need flexible hours to neurodiverse colleagues with specific working styles, we’re here to support our people in ways that work for them. Because when you feel valued and included, you can thrive, and so can we.

We’re proud to have a number of employee-led groups driving this forward, including our LGBTQ+, Gender Balance, Neurodiversity and EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) communities, plus our Group-wide EDI committee. These teams help make sure every voice is heard and every idea has a place.

We know that diversity fuels creativity, innovation and connection, and that’s why we’ll keep pushing for progress. Together, we’re building a culture where everyone feels safe, supported, and free to be their brilliant, authentic selves.

If you have a preferred name, please use it to apply and share your pronouns if you are comfortable to do so😊 - If you have any reasonable adjustment requests throughout the interview process please let us know on your application or speak to the Recruiter.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

Attributes We Value

We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.

You’re humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.

Based out of our Tel Aviv office, this role focuses on generating and qualifying leads to build Airwallex’s SME & Growth sales pipeline across the Israeli market. As a Sales Development Representative (SDR), you’ll engage prospects to understand account needs, identify high‑value opportunities, and drive the earliest stages of the funnel before handing off to our Account Executives (AEs). You’ll join the Israeli team and collaborate closely with peers across our European offices (London, Amsterdam, Paris, Vilnius) as we scale in the region. If you’re hungry, smart, persistent, and a great teammate, we want to hear from you. With the commission structure for this role, there is significant upside tied to qualified pipeline and won opportunities.

We operate a hybrid model: we work from the office minimum 3 days per week.

What You’ll Be Doing

• Identify high-potential businesses, verticals and market opportunities, and build targeted outbound strategies that generate qualified pipeline for Airwallex.

• Prospect and engage senior decision-makers through cold calling, email, LinkedIn and other channels, using structured multichannel outreach sequences.

• Run effective discovery and qualification to understand prospects’ business models, pain points, financial needs and commercial potential, progressing qualified opportunities to AEs.

• Partner closely with AEs on account strategy, handover and first-call preparation to create a seamless prospect experience and maximize conversion.

• Maintain rigorous CRM hygiene (activities, contacts, qualification notes) and support forecasting/reporting.

• Continuously test and optimize messaging, cadences, targeting and channel mix based on data and conversion performance.

• Share field insights with Marketing to refine targeting, ICPs, and messaging.

• Help build and scale the SDR playbook in Israel, documenting what works and bringing new ideas to how we generate pipeline.

About You

• Commercially driven — you enjoy winning, are motivated by ambitious targets, and take ownership of your results.

• Resilient and proactive — you’re comfortable with cold outreach, learn quickly from rejection, and keep looking for new ways to create opportunities.

• Customer-curious — you want to understand how businesses operate, where their pain points are, and how Airwallex can create meaningful value.

• Excellent communicator — you can engage senior stakeholders confidently and communicate clearly across calls, emails and social channels.

• Data and process-driven — you use data to prioritize, measure performance and continuously improve how you work.

• Tech-savvy — you’re comfortable using modern sales tools, CRM platforms and AI to research, prospect and work more effectively.

• Highly organized — you can manage a large number of accounts and activities without sacrificing quality or follow-through.

• Collaborative — you work closely with AEs and other teams, share what you learn and contribute to the success of the wider team.

• Naturally curious — you ask good questions, challenge assumptions and want to understand the “why” behind a business.

What You’ll Bring

• Track record of top performance in a BDR/SDR or related commercial role.

• Experience prospecting, selling, or developing business in the Israeli market is strongly preferred, with an understanding of the local business landscape and communication style.

• Superior verbal and written communication skills in Hebrew and English.

• Hands-on experience with modern sales tools, including CRM and sales engagement platforms such as Salesforce, Outreach, LinkedIn Sales Navigator, or similar.

• Strong interest in technology and/or financial services.

• Self-starter who thrives in a fast-paced, hyper-growth environment and takes ownership of results.

• Clear, structured communicator who can engage effectively with multiple stakeholders.

Why Airwallex

At Airwallex, you’ll have the ability to make an impact in a rapidly growing, global fintech. We offer a competitive salary plus valuable equity. We create a great environment for our people with a collaborative open office and a fully stocked kitchen, regular team‑building events, and the freedom to be creative.

Location and ways of working

• Role based in Tel Aviv, with a hybrid setup (minimum 3 days per week in office).

• Occasional travel for client meetings and events.

Growth and progression

As part of the Israeli team, you’ll help shape our demand generation and early sales motion in the market. There are strong progression opportunities as the business grows, including developing toward an Account Executive path.

Applicant Safety Policy: Fraud and Third-Party Recruiters

To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @ airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga’s Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day.

We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts.

Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us.

• Taking ownership and driving impact
• Being open to change and feedback
• Being passionate about our mission and our customers.

The role

As a Trainee/Paralegal, you will be an important part of the Catawiki legal team and as such support the international business in its ambitious growth targets. You are passionate about providing support to legal counsels at the best possible level. As you will be involved in a very wide range of legal projects, this role will give you the opportunity to see, practice, and learn a lot. The legal fields include commercial law, consumer law, contract law, compliance, privacy, data protection, corporate law, sustainability/ESG and last but not least artificial intelligence. No day is like the other - The work is varied, the business is dynamic, so each day is a new challenge!

This is a role for a traineeship with a fixed term of 6 months in which you will get the opportunity to grow and help a wide range of people and as such you know how to relate to people in a variety of situations because you are a team player, highly trustworthy, discrete, pragmatic and make use of your good judgement.

Within and outside your circle of influence you are expected to proactively come up with solutions, plans, and ideas that enable the legal team to achieve its ambitious goals.

The Catawiki legal team is based at the company headquarter in Amsterdam. We use a hybrid work schedule, with on average two office days a week (Tuesday & Thursday).

Results and Responsibilities

• Supporting legal operations and maintaining the case management system
• Support in the further development of the contract management system and any other legal or compliance tooling
• Drafting internal memos on specific relevant legal, regulatory or compliance topics
• Monitoring and reporting on several legal dashboard(s)
• Reviewing and addressing legal questions raised by other departments
• Taking notes during regular project meetings and sharing them afterwards, keeping track of deadlines and deliverables
• Prepare simple training materials and legal guidelines for our business stakeholders, with support of the legal counsels
• Further develop and update the Legal Knowledge Hub, including links to templates, guidelines, do’s & don’ts; and updating current content in alignment with the legal counsels

Tasks and Activities

• Support the legal counsels in their daily tasks
• Dealing with the review of standard agreement such as NDA’s and commercial contracts
• Contract and litigation administration management
• Ensure further professionalism of the department by inventorying, implementing and optimising tools, documents and processes
• Understand improvement needs and provide support to team members
• Communicate expectations to your team and provide timely updates
• You are actively seeking and driving collaboration with other teams and other departments
• You are proactively liaising with (international) stakeholders and colleagues at Catawiki
• Support corporate housekeeping by coordinating that documents are duly signed, apostilled and notarized in a timely manner
• Compilation and implementation of a wide variety of legal documents and agreements
• Provide assistance in helping to resolve legal matters as requested

Requirements

• Enrolled in a Dutch University for the whole duration of the next academic year
• Thesis writing is not supported during the initial six-month period, but may be an option upon contract extension
• This is a traineeship with a non-negotiable minimum duration of 6 months, preferably 1 year but not mandatory
• Certification or associate’s degree in law (bachelor’s degree is preferred) (or final stage)
• Tech savvy
• Experience in preparing and reviewing legal documents
• “Can do” and “hands on” mentality
• Team player
• Strong organisational and communication skills
• Fluency in English, preferred fluency in Dutch (proficiency in any other language is a plus)
• Residency in the Netherlands and able to go to our Amsterdam office twice per week

Why You’ll Love Working with Us

• Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories. In our flat structure, every role has a broad scope and directly impacts both our customers and the business.
• Learn and grow through our Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression.
• A culture of connection defines us. We’re a passionate, diverse team of 800+ Catawikians representing 60+ nationalities. We foster an inclusive and queer-friendly environment where everyone is encouraged to bring their full self to work.
• Celebrate life’s moments with us. You’ll receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to “Pursue Your Passion ”. We also offer additional leave for key work anniversaries and important life events. Benefits may vary by location.

Our Offices and Way of Working

Our vibrant offices in Amsterdam and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office-based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office-based.

Interested?

Apply with an English CV and Cover Letter. By applying, you agree to Catawiki’s Applicant Privacy Policy. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply anyway. You may be just the right candidate for this or other roles.

Slate is looking for a versatile, capable associate producer to help us make our critically acclaimed daily news podcasts, What Next and What Next: TBD. This producer must be hungry to tackle the news, whether that’s finding fresh angles and voices on the biggest headlines of the day or bringing under-covered but essential stories to Slate’s national audience.

The ideal candidate must be flexible—the news moves fast—and ambitious. You don’t take yourself too seriously, but you’re serious about the work. You are kind, collaborative, and generous with your colleagues, but you can articulate concerns and solve problems as they crop up. You have an excellent ear, strong writing chops, a nose for news, and an appreciation for tight deadlines.

Associate producers are hyperorganized and able to work independently. Reporting to a supervising producer, you will be provided with mentorship and clear supervision to help grow your skills and take on more responsibility over time. You will eventually need to move fluidly between pitching, booking, prepping, recording, writing, editing, and mixing—with a degree of creative troubleshooting in between. The ideal candidate will come with a degree of experience in both audio and video editing and production.

This position can be located in Slate’s New York or D.C. office. We will consider remote work for the right candidate. The annual base pay range for this job is between $75,000 and $81,000. This is a position covered under a collective bargaining agreement between Slate and the Writers Guild of America East.

Key Responsibilities

• Work with a host and team of producers to conceive and develop episodes
• Implement script notes quickly and sensitively
• Pull tape and images for use in both audio and video edits
• Help arrange interviews and oversee recording sessions, often over remote connections
• Engage in episode mixing, including scoring, sound design, and audio correction
• Interview and/or preinterview sources
• Book guests, stringers, and studios
• Prep host for interview tapings: research guests and prepare and send interview briefs
• Put together mixes of episodes or episode introductions in Pro Tools and/or DaVinci Resolve
• Fact-check scripts
• Select and edit clips for social media and other promotion
• Attend all production and editorial meetings
• Lend general editorial feedback throughout the production process
• Lend general administrative support to all producers and production teams

Requirements

• At least two years’ experience in radio or podcasting in a journalistic environment
• At least two years’ experience with professional audio-editing software, preferably Pro Tools
• A demonstrated ability with video-production software, including DaVinci or Adobe Premiere
• Excellent writing skills and story sense

$75,000 - $81,000 a year

Slate offers a comprehensive benefits program that gives eligible employees the flexibility to choose the right benefits for themselves and their families. There are three subsidized medical plans and two dental plans, provided by Aetna, which can be paired with flexible spending accounts.

We know that diverse perspectives make us smarter and stronger, and that all applicants, from all backgrounds, should be welcomed in our hiring process and given equal opportunities to be evaluated based on their qualifications and skills. If you require a reasonable accommodation during the application and selection process, please let us know. We will do what we can to meet your needs.

Slate is an Equal Opportunity Employer and does not discriminate on the basis of an individual’s sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics.

About the Company

Slate, founded in 1996, is a daily online magazine and podcast network that helped invent the voice of the web. Our strong editorial voice and witty take on current events & culture have been recognized with numerous awards, including the National Magazine Award for General Excellence Online. Our podcast network, established in 2005, produces more than 20 podcasts, including Slow Burn, What Next, Decoder Ring, ICYMI, and more.

Slate is an affiliate of the Graham Holdings Company (NYSE:GHC). GHC is a diversified holding company whose operations include educational services; home health and hospice care; television broadcasting, online, print, and local TV news; automotive dealerships; manufacturing; hospitality; and consumer internet companies.

Slate is an affiliate of Graham Holdings. Read the Graham Holdings Company California Worker Privacy Statement here .

BayNova is seeking a Junior Network Engineer to join our IT Infrastructure Team in support of a federal government customer. This is a hybrid role, primarily performed remotely however will work on rotation with 1 to 3 days per week on-site in Alexandria, VA.

Job Responsibilities:

• The ideal candidate will be involved with the creation of procedures, identifying, troubleshooting and resolving problems, and assuring that requirements are met for new and existing systems in support of engineering and installation.
• This position provides hands on technical support and managerial direction for the global network infrastructure of a large Federal Government agency.
• Additionally, this individual should have experience with the setup and maintenance of VPN tunnels, vLAN configurations, wireless network configurations, IPv6 and IPv4 (including complex sub-netting) and network security (Cisco ASA Firewalls, ACLs, IPsec, and other encryption methodologies).

Requirements:

• 2+ years of network administration
• Assist in configuring and maintaining AWS VPCs, subnets, route tables, and security groups under senior engineer supervision.
• Support the monitoring and troubleshooting of AWS network connectivity issues using CloudWatch, VPC Flow Logs, and other native tools.
• Aid in the setup of site-to-site VPNs and Direct Connect links between on-premise infrastructure and AWS cloud environments.
• Perform routine audits of network access control lists (ACLs) and security group rules to ensure compliance with organizational policies.
• Collaborate with cloud engineers to support hybrid network architecture and ensure consistent network performance across AWS and on-prem environments.
• Document AWS network configurations, changes, and topology diagrams for operational and compliance purposes.
• Assist in managing Elastic IP addresses, NAT gateways, and internet gateways to support scalable AWS deployments.
• Participate in the implementation of AWS Transit Gateway configurations to optimize inter-VPC connectivity.
• Provide Tier 1 support for cloud network incidents and escalate complex issues to senior network or cloud engineers.
• Support the deployment and testing of network automation scripts using AWS CLI, CloudFormation, or Terraform under guidance.
• Experience with enterprise class Cisco routers and switches, installation, configuration, hardware/software updates and patching, advanced troubleshooting skills, including the ability to capture and analyst packet level data (i.e. Wireshark PCAPS)
• Experience with network management tools such Cisco Prime
• Experience with network monitoring tools, e.g., RiverBed, Netflow, TAPs and SPANs
• Experience with VPN’s and other remote access applications
• Experience with wireless network configurations and installation
• Knowledge of Switches, Routers, Firewalls, LAN, WAN, TCP/IP, UDP, QoS
• Must demonstrate advanced understanding of TCP/IP including layer 2⁄3 VLANs and routing protocols such as BGP, EIGRP, OSPF, RIP
• Ability to express complex technical concepts effectively, both verbally and in writing
• Must be available for weekend and evening work if required
• Must be able to document in detail all implementations and projects
• Must be able to obtain a Public Trust Clearance

Desired Certifications:

• Cisco Certified Network Associate (CCNA)

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

Attributes We Value

We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.

You’re humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.

Based out of our Tel Aviv office, this role focuses on generating and qualifying leads to build Airwallex’s SME & Growth sales pipeline across the Israeli market. As a Sales Development Representative (SDR), you’ll engage prospects to understand account needs, identify high‑value opportunities, and drive the earliest stages of the funnel before handing off to our Account Executives (AEs). You’ll join the Israeli team and collaborate closely with peers across our European offices (London, Amsterdam, Paris, Vilnius) as we scale in the region. If you’re hungry, smart, persistent, and a great teammate, we want to hear from you. With the commission structure for this role, there is significant upside tied to qualified pipeline and won opportunities.

We operate a hybrid model: we work from the office minimum 3 days per week.

What You’ll Be Doing

• Identify high-potential businesses, verticals and market opportunities, and build targeted outbound strategies that generate qualified pipeline for Airwallex.

• Prospect and engage senior decision-makers through cold calling, email, LinkedIn and other channels, using structured multichannel outreach sequences.

• Run effective discovery and qualification to understand prospects’ business models, pain points, financial needs and commercial potential, progressing qualified opportunities to AEs.

• Partner closely with AEs on account strategy, handover and first-call preparation to create a seamless prospect experience and maximize conversion.

• Maintain rigorous CRM hygiene (activities, contacts, qualification notes) and support forecasting/reporting.

• Continuously test and optimize messaging, cadences, targeting and channel mix based on data and conversion performance.

• Share field insights with Marketing to refine targeting, ICPs, and messaging.

• Help build and scale the SDR playbook in Israel, documenting what works and bringing new ideas to how we generate pipeline.

About You

• Commercially driven — you enjoy winning, are motivated by ambitious targets, and take ownership of your results.

• Resilient and proactive — you’re comfortable with cold outreach, learn quickly from rejection, and keep looking for new ways to create opportunities.

• Customer-curious — you want to understand how businesses operate, where their pain points are, and how Airwallex can create meaningful value.

• Excellent communicator — you can engage senior stakeholders confidently and communicate clearly across calls, emails and social channels.

• Data and process-driven — you use data to prioritize, measure performance and continuously improve how you work.

• Tech-savvy — you’re comfortable using modern sales tools, CRM platforms and AI to research, prospect and work more effectively.

• Highly organized — you can manage a large number of accounts and activities without sacrificing quality or follow-through.

• Collaborative — you work closely with AEs and other teams, share what you learn and contribute to the success of the wider team.

• Naturally curious — you ask good questions, challenge assumptions and want to understand the “why” behind a business.

What You’ll Bring

• Track record of top performance in a BDR/SDR or related commercial role.

• Experience prospecting, selling, or developing business in the Israeli market is strongly preferred, with an understanding of the local business landscape and communication style.

• Superior verbal and written communication skills in Hebrew and English.

• Hands-on experience with modern sales tools, including CRM and sales engagement platforms such as Salesforce, Outreach, LinkedIn Sales Navigator, or similar.

• Strong interest in technology and/or financial services.

• Self-starter who thrives in a fast-paced, hyper-growth environment and takes ownership of results.

• Clear, structured communicator who can engage effectively with multiple stakeholders.

Why Airwallex

At Airwallex, you’ll have the ability to make an impact in a rapidly growing, global fintech. We offer a competitive salary plus valuable equity. We create a great environment for our people with a collaborative open office and a fully stocked kitchen, regular team‑building events, and the freedom to be creative.

Location and ways of working

• Role based in Tel Aviv, with a hybrid setup (minimum 3 days per week in office).

• Occasional travel for client meetings and events.

Growth and progression

As part of the Israeli team, you’ll help shape our demand generation and early sales motion in the market. There are strong progression opportunities as the business grows, including developing toward an Account Executive path.

Applicant Safety Policy: Fraud and Third-Party Recruiters

To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @ airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com.

THE ROLE:

This role is part of Genius’ team that helps sports leagues and teams boost performance on and off the field using cutting-edge tech, analytics, and visual insights.

We are looking for a Streaming Technical Support Analyst to become an essential part of our team, providing top-tier assistance for the Genius Sports Video Streaming Product. This role is pivotal in maintaining high-quality streaming services for our customers and partners worldwide.

WHAT YOU’LL DO

• Live Stream Support: Respond to and resolve live streaming issues escalated by customer support.
• Technical Troubleshooting: Analyze and troubleshoot streaming problems for live and no live content.
• Collaboration & Communication: Interact with global teams and departments; communicate effectively with clients and third-party providers using Zendesk, Slack, and Emails.
• Monitoring & Reporting: Perform setup, checks, and continuous monitoring of live events; contribute to daily reporting processes.

WHAT YOU’LL BRING

• Strong analytical mindset with the ability to investigate, troubleshoot, and resolve product-related issues in a fast-paced environment.
• Proven ability to manage multiple priorities, balancing urgency and impact effectively.
• Hands-on experience with SQL, Python, and tools such as JIRA, Confluence, Zendesk, Postman (API calls), and Grafana.
• Professional fluency in English, with the ability to communicate clearly across global teams.
• Technical background through formal education or equivalent practical experience.
• Experience in technical support, service, or customer-facing technical roles.
• Detail-oriented problem solver with a proactive and ownership-driven approach.

IT WILL BE A BONUS IF YOU KNOW

• Passion for sports and interest in the sports tech ecosystem.
• Experience collaborating with distributed, international teams.
• Flexible mindset with availability to support a 24⁄7 environment, including weekends if required.

We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.

As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports.

One team, being brave, driving change

We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius.

Let us know when you apply if you need any assistance during the recruiting process due to a disability.

By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com.

THE ROLE:

Join the Genius team powering fan engagement with smart ads, AI-driven broadcasts, epic stats, and gamified experiences.

We’re looking for a Technical Support Analyst to keep our sportsbook clients running smoothly.

WHAT YOU’LL DO:

• Respond to client queries and resolve issues quickly, clearly, and to a high standard
• Prioritise and solve problems raised by colleagues across the company and parent company
• Support fellow Support Analysts, escalating to the Development Team when needed and keeping clients informed
• Build and maintain a knowledge base of known issues and solutions
• Escalate issues you can’t resolve, with clear context for the next team
• Monitor systems and flag anything unusual
• Handle confidential information responsibly

WHAT YOU’LL BRING:

• Strong verbal and written communication, English B2+
• Experience in customer support, ideally technical support
• Experience using ticketing systems
• Strong problem-solving skills and good judgement on when to escalate
• Able to multitask and stay accurate under pressure
• Comfortable with MS Office, online research, and our internal tools
• Basic knowledge of Windows Server, T-SQL, backups, and networking

The monthly salary for this full-time role ranges from €1910 to €2550 gross. This role will also be eligible to take part in Genius Sports Group’s benefits plan.

We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.

As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports.

One team, being brave, driving change

We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius.

Let us know when you apply if you need any assistance during the recruiting process due to a disability.

Company Description

For 150 years we’ve been changing the way the world moves - now it is your chance to design the next chapter of the strategic growth field of Continental Tires. We are looking for you as an Customer Service specialist for the Shared Service Center.

Job Description

Key targets:

Responsible for development, execution and maintenance of reporting relevant for business.

Development of process automation solutions aligned with process requirements.

Development, maintenance and continuous improvement of data management solutions.

Core Responsibility Areas

1. Data Management & Data Modeling

• Design and maintain data models for reporting and analytics.

• Integrate multiple business data sources into efficient, sustainable data structures.

• Ensure data quality, GDPR compliance, and adherence to internal standards.

• Automate data refresh processes where possible.

2. Reporting

• Define reporting requirements with business stakeholders.

• Develop reporting concepts and dashboards aligned with business objectives.

• Perform reporting quality assurance and testing.

• Document KPIs, definitions, data relationships, exceptions, and reporting standards.

3. Process Automation

• Identify business processes suitable for automation.

• Design sustainable automation solutions with performance monitoring mechanisms.

• Assess business impacts and dependencies across affected functions.

• Continuously improve automated solutions through root cause analysis and optimization.

4. Project Management

• Gather and document business requirements.

• Create development plans, milestones, and stakeholder communication plans.

• Manage project risks, mitigation measures, and contingency plans.

• Ensure project documentation follows internal standards.

• Support rollout, user training, and ongoing maintenance.

5. Quality & Governance

• Develop and execute testing procedures before release.

• Establish quality controls for reporting and automation solutions.

• Maintain traceable documentation and governance standards.

• Drive continuous improvement and operational stability.

Qualifications

You can be a perfect match in our team if you are/have:

• Student or graduate of IT, Computer Science, Mathematics, Engineering or equivalent education programs welcomed

• Data Modeling (Power BI, SQL, Databases)

• Report & KPI Development

• Data Governance & GDPR

• Process Automation (Power Automate, RPA, workflow tools)

• AI tools knowledge welcomed

• Good English skills (speaking, listening, reading, and writing)

• Good computer skills, Microsoft Office package

• Communication skills

• Ability to complete assigned tasks independently

• Organizational and time management skills

• Keen to contribute & not shy to share their thoughts with the team

Additional Information

• A supportive and innovative environment to grow your skills
• Flexible working hours and hybrid work options
• Opportunity to contribute to impactful projects
• Outlook: Opportunity to join an attractive career path
• Health insurance package;
• Company discounts;
• Discounts in modern employee restaurant;
• Extra paid time off;
• Salary ranges are 2300-3300 EUR brutto (before withholding taxes)

Ready to drive with Continental? Take the first step and fill in the online application.

Company Description

Aboitiz Foods is an integrated regional food and agribusiness company dedicated to creating a high-performance culture anchored on our time-honored values of Integrity, Teamwork, Innovation, and Responsibility. Through the collective strengths of our subsidiaries, Pilmico and Gold Coin, we believe in sustainably feeding Asia’s growth from mill to meal.

We are constantly improving and optimizing our processes by integrating the value chain around Asia. We leverage our sector expertise and capabilities to deliver quality every time. With our world-class technology and culture of constant innovation, we devote ourselves to serving you better.

At Aboitiz Foods, we embrace change and inspire innovation, leading the way in food and agribusiness solutions. Join us as we shape the future of food in Asia and build a culture where, together, we nourish the future.

https://www.aboitizfoods.com/

Job Description

Intern will be assigned to the Talent Engagement team of the Human Resource Department and will have the following responsibilities:

• Create a porfolio of communication templates for Internal Communication, Values statement posters, deck, etc., based on the Aboitiz Foods Brand.
• Assist in writing and creating internal communication materials like posters, deck, etc.
• Assist in planning and facilitating Aboitiz Foods engagement events
• Assist in writing and creating employer branding materials

Metrics:

• Visual Impact
• Completeness
• Creativity -Organization
• Quality

Qualifications

• Students taking up HR, Psychology, Communications, or any related course
• Creative and detail-oriented
• Proficient in Canva
• Able to edit posters and short videos
• Must complete at least 400 internship hours
• Willing to work on a hybrid setup (onsite in Makati and work from home)
• Available for an internship from August to December 2026

Onboarding Requirements:

• Officially enrolled in a university
• At least in its penultimate year
• Enrolled in an internship subject
• With good scholastic records duly endorsed by the school
• Able to pass the pre-internship requirements

Helpdesk Technician - London, Battersea office

• Permanent, Full-time, Hybrid working model: 3 days in the office and 2 days remote.

About LEAP

LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement have driven us to reimagining productivity tools for lawyers and their staff, supporting our guiding purpose: to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring, and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland, and New Zealand, you’ll find yourself in good company here.

The Opportunity

Help is at the heart of everything we do at LEAP, and no one knows that better than the friendly faces and voices of our invaluable Client Support Team.

Responding in real time using our Salesforce technology stack, including Service Cloud, our team of attentive problem solvers acts quickly and thoroughly to address inquiries and concerns, so our clients can continue to help people without missing a beat.

With space to grow your career in new and surprising directions and an impact you can see and feel with every smiling client, you’ll find plenty to discover in a dynamic team that thrives on helping people.

What you’ll do

• Providing excellent client support and issue resolution via email, phone, and live chat.
• Learning, maintaining, and applying a high level of knowledge of the key functions of LEAP products.
• Working efficiently and effectively to achieve and exceed Key Performance Indicators.
• Proactively improving LEAP’s self-support centre by developing better self-help material (written how-to articles, demo videos, etc).
• Building productive client relationships and high client satisfaction.

What you’ll bring

• At least 1 year’s experience in a customer facing environment.
• Excellent communication, customer service, and writing skills.
• Strong analytical and problem-solving skills.
• Competence with Microsoft products, in particular, Word and Excel.
• Demonstrated strong collaborative teamwork and people skills.
• Experience with Salesforce or another CRM system would be beneficial.
• Strong level of enthusiasm and an ability to work within an intellectually stimulating, high-energy team.
• Attention to detail, ability to manage time effectively, and ability to meet deadlines.
• Qualification (or progression towards a qualification) in a legal or numerate discipline will be advantageous.

What you’ll get

Career & Growth

• Generous professional development fund
• Support for training, learning, and career progression

Health & Wellbeing

• Private health insurance (including dental and optical)
• £80 monthly gym contribution
• Employee Assistance Programme
• Life insurance cover

Financial Benefits

• 8% employer pension contribution
• PerkBox membership with discounts and rewards
• Cycle to Work scheme
• Access to LEAP Home - a program unique to LEAP to support you in buying your primary residence

Time off

• 25 days annual leave + 8 bank holidays
• Enhanced parental leave
• One paid volunteer day each year for a charity of your choice
• Work anniversary rewards

Work environment

• Friendly, supportive, and driven culture
• Free healthy breakfast, light lunch, and snacks
• Monthly socials

Life at LEAP

Discover the human side of cutting edge LegalTech

Life at LEAP

Discover more LEAP opportunities

Closing Date: Friday, 10th September 2026

We may close this vacancy early if we receive a high volume of suitable applications, so we encourage interested candidates to apply as soon as possible.

You’re welcome to use AI tools to support your application, but please ensure your submission reflects your own experience and voice. Every CV is reviewed by a member of our team, and if you’re invited to interview we look forward to getting to know the real you.

#LI-KT1

AI Engineer – Campus and Graduate Level

Experience: 1–3 years of relevant experience through internships, academic projects, research, freelance work, or professional roles

Location: [Location / Hybrid / Remote] Travel to clients and conferences as needed.

Reports to: Agentic AI Architect / Senior Forward Deployed AI Engineer

Why NewRocket

NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence.

With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners—uniquely focused on enabling enterprises to adopt AI they trust and that delivers lasting business value.

NewRocket is also a proud Anthropic partner/vendor, expanding our ability to help enterprises responsibly adopt and operationalize Claude-powered AI solutions. Through this relationship, NewRocket is building advanced capabilities in generative AI, agentic workflows, secure enterprise knowledge experiences, and AI-enabled automation. Our teams apply Anthropic-aligned practices in prompt and context engineering, retrieval-augmented generation (RAG), tool use, structured outputs, model evaluation, safety, governance, and human-in-the-loop controls.

As an early-career AI Engineer at NewRocket, you will have the opportunity to learn and apply these emerging enterprise AI practices while helping build practical solutions that connect Claude and other AI technologies with ServiceNow, enterprise data, and business workflows.

We #GoBeyondWorkflows to create new kinds of experiences for our customers.

Come join our Crew!

Role Overview

NewRocket is seeking a hands-on AI Engineer – Campus and Graduate Level to support the design, development, testing, and deployment of AI-enabled solutions for enterprise clients.

This role is ideal for an early-career engineer with foundational experience in software development, data, and generative AI who is eager to work on practical, high-impact applications of AI—including Claude-powered applications, agentic workflows, intelligent automations, retrieval-augmented generation (RAG), and ServiceNow-based solutions.

You will work closely with AI engineers, product managers, data scientists, platform teams, and client-facing consultants to prototype and deliver scalable AI capabilities. You will gain exposure to the full AI solution lifecycle, from use-case discovery and proof-of-concept development through production rollout, evaluation, monitoring, and continuous improvement.

Travel to clients and conferences as needed.

Key Responsibilities

AI Solution Development

• Assist in building, testing, maintaining, and documenting AI-enabled applications, workflows, and reusable accelerators.
• Develop prototypes and proof-of-concepts using generative AI, large language models (LLMs), including Claude and other model providers as appropriate, RAG, APIs, and workflow automation tools.
• Support the development of agentic AI solutions that can use enterprise context, call approved tools or APIs, and help orchestrate enterprise processes.
• Assist with prompt and context engineering, including instruction design, examples, structured inputs, response formatting, and output constraints.
• Help build AI applications using structured outputs, tool use/function calling, human-in-the-loop review, and workflow orchestration patterns.
• Help integrate AI capabilities with enterprise platforms, including ServiceNow, where applicable.
• Write clean, maintainable, secure, and well-documented code following engineering best practices.

Retrieval, Data, Evaluation & Quality

• Support data preparation, document ingestion, chunking, embedding, retrieval, prompt development, evaluation, and testing activities for AI solutions.
• Assist with RAG solutions that ground AI responses in authorized enterprise knowledge sources and data.
• Help assess model and workflow performance across accuracy, relevance, groundedness, reliability, latency, cost, safety, and user experience.
• Assist with the development of test cases, evaluation datasets, monitoring approaches, and feedback loops for AI applications.
• Support techniques that improve reliability and user trust, such as output validation, citation or source-grounding patterns, fallback handling, confidence thresholds, and escalation workflows.
• Identify issues, document findings, and contribute to iterative improvements across AI prototypes and production solutions.

Responsible AI & Security

• Apply responsible AI principles in the development and testing of AI solutions, including awareness of model limitations, hallucinations, bias, privacy, and appropriate human oversight.
• Help implement safeguards for sensitive data, access controls, authorized data use, prompt-injection risks, and unsafe or unintended tool execution.
• Support human-in-the-loop workflows for sensitive, high-impact, low-confidence, or exception-based AI decisions.
• Document solution behavior, known limitations, test results, and operational considerations for internal teams and client stakeholders.

Cross-Functional Collaboration

• Collaborate with product, engineering, design, data science, ServiceNow platform, and consulting teams to translate business needs into technical solutions.
• Participate in requirements gathering, solution-design sessions, sprint planning, code reviews, and retrospectives.
• Support client-facing teams with technical research, demos, proof-of-concept development, and implementation activities.
• Communicate technical concepts, solution behavior, and findings clearly to both technical and non-technical stakeholders.
• Contribute to internal documentation, technical playbooks, reusable components, prompt libraries, evaluation assets, and knowledge-sharing sessions.

AI Innovation & Research

• Stay current on emerging AI technologies, frameworks, Anthropic and Claude capabilities, and enterprise use cases.
• Complete relevant Anthropic training, partner enablement, and technical education opportunities as available through NewRocket’s partnership.
• Research opportunities to apply generative and agentic AI to improve operational efficiency, employee experiences, customer service, knowledge management, and enterprise workflows.
• Contribute ideas for new AI capabilities, reusable intellectual property, Agent Packs, accelerators, and product enhancements.

Required Qualifications

• Currently pursuing or recently completed a degree in Computer Science, Engineering, Data Science, Artificial Intelligence, Machine Learning, or a related technical discipline.
• 1–3 years of relevant experience through internships, co-ops, research, freelance work, academic projects, or professional roles.
• Experience with one or more programming languages, preferably Python, JavaScript/TypeScript, Java, or similar languages.
• Foundational understanding of software engineering concepts, APIs, databases, source control, and cloud-based applications.
• Exposure to generative AI, LLMs, prompt engineering, machine learning, data science, or automation concepts.
• Familiarity with LLM application concepts such as context windows, token usage, embeddings, vector search, RAG, tool use/function calling, structured outputs, and model evaluation.
• Familiarity with tools or frameworks such as Git, REST APIs, SQL, Docker, LLM APIs, LangChain, LangGraph, LlamaIndex, or cloud AI services.
• Foundational understanding of responsible AI concepts, including data privacy, model limitations, human oversight, and safe AI deployment.
• Strong problem-solving skills, curiosity, attention to detail, and willingness to learn in a fast-paced environment.
• Ability to communicate technical concepts clearly to both technical and non-technical stakeholders.

Preferred Qualifications

• Experience building AI, automation, chatbot, workflow-based, or data-driven projects through coursework, research, internships, hackathons, or personal projects.
• Exposure to Claude, the Anthropic API, Anthropic Console, Anthropic Academy learning, or Claude-focused implementation guidance.
• Experience using LLM APIs to build conversational AI, document-processing, summarization, search, knowledge-assistant, or workflow-automation applications.
• Understanding of RAG, vector databases, embeddings, semantic retrieval, AI agents, tool use, or human-in-the-loop workflow design.
• Familiarity with ServiceNow, including platform development, workflow automation, Virtual Agent, Predictive Intelligence, Now Assist, AI Agents, IntegrationHub, or Flow Designer.
• Exposure to cloud platforms such as AWS, Microsoft Azure, or Google Cloud.
• Familiarity with Model Context Protocol (MCP) concepts, secure API integration patterns, or connecting AI applications to enterprise tools and data sources.
• Experience working in an agile software-development environment.
• Interest in enterprise consulting, digital transformation, and applying AI to real-world business challenges.

What You Will Gain

• Hands-on experience building enterprise-grade generative and agentic AI solutions, including Claude-powered applications where appropriate.
• Exposure to Anthropic-aligned practices for prompt and context engineering, RAG, tool use, structured outputs, model evaluation, and responsible AI.
• Experience across the end-to-end lifecycle of AI product and solution development—from discovery and prototyping to deployment, monitoring, and continuous improvement.
• Mentorship from experienced AI, engineering, product, ServiceNow, and consulting professionals.
• Opportunities to contribute to client-facing proofs-of-concept, reusable AI accelerators, Agent Packs, and production implementations.
• A strong foundation for a career in AI engineering, software development, data science, enterprise technology consulting, or AI product development.

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.in@newrocket.com.

Helpdesk Technician - London, Battersea office

• Permanent, Full-time, Hybrid working model: 3 days in the office and 2 days remote.

About LEAP

LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement have driven us to reimagining productivity tools for lawyers and their staff, supporting our guiding purpose: to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring, and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland, and New Zealand, you’ll find yourself in good company here.

The Opportunity

Help is at the heart of everything we do at LEAP, and no one knows that better than the friendly faces and voices of our invaluable Client Support Team.

Responding in real time using our Salesforce technology stack, including Service Cloud, our team of attentive problem solvers acts quickly and thoroughly to address inquiries and concerns, so our clients can continue to help people without missing a beat.

With space to grow your career in new and surprising directions and an impact you can see and feel with every smiling client, you’ll find plenty to discover in a dynamic team that thrives on helping people.

What you’ll do

• Providing excellent client support and issue resolution via email, phone, and live chat.
• Learning, maintaining, and applying a high level of knowledge of the key functions of LEAP products.
• Working efficiently and effectively to achieve and exceed Key Performance Indicators.
• Proactively improving LEAP’s self-support centre by developing better self-help material (written how-to articles, demo videos, etc).
• Building productive client relationships and high client satisfaction.

What you’ll bring

• At least 1 year’s experience in a customer facing environment.
• Excellent communication, customer service, and writing skills.
• Strong analytical and problem-solving skills.
• Competence with Microsoft products, in particular, Word and Excel.
• Demonstrated strong collaborative teamwork and people skills.
• Experience with Salesforce or another CRM system would be beneficial.
• Strong level of enthusiasm and an ability to work within an intellectually stimulating, high-energy team.
• Attention to detail, ability to manage time effectively, and ability to meet deadlines.
• Qualification (or progression towards a qualification) in a legal or numerate discipline will be advantageous.

What you’ll get

Career & Growth

• Generous professional development fund
• Support for training, learning, and career progression

Health & Wellbeing

• Private health insurance (including dental and optical)
• £80 monthly gym contribution
• Employee Assistance Programme
• Life insurance cover

Financial Benefits

• 8% employer pension contribution
• PerkBox membership with discounts and rewards
• Cycle to Work scheme
• Access to LEAP Home - a program unique to LEAP to support you in buying your primary residence

Time off

• 25 days annual leave + 8 bank holidays
• Enhanced parental leave
• One paid volunteer day each year for a charity of your choice
• Work anniversary rewards

Work environment

• Friendly, supportive, and driven culture
• Free healthy breakfast, light lunch, and snacks
• Monthly socials

Life at LEAP

Discover the human side of cutting edge LegalTech

Life at LEAP

Discover more LEAP opportunities

Closing Date: Friday, 10th September 2026

We may close this vacancy early if we receive a high volume of suitable applications, so we encourage interested candidates to apply as soon as possible.

You’re welcome to use AI tools to support your application, but please ensure your submission reflects your own experience and voice. Every CV is reviewed by a member of our team, and if you’re invited to interview we look forward to getting to know the real you.

#LI-KT1

Helpdesk Technician - London, Battersea office

• Permanent, Full-time, Hybrid working model: 3 days in the office and 2 days remote.

About LEAP

LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement have driven us to reimagining productivity tools for lawyers and their staff, supporting our guiding purpose: to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring, and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland, and New Zealand, you’ll find yourself in good company here.

The Opportunity

Help is at the heart of everything we do at LEAP, and no one knows that better than the friendly faces and voices of our invaluable Client Support Team.

Responding in real time using our Salesforce technology stack, including Service Cloud, our team of attentive problem solvers acts quickly and thoroughly to address inquiries and concerns, so our clients can continue to help people without missing a beat.

With space to grow your career in new and surprising directions and an impact you can see and feel with every smiling client, you’ll find plenty to discover in a dynamic team that thrives on helping people.

What you’ll do

• Providing excellent client support and issue resolution via email, phone, and live chat.
• Learning, maintaining, and applying a high level of knowledge of the key functions of LEAP products.
• Working efficiently and effectively to achieve and exceed Key Performance Indicators.
• Proactively improving LEAP’s self-support centre by developing better self-help material (written how-to articles, demo videos, etc).
• Building productive client relationships and high client satisfaction.

What you’ll bring

• At least 1 year’s experience in a customer facing environment.
• Excellent communication, customer service, and writing skills.
• Strong analytical and problem-solving skills.
• Competence with Microsoft products, in particular, Word and Excel.
• Demonstrated strong collaborative teamwork and people skills.
• Experience with Salesforce or another CRM system would be beneficial.
• Strong level of enthusiasm and an ability to work within an intellectually stimulating, high-energy team.
• Attention to detail, ability to manage time effectively, and ability to meet deadlines.
• Qualification (or progression towards a qualification) in a legal or numerate discipline will be advantageous.

What you’ll get

Career & Growth

• Generous professional development fund
• Support for training, learning, and career progression

Health & Wellbeing

• Private health insurance (including dental and optical)
• £80 monthly gym contribution
• Employee Assistance Programme
• Life insurance cover

Financial Benefits

• 8% employer pension contribution
• PerkBox membership with discounts and rewards
• Cycle to Work scheme
• Access to LEAP Home - a program unique to LEAP to support you in buying your primary residence

Time off

• 25 days annual leave + 8 bank holidays
• Enhanced parental leave
• One paid volunteer day each year for a charity of your choice
• Work anniversary rewards

Work environment

• Friendly, supportive, and driven culture
• Free healthy breakfast, light lunch, and snacks
• Monthly socials

Life at LEAP

Discover the human side of cutting edge LegalTech

Life at LEAP

Discover more LEAP opportunities

Closing Date: Friday, 10th September 2026

We may close this vacancy early if we receive a high volume of suitable applications, so we encourage interested candidates to apply as soon as possible.

You’re welcome to use AI tools to support your application, but please ensure your submission reflects your own experience and voice. Every CV is reviewed by a member of our team, and if you’re invited to interview we look forward to getting to know the real you.

#LI-KT1

Company Description

Resultant is an outcomes-focused consulting firm committed to helping clients make technology a strategic asset and use data to guide better decisions. But we’re not just data and tech experts; we are problem solvers and industry experts who work alongside our clients to help them achieve their mission.

We don’t solve problems for our clients. We solve problems with them.

We take the time to deeply understand goals and roadblocks to drive toward outcomes that serve organizations, people, and communities. Through outcomes driven by data analytics, technology solutions, digital transformation, and beyond, our team works with clients in both the public and private sectors to solve their most complex challenges. We start by learning as much as we can about who they are, how they work, and what they’re striving for so we can feel their problems as our own. Partnering with our clients means their desired outcomes are always top of mind, their challenges and strengths guiding our efforts. We build client-focused relationships before we build unique solutions that blaze past expectations.

Originally founded in Indianapolis in 2008, Resultant now employs more than 350 team members who operate remotely and from offices and hubs around the United States including Indianapolis, IN; Fort Wayne, IN; Denver, CO; Atlanta, GA; and Dallas, TX.

We’re Resultant. Clients partner with us to see a difference. People join us to make one.

Job Description

The IT Service Delivery Analyst supports IT service management by providing data-driven insight, operational analysis, and process support across the technology environment. This role is responsible for transforming operational data into actionable intelligence that improves service reliability, reduces recurring issues, and strengthens service management practices.

Working closely with the IT Service Delivery Lead, this role enables effective service governance by ensuring that service performance, system relationships, and operational trends are visible, accurate, and actionable.

The position plays a key role in supporting service integration by bridging operational data, technical teams, and service management processes, with a focus on continual improvement and stability.

Key Responsibilities

Service Reporting & Performance Analytics

• Develop, maintain, and enhance service performance dashboards and reports aligned to business-facing services.
• Aggregate and normalize data from an ITSM to provide meaningful service insights
• Identify trends in:
  • incident volume and patterns
  • change success/failure rates
  • service degradation indicators
• Translate operational data into clear, actionable insights for technical teams and leadership to improve both SLAs and XLAs

Trend Analysis & Operational Intelligence

• Analyze incident, change, and problem data to identify:
  • recurring issues
  • work inefficiencies
  • high-risk services or components
• Correlate events across systems to highlight hidden relationships and dependencies
• Proactively surface risks before they result in service disruption
• Support the development of predictive indicators for service health and customer experience, where possible

Problem Management Support

• Identify candidates for problem management based on:
  • repeat incidents
  • high-impact outages
  • trends across multiple systems
• Support root cause analysis efforts by:
  • gathering and structuring relevant data
  • identifying patterns and contributing factors
• Track problem records and associated improvements to ensure visibility into resolution progress

Service Transition & Operational Readiness Support

• Assist in validating that new or changed services meet operational readiness requirements, including:
  • documentation completeness
  • monitoring and alerting visibility
  • support process definition
• Ensure required service artifacts are created and accessible prior to production release
• Support coordination between delivery teams and operations during service transition

CMDB & Service Mapping Support

• Maintain and improve data quality within the configuration management database
• Support the development of service maps and configuration relationships for critical services
• Identify gaps or inconsistencies in configuration and dependency data
• Ensure alignment between:
  • CMDB records
  • actual system usage
  • change activity

Runbooks & Operational Documentation

• Develop and maintain service runbooks, knowledge articles, and operational procedures to improve service performance
• Standardize documentation formats to improve usability and consistency
• Ensure documentation reflects current operational practices and system configurations
• Partner with technical teams to capture tacit knowledge into structured documentation

Process Support & Continuous Improvement

• Assist in refining and documenting service management processes, including:
  • change enablement
  • incident management
  • problem management
• Identify inefficiencies or gaps in current processes and recommend improvements
• Support implementation of lightweight governance practices that improve consistency without adding unnecessary overhead

Cross-Team Coordination & Data Quality

• Collaborate with infrastructure, application, and service desk teams to ensure:
  • data accuracy
  • consistent classification of incidents and changes
  • alignment across tools and processes
• Promote consistent use of service management tools and data standards
• Support audits or reviews of service data and operational practices

Qualifications

Required

• Bachelor’s degree in Information Technology, Information Systems, or related field (or equivalent experience)
• 3–5 years of experience in:
  • IT operations
  • service management
  • or operational/data analysis roles
• Experience working with ITSM tools such as ConnectWise or similar platforms
• Strong analytical and problem-solving skills with the ability to interpret complex operational data
• Experience creating reports, dashboards, or structured documentation using data visualization tools (Power BI, Excel advanced functions, etc.)
• Ability to work across multiple teams and translate technical data into meaningful insights
• Must live in or around the Fort Wayne, IN area and able to work onsite as needed
• Must be legally authorized to work in the United States for any employer without sponsorship

Preferred

• Experience working within ITIL-aligned service management environments
• ITIL certification (Foundation or higher)
• Familiarity with CMDB platforms such as IT Glue
• Experience supporting problem management or root cause analysis activities
• Exposure to service dependency mapping or enterprise system relationships

Additional Information

What you should know about Resultant:

• Rezzers are humble, hungry, and smart. We solve big problems, serve lots of clients, and are entirely committed to delivering transformative outcomes.
• Rezzers are team players, deeply dedicated to the mission of the organization and to helping everyone around us be successful.
• Resultant compensates well, rewarding performance that delivers positive outcomes for our clients and ensuring incentives are aligned to achieve our goals.
• Resultant leaders work hard, serving as a shining example of what it means to be a great Rezzer. They are servant leaders, helping their team to be successful in all possible ways.
• We have a great benefits package including unlimited vacation, significant 401k contributions, and several opportunities to develop yourself.
• We pride ourselves in having the best talent in the industry and hope that you’re up for the challenge!

What our team members say about us…

• “I love our true empathy and concern for our clients, it’s very rare and appreciated. It is a pleasure to be a part of an organization like Resultant.”
•  “I learn something new every single day, and I feel like I’m a part of building an organization that has legs. I appreciate that I’m consistently humbled by the talent and caliber of our team.”
• “The culture of the company is amazing, and the climate of my team is great. The benefits that employees are offered are better than competitors, and the one-on-one presence that my team lead gives is extremely beneficial to me.”

All qualified applicants will receive consideration for employment without regard to age, color, sex, disability, national origin, race, religion, or veteran status.

Equal Opportunity Employer

We embrace AI across everything we do, and that includes how you prepare for this interview. Feel free to use AI tools to research the role, practice your responses, and put your best foot forward. What matters to us is getting to know the real you — how you think, how you communicate, and what you genuinely bring to the table. Our interviews are designed to go deeper than any polished answer, so come curious and come as yourself without the support of an AI tool during our conversation.

As a customer service enthusiast, you will recognize that our network of Auto Repair Shops is the cornerstone of our business and is the key to our ongoing growth and success. With your knack for solving tough problems and your focus on delivering exceptional customer service, you will thrive in a Customer Support job with Shopmonkey. As the driving force in building loyalty with our Auto Repair Shops and growing our existing Customer base, you’ll deliver effective relationship-based customer service in support of the department. You’ll tackle challenges that will continually spark your intellect, fuel your passion and drive your professional growth. Liaise between our Auto Shop customers and cross-functional internal teams to ensure innovative, individualized solutions, satisfying the ever-changing needs of our Customer base. Through it all, your ability to form a trusted bond, listen attentively, and respond to all Auto Shop inquiries will make you the critical touchpoint between Shopmonkey and our valued Customers. Please note this is a hybrid role, with in-office expectations 3 days per week on-site in our Morgan Hill, California office, and 2 days working remotely.

Shopmonkey is a growing and changing startup, so this role will include variety, change, challenges, and creativity in designing solutions, which goes beyond the typical support role.

You will have the opportunity to:

• Learn all about the Shopmonkey product suite and automotive industry
• Use a relationship-based approach, deliver best-in-class service to our Customers
• Thoroughly and efficiently gather all necessary Auto Shop information, access and fulfill their needs, educate the Shop where applicable to prevent the need for future contacts, and document interactions through contact tracking
• Respond to Auto Shop complaints and service-related inquiries professionally and compassionately. Work with the Customer Support Management team to successfully address escalated Customer concerns .
• Effectively manage workload, maintain assigned schedule, and attendance standards.
• Professionally handle incoming requests from Auto Shops and ensure that issues are resolved both promptly and thoroughly.
• Utilize tools and resources on every email, call or chat to make appropriate recommendations to our Customers on how to effectively utilize the Shopmonkey platform.
• Maintain a balance between company policy and Customer benefits in decision making.

Support Metrics:

• Meet department performance standards for servicing and responding to all service call queues, chat, and email while adhering to schedules, and maintaining attendance standards
• Analyze and report trends from Auto Shops feedback, to determine needed process improvements

Communication:

• Ensure that all business-related items are successfully and professionally communicated either verbally or in writing, both internally and externally
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the experience our Auto Shops go through

We are looking for people who:

• Have 1-3 years of customer support experience in a high volume call center environment, supporting clients by phone, email and chat
• Have a clear, professional, friendly and informative communication style
• Enjoy creative problem solving and experiencing new and different challenges everyday
• Are self-directed learners and highly motivated
• Thrive in a dynamic & collaborative startup environment, and are comfortable with ambiguity and seizing opportunity.
• Adapt quickly to changing priorities and evolving customer needs

Bonus Points:

• Enthusiasm to work evening or weekend shifts
• Experience in hospitality, automotive industry, call center, or fast-paced startup
• Able to take direction from peers and managers
• The ability to speak Spanish is a plus
• As a nice plus, truly appreciate cars and/or are familiar with the automotive industry

This is a full-time, non-exempt position that will be compensated within a range of $20-$25/hour. This position is also eligible for standard company benefits.

Why Shopmonkey?

Shopmonkey has become an amazing environment where employees feel that they are valued as people, and not just worker bees. To ensure that our team thrives, we invest in the following perks ( benefits below are mainly for U.S. based, full-time employees). Other benefits vary upon location outside of the United States, and employment status:

💪🏼 Health & Wellness

• Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date
• Short term and long term disability
• Employee assistance program
• Reimbursement for a personal health and wellness membership
• Generous parental leave
• 401(k) available upon hire

✈️ Time Off

• 11 paid holidays
• Flexible time off - take the time off you need!

🥰 Giving Back

• Matching donations for approved charitable organizations
• Group volunteer efforts

Check out our founder’s story, life page, or hear from real employees about what it’s like to work at Shopmonkey.

Join our team of hungry, humble, smart people who love what they do, and change the auto industry by helping every shop thrive.

About the Industry

The U.S. is the second largest passenger vehicle market with more than 260 million registered passenger vehicles, and the global car repair market is estimated to be worth more than $500B. Shopmonkey aims to change the status quo and enable auto shops to become more efficient and give their customers a more delightful experience.

About Shopmonkey

Shopmonkey is the leading auto-repair shop software company; it is a cloud-based solution that helps auto-repair shops consolidate tools, save time, and streamline their entire operation onto a simple, easy-to-use platform.

Headquartered in Silicon Valley and trusted by more than 3,500+ auto shops across the U.S. and Canada, Shopmonkey aims to change the status quo of the car repair market, estimated to be worth more than $500B.

In 2021 Shopmonkey raised a $75 million Series C, supported by top-tier Silicon Valley venture capital firms Bessemer Venture Partners, Index Ventures, Headline, I2BF, and ICONIQ Growth.

In 2022, Shopmonkey was named #4 on Forbes’ annual ranking of America’s Best Startup Employers list (and #1 in Business Products & Software Services). Shopmonkey was once again named as one of America’s Best Startup Employers by Forbes in 2023, 2024, and 2026!

Shopmonkey is committed to building a diverse and inclusive team. We are looking for team members from all backgrounds that are committed to the Shopmonkey mission.

Shopmonkey provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Shopmonkey is committed to the full inclusion of all qualified individuals. In keeping with our our commitment, Shopmonkey will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact our Talent Team at hiring@shopmonkey.io.

Please note: Shopmonkey will never request sensitive information such as your social security number, bank account information, or other non-publicly available information during the application and interview process. If an applicant is extended an offer of employment, such sensitive information will be requested at that time. Shopmonkey will never ask you to receive and ship packages or goods as part of the interview. Other practices to be on alert for:

• Contact initiated via unsolicited text message or cold call. Shopmonkey does not follow up with candidates through instant messaging applications.
• Our Talent Acquisition team only corresponds from email addresses with the domain ‘@Shopmonkey.io’. If a generic email ID ending with Gmail/Yahoo or other domain is used while receiving a job offer or interview call, there is a likelihood of a scammer.
• While some of our jobs can be found on third party job sites, all of our current job opportunities and descriptions are posted on Shopmonkey’s Careers page, or our official LinkedIn Company Page

The U.S. Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from recruiting scams and financial fraud. If you believe you were a victim of such a scam, you may contact your local law enforcement agencies. Shopmonkey is not responsible for any claims, liability, losses, damages, or expenses resulting from scammers or impersonators.