Who Are Massive Rocket?

Massive Rocket is a rapidly scaling Braze and Snowflake agency on a mission to transform how digital marketing, product, and engineering teams connect. In just five years, we’ve grown at speed and are now gearing up for our next big milestone: hitting $100M in revenue. We build human experiences at scale, powered by cutting‑edge web, mobile, cloud, data, and AI technologies. If you’re excited by innovation, love solving complex challenges, and want to help shape the future of digital experiences, you’ll feel right at home here.

Every role at Massive Rocket is entrepreneurial. The people who thrive here don’t just focus on their own remit — they understand the goals of the teams around them and actively contribute to the success of their colleagues, customers, and partners. We’re building a culture of ownership, collaboration, and growth, and we’re looking for people who want to make a real impact.

Who Are We Looking to Add to Our Team?

We’re looking for an Account Manager to own and grow relationships with our strategic clients. You’ll be the senior day-to-day contact, connecting client priorities with our Strategy, Delivery, Programme Management, and specialist teams.

This role combines client leadership, commercial ownership, and account growth, ensuring clients see measurable value while identifying opportunities to deepen our partnerships.

What Will You Do?

• Own strategic client relationships, building trusted connections across senior, regional, and market stakeholders.
• Act as the primary commercial and strategic point of contact, managing priorities, risks, escalations, and opportunities.
• Lead client status meetings, account reviews, governance forums, and Executive Business Reviews.
• Coordinate internal teams to ensure client priorities are clearly understood, appropriately scoped, and delivered effectively.
• Develop strategic account plans covering stakeholders, client priorities, renewals, risks, and growth opportunities.
• Identify and lead renewals, upsells, extensions, and expansion opportunities across markets, brands, teams, and capabilities.
• Maintain visibility of account health, pipeline, revenue, profitability, client satisfaction, and commercial risks.
• Translate complex delivery, data, marketing, and technical work into clear business outcomes and recommendations for senior clients.

What Makes You a Great Fit

• Strong experience in Account Management, Client Services, Customer Success, or Strategic Account Management.
• Proven experience managing enterprise or strategic client relationships and senior stakeholders.
• Strong commercial acumen with experience across renewals, upsells, forecasting, and account profitability.
• Experience managing complex, multi-workstream client programmes in an agency, consultancy, MarTech, SaaS, or technology environment.
• Excellent stakeholder management, communication, negotiation, and problem-solving skills.
• Commercially minded with a track record of identifying growth opportunities and expanding client relationships.
• Comfortable translating technical and delivery topics into clear business outcomes and ROI.
• Highly organised, proactive, and able to manage multiple strategic accounts and competing priorities.

Desirable

• Experience selling Braze, Snowflake, Hightouch, Databricks, CDPs, or related Martech and data solutions
• Experience selling into QSR, Retail, Hospitality, Financial Services, or Enterprise Digital Transformation programmes
• Experience working within partner-led sales motions and co-selling with technology vendors
• Existing network of enterprise buyers within the US market
• Familiarity with modern customer engagement, loyalty, and composable data architectures

Why You’ll Love Working Here

• Rocket‑Fuelled Growth – Big challenges, fast learning, and the chance to level up quicker than anywhere else

• A Culture That Actually Gives a Damn – Supportive, positive, and built around people who want to see you win

• A Global Crew – Collaborate with brilliant teammates across Europe, the US, and beyond

• Remote‑First for Life – Work from wherever you feel your best

• Real Career Momentum – Clear progression, real ownership, and space to grow into your next chapter

• Moments That Matter – Meetups, events, and team experiences that make the journey unforgettable

A Few Things to Know Before We Get Started

Bring Your Own Device – We operate a BYOD policy, so you’ll use your own kit for work

Right to Work – You’ll need a valid work visa; we’re not able to offer sponsorship at the moment

ID Checks – We may ask for proof of identity (passport, ID card, or a recent utility bill)

References – We may request two references, so have names, relationships, and contact details ready

For Contractors – Proof of incorporation and up‑to‑date insurance is required

A Quick Note on Applications

We receive a high volume of applications, and while we’d love to reply to everyone personally, it’s not always possible. If you haven’t heard from us within two weeks, it sadly means you haven’t been successful this time. But don’t let that stop you—we’re growing fast, and new opportunities open up all the time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Who Are Massive Rocket?

Massive Rocket is a rapidly scaling Braze and Snowflake agency on a mission to transform how digital marketing, product, and engineering teams connect. In just five years, we’ve grown at speed and are now gearing up for our next big milestone: hitting $100M in revenue. We build human experiences at scale, powered by cutting-edge web, mobile, cloud, data, and AI technologies. If you’re excited by innovation, love solving complex challenges, and want to help shape the future of digital experiences, you’ll feel right at home here.

Every role at Massive Rocket is entrepreneurial. The people who thrive here don’t just focus on their own remit, they understand the goals of the teams around them and actively contribute to the success of their colleagues, customers, and partners. We’re building a culture of ownership, collaboration, and growth, and we’re looking for people who want to make a real impact.

Who Are We Looking to Add to Our Team?

As a Lead CRM Consultant at Massive Rocket, you’ll act as a senior advisor, people manager, and technical expert on CRM projects, bridging the gap between strategy and execution. You’ll focus on delivering high-impact CRM initiatives, mentoring and managing members of the CRM team, and supporting the CRM Team Lead with technical oversight and operational leadership across multiple projects.

You’ll also need to lead through influence and relationships, foster collaboration, and bring innovative ideas to the table so we can deliver bespoke CRM solutions aligned with client goals and long-term growth.

What Will You Do?

Project Leadership

• Lead the execution of complex CRM projects, ensuring alignment with client objectives and adherence to timelines and budgets
• Scope bespoke and complex CRM solutions that go beyond Braze, considering the client’s entire tech stack, and oversee end-to-end implementation
• Provide technical oversight on CRM implementations, migrations, and integrations, acting as the go-to expert for resolving challenges
• Conduct comprehensive audits of client CRM systems, particularly Braze and associated tech stacks, to identify opportunities for optimisation and improvement

Pre-Sales and Client Engagement

• Support pre-sales activities by participating in client pitches and leading discussions on technical solutions and strategic approaches
• Design and facilitate interactive client workshops to align on goals, requirements, and CRM strategies
• Act as a trusted advisor during client engagements, providing insights and demonstrating the value of advanced CRM features and capabilities

Leadership Through Influence

• Build strong relationships with clients, peers, and cross-functional teams, creating an environment of trust and collaboration
• Drive alignment across stakeholders, using influence rather than authority to motivate and guide teams toward shared goals
• Act as a role model for team members, fostering a culture of open communication, mutual respect, and continuous learning

Mentorship, Line Management & Collaboration

• Take on line manager responsibilities: regular one-to-ones, clear objectives, and ongoing support for performance and professional development
• Provide constructive feedback and make sure direct reports have the tools, training, and support they need to succeed
• Mentor and guide CRM team members on complex projects, technical challenges, and client engagements
• Act as a point of escalation for CRM team members, helping resolve issues before involving the CRM Team Lead
• Work closely with Strategy, CRM Developers, Data & Engineering, and other teams to ensure seamless execution of CRM strategies

CRM Strategy Execution

• Translate CRM strategies defined by the CRM Team Lead into actionable roadmaps and deliverables for the team
• Oversee the design and optimisation of customer journeys, ensuring campaigns are data-driven, personalised, and impactful
• Maintain deep expertise in Braze, including advanced and newly released features, and apply them to elevate client outcomes
• Collaborate with the team to generate innovative ideas and develop long-term CRM roadmaps tailored to client needs

Governance & Quality Assurance

• Uphold high-quality standards across all CRM deliverables, including QA, testing, and documentation
• Contribute to best practices, templates, and frameworks that improve team efficiency

Data Insights & Optimisation

• Analyse campaign performance metrics and customer data to identify trends and opportunities for optimisation
• Provide actionable insights to the CRM team and clients, driving continuous improvement

What Makes You a Great Fit

Experience

• 6+ years of experience in CRM consulting, implementation, and optimisation, with a proven track record in platforms like Braze, Salesforce, or HubSpot
• Experience leading CRM projects and working directly with clients to deliver measurable outcomes
• Previous people management experience (line managing or mentoring Senior CRM Consultants or equivalent roles) preferred

Leadership & Mentorship

• Proven ability to lead through influence and relationships, fostering collaboration and alignment across diverse stakeholders
• Strong people management skills, including performance reviews, setting development goals, and managing workloads effectively
• Skilled in coaching and developing team members to reach their potential

Technical Expertise

• Advanced understanding of CRM platforms, particularly Braze, including advanced and newly released features
• Expertise in scoping and implementing complex, bespoke CRM solutions that integrate with broader marketing tech stacks
• Familiarity with marketing technology stacks and system integration
• Ability to audit CRM systems and provide actionable recommendations to optimise performance and alignment with business goals

Pre-Sales & Workshop Skills

• Proven ability to participate in pre-sales activities, lead client pitches, and articulate technical and strategic solutions effectively
• Experience leading interactive client workshops to align goals and collaboratively shape CRM strategies

Communication Skills

• Excellent written and verbal communication skills, with the ability to explain complex technical concepts to non-technical audiences
• Strong client-facing skills, with experience building and maintaining client relationships

Organisational Skills

• Demonstrated ability to manage multiple projects at once, maintaining high standards of quality and meeting deadlines

Why You’ll Love Working Here

• Rocket-Fuelled Growth - Big challenges, fast learning, and the chance to level up quicker than anywhere else
• A Culture That Actually Gives a Damn - Supportive, positive, and built around people who want to see you win
• A Global Crew - Collaborate with brilliant teammates across Europe, the US, and beyond
• Remote-First for Life - Work from wherever you feel your best
• Real Career Momentum - Clear progression, real ownership, and space to grow into your next chapter
• Moments That Matter - Meetups, events, and team experiences that make the journey unforgettable

A Few Things to Know Before We Get Started

• Bring Your Own Device - We operate a BYOD policy, so you’ll use your own kit for work
• Right to Work - You’ll need a valid work visa; we’re not able to offer sponsorship at the moment
• ID Checks - We may ask for proof of identity (passport, ID card, or a recent utility bill)
• References - We may request two references, so have names, relationships, and contact details ready
• For Contractors - Proof of incorporation and up-to-date insurance is required

Before You Apply

We receive a high volume of applications, and while we’d love to reply to everyone personally, it’s not always possible. If you haven’t heard from us within two weeks, it sadly means you haven’t been successful this time. But don’t let that stop you: we’re growing fast, and new opportunities open up all the time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Back in 2012, we were a group of engineers and designers who decided we wanted to build things, so we did. Able started as an engineering and product hub building for a portfolio of early-stage startups. We built many relationships while developing products that were thoughtful, effective, and genuinely useful. But, since then, we’ve grown… and so has our ambition.

Now, we’re entering our next chapter, defined by applied AI. AI is a powerful force in the end-to-end software development cycle, and we’re creating practices that allow us to deliver software fast and more effectively than traditional approaches, creating meaningful value for our partners. Today, our builder mindset is driving us to become an AI-native organization across every function. We’re still evolving, and that’s part of the opportunity. If you want to build, learn, and tackle challenges alongside an ambitious team, let’s build together.

This position is 100% remote in Latin America.

About the Role

We’re looking for an Operations Analyst (Finance) to join Able’s growing Operations function and work closely with our Head of Finance. This is a hands-on role with two connected areas of ownership: finance execution and business insights. You’ll help keep the financial side of the business running reliably, from payroll and expenses to monthly close support, while also building the reporting and dashboards leadership needs to make better decisions.

This role is ideal for someone who enjoys both getting the numbers right and figuring out what the numbers are telling us. You’ll have the opportunity to build processes, improve systems, and establish reporting capabilities that don’t exist today.

What We’re Looking For

Day-to-Day Responsibilities

Finance Operations

• Own payroll execution across LATAM and US systems, including contractor payments and payroll reconciliation.
• Manage employee expenses, corporate cards, receipts, approvals, and reimbursements.
• Support the monthly close process through journal entries, reconciliations, invoice tracking, and accounts receivable follow-up.
• Maintain accurate, clean, and reconciled financial data across relevant systems.
• Partner with the Head of Finance on budgeting, forecasting, and ad hoc financial analysis.
• Identify discrepancies and investigate issues until the underlying cause is understood and resolved.

Data & Business Insights

• Build and maintain Able’s leadership dashboard, covering key business metrics such as revenue, pipeline, retainer health, utilization, and cash.
• Establish recurring weekly, monthly, and quarterly reporting for the leadership team.
• Define and document business metrics so teams are working from consistent definitions and data.
• Provide ad hoc analysis to support strategic and operational decisions.
• Monitor data quality across systems such as HubSpot or Attio, Deel, and Greenhouse, and coordinate resolution of issues when they arise.
• Turn fragmented data into clear, actionable insights for leadership and other stakeholders.

Required Skills & Experience

• 3–6 years of experience in finance operations, financial analysis, business operations, or a related analytical role, ideally within a growing company.
• Hands-on experience with payroll, expense management, and monthly financial close processes.
• Strong analytical skills and advanced spreadsheet proficiency.
• Experience working with SQL and/or business intelligence tools such as Metabase, Looker Studio, or similar.
• Experience building dashboards, reports, or analyses for leadership audiences.
• Strong attention to detail and a high level of comfort working with financial data.
• Familiarity with tools such as Deel, Justworks, HubSpot, Attio, Greenhouse, or comparable systems.
• Ability to communicate clearly and confidently with both finance and non-finance stakeholders.
• Strong ownership and the ability to manage work independently in a growing, evolving environment.

Nice to Have

• Experience supporting both US and LATAM payroll or finance operations.
• Experience working in a startup, services business, or other lean operating environment.
• Experience establishing reporting processes or analytics capabilities from scratch.
• Experience with financial planning, forecasting, or budgeting.
• Experience using AI tools such as Claude, ChatGPT, or similar as part of your day-to-day work.

What Success Looks Like

We’re looking for someone who brings more than technical skills. The right person for this role is:

• AI-fluent. You already use AI tools in your day-to-day work to analyze information, automate repetitive tasks, draft materials, and work more efficiently.
• A builder. You’re comfortable creating processes and systems where there isn’t a playbook yet. You’d rather ship a useful first version and improve it than wait for perfection.
• Detail-oriented. You understand that financial operations require precision. When the numbers don’t tie, you want to know why.
• A clear communicator. You surface problems early, ask questions when something is unclear, and communicate what you know — and what you don’t.
• Comfortable with ambiguity. Able is growing and evolving quickly. You’ll help shape the processes and systems you’ll eventually own.

Able is powered by curious, thoughtful people who care about what they build and how they build it. We’re actively investing in our team through AI training, knowledge-sharing, and hands-on experimentation to ensure everyone grows alongside the technology.

This position is 100% remote in Latin America. Strong verbal and written communication skills in English are a requirement.

As a team member, you can expect:

• To work 40 hours per week, and be available during normal business hours as needed.
• Payments made in USD.
• 18 days of PTO per year, observance of local holidays, and an annual break between Christmas and New Years.
• Wellness + Remote Stipend
• AI Voucher

About Able

Able builds technology products in a portfolio model. We believe that people, teams, and processes are more important than the ideas themselves, so we’ve focused on bringing great people together, and investing in their growth.

We’ve built products in a variety of industries. Everything from media to finance to toys to healthcare. Sometimes we work with management teams to help their businesses grow faster or unlock value using technology. Other times we start or buy businesses outright. Each time, we look for opportunities to leverage technology built at the portfolio-level to drive value faster.

Able is committed to inclusion and diversity and is an equal-opportunity employer. All applicants will receive consideration without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.

This is but the beginning of a conversation we’d love to have with you.

Apply, and let’s get this adventure started!

We’re the Moonpig Group – home to Moonpig, Greetz, Red Letter Days and Buyagift – and we’re on a mission to make people feel loved, celebrated and remembered. Whether it’s a card that gets them laughing out loud or a gift that makes their day, we help people stay close, no matter the miles.

We’re proud to be leading the online gifting revolution, with brilliant products, clever tech and a whole lot of heart. Our platform makes it easy to create moments that matter – packed with personal touches and delivered with care.

We’re not just about selling cards or gifts – we’re here to spread joy, spark smiles and make every celebration feel extra special. And with values that guide how we work and support one another, we’ve built a place where people (and ideas) can truly thrive.

If you’re looking to make an impact, bring your spark and be part of something meaningful – we’d love to have you on the team. 🌙🐷

Head of Research – 12 Month Maternity Cover | 📍London – Hybrid (2 days per week) | 💰Competitive Salary + Benefits

About the Role

We’re looking for an experienced Head of Research to join Moonpig on a 12 month maternity cover contract, working hybrid 2 days per week in the office. You will need to be available to join end of November - early December.

Research at Moonpig goes beyond understanding what customers think. We combine customer insight, behavioural data and commercial context to identify the problems that matter, uncover opportunities for growth and help the business make better decisions.

You’ll join an established Research function with a high performing team of three, and a clear strategy and roadmap already in place. This isn’t about starting from scratch. It’s about getting up to speed quickly, building strong relationships and keeping momentum behind the work that matters.

Over the 12 months, you’ll lead and develop the team, deliver our key research priorities, strengthen the Voice of the Customer and help more teams across Moonpig access and use quality research.

We’re looking for someone pragmatic, confident and focused on delivery. Someone who can turn customer understanding into action and make sure Research continues to have a meaningful impact on our customers and Moonpig’s growth.

Key responsibilities:

• Own and deliver the Research roadmap against Moonpig’s highest-priority customer and business questions, making clear decisions about where Research can have the greatest impact.
• Lead, coach and develop our Research team, creating clarity around priorities while maintaining engagement and quality.
• Continue building the team’s capability in new methods, technology and AI.
• Scale research capability across Moonpig, helping teams conduct appropriate research independently while maintaining a high bar for quality.
• Develop training, coaching, tools, templates and clear standards that make quality research easier to access across the business.
• Make customer insight more visible, accessible and influential, bringing customer evidence into strategic and day-to-day decisions.
• Continue evolving how we capture and share what we know about our customers, including exploring how AI can make insight easier to access and apply.
• Build trusted relationships with senior stakeholders across Moonpig and confidently represent the customer in senior conversations.
• Use customer evidence to identify opportunities, challenge assumptions and influence product, commercial and strategic decisions.
• Turn complex customer evidence into clear, actionable recommendations that help teams move forward.

About you:

• Significant experience in UX, Product, Customer or Consumer Research within a digital or product-led organisation.
• Experience supporting, coaching or developing research teams, with a collaborative and supportive approach.
• Strong track record of delivering research programmes and initiatives from idea through to implementation.
• Broad understanding of qualitative and quantitative research, with good judgement about the right level of research for the decision at hand.
• Ability to quickly understand an existing strategy and roadmap, identify what matters most and create momentum behind it.
• Strong project delivery skills, with a pragmatic and outcome-focused approach.
• Excellent communication and stakeholder-management skills, including confidence working with senior leaders.
• Strong customer focus and an ability to bring customer needs into business conversations and decisions.
• Strong synthesis and storytelling skills, turning complex evidence into simple, useful recommendations.
• Experience enabling and coaching non-researchers to conduct effective research while maintaining appropriate quality standards.
• Comfortable navigating ambiguity, making decisions and moving work forward.
• Curiosity about AI and emerging research technology, particularly how they can help researchers and organisations learn faster.
• A collaborative, approachable working style and the ability to build strong relationships across different teams.

Interview Process:

• Stage 1 - Recruiter Screening Call (30 mins)
• Stage 2 - Initial Conversation with hiring team (45 mins)
• Stage 3 - Presentation & Discussion (60 mins)

Our process may vary depending on role and availability. We keep candidates informed of any changes.

What’s in it for you?

We believe in empowering our team to do their best work. Enjoy:

💰 Competitive Pay & Bonuses: Plus, generous pension plans & staff discounts.

💆🏽 Wellbeing First: Private healthcare (UK) and mental health support

🏖️ Flexible Working & Time Off: Generous holidays, hybrid working (1-3 days in office, depending on role/team) & up to 20 days of international working.

📈 Career Growth: Learning allowances, coaching & development programs.

Want to know more?

Explore our full benefits package: here

Our Ways of Working:

We trust our colleagues to do what’s right and offer flexibility to support a balance between work and life. At the same time, face-to-face office time is an important and expected part of working at Moonpig Group. We believe regular in-person working supports collaboration, alignment, and effective decision-making. Candidates will have regular and ongoing time working from the office as part of their role, which will be discussed during the recruitment process.

Moonpig Group’s Commitment to Equality, Diversity, and Inclusivity:

At Moonpig Group, we’re all about creating a workplace where everyone feels they truly belong. We celebrate what makes each of us unique, whether that’s our background, how we work best, or what matters most to us.

From working parents who need flexible hours to neurodiverse colleagues with specific working styles, we’re here to support our people in ways that work for them. Because when you feel valued and included, you can thrive, and so can we.

We’re proud to have a number of employee-led groups driving this forward, including our LGBTQ+, Gender Balance, Neurodiversity and EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) communities, plus our Group-wide EDI committee. These teams help make sure every voice is heard and every idea has a place.

We know that diversity fuels creativity, innovation and connection, and that’s why we’ll keep pushing for progress. Together, we’re building a culture where everyone feels safe, supported, and free to be their brilliant, authentic selves.

If you have a preferred name, please use it to apply and share your pronouns if you are comfortable to do so😊 - If you have any reasonable adjustment requests throughout the interview process please let us know on your application or speak to the Recruiter.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Buyagift and Red Letter Days are the UK’s leading gift experience provider. We’re all about turning special moments into extra-special memories. With a gifting range of 4000+ experiences from spa days and skydives to gourmet treats and once-in-a-lifetime adventures, we make it easy to give the gift of wow. 🎁

As part of the Moonpig Group, we’re proud to share that our vision is to become the most trusted platform in the UK gift experience market. Our mission is to spread happiness through thoughtful, joy-filled experiences. People are at the heart of everything we do. Since joining the Moonpig Group in 2022, we’ve been powered by strong values, bold ideas and a shared passion for making a real difference. Here, you’ll have the chance to shape the kind of experiences people never forget – and help us build connections that truly matter.

Strategic Partner Acquisition Manager | 📍London – Hybrid, 2 days per week in the office | 💰Competitive Salary + Benefits

About the Role

For more than 20 years, Buyagift and Red Letter Days have helped millions of customers create unforgettable memories through experiences. Now, as part of Moonpig Group, we’re combining data, technology and creativity to build an even more dynamic, customer-focused experiences proposition.

We’re looking for a commercially driven Strategic Partner Acquisition Manager to grow our Experiences partner network across the UK. Based in London with hybrid working, you’ll spend 2 days per week in our Central London office, with some travel to meet prospective partners and attend industry events.

You’ll report into the Head of Partner Growth and be part of our fast-growing Partner Acquisition Team. You’ll find and secure experience partners that give customers more choice, fill category and regional gaps, improve product quality and support long-term commercial growth.

You’ll own the full partner acquisition journey, taking prospects from research and first contact through pitching, negotiation and contract signature, before handing them over for onboarding. Working closely with Category Managers, Buying, Onboarding and Commercial teams, you’ll turn category priorities into a focused acquisition pipeline and lasting commercial partnerships.

We aim to tailor the complexity of prospects to your experience level, giving you the opportunity to build your skills and impact as part of the team.

This is an individual contributor role for someone who combines strong B2B sales skills with commercial judgement, curiosity and a thoughtful approach to building trusted relationships.

Dependent on performance and business requirements, there is potential for the role to extend beyond 6 months.

Key Responsibilities:

• Own and manage a prioritised target list of prospective experience partners.
• Research, identify and approach high-potential partners across key categories.
• Build and manage a qualified pipeline from first outreach through to signed agreement.
• Develop tailored outreach using email, phone, LinkedIn, referrals, events and meetings.
• Create and deliver compelling proposals for Buyagift and Red Letter Days.
• Pitch confidently to business owners, founders, operators and C-level decision-makers.
• Understand each prospect’s business model, goals, capacity and customer fit.
• Negotiate commercially sound agreements that support customer value, margin and long-term growth.
• Work with Category Managers to understand supply gaps, customer demand and acquisition priorities.
• Source partners that improve portfolio quality, breadth, regional coverage and category strength.
• Share market insight and prospect feedback to help shape future acquisition strategy.
• Work with Onboarding and Category teams to ensure a smooth handover after signature.
• Provide clear information on commercial terms, expectations, product details and launch risks.
• Collaborate with internal teams to remove blockers and support successful partner launches.
• Build relationships across the UK experiences, hospitality, leisure, travel, wellness and entertainment sectors.
• Attend relevant industry events and networking opportunities to find new partners and represent our brands.
• Monitor competitor activity, market trends and partner sentiment.

About You:

• Proven experience in B2B sales, business development, partnerships or commercial acquisition.
• Strong track record of prospecting, pitching, negotiating and closing new business relationships.
• Excellent commercial judgement, with the ability to assess partner fit, customer relevance and long-term value.
• Confident communication, influencing and relationship-building skills.
• Self-motivated and target-driven, with the ability to work autonomously.
• Strong organisational skills and experience managing a multi-stage pipeline.
• Comfortable using CRM tools and reporting on pipeline activity and performance.
• Experience in a marketplace, e-commerce, travel, hospitality, leisure, gifting or experience-led business would be valuable.
• An existing network across hospitality, leisure, wellness, entertainment, tourism or premium lifestyle would be beneficial.
• Experience with partner onboarding, catalogue launches, product setup or supplier activation would be useful.
• Understanding of category management, product curation, customer proposition or supply acquisition would be beneficial.

Interview Process:

• Stage 1: TA Screen – 30 minutes
• Stage 2: Hiring Manager Screen – 45–60 minutes
• Stage 3: Final Interview – 60 minutes with the Hiring Manager / Senior Stakeholder. Task details TBC.

Our process may vary depending on role and availability. We keep candidates informed of any changes.

What’s in it for you?

We believe in empowering our team to do their best work. Enjoy:

💸 Competitive Pay & Bonuses: Plus generous pension plans, staff discounts, and share schemes.

💆🏾‍♀️ Wellbeing First: Private healthcare (UK), dental, life insurance and mental health support

🏖️ Flexible Working & Time Off: Generous holidays, hybrid working (unless specified otherwise, 2 days a week in the office), and opportunities for international working.

📈 Career Growth: Learning allowances, coaching, and development programs.

🤝 Recognition & Giving Back: Regular awards, charity support, length of service awards, and volunteering days.

Want to see more?

Check out our Linked In pages below:

Buyagift

Red Letter Days

Moonpig Group

Our Ways of Working:

We trust our colleagues to do what’s right and offer flexibility to support a balance between work and life. At the same time, face-to-face office time is an important and expected part of working at Moonpig Group. We believe regular in-person working supports collaboration, alignment, and effective decision-making. Candidates will have regular and ongoing time working from the office as part of their role, which will be discussed during the recruitment process.

Moonpig Group’s Commitment to Equality, Diversity, and Inclusivity:

At Moonpig Group, we’re all about creating a workplace where everyone feels they truly belong. We celebrate what makes each of us unique, whether that’s our background, how we work best, or what matters most to us.

From working parents who need flexible hours to neurodiverse colleagues with specific working styles, we’re here to support our people in ways that work for them. Because when you feel valued and included, you can thrive, and so can we.

We’re proud to have a number of employee-led groups driving this forward, including our LGBTQ+, Gender Balance, Neurodiversity and EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) communities, plus our Group-wide EDI committee. These teams help make sure every voice is heard and every idea has a place.

We know that diversity fuels creativity, innovation and connection, and that’s why we’ll keep pushing for progress. Together, we’re building a culture where everyone feels safe, supported, and free to be their brilliant, authentic selves.

If you have a preferred name, please use it to apply and share your pronouns if you are comfortable to do so😊 - If you have any reasonable adjustment requests throughout the interview process please let us know on your application or speak to the Recruiter.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Buyagift and Red Letter Days are the UK’s leading gift experience provider. We’re all about turning special moments into extra-special memories. With a gifting range of 4000+ experiences from spa days and skydives to gourmet treats and once-in-a-lifetime adventures, we make it easy to give the gift of wow. 🎁

As part of the Moonpig Group, we’re proud to share that our vision is to become the most trusted platform in the UK gift experience market. Our mission is to spread happiness through thoughtful, joy-filled experiences. People are at the heart of everything we do. Since joining the Moonpig Group in 2022, we’ve been powered by strong values, bold ideas and a shared passion for making a real difference. Here, you’ll have the chance to shape the kind of experiences people never forget – and help us build connections that truly matter.

Partner Growth Manager | 📍London – Hybrid, 2 days per week in the office | 💰Competitive Salary + Benefits

About the Role

Buyagift and Red Letter Days have been leading names in UK experiences for over 20 years. As part of Moonpig Group, we’re building the next stage of our experiences marketplace, bringing together data, technology, strong brands and great partner relationships to create a world-class gifting proposition.

We’re looking for a commercially minded (Senior) Partner Growth Manager to manage and grow a portfolio of existing experience partners. Reporting to a Category Manager, you’ll use data, insight and strong relationships to improve partner performance across Buyagift and Red Letter Days.

This role is all about partner growth and performance rather than new partner acquisition. You’ll help drive revenue and margin, improve product quality and availability, strengthen campaign participation and find new ways for our partners and proposition to grow.

This is a hybrid role, with two days per week in our Central London office.

Key Responsibilities:

• Own and grow a portfolio of existing experience partners, driving revenue, margin, product quality, availability and engagement.
• Build trusted relationships with partners and act as their key commercial contact.
• Identify opportunities for product expansion, bundles, exclusives, seasonal offers and stronger customer propositions.
• Develop and deliver partner growth plans aligned with category priorities.
• Monitor sales, margin, conversion, traffic, cancellations, availability and customer feedback to understand partner performance.
• Use data to spot risks, trends and growth opportunities, sharing clear recommendations with Category Managers and internal teams.
• Support dashboards, reporting, templates and tools that help manage partner performance at scale.
• Work with partners and internal teams to deliver launches, campaigns, promotions and trading plans.
• Collaborate with Marketing, Trading, Operations, Finance and Customer teams to support smooth execution.
• Make sure partner information, pricing, promotional setup and product details are accurate and delivered on time.
• Support Category Managers with day-to-day category priorities.
• Bring partner insight, competitor activity, market trends and customer feedback into category planning.
• Identify ways to improve the partner portfolio, product mix, customer proposition and commercial performance.
• Support scalable partner communications, including toolkits, templates, webinars, email flows and best-practice guides.
• Find ways to reduce manual work and improve consistency across partner management.
• Share insights and learnings with other Account Managers and Category Managers.

About You:

• Proven experience in account management, partner management, commercial partnerships, marketplaces, e-commerce, retail or digital commerce.
• Track record of growing an existing account or partner portfolio.
• Strong commercial understanding of revenue, margin, customer value and partner performance.
• Confident relationship-building, communication, influencing and negotiation skills.
• Strong analytical skills, with experience using performance data to inform decisions.
• Highly organised approach, with the ability to balance multiple partners, priorities, campaigns and deadlines.
• Comfortable collaborating across commercial, marketing, trading, operations, finance and customer teams.
• Proactive and resilient, with the ability to work effectively in a fast-paced environment.
• Experience managing a sizeable portfolio of accounts or partners, ideally 25+ relationships, would be valuable.
• Experience within marketplaces, e-commerce, gifting, travel, hospitality, leisure, wellness, entertainment or another experience-led business would be useful.
• Experience with partner segmentation, scalable account management, automation, templates, webinars, toolkits or partner enablement would be an advantage.
• Experience negotiating commercial terms, promotional support, exclusives or product expansion would be beneficial.
• Understanding of category management, trading plans, merchandising or customer propositions would be helpful.
• Experience using CRM, BI or reporting tools such as Salesforce, Looker, Tableau, Power BI or similar would be useful.
• For the senior-level role, stronger commercial judgement, confidence influencing stakeholders and the ability to lead initiatives across a wider partner base will be important.

Interview Process:

• TA Screen: 30 minutes
• 1st Interview: Hiring Manager Interview 60min
• 2nd / Final Interview: Hiring Manager / Senior Stakeholder

What’s in it for you?

We believe in empowering our team to do their best work. Enjoy:

💸 Competitive Pay & Bonuses: Plus generous pension plans, staff discounts, and share schemes.

💆🏾‍♀️ Wellbeing First: Private healthcare (UK), dental, life insurance and mental health support

🏖️ Flexible Working & Time Off: Generous holidays, hybrid working (unless specified otherwise, 2 days a week in the office), and opportunities for international working.

📈 Career Growth: Learning allowances, coaching, and development programs.

🤝 Recognition & Giving Back: Regular awards, charity support, length of service awards, and volunteering days.

Want to see more?

Check out our Linked In pages below:

Buyagift

Red Letter Days

Moonpig Group

Our Ways of Working:

We trust our colleagues to do what’s right and offer flexibility to support a balance between work and life. At the same time, face-to-face office time is an important and expected part of working at Moonpig Group. We believe regular in-person working supports collaboration, alignment, and effective decision-making. Candidates will have regular and ongoing time working from the office as part of their role, which will be discussed during the recruitment process.

Moonpig Group’s Commitment to Equality, Diversity, and Inclusivity:

At Moonpig Group, we’re all about creating a workplace where everyone feels they truly belong. We celebrate what makes each of us unique, whether that’s our background, how we work best, or what matters most to us.

From working parents who need flexible hours to neurodiverse colleagues with specific working styles, we’re here to support our people in ways that work for them. Because when you feel valued and included, you can thrive, and so can we.

We’re proud to have a number of employee-led groups driving this forward, including our LGBTQ+, Gender Balance, Neurodiversity and EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) communities, plus our Group-wide EDI committee. These teams help make sure every voice is heard and every idea has a place.

We know that diversity fuels creativity, innovation and connection, and that’s why we’ll keep pushing for progress. Together, we’re building a culture where everyone feels safe, supported, and free to be their brilliant, authentic selves.

If you have a preferred name, please use it to apply and share your pronouns if you are comfortable to do so😊 - If you have any reasonable adjustment requests throughout the interview process please let us know on your application or speak to the Recruiter.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

People Operations Coordinator

What Relocity is Doing

Relocity is reimagining the global mobility experience. We enable enterprises to attract, retain, and engage talent globally. Powered by our AI-driven workforce mobility platform, we bring together local experts and insightful content in our native mobile app to deliver an excellent user experience for people on the move. Our core values drive us to focus on our customers, innovation, integrity, and excellence. Relocity serves hundreds of cities in more than 40 markets across the United States, Europe, and Asia.

Learn more at www.relocity.com.

What You’ll Do…

As our People Operations Coordinator, you will report to the HR Manager and provide critical operational support across the employee lifecycle. You’ll play an important role in delivering a seamless employee experience while supporting core people operations, including onboarding and offboarding, benefits, payroll coordination, HR systems and data, compliance, and employee engagement.

The ideal candidate is highly organized, detail-oriented, and tech-savvy, with the ability to manage multiple priorities independently. You should be a clear communicator with strong follow-through who exercises sound judgment and discretion when working with confidential employee information.

How You’ll Do It…

The scope of work may include but is not limited to the following:

• Coordinate onboarding and offboarding across the US, Canada, EMEA, and APAC, including document collection, background checks, right-to-work verification, and system provisioning, escalating jurisdiction-specific questions to the HR Manager.
• Coordinate with the payroll team to process employee changes, including new hires, promotions, transfers, compensation changes, and terminations.
• Maintain accurate and confidential employee personnel files and HRIS records.
• Serve as a first point of contact for employee questions related to policies, procedures, people programs, leave, and benefits, resolving routine matters and escalating more complex cases as appropriate.
• Support compliance with applicable employment laws and regulations in each operating jurisdiction.
• Support people reporting and workforce analytics by compiling data, generating reports, and responding to information requests.
• Draft and maintain HR documentation, process guides, and internal employee communications.
• Assist with cyclical people programs, including performance review cycles, engagement surveys, and compliance training.
• Assist with employee engagement and recognition initiatives that promote a positive and inclusive employee experience.

What Past Experience and Current Skills Will Enable Your Success In This Role?

• Associate’s or Bachelor’s degree in Human Resources, Business Administration, or a related field preferred
• 2–4 years of experience in People Operations, HR coordination, HR administration, or a similar role
• Experience working with HRIS and payroll systems, with demonstrated proficiency maintaining accurate employee data
• Direct experience supporting an hourly, distributed, or field-based workforce
• Strong organizational skills, attention to detail, and ability to independently manage multiple priorities
• Proven ability to handle confidential and sensitive employee information with discretion
• Excellent written and verbal communication skills
• Comfort working in a remote, technology-enabled environment
• Exposure to employment practices across two or more of the following markets is preferred: US, Canada, UK, Ireland, Germany, and Singapore
• Demonstrated ability to learn new systems quickly, including HRIS, applicant tracking, and workflow tools. Experience with Airtable is a plus.
• Candidates must be authorized to work in the U.S. without sponsorship

How We Support You and Work Life Balance…

• Competitive Compensation
• Paid Time Off
• Paid Parental Leave
• Remote Workplace
• Flexible Work Schedules
• Health, Dental, Vision, LTD Insurance
• 401(k)

Pay Range: $30.00 - $35.00 hourly

Relocity is an Equal Opportunity Employer and does not discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Relocity will only employ those who are legally authorized to work. Any offer of employment is conditioned on the successful completion of a background investigation, credit check and drug test.

#LI-AC2

#LI-Remote

Director of Marketing

We’re looking for a strategic yet hands-on marketing leader to sharpen Relocity’s story, create compelling content and sales enablement, and drive growth through clarity, creativity, and action.

What Relocity is Doing

Relocity is reimagining the global mobility experience. We enable enterprises to attract, retain, and engage talent globally through our unique blend of mobility software solutions and high-touch destination services. Our personalized digital transferee experience accommodates all mobile talent and is enabled by our AI-driven native mobile app and workforce mobility platform. Our core values drive us to focus on our customers, innovation, integrity, and excellence. Relocity serves thousands of cities across the United States, Europe, and Asia.

What You’ll Do…

As Director of Marketing, you’ll shape how Relocity communicates its value to the market. Reporting directly to the CEO, you’ll sharpen our messaging and translate complex ideas into clear, compelling content for multiple audiences.

You’ll develop the content, collateral, and sales enablement tools that bring our story to life and help move opportunities forward. This role blends strategic thinking with hands-on execution: you’ll be as comfortable defining the right message as you are rolling up your sleeves to create an impactful deck, case study, one-pager, or campaign yourself.

Your work will strengthen how we tell our story, empower Sales to act quickly on opportunities, and differentiate Relocity in the market.

How You’ll Do It…

• Shape and execute marketing priorities that support Relocity’s business and growth objectives.
• Develop differentiated messaging that clearly communicates Relocity’s value across multiple ICPs and industries.
• Enable sales success through compelling collateral, presentations, case studies, playbooks, and content that help move opportunities forward.
• Create and refine content and copy across digital, events, thought leadership, campaigns, and other customer-facing channels.
• Conduct competitor and market analysis to inform strategy, sharpen positioning, and identify new opportunities.
• Translate complex ideas into simple, memorable storytelling tailored to different audiences.
• Partner with leadership and Sales to align on priorities and quickly develop materials that support strategic opportunities.
• Measure, analyze, and iterate using performance insights and market feedback to continually strengthen marketing effectiveness.

What Will Help You Succeed

• 10+ years of progressive B2B marketing experience, with a track record of translating strategy into high-quality execution.
• Exceptional storytelling, writing, and presentation skills—able to make complex ideas resonate across audiences.
• Experience creating compelling B2B content and sales enablement materials, including presentations, case studies, one-pagers, and other customer-facing collateral.
• Experience positioning technology and tech-enabled services solutions and communicating value across multiple customer segments.
• Proven record of translating strategy into execution and measurable business results.
• Strong understanding of modern sales enablement, competitive analysis, and ROI-driven go-to-market planning.
• Expertise in HubSpot and marketing analytics/SEO platforms.
• Hands-on marketer with both creative instincts and analytical rigor.
• Experience in HR tech, SaaS, or global mobility industries is a plus.

How We Support You and Work-Life Balance

• Competitive compensation.
• Paid Time Off & Paid Parental Leave.
• Health, Dental, Vision, LTD Insurance, FSA/HSA.
• 401K.
• Remote Workplace & Flexible Schedule.
• Professional Development Opportunities.

Salary Range: $150,000–$170,000 + Bonus

Relocity is an Equal Opportunity Employer and does not discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Relocity will only employ those who are legally authorized to work. Any offer of employment is conditioned on the successful completion of a background investigation, credit check, and drug test.

About Us

The Financial Times is one of the world’s leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide.

At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you’re given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world.

In our warm, collaborative culture, you’ll connect with a diverse community of experts who support your growth, career aspirations and wellbeing.

Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you’ll discover new skills and forge a career that can take you anywhere.

Build a newsworthy career at the FT.

Our Commitment to Diversity, Equity and Inclusion

We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups.

The Role

FT Specialist is looking for a Reporter to join Sustainable Views, a leading business-to-business publication covering sustainability rules and regulations and the changing geopolitical landscape shaping environmental, social and governance policy.

This is an opportunity to join a growing editorial team covering one of the most dynamic areas in business journalism. You will produce timely news, insightful analysis and interviews that help readers understand the development of sustainability regulation, its implementation and its implications for businesses and markets.

Alongside written journalism, you will contribute to Sustainable Views’ podcast, social media and wider audio and visual output, helping the team develop engaging ways to bring its reporting to existing and new audiences.

Key Responsibilities

• Work closely with the editor and wider Sustainable Views team to produce accurate and engaging news stories, analysis and interviews.
• Report on developments in sustainability regulation, policy and implementation, explaining their significance to a specialist business audience.
• Build and maintain a strong network of contacts across relevant policy, business and market communities.
• Contribute to and appear on the Sustainable Views podcast.
• Help develop Sustainable Views’ wider media offering, including innovative social media, audio and visual content.
• Attend and report from relevant industry, policy and stakeholder events.
• Support editing when required.
• Contribute flexibly to other editorial priorities and projects as required by the editors.

Required Skills and Experience

• At least one year of reporting experience, including experience working in a fast-paced newsroom or comparable editorial environment.
• The ability to work independently while collaborating effectively with editors and colleagues.
• Some understanding of sustainable finance and market-based approaches to addressing climate change.
• Some understanding of UK and EU sustainability policymaking, including areas such as clean energy, climate change, sustainable finance and human rights.
• A strong ability to produce clear, accurate and high-quality written journalism.
• The ability to manage multiple stories or projects concurrently and work effectively to deadlines.
• Excellent communication and interpersonal skills, with the confidence to conduct interviews and develop sources.
• Flexibility around working hours when required by the news agenda.

Desirable

• A degree or equivalent experience in journalism, data journalism or a related field.
• Good numeracy skills and confidence interpreting data.
• Experience using ChatGPT or other AI tools appropriately to support data analysis.
• An interest in using data to uncover stories and provide additional insight for readers.
• An enthusiasm for audio, video and social media as ways of extending the reach and impact of journalism.

What’s in it for You?

Our benefits vary by location but we are committed to providing best-in-class perks across all our offices. These include generous annual leave, medical cover, inclusive parental leave packages, subsidised gym memberships and opportunities to give back to the community. Full details of our benefits are available here.

We’ve embraced a 50% hybrid working model (averaging two to three days onsite) that fosters trust and remote adaptability while encouraging in-person camaraderie and peer learning. Additionally, we are open to accommodating specific flexible working pattern requests for all roles where feasible.

Accessibility

We are a disability confident employer and Valuable 500 signatory.

Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email talent@ft.com and a member of our team will be happy to help.

Further Information

At the FT, we embrace innovation and the use of technology and appreciate that individuals may leverage AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application, it is essential that all information provided is authentic and accurately represents your skills, experience, and qualifications.

Candidates should be aware that the use of AI throughout the application process may be monitored to ensure a fair and transparent hiring process for all.

Please beware of fraudulent job postings and offers claiming to be from the Financial Times. All legitimate opportunities will direct you to apply through the official Financial Times careers site, and the FT will never ask for financial information, payments, or referrals to third parties during the hiring process. If you have any concerns about the legitimacy of a job posting or suspect any scam activity, please contact talent@ft.com.

Interested in the FT but don’t see the right role yet? Join our Talent Community to receive exclusive updates, featured jobs, and insights into working at the FT.

Headquarters: Remote (US)

At Current, Lead Engineers drive the technical direction and delivery of complex digital experiences across multiple client engagements. You’ll partner closely with cross-functional teams across strategy, design, production, and engineering to build scalable, high-quality digital platforms and applications.

Lead Engineers are both strategic and hands-on technical leaders. You’re comfortable architecting solutions, guiding engineering teams, collaborating directly with clients, and jumping into execution when needed. This role is ideal for someone who enjoys solving complex technical challenges while helping shape engineering standards and best practices across the agency.

What You’ll Do

• Lead the technical architecture, development, and delivery of complex digital projects across multiple client engagements
• Partner with strategy, design, production, and engineering teams to define technical approaches and delivery plans
• Serve as a technical lead and point of contact for client stakeholders
• Build scalable, maintainable, and high-performing web applications and CMS-driven platforms
• Develop proof-of-concept solutions and evaluate technical feasibility for integrations and new features
• Guide engineering standards, code quality, and architectural best practices across projects
• Conduct code reviews and mentor engineers across the team
• Assess technical health of active projects and recommend improvements or modernization opportunities
• Collaborate on project planning, estimation, technical scoping, and delivery strategy
• Contribute to internal tooling, workflows, and engineering culture initiatives
• Stay informed on emerging technologies and identify opportunities to improve processes and solutions

What You’ll Bring

• 6–8 years of software or web development experience, ideally within an agency or consulting environment
• Strong expertise in JavaScript, PHP, and modern front-end/back-end frameworks such as React, Vue, Angular, or Node.js
• Advanced experience with Drupal and WordPress CMS platforms
• Deep understanding of Drupal architecture, APIs, custom module development, and theming
• Strong knowledge of the LAMP stack, including PHP and MySQL
• Experience building scalable applications, integrations, and API-driven solutions
• Experience with cloud hosting platforms such as AWS, Acquia, Pantheon, Azure, or Google Cloud
• Strong understanding of Git workflows, CI/CD pipelines, and deployment best practices
• Ability to lead technical decision-making while remaining hands-on in execution
• Strong communication skills and ability to collaborate with technical and non-technical stakeholders

Nice to Have

• Experience with Docker, Kubernetes, or containerized development environments
• Familiarity with automated testing frameworks and DevOps practices
• Experience working within Agile delivery environments such as Scrum or Kanban
• Experience leading engineering teams or mentoring developers across projects
• Strong debugging, optimization, and performance-tuning experience
• Familiarity with Jira, Workfront, or similar project management tools

Why Current

At Current, we believe the best digital work happens when strategy, design, production, and technology operate as one team. We partner with ambitious brands to create digital experiences that are thoughtful, scalable, and built to drive real impact.

We’re a remote-first agency with teams across the US, working collaboratively across websites, platforms, campaigns, CRM ecosystems, and digital product experiences. Our environment is fast-paced, highly collaborative, and built for people who enjoy solving complex technical challenges alongside smart, supportive teammates.

You’ll have the opportunity to work across a variety of clients and technologies, contribute to meaningful digital experiences, and help shape the future of engineering within a growing agency environment.

The target range of base compensation for this role is $120,000 - $145,000 annually. Actual compensation is influenced by a wide array of factors, including but not limited to skill set, level of experience, and location.

To apply: https://weworkremotely.com/remote-jobs/current-lead-engineer-drupal-web-platforms

Sunday

Director of Engineering

Full-time · Reports to CEO/Leadership Team · Boulder, CO or Remote

About the Role

Sunday is looking for a Director of Engineering to lead and elevate a talented, close-knit engineering team through a pivotal moment. We’re building something novel in the lawn care category, not reinventing an existing category, and our engineers are energized by that focus. This role exists to protect and grow that momentum: setting technical vision, building org-level capability, and bringing in an AI focus.

This is a hands-on leadership role with real strategic ownership. You’ll need to be credible in the weeds, able to understand what’s happening in the codebase and the business, while also sitting close to company leadership, translating company vision into an engineering roadmap, and making the structural calls the team doesn’t have bandwidth to make themselves.

Above all, we need a builder. Someone who gets genuinely excited about writing code and shipping products, not solely a people manager. You’ll rally the team by being in it with them, and you’ll partner directly with Product as a true collaborator, not an order-taker: we need someone who understands how product and engineering decisions shape each other.

Vision & Strategy

• Develop a technical vision for engineering that ties directly to Sunday’s business goals, and translate it into a 6–12 month roadmap built with Product and the Leadership Team
• Build and own Sunday’s AI strategy for engineering, establish a consistent approach to AI-assisted and agentic development, and use it to help the team move faster and fail faster
• Serve as the connective layer between business/product priorities and the engineering team

AI-Native Product Direction

• Push Sunday toward becoming a genuinely AI-native product company, not a deterministic product with a chatbot bolted on, but one where core functionality is LLM-driven where it makes sense
• Bring real excitement and a point of view about this shift, and get the team energized about building toward it together
• Support early agent-based project work and help set a broader, more consistent direction for how the team builds and evaluates agentic systems
• Establish evaluation practices (evals) for AI-driven functionality; fluency with eval tooling (e.g., Braintrust, Langfuse, or similar) is a strong plus, since non-deterministic, LLM-driven logic can’t be tested the way traditional deterministic code is

Technical Maturity & Architecture

• Bring maturity to foundational infrastructure and architecture decisions
• Identify and invest in the technical decisions that save the team time now, rather than accumulating further shortcuts
• Bring a builder’s mindset to this work personally; this isn’t a hands-off architecture review function; it’s active, credible participation in solving it

Org Building & Talent

• Own hiring strategy and interview process for both ICs and future managers, partnering closely with the People team; instill and maintain a high hiring bar
• Prevent single points of failure, put institutional knowledge, documentation, and cross-training in place
• Give engineers real paths to grow, including mentorship, stretch opportunities, and regular, honest development feedback

Execution & Delivery

• Hold the team accountable to its own goals; regularly evaluate team structure and workflow to keep the org moving quickly
• Codify and disseminate engineering best practices, testing, code review, PR norms, and how those practices scale as AI-assisted development increases velocity, so speed doesn’t outpace quality
• Own engineering metrics — delivery against roadmap, quality/bug backlog, system performance and uptime, and team velocity, and use them to surface bottlenecks to leadership
• Deliver honest, frequent, and respectful feedback, and build a culture where the team gives and receives it the same way

Cross-Functional Leadership & Product Partnership

• Represent engineering as part of company leadership, communicate plans, tradeoffs, and challenges to other functional heads in terms the whole business can act on
• Act as a true product partner given how much of Sunday’s product is (and will increasingly be) LLM-driven; engineering and product decisions are directly intertwined, not sequential handoffs
• Understand how product thinks, and bring engineering’s perspective into product conversations early — this is a collaboration, not a request queue

What Success Looks Like

• The team feels led, not managed, with clear priorities, cleared blockers, and visible follow-through
• Strong opinions, held loosely: you set direction but trust engineers to own execution
• The team has real conviction that engineering is heading in the right direction
• A working AI strategy the whole team is aligned on, with visible gains in velocity and quality

What You Bring

• Proven experience leading engineering at a small-to-mid-size or growth-stage company, with a track record of taking on increasing scope
• A genuine builder, you want to be hands-on writing code and shaping product, not solely managing people and process
• Strong individual technical credibility — you can go deep enough to earn trust with senior engineers, not just manage from a distance
• Direct experience with, or strong enthusiasm for, AI-native product development — building products where core functionality is LLM-driven rather than deterministic, not just adding an AI chat feature to an existing product
• Familiarity with LLM evaluation practices and tooling (Braintrust, Langfuse, or similar), given the shift toward non-deterministic, AI-driven functionality
• Front-end depth, or demonstrated ability to grow it across a team
• Hands-on familiarity with AI-assisted and agentic development workflows, and a clear point of view on how to scale them responsibly
• A naturally curious, learning-oriented mindset, hungry to keep growing and to bring the team along with you
• Experience building org structure, hiring processes, and team practices from a lighter-weight or informal state
• A true product-collaboration mindset: understands how product and engineering decisions shape each other, and doesn’t need — or want — a roadmap simply handed to them
• A business-minded, collaborative style, comfortable building relationships across the whole company, not just within engineering
• Humility and directness, able to talk openly about mistakes and how they were resolved, and to give feedback as a gift
• A communicator who can move fluidly between technical depth and company-wide clarity

A Note on Team Culture

Sunday’s engineering team values being in the weeds together, moving quickly, and staying focused on one clear, differentiated product direction. We’re looking for a leader who amplifies that — someone the team describes the way they describe their best examples of leadership: present, communicative, and unafraid to tackle the hard stuff directly.

As a company rooted in nature, we deeply understand the benefits of diversity. We work to build a culture that attracts a diverse mix of talented people to help us bring lawn care out of the dark ages. We are committed to building a diverse, vibrant team that brings determination and passion to our work everyday.

Company Description

About us:

Passion for food. Hunger for tech. We make METRO digital.

Today technology is driving the world. And at METRO.digital we are driving the technology for one of the leading international wholesalers specializing in food - METRO. From e-commerce to checkout, to delivery software, we work on a wide range of products to make each day a success for our customers and colleagues. With passion and ownership, we build the future of wholesale.

You are driving to create smart solutions for customers around the globe? You want to grow in a flexible environment? Let the right career opportunity find you and join us!

How you will make an impact?

We are looking for an AI Consultant to serve as a strategic bridge between business and technology, driving the adoption and successful integration of AI and automation solutions across our organization. In this role, you will act as the key translator between AI & Automation strategy and business needs, ensuring that solutions are aligned with METRO’s overall vision. You will engage with stakeholders to identify, assess, and prioritize high-impact AI and automation use cases using data-driven ROI metrics and consult them to unlock the potential of AI and automation.

Develop clear requirements, user stories, and value cases that adhere to AI Platform standards and strategic priorities. Collaborate with cross-functional teams—including Research, Tech, and Business—to design user-centric, data-driven solutions and guide their implementation.

This position offers a dynamic opportunity to shape the future of wholesale by leveraging your expertise to deliver measurable business value through intelligent automation.

Job Description

Your Responsibilities:

• Being the translator of AI & Automation Strategy to business and back to the AIA Platform and consult the organization to unlock the potential of AI & Automation;
• Engage with business stakeholders to identify and prioritize potential AI and Automation use cases based on ROI metrics;
• Facilitate workshops, interviews, and data-driven assessments across METRO organization, to define value propositions and feasibility for the use cases;
• Translate business needs into actionable requirements, user stories, and value cases aligned with platform standards;
• Ensure alignment of identified opportunities with strategic AI themes and portfolio priorities in line with AI Strategy;
• Partner the Squad Lead on roadmap planning, backlog prioritization, and sprint readiness; support agile delivery and stakeholder management;
• Partner with AIA Platform leadership team, to ensure consistency from ideation to benefit tracking.
• Support KPI definition, value measurement, and quarterly reporting (QBRs);
• Act as a local AI ambassador within the squad’s domain, promoting adoption and responsible use of AI solutions;
• Support rollout, training, and communication of new AI and automation products.

Qualifications

Required key competencies and qualifications:

• Subject Matter Expertise: Understands well its area of responsibility (AI & Automation), all related systems, processes and products;
• Discovery: Conducts qualitative and quantitative research with the support of the Research team. Applies the right methodologies to find out relevant information about the user and their problems and needs;
• Data Driven Decision making: Number driven business opportunities identification, be able to set up value measurement concepts and interpret results from econometrically point of view;
• Consultancy: Understands the demands of the internal client, selects and explains the right solution. With the proactive behavior, being always a helping hand to solve with cutting-edge technology and bring new ideas to the stakeholder: One more thing mindset;
• Business Requirements Analysis: Analyses the business requirements and transforms them into AI & Automation opportunities;
• Communication: Conveys or shares ideas, feelings and information effectively using the most appropriate methods, tools and channels for the respective audience. Good verbal, written and inter-personal communication skills. Very good fluency in English (written and verbal);
• Process Architecture: Understands the big picture of AI & Automation product portfolio, how it first in METRO´s solution landscape and knows how it supports METRO’s strategy, objectives and their measurement.

Additional Information

What we offer at METRO.digital?

• Hybrid and agile work: thrive in a flexible, multicultural environment.

At METRO.digital, we promote work-life balance through a hybrid working model. You’ll be part of self-organizing, multicultural teams that collaborate in an agile setup.

• People development: when you grow so do we!

We want you to become the best version of yourself with individual and company-wide programs and trainings for people development. Focused among other on development, leadership, appreciation … it´s time to upskill your career.

• Support with individual solutions: we are people-caring!

We offer support whenever you need it - at every stage of your professional journey.

Want to know more about all our benefits? Discover more here.

Let´s connect soon. Apply for the role now!

Position grade within our career framework: AI Consultant (Md7).

Company Description

About us:

Passion for food. Hunger for tech. We make METRO digital.

Today technology is driving the world. And at METRO.digital we are driving the technology for one of the leading international wholesalers specializing in food - METRO. From e-commerce to checkout, to delivery software, we work on a wide range of products to make each day a success for our customers and colleagues. With passion and ownership, we build the future of wholesale.

You are driving to create smart solutions for customers around the globe? You want to grow in a flexible environment? Let the right career opportunity find you and join us!

How you will make an impact?

We are looking for an AI Consultant to serve as a strategic bridge between business and technology, driving the adoption and successful integration of AI and automation solutions across our organization. In this role, you will act as the key translator between AI & Automation strategy and business needs, ensuring that solutions are aligned with METRO’s overall vision. You will engage with stakeholders to identify, assess, and prioritize high-impact AI and automation use cases using data-driven ROI metrics and consult them to unlock the potential of AI and automation.

Develop clear requirements, user stories, and value cases that adhere to AI Platform standards and strategic priorities. Collaborate with cross-functional teams—including Research, Tech, and Business—to design user-centric, data-driven solutions and guide their implementation.

This position offers a dynamic opportunity to shape the future of wholesale by leveraging your expertise to deliver measurable business value through intelligent automation.

Job Description

Your Responsibilities:

• Being the translator of AI & Automation Strategy to business and back to the AIA Platform and consult the organization to unlock the potential of AI & Automation;
• Engage with business stakeholders to identify and prioritize potential AI and Automation use cases based on ROI metrics;
• Facilitate workshops, interviews, and data-driven assessments across METRO organization, to define value propositions and feasibility for the use cases;
• Translate business needs into actionable requirements, user stories, and value cases aligned with platform standards;
• Ensure alignment of identified opportunities with strategic AI themes and portfolio priorities in line with AI Strategy;
• Partner the Squad Lead on roadmap planning, backlog prioritization, and sprint readiness; support agile delivery and stakeholder management;
• Partner with AIA Platform leadership team, to ensure consistency from ideation to benefit tracking.
• Support KPI definition, value measurement, and quarterly reporting (QBRs);
• Act as a local AI ambassador within the squad’s domain, promoting adoption and responsible use of AI solutions;
• Support rollout, training, and communication of new AI and automation products.

Qualifications

Required key competencies and qualifications:

• Subject Matter Expertise: Understands well its area of responsibility (AI & Automation), all related systems, processes and products;
• Discovery: Conducts qualitative and quantitative research with the support of the Research team. Applies the right methodologies to find out relevant information about the user and their problems and needs;
• Data Driven Decision making: Number driven business opportunities identification, be able to set up value measurement concepts and interpret results from econometrically point of view;
• Consultancy: Understands the demands of the internal client, selects and explains the right solution. With the proactive behavior, being always a helping hand to solve with cutting-edge technology and bring new ideas to the stakeholder: One more thing mindset;
• Business Requirements Analysis: Analyses the business requirements and transforms them into AI & Automation opportunities;
• Communication: Conveys or shares ideas, feelings and information effectively using the most appropriate methods, tools and channels for the respective audience. Good verbal, written and inter-personal communication skills. Very good fluency in English (written and verbal);
• Process Architecture: Understands the big picture of AI & Automation product portfolio, how it first in METRO´s solution landscape and knows how it supports METRO’s strategy, objectives and their measurement.

Additional Information

What we offer at METRO.digital?

• Hybrid and agile work: thrive in a flexible, multicultural environment.

At METRO.digital, we promote work-life balance through a hybrid working model. You’ll be part of self-organizing, multicultural teams that collaborate in an agile setup.

• People development: when you grow so do we!

We want you to become the best version of yourself with individual and company-wide programs and trainings for people development. Focused among other on development, leadership, appreciation … it´s time to upskill your career.

• Support with individual solutions: we are people-caring!

We offer support whenever you need it - at every stage of your professional journey.

Want to know more about all our benefits? Discover more here.

Let´s connect soon. Apply for the role now!

Position grade within our career framework: AI Consultant (Md7).

Sunday

Director of Engineering

Full-time · Reports to CEO/Leadership Team · Boulder, CO or Remote

About the Role

Sunday is looking for a Director of Engineering to lead and elevate a talented, close-knit engineering team through a pivotal moment. We’re building something novel in the lawn care category, not reinventing an existing category, and our engineers are energized by that focus. This role exists to protect and grow that momentum: setting technical vision, building org-level capability, and bringing in an AI focus.

This is a hands-on leadership role with real strategic ownership. You’ll need to be credible in the weeds, able to understand what’s happening in the codebase and the business, while also sitting close to company leadership, translating company vision into an engineering roadmap, and making the structural calls the team doesn’t have bandwidth to make themselves.

Above all, we need a builder. Someone who gets genuinely excited about writing code and shipping products, not solely a people manager. You’ll rally the team by being in it with them, and you’ll partner directly with Product as a true collaborator, not an order-taker: we need someone who understands how product and engineering decisions shape each other.

Vision & Strategy

• Develop a technical vision for engineering that ties directly to Sunday’s business goals, and translate it into a 6–12 month roadmap built with Product and the Leadership Team
• Build and own Sunday’s AI strategy for engineering, establish a consistent approach to AI-assisted and agentic development, and use it to help the team move faster and fail faster
• Serve as the connective layer between business/product priorities and the engineering team

AI-Native Product Direction

• Push Sunday toward becoming a genuinely AI-native product company, not a deterministic product with a chatbot bolted on, but one where core functionality is LLM-driven where it makes sense
• Bring real excitement and a point of view about this shift, and get the team energized about building toward it together
• Support early agent-based project work and help set a broader, more consistent direction for how the team builds and evaluates agentic systems
• Establish evaluation practices (evals) for AI-driven functionality; fluency with eval tooling (e.g., Braintrust, Langfuse, or similar) is a strong plus, since non-deterministic, LLM-driven logic can’t be tested the way traditional deterministic code is

Technical Maturity & Architecture

• Bring maturity to foundational infrastructure and architecture decisions
• Identify and invest in the technical decisions that save the team time now, rather than accumulating further shortcuts
• Bring a builder’s mindset to this work personally; this isn’t a hands-off architecture review function; it’s active, credible participation in solving it

Org Building & Talent

• Own hiring strategy and interview process for both ICs and future managers, partnering closely with the People team; instill and maintain a high hiring bar
• Prevent single points of failure, put institutional knowledge, documentation, and cross-training in place
• Give engineers real paths to grow, including mentorship, stretch opportunities, and regular, honest development feedback

Execution & Delivery

• Hold the team accountable to its own goals; regularly evaluate team structure and workflow to keep the org moving quickly
• Codify and disseminate engineering best practices, testing, code review, PR norms, and how those practices scale as AI-assisted development increases velocity, so speed doesn’t outpace quality
• Own engineering metrics — delivery against roadmap, quality/bug backlog, system performance and uptime, and team velocity, and use them to surface bottlenecks to leadership
• Deliver honest, frequent, and respectful feedback, and build a culture where the team gives and receives it the same way

Cross-Functional Leadership & Product Partnership

• Represent engineering as part of company leadership, communicate plans, tradeoffs, and challenges to other functional heads in terms the whole business can act on
• Act as a true product partner given how much of Sunday’s product is (and will increasingly be) LLM-driven; engineering and product decisions are directly intertwined, not sequential handoffs
• Understand how product thinks, and bring engineering’s perspective into product conversations early — this is a collaboration, not a request queue

What Success Looks Like

• The team feels led, not managed, with clear priorities, cleared blockers, and visible follow-through
• Strong opinions, held loosely: you set direction but trust engineers to own execution
• The team has real conviction that engineering is heading in the right direction
• A working AI strategy the whole team is aligned on, with visible gains in velocity and quality

What You Bring

• Proven experience leading engineering at a small-to-mid-size or growth-stage company, with a track record of taking on increasing scope
• A genuine builder, you want to be hands-on writing code and shaping product, not solely managing people and process
• Strong individual technical credibility — you can go deep enough to earn trust with senior engineers, not just manage from a distance
• Direct experience with, or strong enthusiasm for, AI-native product development — building products where core functionality is LLM-driven rather than deterministic, not just adding an AI chat feature to an existing product
• Familiarity with LLM evaluation practices and tooling (Braintrust, Langfuse, or similar), given the shift toward non-deterministic, AI-driven functionality
• Front-end depth, or demonstrated ability to grow it across a team
• Hands-on familiarity with AI-assisted and agentic development workflows, and a clear point of view on how to scale them responsibly
• A naturally curious, learning-oriented mindset, hungry to keep growing and to bring the team along with you
• Experience building org structure, hiring processes, and team practices from a lighter-weight or informal state
• A true product-collaboration mindset: understands how product and engineering decisions shape each other, and doesn’t need — or want — a roadmap simply handed to them
• A business-minded, collaborative style, comfortable building relationships across the whole company, not just within engineering
• Humility and directness, able to talk openly about mistakes and how they were resolved, and to give feedback as a gift
• A communicator who can move fluidly between technical depth and company-wide clarity

A Note on Team Culture

Sunday’s engineering team values being in the weeds together, moving quickly, and staying focused on one clear, differentiated product direction. We’re looking for a leader who amplifies that — someone the team describes the way they describe their best examples of leadership: present, communicative, and unafraid to tackle the hard stuff directly.

As a company rooted in nature, we deeply understand the benefits of diversity. We work to build a culture that attracts a diverse mix of talented people to help us bring lawn care out of the dark ages. We are committed to building a diverse, vibrant team that brings determination and passion to our work everyday.

Headquarters: Remote, United States

At Squarespace, Customer Operations empowers users to give voice to their ideas and make it easy for them when they need help. Our team runs 24/7 with approximately 450 people between New York, Dublin, and a remote workforce. Customer Support Associates are on the front line working with our customers every single day to ensure that issues with their account are resolved in a timely manner. You will leverage your system knowledge and commitment to delivering an exceptional customer experience to not only solve problems for our users, but be a positive advocate of our brand. This remote role reports to a Customer Support Team Lead.

Your first two weeks at Squarespace will include mandatory virtual training from September 28th - October 9th. To be eligible for this role you will need to live in one of the following states: Delaware, Florida, Georgia, Kansas, Michigan, Missouri, Ohio, Oregon, Tennessee, or Utah. 

Applicants must have a dedicated home office setup with a reliable and stable Wi-Fi connection. Please note that we do not support digital nomad lifestyles or international work arrangements.

You'll Get To…

• Respond to customer live chats and emails in a timely manner - live chat is our primary channel, with queue-based work making up around 90% of the role
• Troubleshoot and guide customers through questions and issues with their Account, Billing, Domain, or other transactional inquiries
• Independently meet targets across Quality, Productivity and Customer Satisfaction, in email and live chat
• Stay up to date on new product features and improvements
• Identify isolated customer experiences and escalate important issues

Who We're Looking For

• Open availability to work a 40 hour work week that spans weekends and holidays as our customers need us
• 1+ years customer-facing experience required in a similar role (retail, hospitality, online support)
• Expertise with written communication and the ability to spot spelling and grammar errors
• Proficiency with decoding conversations, identifying the cause, and aligning on end goals
• Capability of prioritizing competing requests
• Familiarity with the Squarespace platform
• Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer focused

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums including medical, dental, and vision
• Supplemental Life and Disability Insurance plans
• Health Savings Account with Squarespace funding
• Fertility and adoption benefits
• Headspace mindfulness app subscription
• Global Employee Assistance Program
• Retirement benefits with employer match
• Flexible paid time off
• 12 weeks paid parental leave and family care leave
• $100 per month remote Stipend
• Education reimbursement
• Employee donation match to community organizations
• 7 Global Employee Resource Groups (ERGs)

Cash Compensation Range:  $18.50 USD per hour

The rate for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors. Some roles may be eligible for overtime pay.

About Squarespace

Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,700 is headquartered in New York City, with offices in Dublin, Ireland, and Aveiro, Portugal. For more information about our company, visit https://www.squarespace.com/about/careers.

Our Commitment

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

#LI-Remote

Thank you in advance for providing the following details about your work history from your resume! This helps us ensure that your candidate information is accurate and consistent during the hiring process.

 

Squarespace will never solicit your personal banking information or ask you to transfer money in connection with a job offer or interview. We also will not reach out to you via phone or SMS without your permission or knowledge.

 

If you plan to use AI in any capacity during your candidate journey, please review our Candidate AI Policy.

To apply: https://weworkremotely.com/remote-jobs/squarespace-customer-support-associate-remote

Headquarters: Remote - United States

WHO WE ARE 

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.

THE ROLE 

We're building Zeta Developer Platform, our next-generation Marketing Operating System, and we need a Senior Product Designer who will be instrumental to its success. This role is a pillar position that bridges design and engineering to create the core foundation of the Agentic Application Framework that will fuel our Zeta Developer Platform experience. You'll partner with our design system team, inform Model Context Protocol (MCP) improvements, and build the foundation—then scale—our Agentic and Vertical Apps infrastructure. You'll join at a pivotal moment where we're raising the bar on quality, speed, and innovation. We're looking for someone who can challenge us in the best way: bringing strong skills in AI, visual design, UX, motion, and coding to push our thinking forward and help us achieve what hasn't been done before. 

This is a foundational role for a product that will define our company's future. You won't just be designing features—you'll be architecting how AI-powered apps are built across the entire platform.

• You're building the foundation, not a feature: Designing the Agentic Apps Framework that powers Zeta Developer Platform end to end


• AI is core to the product, not an experiment: You'll ship real, production-grade agentic experiences customers rely on every day


• Design has real leverage here: Your systems, patterns, and processes will enable teams across the company to move faster without sacrificing quality


• True ownership: Help set standards, define best practices, and shape what "great" looks like as the platform scales


• Compounding impact: The work you do will influence how apps are built, how teams collaborate, and how Zeta Developer Platform evolves

THE TEAM 

We're evolving how we work to reach the next level:

• Vision over hand-holding leads to more creativity and innovation


• Empowerment and delegation leads to more accountability and ownership


• Strategy and clarity means less management, more impact


• Challenge and growth creates better outcomes through healthy debate

We value people who bring ideas on what we should stop doing, start doing, or change to elevate our team.

RESPONSIBILITIES

• Build the Foundation of Agentic & Vertical Apps Own and evolve our Agentic & Vertical Apps experiences in Figma, manage and improve the App Creation Process, and provide quality oversight to guide others who are new to the process. You'll create the systematic foundation that enables consistency, scalability, and exceptional quality across our entire product ecosystem.


• Partner Closely with Product & Engineering to Shape Apps Work as a core triad partner with Product Management and Engineering to define strategy, scope, and execution—translating complex requirements and technical constraints into clear, intuitive agentic experiences. Iterate and improve on Agentic App concepts to deliver on unique customer use cases. 


• Advance AI-Driven Design Patterns & Model Context Experiences: Inform and evolve Model Context Protocol (MCP) patterns, AI interaction models, and agent behaviors—helping define how users understand, trust, and collaborate with intelligent systems inside a marketing operating system. 


• Raise the Bar on Craft, Motion, and Interaction Quality: Lead by example through strong visual design, interaction design, motion, and prototyping—setting a new quality bar for speed, clarity, and polish across AI-powered workflows and tools. 


• Influence, Mentor, and Scale Design Impact: Act as a force multiplier for the design team by mentoring designers, reviewing work, and challenging assumptions—while creating the systems, interfaces, and processes that enable the company to scale high-quality Agentic Apps with speed, consistency, and confidence.

REQUIREMENTS

• 7–10+ years of product design experience, with meaningful time spent on complex platforms, systems, or tools (B2B, SaaS, or AI-driven products strongly preferred)


• Demonstrated experience leading foundational or platform-level design work that scales across teams, products, or workflows


• Hands-on experience designing and shipping AI-powered features, workflows, or systems


• Proven track record of partnering closely with Product and Engineering in fast-paced environments


• Experience mentoring designers, influencing standards, and shaping how design work scales—without needing formal management responsibility

Core Skills

• AI & Agentic Design Fluency: Strong understanding of AI-powered workflows, agentic systems, and emerging interaction patterns, with hands-on experience using AI tools to inform, accelerate, and enhance product design. Comfortable designing experiences shaped by models, context, and automation—not just static interfaces.


• Systems & Platform Design Expertise: Proven ability to design scalable systems, frameworks, and interfaces that support consistency, flexibility, and speed across complex product ecosystems. Deep experience working in Figma with structured libraries, reusable patterns, and scalable design foundations.


• End-to-End Product Design Craft: Excellence across UX, visual design, interaction design, and motion, with the ability to design sophisticated workflows that feel intuitive, human, and high-quality—especially in technically complex environments.


• Strong Product Thinking: Can clearly articulate problem → user job → system behavior → outcome. Comfortable designing flows where intent matters more than screens. Knows when not to add UI.


• Motion & Micro-Interaction Design: Strong understanding of animation as UX, not decoration. Uses motion to explain system state changes, communicate AI progress and confidence, and reduce perceived latency. Designs micro-interactions for loading → ready, generating → refining, and success/failure/partial results. Motion should make the system feel alive, responsive, and understandable—especially when AI is working in the background.


• Technical Collaboration & Prototyping: Strong comfort partnering with engineers, understanding technical constraints, and using prototyping (low- and high-fidelity, coded or no-code) to explore, validate, and communicate complex ideas.


• Design Leadership Without Authority: Ability to influence outcomes through clarity, critique, documentation, and example-setting—raising the bar for quality and consistency across teams without relying on formal management.

Mindset & Approach

• High Autonomy: Does not need step-by-step direction. Can take a fuzzy problem and drive it to clarity. Comfortable owning an area end-to-end.


• Strong Judgment: Knows what's important vs. what's nice. Can say "this doesn't need design" or "this isn't worth solving yet." Optimizes for impact, not aesthetics.


• Clear Communicator: Explains thinking simply to PMs, Engineering, and Leadership. Writes clear rationale, not just design artifacts. Can disagree without being defensive.


• Comfort with Ambiguity: Does not freeze when requirements are incomplete. Enjoys shaping the problem space, not just executing tickets. Can operate before things are fully defined.


• Ownership & Accountability: Treats the product like theirs. Follows through. Cares about outcomes, not just delivery.


• AI-Forward & Curious: Actively experiments with AI tools, workflows, and emerging technologies, and brings that learning back to the team.


• Quality Advocate with Pragmatic Judgment: Cares deeply about craft and polish while understanding that perfect is the enemy of good. Knows when to push for excellence and when to ship, learn, and iterate.

Design & Systems Tools

• Figma (expert level): Deep experience with scalable component architecture, variants, auto-layout, design tokens, and shared libraries


• Rive, FigJam, Figma Slides

AI-Native Design Tools

• Hands-on, regular use of AI tools such as ChatGPT, Claude, or similar LLMs as part of your design workflow—for ideation, exploration, synthesis, critique, and system thinking

AI-Assisted Build & Prototyping

• Comfort using tools like Cursor, Bolt, Lovable, Claude Code, or similar to prototype and experiment on AI-enabled experiences


• Familiarity with Storybook, React/Next.js

Motion & Interaction

• Experience with Rive, Motion.dev, Framer Motion, GSAP, or D3 to design micro-animations and stateful interactions that communicate system behavior and progress

Prototyping

• Strong comfort with Figma Prototypes, Framer, ProtoPie, or similar to explore behavior, timing, and interaction

Technical Fluency

• Working knowledge of HTML, CSS, and modern frontend concepts, with the ability to read code, collaborate deeply with engineers, and understand implementation tradeoffs

Collaboration

• Comfort with modern product development workflows: GitHub, Jira, Linear, Notion, Slack, Confluence


• Model Context Protocol (MCP)


• Familiarity with MCP concepts, including how context, memory, tools, and agents influence system behavior and user experience

BENEFITS & PERKS

• Unlimited PTO


• Excellent medical, dental, and vision coverage


• Employee Equity


• Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!

SALARY RANGE

The salary range for this role is $160,000 - $180,000 depending on location and experience. 

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.  

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here:  https://zetaglobal.com/blog/a-look-into-zetas-ergs/ 

ZETA IN THE NEWS!

https://zetaglobal.com/press/?cat=press-releases 

 

 

#LI-ND1

#LI-remote

To apply: https://weworkremotely.com/remote-jobs/zeta-global-senior-product-designer-agentic-ai-applications

Headquarters: Remote - United States

WHO WE ARE 

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.

THE ROLE

We're building Zeta Developer Platform, our next-generation Marketing Operating System, and we need a Senior Product Designer who will be instrumental to its success. This role is a pillar position that bridges design and engineering to create the core foundation of the Agentic Apps Framework that will fuel our Zeta Developer Platform experience. You'll partner with our design system team, inform Model Context Protocol (MCP) improvements, and build the foundation—then scale—our Agentic and Vertical Apps infrastructure. You'll join at a pivotal moment where we're raising the bar on quality, speed, and innovation. We're looking for someone who can challenge us in the best way: bringing strong skills in AI, visual design, UX, motion, and coding to push our thinking forward and help us achieve what hasn't been done before.

This is a foundational role for a product that will define our company's future. You won't just be designing features—you'll be designing the core AI experience.

• AI is central to how users interact with the product, not an add-on


• Your work defines how users trust, understand, and rely on the Zeta Developer Platform every day


• You’re shaping a platform launching at Zeta Live 2026, with impact that compounds over time

THE TEAM 

We're evolving how we work to reach the next level:

• Vision over hand-holding leads to more creativity and innovation


• Empowerment and delegation leads to more accountability and ownership


• Strategy and clarity means less management, more impact


• Challenge and growth creates better outcomes through healthy debate

We value people who bring ideas on what we should stop doing, start doing, or change to elevate our team.

RESPONSIBILITIES

• Design the Zeta Developer Platform Experience: Own and evolve the end-to-end Zeta Developer Platform experience, including conversational interfaces, contextual guidance, and AI-driven workflows that support daily user tasks across the platform.


• Design Systems Partnership: You’ll work closely with our Design Systems team to create, maintain, and evolve scalable UX and UI patterns for Zeta Developer Platform—ensuring consistency, quality, and flexibility as the platform grows and more teams build on it.


• Partner Closely with Product & Engineering: Work as a core triad partner with Product Management and Engineering to define strategy, behavior, and execution—translating complex requirements and technical constraints into intuitive, human-centered AI experiences. Confidently present work, rationale, and tradeoffs to partners and leadership to drive alignment and decisions.


• Advance AI Interaction & Explainability Patterns: Define how Zeta Developer Platform communicates intent, progress, confidence, and limitations—helping users understand, trust, and collaborate with intelligent systems.


• Raise the Bar on Craft, Motion, and Interaction Quality: Lead by example through strong visual design, interaction design, motion, and prototyping—using motion and micro-interactions to communicate system state, reduce cognitive load, and make AI feel responsive and alive.


• Scale the Zeta Developer Platform Experience: Identify opportunities to standardize UX patterns, documentation, and behaviors across Zeta Developer Platform—creating consistency while allowing flexibility where needed.

REQUIREMENTS

• 8+ years of product design experience on complex platforms or systems


• Experience designing and shipping AI-powered or data-informed products


• Proven track record of close collaboration with Product and Engineering


• Experience influencing standards, patterns, or systems beyond a single feature


• Ability to balance craft, speed, and business impact


• Figma (expert level) — scalable component architecture, design systems, and documentation


• AI design tools such as ChatGPT, Claude, or similar, used as part of daily design workflows


• Prototyping tools (Figma Prototypes, Framer, ProtoPie, or similar) for exploring behavior and interaction


• Motion tools such as Rive or After Effects or similar for stateful interactions and micro-animations


• Working knowledge of HTML, CSS, and modern frontend concepts


• Comfort working within modern product development tools and workflow

Core Skills

• AI & Conversational Design Fluency: Experience designing AI-powered, conversational, or assistive experiences, with a focus on clarity, trust, and responsible presentation of AI output.


• Systems & Platform Design Expertise: Proven ability to design scalable UX frameworks, patterns, and interaction models that support complex platforms and evolving capabilities.


• End-to-End Product Design Craft: Excellence across UX, visual design, interaction design, and motion, with the ability to make complex systems feel approachable and usable.


• Technical Collaboration & Prototyping: Comfort partnering closely with engineers, understanding technical constraints, and using prototyping to explore and validate interaction and behavior.


• Design Leadership Without Authority: Ability to influence outcomes through clear thinking, strong critique, documentation, and example-setting across teams.


• Cross-Functional Influence & Communication: Demonstrated ability to clearly articulate design thinking, rationale, and tradeoffs; confidently present work; and influence decisions across design, product, engineering, data, and leadership—especially in complex, ambiguous, or technically dense problem spaces.

Mindset & Approach

• Ownership-driven leader who takes responsibility for outcomes, not just outputs


• Customer- and experience-obsessed, especially in AI-driven workflows


• Quality advocate with pragmatic judgment, balancing craft with speed


• Collaborative, Resilient Partner who approaches challenges with professionalism and empathy, engages in healthy debate, and maintains clear, respectful collaboration and communication.

Motion Tools

• Framer Motion


• Motion.dev


• D3


• GSAP

Design Tools

• Rive


• Figma


• FigJam


• Figma Slides

Vibe Coding Tools

• Cursor


• Claude Code


• Storybook


• React/Next.js

Comms/PM Tools

• Slack


• Confluence


• Jira

BENEFITS & PERKS

• Unlimited PTO


• Excellent medical, dental, and vision coverage


• Employee Equity


• Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!

SALARY RANGE

The salary range for this role is $160,000 - $180,000 depending on location and experience. 

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.  

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here:  https://zetaglobal.com/blog/a-look-into-zetas-ergs/ 

ZETA IN THE NEWS!

https://zetaglobal.com/press/?cat=press-releases 

 

 

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#LI-remote

To apply: https://weworkremotely.com/remote-jobs/zeta-global-senior-product-designer-ai

Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X.

We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

The Opportunity:

At Grafana Labs, we’re redefining what post-sales technical partnership looks like—and it starts with the Observability Architect. This is a role for deeply technical experts who are ready to step into strategic leadership with our most important customers. If you thrive at the intersection of systems thinking, architecture design, and customer impact—this is your stage.

As an Observability Architect, you will be the technical owner of long-term customer success. You’ll architect and guide the implementation of complex observability solutions across a wide range of modern infrastructure and application environments. You’ll build strategic relationships with engineers, SREs, and architects—ensuring Grafana’s technology is not just deployed, but deeply embedded into mission-critical systems.

Working hand-in-hand with our Engagement Managers, you’ll lead technical discovery, design, onboarding, and enablement—all with a focus on delivering tangible outcomes. You’ll spot patterns, solve hard problems, and guide customers through their observability maturity curve with authority and clarity.

You’ll also represent the technical voice of our customers internally—shaping product feedback and roadmap priorities by working closely with Engineering and Product Management.

This is a hands-on, high-impact role for those who want to go deep, stay technical, and directly influence customer success at scale. Join us and become part of the most respected observability team in the industry.

What You’ll Be Doing:

• Serve as the primary technical point of contact for a portfolio of Grafana customers.
• Design the observability maturity journey of customers and assist them on that path.
• Provide expert-level troubleshooting and guidance to drive adoption.
• Conduct regular technical reviews and health checks to ensure client success. Assist in RCA to understand issues that affect customer satisfaction, retention, and overall product experience.
• Advise clients on best practices and strategies for leveraging our technology to achieve their business goals
• Collaborate with clients to develop and execute technical roadmaps.
• Identify opportunities for clients to optimize their cost, expand their use of our solutions and drive adoption of new products and features.
• Develop and maintain strong, long-term relationships with key stakeholders.
• With the support of our Engagement Managers and Onboarding Solutions Architects, own customer lifecycle.
• Drive the adoption and effective use of our product suite within your customer portfolio to maximize their value from our platform and ensure a strong return on investment.
• Act as the voice of the customer within the company, advocating for their needs, priorities and feature requests.
• Conduct training sessions and workshops to educate clients on our technology.
• Develop and deliver technical documentation, guides, and tutorials.
• Work alongside account teams to participate in and/or conduct regular reviews with customers to identify areas for improvement, calculate ROI, assess their satisfaction, and discuss upcoming needs and projects.
• Prepare and present reports on client metrics, achievements, and areas of focus.

What Makes You a Great Fit:

• Located in Melbourne or Sydney
• Bachelor’s degree in Computer Science, Information Technology, Math or a related field (or equivalent experience).
• Experience deploying and operating Kubernetes.
• 5+ years of experience in a technical support, technical account management, consulting, SE or Professional Services role within the technology industry.
• Strong understanding of observability solutions. Grafana, Prometheus, and Loki a plus.
• Proven ability to manage multiple clients and projects simultaneously.
• Excellent problem-solving and analytical skills.
• Outstanding communication and interpersonal skills.
• Experience with relevant tools and technologies, e.g., CRM software, ticketing systems, specific programming languages.
• Ability to travel as needed to meet with clients (up to 25%).
• Identify and provide timely workarounds and solutions to meet a customer’s business needs.
• You have some observability expertise, preferably architect level
• First class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers.  Ability to articulate our value proposition and the technical advantages of our products
• You will love solving technical challenges and thrive on bringing creative solutions to our customers

Bonus Points For:

• 5+ years of technical sales, TAM or other post sales technical experience, ideally with open source technologies, or in the observability space.
• Great at connecting product usage to value (ROI).
• Great at managing customer lifecycle.
• You will be creative in solving customer adoption challenges.
• You can proactively assist customers with technical issues that may arise and assist in the troubleshooting and root cause analysis.
• You should have a technical mindset and a desire to grow technically. Great candidates may be a recent grad of a coding bootcamp or have previous post-sales or engineering experience–we are excited to see what unique experiences and skill sets you bring to the table.

The OTE compensation range for this role is $207,000 - $256,000.  Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs’ success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.

*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

Why You’ll Thrive at Grafana Labs:

• 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
• Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
• Transparent Communication – Expect open decision-making and regular company-wide updates.
• Innovation-Driven – Autonomy and support to ship great work and try new things.
• Open Source Roots – Built on community-driven values that shape how we work.
• Empowered Teams – High trust, low ego culture that values outcomes over optics.
• Career Growth Pathways – Defined opportunities to grow and develop your career.
• Approachable Leadership – Transparent execs who are involved, visible, and human.
• Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
• In-Person onboarding- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
• Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.

Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.

Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.

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For information about how your personal data is used once you’ve applied to a job, check out our privacy policy.

About the role:

• Within the Global Channel Strategy and Operations Organization, you will drive operational excellence by serving as a critical bridge between business partners, internal stakeholders, and leadership. In this role, you will ensure seamless partner onboarding, deliver rapid case resolution, and analyze program workflows to optimize partner satisfaction. This high-impact role requires strong strategic thinking, resilient execution, and the ability to turn complex operational challenges into streamlined, scalable processes.

What you’ll do?

• Strategic Workflow & Process Optimization: Responsible for case resolution for Partner Programs, uncover operational bottlenecks, and design proactive strategies to eliminate root-cause issues and reduce support volume working cross-functionally across Legal, Sales, Finance, and Product to secure rapid resolution.
• Content & Asset Operations Management: Oversee the lifecycle, governance, and distribution of internal enablement materials and partner-facing assets—ensuring documentation, program collateral, and operational resources are consistently updated, organized, and easily accessible where required.
• AI-Driven Data Analytics & Insights: Harness enterprise AI tools and analytical platforms to track key performance indicators (KPIs), perform root-cause analyses on case trends, and present actionable, data-backed recommendations directly to the Director, Partner Programs.
• Partner Lifecycle & Governance: Direct end-to-end New Partner Onboarding workflows, ensuring seamless implementation of regional approval matrices, legal contracts, and global governance protocols.
• Certification & Program Reporting: Establish and maintain real-time reporting architectures for Sales and Technical Certifications across the global ecosystem to measure partner capability and readiness.
• Financial & Operations Execution: Oversee Purchase Order (PO) creation, financial approvals, and fund distribution for Contra, Business Development Funds (BDF), and Market Development Funds (MDF) utilizing Coupa.

Experience you’ll need:

• 5+ Years of Operations Experience: Proven track record in case management, partner operations, tier-2⁄3 support coordination, or business operations in a global setting.
• Demonstrated Resilience: A persistent, hands-on problem solver with a history of driving initiatives to completion despite obstacles, changing priorities, or tight timelines.
• Strategic & Analytical Mindset: Exceptional ability to audit existing processes, identify workflow inefficiencies, and implement scalable, data-backed solutions.
• Agility in High-Growth Environments: Strong flexibility and adaptability to pivot quickly, prioritize competing demand, and execute independently in a fast-paced environment.
• Technical Mastery: Advanced proficiency with CRM ticketing tools (Salesforce), enterprise procurement software (Coupa), and cloud collaboration platforms (Google Workspace).
• Modern AI & Technical Mastery: Practical, hands-on experience using generative AI tools and enterprise search platforms (e.g., Claude, Gemini, Glean) to optimize workflows, synthesize information, and accelerate problem-solving. Advanced proficiency with Salesforce, Coupa, and Google Workspace.
• Schedule Requirement: Ability to work full United States business hours (CST alignment) to support core global stakeholders.
• Education & Communication: Bachelor’s degree in Business, Finance, or a related field; exceptional written and verbal English communication skills.
• Preferred Qualifications
  • 7+ years of specialized experience within Channel Programs, Channel Operations, or Partner Success in the SaaS or Cybersecurity sectors.
  • Global experience managing cross-border channel operations and navigating international channel dynamics.
  • Creative problem-solving capabilities with a history of innovating partner engagement models and program frameworks.

Working Hours: 5:30 PM to 2:30 AM IST

Join Us in Securing and Accelerating the World’s AI Transformation

Rubrik (RBRK), the Security and AI Operations Company, leads at the intersection of data protection, cyber resilience, and enterprise AI acceleration. Rubrik Security Cloud delivers complete cyber resilience by securing, monitoring, and recovering data, identities, and workloads across clouds. Rubrik Agent Cloud accelerates trusted AI agent deployments at scale by monitoring and auditing agentic actions, enforcing real-time guardrails, fine-tuning for accuracy and undoing agentic mistakes.

Linkedin | X (formerly Twitter) | Instagram | Rubrik.com

Inclusion @ Rubrik

At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world’s data.

Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.

Our inclusion strategy focuses on three core areas of our business and culture:

• Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.

• Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries.

• Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities.

Equal Opportunity Employer/Veterans/Disabled

Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at hr@rubrik.com if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

EEO IS THE LAW

NOTIFICATION OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We’re building an AI-native culture where technology and talent are unstoppable together. And we’re just getting started.

Join us to put AI to work for people.

Job Description

The Team

The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Outcomes team, the CRM&I Expert Services practice focuses on delivering ServiceNow CRM products—including Customer Service Management, Field Service Management, and Sales CRM—across direct ServiceNow-led engagements and partner co-delivery models. The team drives best-practice adoption, platform value realization, and scalable delivery to help customers get the most from their ServiceNow investment.

The Role

The Director, CRM&I Expert Services leads a team of 10–15 Solution Architects, Business Process Consultants, and Technical Consultants within our Expert Services organization, responsible for all aspects of delivering timely, high-quality work for ServiceNow customers. This team has direct billable roles in ServiceNow-led customer engagements, as well as advisory or leadership roles in a co-delivery model with our partner ecosystem. Regardless of the delivery model, the objective of the team is to drive best practice and platform operating efficiency into our customers’ environments to ensure scalability and maintainability.

What you get to do in this role:

• Develop and execute the Americas CRM&I business plan, including strategy for growth and market penetration, competitiveness, and differentiation.
• Support service and product selling motions in the form of accurate delivery scoping and delivery strategy
• Meet with Customer Leadership to position the use of Expert Services resources as part of several different models including co-delivery with partners, advisory expertise, and ServiceNow-led implementation work.
• Provide business and technical leadership with our Consultants, Customers, and Partners – often in a billable capacity within an engagement.
• Directly responsible for hiring, ensuring enablement of, developing, and managing high-performing Solution Architects, Business Process Consultants, and Technical Consultants who architect, consult, implement, and configure the ServiceNow CRM products (CSM, FSM, Sales CRM) for our customers and with our Partner Ecosystem.
• Partner with internal teams to support training, enablement, product management, and best practices organizations.
• Promote and drive continuous improvement practices for delivery/engagement materials
• Maintain and strengthen cross-functional relationships with product teams
• Collaborate with Service Offerings team to build and maintain a robust service offering catalog for customer consumption

Qualifications

To be successful in this role you have:

• 8+ years of leadership experience in a professional services organization in one (or more) of the following roles (required):
  • Practice Management
  • Program/Project Management
  • Implementation
  • Process Engineering
  • Product Management
• 12+ years of consulting experience for complex, global organizations, preferably in a customer-facing business process or CRM implementation capacity
• Experience managing professional services forecasting, resourcing, and capacity
• Experience working within Agile or Scaled Agile frameworks
• Required industry certifications:
  • Certified ServiceNow Administrator (CSA)
  • Certified Implementation Specialist – Customer Service Management (CIS-CSM) (required)
• Experience in technical consultative pre-sales environments, scoping and solutioning services engagements and crafting statements of work
• Experience designing and developing services capabilities.
• Experience designing, developing, and running service portfolios.
• Understanding and basic use of development tools and/or software, such as:
  • ServiceNow Platform
  • MS Office (Word, PowerPoint, Excel)
• To be highly motivated, driven and passionate about the intersection of technology and business challenges.
• Technical delivery experience with ServiceNow CRM products (CSM, FSM, Sales CRM)
• Strong interpersonal skills, customer-centric attitude and ability to deal with cultural diversity
• A history of leading, mentoring and developing talent across large teams
• Ability to interface and develop relationships with other ServiceNow departments, in particular Product Management, Product Development, Product Marketing, Training, Sales, Presales and Enablement teams.
• Proactive attitude, critical thinking, problem solving, and conflict resolution
• Outstanding communication skills (both written and verbal) with highly confident presentation and facilitation skills
• A track record of distilling customer needs from leaders (including CXO roles) to provide guidance and direction
• Up to 25% travel annually

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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