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Product Senior Manager, Product Strategy & Operations at Fieldguide

Senior Manager bridges Product, Engineering, and Go-to-Market by building operating systems for decision-making, measuring product success, and analyzing major product strategy bets.

Senior Posted about 11 hours ago RemoteFirstJobs Product
What this role involves

About Us

Fieldguide is the agentic AI-native platform for audit and advisory. We’re establishing a new state of trust for global commerce and capital markets by putting AI agents to work alongside the practitioners who verify how the economy actually operates.

The profession is facing a structural capacity problem. CPA exam candidates are at a 17-year low, and as many as 75% of today’s CPAs are expected to retire over the next decade, while regulatory complexity and client expectations keep rising. We’re building the system that closes that gap.

We’ve raised over $125M from Growth Equity by Goldman Sachs, Bessemer Venture Partners, 8VC, Thomson Reuters, Floodgate, and Y Combinator. More than half of the top-100 U.S. CPA firms are customers, including several Big 4 firms, and we have the NPS to match. Our agents help practitioners save up to 75% of time on manual tasks and unlock over 4x capacity.

We’re deliberate about how we operate. Our FFLOWI values (Fearless, Fast, Lovable, Owners, Win-Win, Inclusive) mean we launch fast and iterate to perfection, we solve problems without red tape, and we hold ourselves to 11-star experiences for customers who cannot afford to be let down.

About the Role

As Senior Manager, Product Strategy & Operations, you’ll be the connective tissue between Product, Engineering, and Go-to-Market, turning strategy into execution across the product lifecycle. You’ll build the operating systems that help our product teams make better decisions, ship with confidence, and prove measurable impact for the firms betting their delivery model on us.

This is the first dedicated hire in this function. You’ll work as an extension of product leadership, balancing hands-on execution with strategic initiatives, and you’ll build from zero rather than inherit. If ambiguity slows you down, this isn’t the role.

What You’ll Do

  • Build and maintain Voice of Customer systems that synthesize signal from engagement partners, managers, and staff auditors, along with Solutions, Implementation, and Sales, into product signals teams can act on

  • Establish rigorous mechanisms for measuring product success and user impact i.e. dashboards, KPIs

  • Own the analysis behind major product bets: competitive positioning, where agent capabilities should expand next, and the unit economics of running agents at scale i.e. inference cost per engagement, cost-to-serve by segment, and what those trends imply for roadmap sequencing

  • Own and improve core product development processes, tooling, and team rituals: planning cycles, roadmap reviews, monthly business reviews

  • Build run-of-business systems that scale as we grow i.e. launch calendars, intake frameworks, RACI structures

  • Drive cross-functional alignment across Product, Engineering, Marketing, Sales, and Customer Success

Who You Are

  • 6-8+ years in Product Operations, Product Management, product or corporate strategy, consulting, or a closely related operational role at a high-growth tech or SaaS company

  • You’ve built processes and programs from scratch and scaled them thoughtfully, not just inherited and maintained them

  • Strong ability to translate complex qualitative and quantitative data — usage metrics, feedback themes, retention signals — into clear recommendations and roadmap inputs. You can pull the data yourself rather than waiting on a queue

  • Proven ability to drive alignment across Product, GTM, and Engineering without direct authority

More about Fieldguide

Fieldguide is a values-based company. Our values are:

  • Fearless - Inspire & break down seemingly impossible walls.

  • Fast - Launch fast with excellence, iterate to perfection.

  • Lovable - Deliver happiness & 11 star experiences.

  • Owners - Execute & run the business with ownership.

  • Win-win - Create mutual value & earn trust for life.

  • Inclusive - Scale the best ideas with inclusive teams.

Some of our benefits include

  • Competitive compensation packages with meaningful ownership

  • Flexible PTO

  • 401k

  • Wellness benefits, including a bundle of free therapy sessions

  • Technology & Work from Home reimbursement

  • Flexible work schedules

Read the full description
Product Senior Product Manager, Catalog

Leads product strategy and development for SeatGeek's catalog platform, managing features and roadmap for ticketing experience.

Senior Posted about 11 hours ago Jobicy AI
What this role involves
SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry. By catering to both fans and...
Read the full description
Product Senior Product Manager, Profiles Platform

Leads product strategy and development for the Profiles Platform, defining roadmap and working cross-functionally to deliver customer value.

Senior Posted about 11 hours ago Jobicy AI
What this role involves
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair...
Read the full description
Product Senior Product Manager, Profiles Platform

Leads product strategy and roadmap for the Profiles Platform, managing cross-functional teams to define requirements and deliver platform features.

Senior Posted about 13 hours ago Jobicy AI
What this role involves
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair...
Read the full description
Product Senior Product Manager, Catalog

Leads product strategy and development for the catalog platform, managing features and user experience for the ticketing marketplace.

Senior Posted about 16 hours ago Jobicy AI
What this role involves
SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry. By catering to both fans and...
Read the full description
Product Senior Manager, Product Strategy & Operations at Fieldguide

Builds operating systems connecting product, engineering, and go-to-market teams while owning customer insights, success metrics, and analysis for major product strategy decisions.

Senior Posted 1 day ago RemoteFirstJobs Product
What this role involves

About Us

Fieldguide is the agentic AI-native platform for audit and advisory. We’re establishing a new state of trust for global commerce and capital markets by putting AI agents to work alongside the practitioners who verify how the economy actually operates.

The profession is facing a structural capacity problem. CPA exam candidates are at a 17-year low, and as many as 75% of today’s CPAs are expected to retire over the next decade, while regulatory complexity and client expectations keep rising. We’re building the system that closes that gap.

We’ve raised over $125M from Growth Equity by Goldman Sachs, Bessemer Venture Partners, 8VC, Thomson Reuters, Floodgate, and Y Combinator. More than half of the top-100 U.S. CPA firms are customers, including several Big 4 firms, and we have the NPS to match. Our agents help practitioners save up to 75% of time on manual tasks and unlock over 4x capacity.

We’re deliberate about how we operate. Our FFLOWI values (Fearless, Fast, Lovable, Owners, Win-Win, Inclusive) mean we launch fast and iterate to perfection, we solve problems without red tape, and we hold ourselves to 11-star experiences for customers who cannot afford to be let down.

About the Role

As Senior Manager, Product Strategy & Operations, you’ll be the connective tissue between Product, Engineering, and Go-to-Market, turning strategy into execution across the product lifecycle. You’ll build the operating systems that help our product teams make better decisions, ship with confidence, and prove measurable impact for the firms betting their delivery model on us.

This is the first dedicated hire in this function. You’ll work as an extension of product leadership, balancing hands-on execution with strategic initiatives, and you’ll build from zero rather than inherit. If ambiguity slows you down, this isn’t the role.

What You’ll Do

  • Build and maintain Voice of Customer systems that synthesize signal from engagement partners, managers, and staff auditors, along with Solutions, Implementation, and Sales, into product signals teams can act on

  • Establish rigorous mechanisms for measuring product success and user impact i.e. dashboards, KPIs

  • Own the analysis behind major product bets: competitive positioning, where agent capabilities should expand next, and the unit economics of running agents at scale i.e. inference cost per engagement, cost-to-serve by segment, and what those trends imply for roadmap sequencing

  • Own and improve core product development processes, tooling, and team rituals: planning cycles, roadmap reviews, monthly business reviews

  • Build run-of-business systems that scale as we grow i.e. launch calendars, intake frameworks, RACI structures

  • Drive cross-functional alignment across Product, Engineering, Marketing, Sales, and Customer Success

Who You Are

  • 6-8+ years in Product Operations, Product Management, product or corporate strategy, consulting, or a closely related operational role at a high-growth tech or SaaS company

  • You’ve built processes and programs from scratch and scaled them thoughtfully, not just inherited and maintained them

  • Strong ability to translate complex qualitative and quantitative data — usage metrics, feedback themes, retention signals — into clear recommendations and roadmap inputs. You can pull the data yourself rather than waiting on a queue

  • Proven ability to drive alignment across Product, GTM, and Engineering without direct authority

More about Fieldguide

Fieldguide is a values-based company. Our values are:

  • Fearless - Inspire & break down seemingly impossible walls.

  • Fast - Launch fast with excellence, iterate to perfection.

  • Lovable - Deliver happiness & 11 star experiences.

  • Owners - Execute & run the business with ownership.

  • Win-win - Create mutual value & earn trust for life.

  • Inclusive - Scale the best ideas with inclusive teams.

Some of our benefits include

  • Competitive compensation packages with meaningful ownership

  • Flexible PTO

  • 401k

  • Wellness benefits, including a bundle of free therapy sessions

  • Technology & Work from Home reimbursement

  • Flexible work schedules

Read the full description
Product Sr. Product Manager, SMB at ZipRecruiter

Senior Product Manager owns product vision and execution for SMB employer tools, setting KPIs, defining roadmaps, and partnering across engineering, design, and GTM teams.

Senior Hybrid Posted 1 day ago RemoteFirstJobs Product
What this role involves

We offer a hybrid work environment. Most US-based positions can alsobeperformed remotely (any exceptions will be noted in the Minimum Qualifications below.)

Our Mission:

To actively connect people to their next great opportunity.

Who We Are:

ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects millions of all-sized businesses and job seekers through innovative mobile, web, and email services, as well as through partnerships with the best job boards on the web. ZipRecruiter has the #1 rated job search app on iOS & Android.

Summary:

We are expanding our SMB Product team and hiring two Senior Product Managers to lead high-impact product areas within the SMB business: Candidate Delivery products and Proactive Sourcing. These areas power a significant portion of ZipRecruiter’s employer value today and collectively drive tens to hundreds of millions of dollars in business impact.

As a Senior Product Manager, you will own the product vision and execution for one of these two areas, partnering closely with Engineering, Design, Data Science, and cross-functional stakeholders to build and scale experiences that improve employer outcomes and drive business growth.

Please note: This posting represents two distinct Senior Product Manager roles within the SMB Product organization. Following your hiring manager interview, we will align you to the product area that best matches your experience, strengths, and business needs before advancing through the remainder of the interview process.

Key Focus Areas:

  • Act as an Owner: Take full accountability for your product domain, from high-level KPI setting to the nuances of daily execution.
  • Lead Core Product Areas: Direct the product roadmap for your aspects of the SMB product to improve customer value and product effectiveness.
  • Obsess over your metrics: You will have a deep understanding of the metrics that drive your product area.
  • Connective tissue with GTM: Define the ideal pricing, packaging, and positioning for your products. Coordinate with the GTM team on how the products are marketed and sold.
  • Voice of the User: Serve as the voice of the SMB customer to the rest of the team, constantly talking to your users, doing product discovery, and conducting user research.
  • Champion AI-Driven Development: Lean into ZipRecruiter’s AI-first DNA to build personalized, proactive experiences that act like a personal recruiter for every seeker.
  • Coordinate Marketplace Fit: Partner closely with job-seeker-side product teams to ensure a healthy, balanced marketplace where employer and seeker actions lead to successful hires.

Minimum Qualifications:

  • Proven Leadership: 5+ years of proven success in product management, with a record of delivering results
  • Deeply Analytical: You are a data-obsessed problem solver who doesn’t just look at dashboards but interrogates the “why” behind the numbers.
  • B2B Expertise: Deep experience building business-facing products at scale
  • AI/ML Fluency: You aren’t just a fan of AI; you understand how to leverage Machine Learning to solve user problems and have experience building AI-powered product features.
  • Customer-obsession: You have a passion for speaking directly with your users and personally conducting user research.
  • Strategic Versatility: You are a “smart generalist” who can be thrown at any complex problem—whether it’s a technical architectural hurdle or a brand-new market opportunity—and figure it out.
  • Self-Motivation: You are highly driven and thrive in an environment where you are given the autonomy to drive massive impact.

Preferred Qualifications:

  • Marketplace Experience: Previous experience at a two-sided marketplace (e.g., jobs, real estate, rideshare).
  • SMB product experience: Previous experience leading products specifically geared towards SMB customers.

As part of our team you’ll enjoy:

  • Competitive salary
  • Exceptional benefits package
  • Flexible Vacation & Paid Time Off
  • Employer-matched 401(k) plan
  • A fun environment where work-life balance is valued

#LI-Remote

The US base salary range for this full-time position is $175,500-$235,000 Our salary ranges are determined by role, level, and location, and the range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location, role-related knowledge and skills, depth of experience, relevant education or training, and additional role-related considerations.

Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.

ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.

Privacy Notice: For information about ZipRecruiter’s collection and processing of job applicant personal data for this job, please see our Privacy Notice at: https://www.ziprecruiter.com/careers/job-applicant-privacy-notice

Read the full description
Product Sr. Product Manager, SMB at ZipRecruiter

Senior Product Manager owns product vision and execution for SMB hiring products, driving roadmap, metrics, pricing strategy, and cross-functional collaboration with engineering and design teams.

Senior Hybrid Posted 1 day ago RemoteFirstJobs Product
What this role involves

We offer a hybrid work environment. Most US-based positions can alsobeperformed remotely (any exceptions will be noted in the Minimum Qualifications below.)

Our Mission:

To actively connect people to their next great opportunity.

Who We Are:

ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects millions of all-sized businesses and job seekers through innovative mobile, web, and email services, as well as through partnerships with the best job boards on the web. ZipRecruiter has the #1 rated job search app on iOS & Android.

Summary:

We are expanding our SMB Product team and hiring two Senior Product Managers to lead high-impact product areas within the SMB business: Candidate Delivery products and Proactive Sourcing. These areas power a significant portion of ZipRecruiter’s employer value today and collectively drive tens to hundreds of millions of dollars in business impact.

As a Senior Product Manager, you will own the product vision and execution for one of these two areas, partnering closely with Engineering, Design, Data Science, and cross-functional stakeholders to build and scale experiences that improve employer outcomes and drive business growth.

Please note: This posting represents two distinct Senior Product Manager roles within the SMB Product organization. Following your hiring manager interview, we will align you to the product area that best matches your experience, strengths, and business needs before advancing through the remainder of the interview process.

Key Focus Areas:

  • Act as an Owner: Take full accountability for your product domain, from high-level KPI setting to the nuances of daily execution.
  • Lead Core Product Areas: Direct the product roadmap for your aspects of the SMB product to improve customer value and product effectiveness.
  • Obsess over your metrics: You will have a deep understanding of the metrics that drive your product area.
  • Connective tissue with GTM: Define the ideal pricing, packaging, and positioning for your products. Coordinate with the GTM team on how the products are marketed and sold.
  • Voice of the User: Serve as the voice of the SMB customer to the rest of the team, constantly talking to your users, doing product discovery, and conducting user research.
  • Champion AI-Driven Development: Lean into ZipRecruiter’s AI-first DNA to build personalized, proactive experiences that act like a personal recruiter for every seeker.
  • Coordinate Marketplace Fit: Partner closely with job-seeker-side product teams to ensure a healthy, balanced marketplace where employer and seeker actions lead to successful hires.

Minimum Qualifications:

  • Proven Leadership: 5+ years of proven success in product management, with a record of delivering results
  • Deeply Analytical: You are a data-obsessed problem solver who doesn’t just look at dashboards but interrogates the “why” behind the numbers.
  • B2B Expertise: Deep experience building business-facing products at scale
  • AI/ML Fluency: You aren’t just a fan of AI; you understand how to leverage Machine Learning to solve user problems and have experience building AI-powered product features.
  • Customer-obsession: You have a passion for speaking directly with your users and personally conducting user research.
  • Strategic Versatility: You are a “smart generalist” who can be thrown at any complex problem—whether it’s a technical architectural hurdle or a brand-new market opportunity—and figure it out.
  • Self-Motivation: You are highly driven and thrive in an environment where you are given the autonomy to drive massive impact.

Preferred Qualifications:

  • Marketplace Experience: Previous experience at a two-sided marketplace (e.g., jobs, real estate, rideshare).
  • SMB product experience: Previous experience leading products specifically geared towards SMB customers.

As part of our team you’ll enjoy:

  • Competitive salary
  • Exceptional benefits package
  • Flexible Vacation & Paid Time Off
  • Employer-matched 401(k) plan
  • A fun environment where work-life balance is valued

#LI-Remote

The US base salary range for this full-time position is $175,500-$235,000 Our salary ranges are determined by role, level, and location, and the range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location, role-related knowledge and skills, depth of experience, relevant education or training, and additional role-related considerations.

Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.

ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.

Privacy Notice: For information about ZipRecruiter’s collection and processing of job applicant personal data for this job, please see our Privacy Notice at: https://www.ziprecruiter.com/careers/job-applicant-privacy-notice

Read the full description
Product Product Owner, Accounting Stack (entire Business Suite)

Owns product strategy and roadmap for the accounting stack component of an AI-native banking platform serving business owners.

Senior Posted 1 day ago Jobicy AI
What this role involves
Flex is building the AI-native private bank for super premium, closely held business owners. We are re-architecting the entire financial system for entrepreneurs. From the first dollar a business earns...
Read the full description
Product Enterprise Solution Architect (AI, Hybrid-infra & Migrations) - Supply Chain BU at Innovecs

Leads enterprise transformation initiatives by designing hybrid/multi-cloud architectures and overseeing large-scale migrations of applications, data platforms, and infrastructure.

Senior Hybrid Posted 2 days ago RemoteFirstJobs Product
What this role involves

About Innovecs Innovecs is a global digital transformation and product development company. We partner with Fortune 500 and mid-market organizations to deliver custom software development, digital transformation, and technology services that accelerate growth and optimize operations. With delivery centers across the globe, our teams bring deep domain expertise in Supply Chain & Logistics.

At Innovecs, we foster a culture built on innovation, transparency, and collaboration. We empower our people to thrive, and we deliver measurable business outcomes for our clients worldwide.

The Opportunity

We are looking for an experienced Enterprise Solution Architect to lead complex enterprise transformation initiatives involving hybrid cloud, multi-cloud, on-premises infrastructure, application modernisation, and large-scale migration programs, including migration of distributed inference.

The role will be responsible for assessing current state, business objectives, designing target-state architectures and leading the migration of mission-critical applications, workloads, databases, data platforms, and infrastructure across on-premises environments and cloud platforms (Neoclouds, AWS, Microsoft Azure, GCP, OCI).

Solution Architect will partner with business and technology stakeholders to define transformation roadmaps, establish governance frameworks, mitigate migration risks, and ensure successful program delivery.

This position requires deep expertise in enterprise infrastructure, platform engineering, hybrid architectures, AI workload migrations, data platforms, security, and operational transformation within large, complex organisations.

Our Value to You:

· Flexible hours and remote-first mode

· Competitive compensation

· Complete Hardware/Software setup – anything you need for work

· Open-door culture, transparent communication, and top management at a handshake distance

·  Health insurance, vacation, sick leaves, holidays, paid maternity/paternity leave

· Access to our learning & development center: workshops, webinars, training platform, and edutainment events

· Virtual team buildings and social activities to celebrate the Innovecs lifestyle

Why Join Innovecs?

· Be part of a fast-growing Supply Chain & Logistics vertical with global reach.

· Competitive compensation and uncapped commission structure.

· Opportunity to work with Fortune 500 clients and industry innovators.

· A supportive culture where your ideas and expertise matter.

· Career growth in a company recognized for innovation and excellence.

Apply today and help shape the future of Supply Chain & Logistics with Innovecs.

Innovecs is an equal opportunity employer. All hiring decisions are based on professional qualifications, skills, and experience. We are committed to a transparent, merit-based recruitment process that prevents discrimination and ensures equal opportunities for all candidates. Reasonable accommodations are available upon request throughout the recruitment process to support accessibility and inclusion.

Read the full description
Product Pricing & Packaging Lead at Hightouch

Lead pricing strategy and packaging design for a SaaS platform, collaborating with executives to define monetization frameworks and oversee their implementation across product offerings.

Senior Posted 2 days ago RemoteFirstJobs Product
What this role involves

About Hightouch

Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. Teams move faster, stay on brand, and get AI marketing that actually works.

Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn’t previously possible.

Named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Data Platforms, Hightouch is trusted by leading enterprises like Domino’s, Spotify, Aritzia, Cars.com, Ramp, and PetSmart.

At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses. The team is ambitious, impact-driven, efficient — and we believe humility, kindness, and compassion are essential to our success. If you’re energized by velocity, obsessed with raising the bar, and want to build alongside people who care deeply about each other and our customers, we’d love to meet you.

The Role

We’re hiring our first dedicated Pricing & Packaging Lead. This is a senior individual contributor role for someone who wants to own how Hightouch monetizes, not administer a rate card someone else set.

Hightouch has grown from 10 to 100 account executives in under two years, and the product has diversified well beyond its Reverse ETL origins: Customer Studio, Identity Resolution, Journeys, Event Collection and Real-Time Audiences, Match Booster, and a fast-expanding set of AI products with a base + consumption pricing profile. Each launched with its own pricing logic, and the frameworks that got us here won’t get us to the next stage. We need a central lead who owns the whole picture, from strategy through the systems that make it real, and who is in the room with our Co-CEOs, CRO, CFO, and product leaders as new pricing gets designed.

This role reports to our Head of Revenue Operations and sits alongside the Deal Desk Lead. Deal Desk owns the transaction: structuring, approvals, and quote accuracy on individual deals. You own the frameworks Deal Desk enforces, and you’ll partner with Deal Desk and our front-line sales managers (AEMs) on the largest deals. You’ll be hands-on-keyboard from day one and are expected to be a builder and scaler.

What You’ll Do

Co-create pricing and packaging with executive and product leadership. Own the pricing and packaging agenda. Partner directly with our Co-CEOs, CRO, CFO, and Product leaders on how new products get packaged, metered, and priced: value metrics, tiers, platform fee structure, commit and drawdown mechanics, overage and true-up rules, floors, and how it all lands on an order form. Run the pricing workstream for every material launch so pricing is decided before the product ships. Build the analysis behind each decision (willingness-to-pay, win/loss and discount data, competitive benchmarking, margin and rev-rec implications) and bring a recommendation, not a menu. Own the decision through rollout, then pressure-test it against real deals and revise where it breaks.

Rationalize and own the current pricing frameworks. Inventory everything we sell and how we price it today, across Platform, Customer Studio, AI products, Event Collection and RTA, Match Booster, and adjacent SKUs. Consolidate overlapping or contradictory frameworks into one coherent price book with clear list prices, unit definitions, bundling rules, and discount guidance by segment and deal size. Define what is standard, what is an exception, and what we no longer offer. Set uplift and repricing standards for renewals and expansions, including how legacy contracts migrate onto current packaging. Report discount depth, price realization, and packaging mix to leadership on a regular cadence.

Build the pricing enablement and calculation tooling for the field. Make it easy for 100+ AEs and their managers to quote correctly and defend the price. Own the Pricing Enablement Hub and the reference documentation reps actually use. Build calculators and scoping tools (usage scoping, consumption estimators, bundle and multi-year configurators, approval-threshold lookups) that produce a defensible quote in minutes. Partner with Revenue Enablement to train reps on pricing, packaging, value positioning, and negotiation guardrails.

Partner with Deal Desk and AEMs on large and complex deals. For seven-figure, multi-product, multi-year, or otherwise non-standard opportunities, you’re in the deal early with the AEM, AE, and Deal Desk Lead, shaping the commercial structure: how to package a converged platform deal, how to ramp a consumption commit, where the walk-away is, and what precedent a concession sets. Where a deal exposes a hole in the framework, you close it so the next deal doesn’t need an exception.

Own business requirements for product price books in CPQ. Be the business owner of how our product catalog, price books, pricing rules, bundles, consumption and overage logic, and approval thresholds are represented in CPQ. Write and prioritize requirements, define acceptance criteria, and work with GTM Systems on implementation and testing. Hold the line on data model decisions that determine whether billing, ARR reporting, product-level compensation, and margin analysis are trustworthy downstream. Own price book governance once live.

Advise GTM Compensation on commission by product. Utilize analysis of margins and pricing dynamics to suggest differential commission rates or incentive structures for sellers.

Who You Are

  • You’ve owned pricing and packaging at a high-growth B2B SaaS company, ideally through product diversification or a pricing-model transition, selling into enterprise at multi-$100K and $1M+ price points. You’ve built price books, not just analyzed them.
  • You’ve priced consumption and hybrid models, not just seats. You understand value metrics, commits, drawdown, overage, minimums, and true-ups, and the revenue-recognition and forecasting headaches hybrid models create. Launching pricing for AI or usage-metered products is a strong plus.
  • You’ve worked directly with founders and executives on pricing decisions. You build the analysis, form a recommendation, defend it in a room with strong opinions, and execute the decision even when it wasn’t your first choice. Leaders trust you because you tell them what you actually think.
  • You build pricing models approved by Finance. You drive analysis including margin and revenue impact scenarios, understand how to translate P&L prerogatives into customer action, and respect cost levers when setting pricing and discount structures.
  • You’ve been close to deals. You’ve sat with sellers and deal desk on large, complex opportunities and know how pricing strategy meets negotiation reality. You understand that confusing pricing costs real revenue and rep time, and you’re energized by making it simple.
  • You’ve written pricing requirements for CPQ or quote-to-cash systems. You understand product catalogs, price book structures, and pricing rules, and how those choices propagate into billing, ARR reporting, and compensation. You don’t need to configure Salesforce yourself, but you speak the language and own the outcome.
  • You build tools people use. Your calculators, scoping models, and reference guides get adopted because they’re faster than the alternative. You’re fluent in spreadsheets, BI tools, SQL, and increasingly in AI tooling.
  • You think from first principles and ship iteratively. You ask why, build a hypothesis, test it, and update fast. You’d rather fix the top three price book problems this quarter than spend six months on a redesign that lands too late, and you’re eager to learn how Hightouch actually runs rather than apply what worked at your last company.

Compensation & Benefits

The salary range for this position is $200,000 to $260,000 per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window.

E-Verify Statement

Hightouch participates in E-Verify. After you join the team, we’ll verify your eligibility to work in the U.S. by submitting information from your Form I-9 to the Social Security Administration and, if needed, the Department of Homeland Security. This process happens post-hire only — we never use E-Verify to pre-screen applicants.

E-Verify Notice E-Verify Notice (Spanish) Right to Work Notice Right to Work Notice (Spanish)

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Product Sr Product Manager of Integrations at KarmaCheck

Senior Product Manager owns integration strategy and execution, bringing AI agents and screening products to market through ATS, HRIS, and HCM platform integrations.

Senior Remote Posted 2 days ago RemoteFirstJobs Product
What this role involves

KarmaCheck is the leader in modern background checks and screenings for the staffing industry, pushing the boundaries of workflow automation. Our customers work in ATS, VMS, and HRIS platforms which utilize our integrations and API to run screening, verification, and credentialing workflows without switching systems.

We are building an AI workforce: agents that automate the compliance workflows our customers run. Those products reach their full value when they show up inside the systems our customers already use. Building an agent in our own dashboard is the first half of the work. Getting it into Bullhorn, Symplr CTM, Workday, or a customer’s proprietary system is the unlock.

This role owns that unlock, alongside additional workflow automation development, and the day-to-day integration products our customers depend on. The ideal hire can commit to working Eastern Time (EST).

The surface you would own

  • Pre-built ATS, HRIS, and HCM integrations: Bullhorn, where KarmaCheck selects required checks based on job placement specifications and writes completed screenings back to the candidate record. KarmaCheck is the only background check integration in Bullhorn’s investment portfolio. Symplr CTM, where teams order screenings, sync candidate data, and download completed documents directly from the candidate profile. Workday, delivering background check history, status updates, and results into the candidate’s Workday record. WIth additional integrations existing and to come.
  • Service and technology partners: An ecosystem spanning VMS and direct sourcing providers, currently including Conexis, Simpliant, Bridge, Shiftrx, Livehire, Renhead, and Opus Match, supported by revenue-share and referral programs.
  • Public API: An API-first architecture where customers have access to the same calls we use thousands of times a day, with a deliberately broad endpoint surface, customer-mapped data fields, automated consumer report delivery, and support for most ATS, HRIS, HCM, and VMS platforms as well as homegrown systems.

What you will own

  • Taking what we build to market, technically. This is the part of the job that makes it more than integration creation and maintenance. As we release AI agents and new screening products, you own how they reach customers inside their own systems: what the integration story is for each one, which partner surfaces it needs to land on, what has to change in the API or the partner integration to support it, and how a customer actually turns it on. You will work in tandem with the product managers driving AI and new product development.
  • Integration product and partnerships. Ongoing ownership of the Bullhorn, Symplr CTM, and Workday integrations, the partner ecosystem, and whatever we take on next. You will define what integrating with KarmaCheck means: which data flows, how statuses map, how errors surface, what we standardize and where we accommodate a partner’s model. You will work directly with partner product and engineering teams and own the roadmap for each integration rather than treating it as a one-time build.
  • Customer-facing implementation and scoping. You will be in front of customers regularly: integration discovery and solutions on new deals, scoping sessions during implementation, and the calls where a customer describes a workflow we do not yet support. Enterprise deals in healthcare staffing almost always hinge on an integration, and you will be the product voice in those conversations.
  • API and developer experience. Our public API and documentation are part of the product and often the first thing a technical buyer evaluates. You will own how they evolve in partnership with engineering: endpoint and webhook design, versioning and deprecation, error semantics, sandbox and testing experience, and documentation quality.
  • Support for Implementation and Support teams. Configuration and tooling that let Implementation stand up an integration without engineering involvement, clear enablement for Support, and a discipline of turning recurring issues into roadmap items rather than repeat manual fixes. The goal is that each launch requires less of Product and Engineering than the one before it.

The requirements we’re looking for

  • 5+ years in product management, with meaningful time owning integrations, APIs, or platform products
  • Integration experience across multiple different systems. We care more about the breadth of patterns you have seen than about any one platform. If you arrive with strong instincts about how integrations should be built, mapped, versioned, and supported, you will be useful on day one
  • Direct experience owning partner or API integrations as an ongoing product rather than a project. You have made standardize-versus-accommodate calls and lived with the consequences
  • Genuine comfort in front of customers, including when the goal is to sell. You will demo products, communicate value, and position our capability from a place of strength with technical buyers and operations leaders, then stay with that customer through discovery, scoping, and implementation. Much of what moves deals in this business is carried by product people, and you will be one of them.
  • Technical fluency to work directly with engineers on APIs, webhooks, data models, and error handling. You do not need to be an engineer, but you should never need a translator
  • Ability to turn input from customers, partners, and internal teams into clear, written, prioritized requirements
  • Comfort working with external partner teams, including the diplomacy of influencing a roadmap you do not control

Helpful, and learnable here

  • Healthcare staffing, background screening, credentialing, or compliance. Domain depth matters in this business, but we would rather hire strong integration instincts and ramp the domain than the reverse
  • Credentialing or verification experience, particularly locum tenens/physicians, which is a direction we are moving
  • Familiarity with ATS, VMS, HCM, or HRIS ecosystems such as Bullhorn, Symplr, or Workday
  • Developer experience or API product work
  • Experience bringing AI or automation features into third-party systems

$160,000 - $180,000 a year

- Become a key team member on the ground floor of a startup disrupting the background check industry and innovating digital identity

- 100% remote work environment with only limited required travel

- Competitive benefits package including medical, dental, vision, 401k, HSA, and FSA

- $50 monthly allowance for physical/mental wellness

- Unlimited time off policy

- The expected base compensation for this role is between $160,000 - $180,000 per year  for work performed in the United States. Starting pay for the successful applicant will depend on a variety of job-related factors, which may include seniority level, experience level, transferable skills, education, location, business needs, training, and market demands. This range may be modified in the future.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Read the full description
Product Sr. Business Analyst, AI & Data at Data Coach

Senior Business Analyst bridges business challenges with AI/data solutions, leads stakeholder discovery, designs value streams, and elicits requirements for data and AI transformation projects.

Senior Remote Posted 2 days ago RemoteFirstJobs Product
What this role involves

Join phData, a remote-first data and AI consultancy company with employees across the United States, Latin America, and India. We partner with industry leaders, including Snowflake, AWS, Anthropic, Glean, and dbt, to solve the complex data and AI challenges that slow large enterprises.

We’re growing fast, and we give our people real ownership over their work. We hire top performers and trust them to deliver results.

Why phData?

  • Snowflake Implementation Partner of the Year — 7 consecutive years, and 2026 Snowflake AI Partner of the Year
  • AWS Premier Tier Services Partner — the highest tier of recognition in the AWS Partner Network
  • 2025 Fivetran Partner of the Year (4th consecutive year)
  • 2025 dbt Labs Partner of the Year (3x winner) with Visionary partner status
  • 2026 KNIME Customer Excellence Partner of the Year
  • Preferred Partner in the Anthropic Claude Partner Network
  • #1 Partner in Snowflake Advanced Certifications
  • 600+ Expert Cloud Certifications (Sigma, AWS, Azure, Dataiku, and more)
  • Recognized as an award-winning workplace in the US, India and LATAM

You’ll act as the bridge between complex business challenges and innovative technical solutions. You will challenge the status quo, lead with AI, and guide stakeholders through AI and digital transformations to ensure every dollar spent on technology delivers measurable business value.

Core Responsibilities

Executive & Stakeholder Discovery

  • Lead high-impact interviews and workshops with Executives, IT, and Business Stakeholders to uncover root-cause problems and define project vision, scope, and success metrics.
  • Understand enterprise business strategy and align solutions to clear business outcomes.

Process & Value Stream Design

  • Map “As-Is” and “To-Be” value streams and business processes
  • Identify bottlenecks and automation/AI opportunities, distinguishing full automation from human-augmented workflows.
  • Quantify benefits (cycle time, error reduction, capacity, CSAT) to support prioritization.

Requirements for Data, AI & GenAI

  • Elicit, analyze, and document functional and non-functional requirements, user stories, and acceptance criteria, including for AI/ML and GenAI features.
  • Capture business rules, decision logic, and user journeys.
  • Define data requirements (sources, quality, latency, privacy constraints).
  • Specify model behavior, guardrails, and human-in-the-loop interactions.
  • Address non-functional needs (performance, explainability, auditability, SLAs).

Delivery, Change & Outcomes

  • Navigate complex organizational hierarchies and goals to build consensus.
  • Support experimentation and rollout (PoCs, pilots), including test design, feedback loops, training, SOP updates, and communications.
  • Partner with architects and developers to ensure designs meet business needs and oversee User Acceptance Testing (UAT).
  • Own the quality and readiness of BA deliverables and coach project team members.
  • Drive project outcomes by keeping alignment between business objectives, implementation, and success metrics.

AI-Enabled BA Practice & Client Relationships

  • Use Generative AI tools (e.g., Claude, Glean, agents) to accelerate analysis, documentation, and solution design—letting the tech do the heavy lifting while you validate outputs, synthesize themes, and recommend future states.
  • Establish, grow, and maintain strong customer relationships as a trusted advisor.

Qualifications

  • 6+ years of experience in business analysis or product development in the data and analytics industry.
  • 4+ years of experience in a client-facing consulting environment.
  • Demonstrated ability to facilitate interviews and workshops across multiple domains and organizational levels, translating ambiguous needs into clear, structured requirements and user stories.
  • Exceptional communication and presentation skills, able to explain complex topics to non-technical stakeholders.
  • Expertise in Agile life cycles and tools (e.g., Jira, Azure DevOps, Confluence, Visio or similar).
  • Hands-on experience leveraging AI to accelerate day-to-day BA activities in client delivery.
  • Understanding of adoption and change management approaches and familiarity with industry-standard strategy frameworks.
  • Comfortable with ambiguity, with strong curiosity for the “why” behind the “what.”
  • Proven ability to coach and mentor others and contribute to reusable BA artifacts.
  • Strong analytical and problem-solving skills.

#LI-DNI

phData celebrates diversity and is committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at phData. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at People Operations.

Read the full description
Product Associate Director, Product Strategy (US) at Code and Theory

Associate Director owns product strategy workstreams, develops frameworks and roadmaps, facilitates stakeholder alignment, and applies AI tools to research, synthesis, and deliverables.

Senior Remote Posted 3 days ago RemoteFirstJobs Product
What this role involves

The Associate Director, Product is a developing senior practitioner who owns strategy workstreams within larger engagements and is taking on growing client relationship responsibility. This person works confidently across the full range of strategic product work with growing independence and is building the presence and judgment to lead in the room. They are accountable for ensuring that strategy doesn’t stop at the recommendation — that the thinking is clear, sequenced, and grounded enough for a team to act on it — and are increasingly the person who bridges that gap in practice. They use AI tools actively and independently across research, synthesis, prototyping, and deliverable creation — with developing judgment about where tools strengthen the work and where they introduce risk. They are also beginning to bring that perspective into client conversations, surfacing where AI can help clients move faster or build more durable internal capability.

WHAT YOU’LL DO

  • Own discovery workstreams within engagements — competitive research, stakeholder interviews, user needs synthesis — and translate outputs into clear, actionable product insights
  • Develop product frameworks, vision documents, and roadmap inputs that reflect a clear strategic point of view, grounded in business goals and user reality. Translate that thinking into sequenced, scoped direction, defining what gets built first and why in terms a client and a delivery team can both follow
  • Build and apply prioritization models that help clients make deliberate decisions about where to focus. Facilitate alignment sessions with the confidence to move a room from competing options to a clear position, including in the face of disagreement, rather than presenting trade-offs and leaving the call to someone else
  • Ensure strategic direction is expressed in terms a delivery team can act on: reviewing, shaping, and where needed writing user stories that carry the intent of the strategy into the work without losing specificity or getting lost in abstraction
  • Contribute to defining success metrics for engagements and use data and research outputs to validate strategic recommendations, and to flag confidently when a direction needs revisiting
  • Apply AI tools independently across research, synthesis, prototyping, and deliverable creation with developing judgment about where they sharpen thinking and where human interpretation is what matters
  • Begin advising clients on where AI thinking can be embedded into their teams and ways of working, under senior direction
  • Support Senior Directors in new business contexts and develop junior practitioners through active coaching

WHAT YOU’LL NEED

  • 6+ years of experience in product strategy, digital strategy, or a related role, with a track record of owning strategy workstreams with limited oversight. Experience carrying that work through to delivery decisions or measurable outcomes is strongly preferred
  • Strong working knowledge across the core areas of strategic product work with the ability to structure a discovery, develop a vision, build a prioritization model, interpret analysis, and ensure strategic intent is expressed in delivery
  • Demonstrated ability to translate strategic thinking into concrete, actionable direction, including shaping or reviewing user stories and product requirements so that a delivery team can work from them without losing the strategic intent behind them
  • Comfort facilitating workshops, presenting to senior stakeholders, holding a clear position under pushback, and making trade-off calls when full alignment isn’t achievable
  • Ability to synthesize competitive research, user data, and business context into product recommendations that go beyond best practice with a clear, defensible point of view
  • Active, independent fluency with AI tools for research, synthesis, prototyping, and deliverable creation with developing judgment about where they help and where they fall short
  • Emerging understanding of AI as an organizational capability, and beginning confidence in surfacing those implications for clients
  • Demonstrated ability to develop junior practitioners and manage defined project workstreams with reliability and independence

ABOUT US

Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic.

Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.

The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team.

The target range of compensation for this role is $125,000 - $160,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.

Read the full description
Product Product Manager (DevTools & AI Reliability, remote) at Checkly

Product Manager shapes strategy for AI-native reliability and monitoring tools, partnering with leadership to define product vision and direction in the DevTools space.

Senior Remote Posted 3 days ago RemoteFirstJobs Product
What this role involves

(Fully remote, async-first, DevTools SaaS, 40h/week, time zones: UTC-3 to UTC+3)

The best developers don’t wait for a customer to tell them something’s broken.

They catch it first, in the pull request, in staging, or in the checkout flow at 3am, before a single user notices. That instinct is Checkly’s whole reason to exist. We give developers and their agents the tools to own reliability the way they own their code: monitoring defined as code, powered by OpenTelemetry and Playwright, versioned and reviewed like everything else they ship. From pull request to post-mortem, in one place.

Thousands of them, from modern AI companies like Mistral and resolve.ai to large engineering orgs like LinkedIn, Citi, and 1Password, build with us. Now we need a PM who wants to take that further, in a market being rewritten in real time.

Here’s the thing about 2026: AI agents and coding assistants are shipping more software, faster, than any team could review by hand, and more of it is breaking in ways nobody has seen before. LLM-backed features fail probabilistically. Agents take actions no runbook anticipated. “Is my app healthy?” is becoming an unanswerable question for a whole generation of AI-native software. Nobody has really figured out what reliability means for this kind of software yet. That’s the problem you’d own.

What you’ll do

As a Product Manager, you will be responsible for empowering developers and designers to solve customer problems. You will work directly with our SVP Product Engineering Daniel.

You will:

  • Shape company and product strategy alongside our SVP of Product Engineering. It’s a genuine partnership: you’ll develop the vision for where Checkly goes next, decide where we play in the AI testing, monitoring, and observability landscape and where we don’t, and turn that into a direction. You build the strategy with us, not execute someone else’s.

  • Shape Checkly’s point of view on reliability in an AI-native world: how teams monitor AI-generated code, agent-driven workflows, and LLM-backed features

  • Lead initiatives across Product Engineering, Sales and Marketing, and represent Checkly directly to customers and in developer communities.

  • Live in the product and the problem. Empathy for DevOps, SRE and Platform Engineering isn’t a line item. It’s the job.

  • You ship with AI where it helps and know when not to. You don’t just talk about it.

What you should have

  • You’ve built software before this. You’re an ex-engineer, ex-founder, or ex-solutions engineer who has written real code and shipped real things, and now you want to own the product. This one’s non-negotiable: you should be able to reason about APIs, MCPs, CLIs, and how systems fit together without a translator.

  • You’ve worked in a startup, not just a big company. You’re comfortable with ambiguity, small teams, and owning outcomes end to end. You don’t need a big-company machine around you to be effective.

  • You’ve built technical products, ideally developer tools. Adjacent technical products count. Experience in monitoring or observability is a nice-to-have, not a requirement.

  • New to the PM title? That’s fine. If you’re coming from a founding or solutions-engineering seat and want to go all-in on product, we want to hear from you.

  • You’re technical enough to be dangerous with AI tooling. You can prototype in code, throw together a mock, or pressure-test technical viability yourself when it moves things forward.

  • FULLY remote role, within the UTC-3 to UTC+3 time zones. Need to be able to travel to (other) European countries without having to wait for a visa appointment.

What you will hate about us

We would rather tell you now than have you find out in month two.

  • We use AI for everything, and we mean everything. AI skepticism is not a thing here. If you have the slightest hesitation about working with AI every day, this is not the place for you, and that is completely fine.

  • We write more than we talk. We are async-first, so a lot of decisions happen in documents and threads, not meetings. If you do your best thinking out loud in a room full of people, you will miss it here.

  • We are lean, so you own the boring parts too. There is no PM ops layer to delegate the unglamorous work to. You will do strategy one hour and clean up a messy spec the next.

  • We ship constantly and change our minds. Priorities move as we learn from customers. If you need long, stable planning cycles, this will feel chaotic.

  • Customer signals come first, and most of the time they beat your gut. We build what customers actually want, not the clever thing we dreamed up. Earn it by making customers happy, and then there is room for the moonshots. If you want to lead with your own bold bets, you will find this frustrating.

Benefits

  • Transparent salary because your salary shouldn’t be dictated by how good a negotiator you are. (more info below)

  • Remote-first, flexible work hours, async-first (low meeting, high productivity) and transparent culture

  • Become part of a fast-growing, international, and remote team where your work matters, and your impact won’t get lost in layers of bureaucracy.

  • Stock options

  • 27 days of paid vacation + your local public holidays

  • Paid sick leave & up to 14 weeks of paid parental leave

  • Co-working budget or home office setup

  • Annual company kickoffs

  • Employee & contractor options

Find out more here.

What we pay

Fair, competitive, and transparent pay is very important for us. Therefore we work with a standardized salary calculator that includes several factors such as seniority level as well as location.

For this role, the range is (depending on seniority and skills):

  • €83k - €120k for someone in a similar cost of market as UK, Germany etc, + stock options

  • €75k - €105k for someone in a similar cost of market as Spain, Poland, Ukraine etc, + stock options

Apply

If this sounds interesting, please apply! Studies by several different sources have shown that on average men will apply for a job if they meet 60% of the application requirements. Women, non-binary people and POC will seek to match a much higher percentage of requirements before applying. If you’re not sure you’re the right fit, apply anyway and let us know what you bring to the table. We’d love to hear from you!

We’re all about being transparent and setting clear expectations. That’s why we’ve put together our hiring playbook and open-sourced our employee handbook. There you’ll find a sneak peek of who we are, how we work and what you can expect in our hiring process.

Read the full description
Product Associate Director, Product Strategy (US) at Code and Theory

Owns product strategy workstreams for client engagements, develops frameworks and roadmaps, facilitates alignment, and uses AI tools to strengthen research and deliverables.

Senior Remote Posted 3 days ago RemoteFirstJobs Product
What this role involves

The Associate Director, Product is a developing senior practitioner who owns strategy workstreams within larger engagements and is taking on growing client relationship responsibility. This person works confidently across the full range of strategic product work with growing independence and is building the presence and judgment to lead in the room. They are accountable for ensuring that strategy doesn’t stop at the recommendation — that the thinking is clear, sequenced, and grounded enough for a team to act on it — and are increasingly the person who bridges that gap in practice. They use AI tools actively and independently across research, synthesis, prototyping, and deliverable creation — with developing judgment about where tools strengthen the work and where they introduce risk. They are also beginning to bring that perspective into client conversations, surfacing where AI can help clients move faster or build more durable internal capability.

WHAT YOU’LL DO

  • Own discovery workstreams within engagements — competitive research, stakeholder interviews, user needs synthesis — and translate outputs into clear, actionable product insights
  • Develop product frameworks, vision documents, and roadmap inputs that reflect a clear strategic point of view, grounded in business goals and user reality. Translate that thinking into sequenced, scoped direction, defining what gets built first and why in terms a client and a delivery team can both follow
  • Build and apply prioritization models that help clients make deliberate decisions about where to focus. Facilitate alignment sessions with the confidence to move a room from competing options to a clear position, including in the face of disagreement, rather than presenting trade-offs and leaving the call to someone else
  • Ensure strategic direction is expressed in terms a delivery team can act on: reviewing, shaping, and where needed writing user stories that carry the intent of the strategy into the work without losing specificity or getting lost in abstraction
  • Contribute to defining success metrics for engagements and use data and research outputs to validate strategic recommendations, and to flag confidently when a direction needs revisiting
  • Apply AI tools independently across research, synthesis, prototyping, and deliverable creation with developing judgment about where they sharpen thinking and where human interpretation is what matters
  • Begin advising clients on where AI thinking can be embedded into their teams and ways of working, under senior direction
  • Support Senior Directors in new business contexts and develop junior practitioners through active coaching

WHAT YOU’LL NEED

  • 6+ years of experience in product strategy, digital strategy, or a related role, with a track record of owning strategy workstreams with limited oversight. Experience carrying that work through to delivery decisions or measurable outcomes is strongly preferred
  • Strong working knowledge across the core areas of strategic product work with the ability to structure a discovery, develop a vision, build a prioritization model, interpret analysis, and ensure strategic intent is expressed in delivery
  • Demonstrated ability to translate strategic thinking into concrete, actionable direction, including shaping or reviewing user stories and product requirements so that a delivery team can work from them without losing the strategic intent behind them
  • Comfort facilitating workshops, presenting to senior stakeholders, holding a clear position under pushback, and making trade-off calls when full alignment isn’t achievable
  • Ability to synthesize competitive research, user data, and business context into product recommendations that go beyond best practice with a clear, defensible point of view
  • Active, independent fluency with AI tools for research, synthesis, prototyping, and deliverable creation with developing judgment about where they help and where they fall short
  • Emerging understanding of AI as an organizational capability, and beginning confidence in surfacing those implications for clients
  • Demonstrated ability to develop junior practitioners and manage defined project workstreams with reliability and independence

ABOUT US

Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic.

Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.

The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team.

The target range of compensation for this role is $125,000 - $160,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.

Read the full description
Product Product Manager (DevTools & AI Reliability, remote) at Checkly

Lead product strategy and vision for an AI-native developer monitoring platform, shaping how teams approach reliability for AI-generated code and agent workflows.

Senior Remote Posted 3 days ago RemoteFirstJobs Product
What this role involves

(Fully remote, async-first, DevTools SaaS, 40h/week, time zones: UTC-3 to UTC+3)

The best developers don’t wait for a customer to tell them something’s broken.

They catch it first, in the pull request, in staging, or in the checkout flow at 3am, before a single user notices. That instinct is Checkly’s whole reason to exist. We give developers and their agents the tools to own reliability the way they own their code: monitoring defined as code, powered by OpenTelemetry and Playwright, versioned and reviewed like everything else they ship. From pull request to post-mortem, in one place.

Thousands of them, from modern AI companies like Mistral and resolve.ai to large engineering orgs like LinkedIn, Citi, and 1Password, build with us. Now we need a PM who wants to take that further, in a market being rewritten in real time.

Here’s the thing about 2026: AI agents and coding assistants are shipping more software, faster, than any team could review by hand, and more of it is breaking in ways nobody has seen before. LLM-backed features fail probabilistically. Agents take actions no runbook anticipated. “Is my app healthy?” is becoming an unanswerable question for a whole generation of AI-native software. Nobody has really figured out what reliability means for this kind of software yet. That’s the problem you’d own.

What you’ll do

As a Product Manager, you will be responsible for empowering developers and designers to solve customer problems. You will work directly with our SVP Product Engineering Daniel.

You will:

  • Shape company and product strategy alongside our SVP of Product Engineering. It’s a genuine partnership: you’ll develop the vision for where Checkly goes next, decide where we play in the AI testing, monitoring, and observability landscape and where we don’t, and turn that into a direction. You build the strategy with us, not execute someone else’s.

  • Shape Checkly’s point of view on reliability in an AI-native world: how teams monitor AI-generated code, agent-driven workflows, and LLM-backed features

  • Lead initiatives across Product Engineering, Sales and Marketing, and represent Checkly directly to customers and in developer communities.

  • Live in the product and the problem. Empathy for DevOps, SRE and Platform Engineering isn’t a line item. It’s the job.

  • You ship with AI where it helps and know when not to. You don’t just talk about it.

What you should have

  • You’ve built software before this. You’re an ex-engineer, ex-founder, or ex-solutions engineer who has written real code and shipped real things, and now you want to own the product. This one’s non-negotiable: you should be able to reason about APIs, MCPs, CLIs, and how systems fit together without a translator.

  • You’ve worked in a startup, not just a big company. You’re comfortable with ambiguity, small teams, and owning outcomes end to end. You don’t need a big-company machine around you to be effective.

  • You’ve built technical products, ideally developer tools. Adjacent technical products count. Experience in monitoring or observability is a nice-to-have, not a requirement.

  • New to the PM title? That’s fine. If you’re coming from a founding or solutions-engineering seat and want to go all-in on product, we want to hear from you.

  • You’re technical enough to be dangerous with AI tooling. You can prototype in code, throw together a mock, or pressure-test technical viability yourself when it moves things forward.

  • FULLY remote role, within the UTC-3 to UTC+3 time zones. Need to be able to travel to (other) European countries without having to wait for a visa appointment.

What you will hate about us

We would rather tell you now than have you find out in month two.

  • We use AI for everything, and we mean everything. AI skepticism is not a thing here. If you have the slightest hesitation about working with AI every day, this is not the place for you, and that is completely fine.

  • We write more than we talk. We are async-first, so a lot of decisions happen in documents and threads, not meetings. If you do your best thinking out loud in a room full of people, you will miss it here.

  • We are lean, so you own the boring parts too. There is no PM ops layer to delegate the unglamorous work to. You will do strategy one hour and clean up a messy spec the next.

  • We ship constantly and change our minds. Priorities move as we learn from customers. If you need long, stable planning cycles, this will feel chaotic.

  • Customer signals come first, and most of the time they beat your gut. We build what customers actually want, not the clever thing we dreamed up. Earn it by making customers happy, and then there is room for the moonshots. If you want to lead with your own bold bets, you will find this frustrating.

Benefits

  • Transparent salary because your salary shouldn’t be dictated by how good a negotiator you are. (more info below)

  • Remote-first, flexible work hours, async-first (low meeting, high productivity) and transparent culture

  • Become part of a fast-growing, international, and remote team where your work matters, and your impact won’t get lost in layers of bureaucracy.

  • Stock options

  • 27 days of paid vacation + your local public holidays

  • Paid sick leave & up to 14 weeks of paid parental leave

  • Co-working budget or home office setup

  • Annual company kickoffs

  • Employee & contractor options

Find out more here.

What we pay

Fair, competitive, and transparent pay is very important for us. Therefore we work with a standardized salary calculator that includes several factors such as seniority level as well as location.

For this role, the range is (depending on seniority and skills):

  • €83k - €120k for someone in a similar cost of market as UK, Germany etc, + stock options

  • €75k - €105k for someone in a similar cost of market as Spain, Poland, Ukraine etc, + stock options

Apply

If this sounds interesting, please apply! Studies by several different sources have shown that on average men will apply for a job if they meet 60% of the application requirements. Women, non-binary people and POC will seek to match a much higher percentage of requirements before applying. If you’re not sure you’re the right fit, apply anyway and let us know what you bring to the table. We’d love to hear from you!

We’re all about being transparent and setting clear expectations. That’s why we’ve put together our hiring playbook and open-sourced our employee handbook. There you’ll find a sneak peek of who we are, how we work and what you can expect in our hiring process.

Read the full description
Product Associate Director, Product Strategy (US) at Code and Theory

Senior product strategist who owns discovery and strategy workstreams, develops product frameworks and roadmaps, and uses AI tools to strengthen research, synthesis, and client deliverables.

Senior Remote Posted 3 days ago RemoteFirstJobs Product
What this role involves

The Associate Director, Product is a developing senior practitioner who owns strategy workstreams within larger engagements and is taking on growing client relationship responsibility. This person works confidently across the full range of strategic product work with growing independence and is building the presence and judgment to lead in the room. They are accountable for ensuring that strategy doesn’t stop at the recommendation — that the thinking is clear, sequenced, and grounded enough for a team to act on it — and are increasingly the person who bridges that gap in practice. They use AI tools actively and independently across research, synthesis, prototyping, and deliverable creation — with developing judgment about where tools strengthen the work and where they introduce risk. They are also beginning to bring that perspective into client conversations, surfacing where AI can help clients move faster or build more durable internal capability.

WHAT YOU’LL DO

  • Own discovery workstreams within engagements — competitive research, stakeholder interviews, user needs synthesis — and translate outputs into clear, actionable product insights
  • Develop product frameworks, vision documents, and roadmap inputs that reflect a clear strategic point of view, grounded in business goals and user reality. Translate that thinking into sequenced, scoped direction, defining what gets built first and why in terms a client and a delivery team can both follow
  • Build and apply prioritization models that help clients make deliberate decisions about where to focus. Facilitate alignment sessions with the confidence to move a room from competing options to a clear position, including in the face of disagreement, rather than presenting trade-offs and leaving the call to someone else
  • Ensure strategic direction is expressed in terms a delivery team can act on: reviewing, shaping, and where needed writing user stories that carry the intent of the strategy into the work without losing specificity or getting lost in abstraction
  • Contribute to defining success metrics for engagements and use data and research outputs to validate strategic recommendations, and to flag confidently when a direction needs revisiting
  • Apply AI tools independently across research, synthesis, prototyping, and deliverable creation with developing judgment about where they sharpen thinking and where human interpretation is what matters
  • Begin advising clients on where AI thinking can be embedded into their teams and ways of working, under senior direction
  • Support Senior Directors in new business contexts and develop junior practitioners through active coaching

WHAT YOU’LL NEED

  • 6+ years of experience in product strategy, digital strategy, or a related role, with a track record of owning strategy workstreams with limited oversight. Experience carrying that work through to delivery decisions or measurable outcomes is strongly preferred
  • Strong working knowledge across the core areas of strategic product work with the ability to structure a discovery, develop a vision, build a prioritization model, interpret analysis, and ensure strategic intent is expressed in delivery
  • Demonstrated ability to translate strategic thinking into concrete, actionable direction, including shaping or reviewing user stories and product requirements so that a delivery team can work from them without losing the strategic intent behind them
  • Comfort facilitating workshops, presenting to senior stakeholders, holding a clear position under pushback, and making trade-off calls when full alignment isn’t achievable
  • Ability to synthesize competitive research, user data, and business context into product recommendations that go beyond best practice with a clear, defensible point of view
  • Active, independent fluency with AI tools for research, synthesis, prototyping, and deliverable creation with developing judgment about where they help and where they fall short
  • Emerging understanding of AI as an organizational capability, and beginning confidence in surfacing those implications for clients
  • Demonstrated ability to develop junior practitioners and manage defined project workstreams with reliability and independence

ABOUT US

Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic.

Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.

The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team.

The target range of compensation for this role is $125,000 - $160,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.

Read the full description
Product Product Manager (DevTools & AI Reliability, remote) at Checkly

Shape product strategy and vision for an AI-native developer monitoring platform, defining reliability solutions for AI-generated code and agent-driven workflows.

Senior Remote Posted 3 days ago RemoteFirstJobs Product
What this role involves

(Fully remote, async-first, DevTools SaaS, 40h/week, time zones: UTC-3 to UTC+3)

The best developers don’t wait for a customer to tell them something’s broken.

They catch it first, in the pull request, in staging, or in the checkout flow at 3am, before a single user notices. That instinct is Checkly’s whole reason to exist. We give developers and their agents the tools to own reliability the way they own their code: monitoring defined as code, powered by OpenTelemetry and Playwright, versioned and reviewed like everything else they ship. From pull request to post-mortem, in one place.

Thousands of them, from modern AI companies like Mistral and resolve.ai to large engineering orgs like LinkedIn, Citi, and 1Password, build with us. Now we need a PM who wants to take that further, in a market being rewritten in real time.

Here’s the thing about 2026: AI agents and coding assistants are shipping more software, faster, than any team could review by hand, and more of it is breaking in ways nobody has seen before. LLM-backed features fail probabilistically. Agents take actions no runbook anticipated. “Is my app healthy?” is becoming an unanswerable question for a whole generation of AI-native software. Nobody has really figured out what reliability means for this kind of software yet. That’s the problem you’d own.

What you’ll do

As a Product Manager, you will be responsible for empowering developers and designers to solve customer problems. You will work directly with our SVP Product Engineering Daniel.

You will:

  • Shape company and product strategy alongside our SVP of Product Engineering. It’s a genuine partnership: you’ll develop the vision for where Checkly goes next, decide where we play in the AI testing, monitoring, and observability landscape and where we don’t, and turn that into a direction. You build the strategy with us, not execute someone else’s.

  • Shape Checkly’s point of view on reliability in an AI-native world: how teams monitor AI-generated code, agent-driven workflows, and LLM-backed features

  • Lead initiatives across Product Engineering, Sales and Marketing, and represent Checkly directly to customers and in developer communities.

  • Live in the product and the problem. Empathy for DevOps, SRE and Platform Engineering isn’t a line item. It’s the job.

  • You ship with AI where it helps and know when not to. You don’t just talk about it.

What you should have

  • You’ve built software before this. You’re an ex-engineer, ex-founder, or ex-solutions engineer who has written real code and shipped real things, and now you want to own the product. This one’s non-negotiable: you should be able to reason about APIs, MCPs, CLIs, and how systems fit together without a translator.

  • You’ve worked in a startup, not just a big company. You’re comfortable with ambiguity, small teams, and owning outcomes end to end. You don’t need a big-company machine around you to be effective.

  • You’ve built technical products, ideally developer tools. Adjacent technical products count. Experience in monitoring or observability is a nice-to-have, not a requirement.

  • New to the PM title? That’s fine. If you’re coming from a founding or solutions-engineering seat and want to go all-in on product, we want to hear from you.

  • You’re technical enough to be dangerous with AI tooling. You can prototype in code, throw together a mock, or pressure-test technical viability yourself when it moves things forward.

  • FULLY remote role, within the UTC-3 to UTC+3 time zones. Need to be able to travel to (other) European countries without having to wait for a visa appointment.

What you will hate about us

We would rather tell you now than have you find out in month two.

  • We use AI for everything, and we mean everything. AI skepticism is not a thing here. If you have the slightest hesitation about working with AI every day, this is not the place for you, and that is completely fine.

  • We write more than we talk. We are async-first, so a lot of decisions happen in documents and threads, not meetings. If you do your best thinking out loud in a room full of people, you will miss it here.

  • We are lean, so you own the boring parts too. There is no PM ops layer to delegate the unglamorous work to. You will do strategy one hour and clean up a messy spec the next.

  • We ship constantly and change our minds. Priorities move as we learn from customers. If you need long, stable planning cycles, this will feel chaotic.

  • Customer signals come first, and most of the time they beat your gut. We build what customers actually want, not the clever thing we dreamed up. Earn it by making customers happy, and then there is room for the moonshots. If you want to lead with your own bold bets, you will find this frustrating.

Benefits

  • Transparent salary because your salary shouldn’t be dictated by how good a negotiator you are. (more info below)

  • Remote-first, flexible work hours, async-first (low meeting, high productivity) and transparent culture

  • Become part of a fast-growing, international, and remote team where your work matters, and your impact won’t get lost in layers of bureaucracy.

  • Stock options

  • 27 days of paid vacation + your local public holidays

  • Paid sick leave & up to 14 weeks of paid parental leave

  • Co-working budget or home office setup

  • Annual company kickoffs

  • Employee & contractor options

Find out more here.

What we pay

Fair, competitive, and transparent pay is very important for us. Therefore we work with a standardized salary calculator that includes several factors such as seniority level as well as location.

For this role, the range is (depending on seniority and skills):

  • €83k - €120k for someone in a similar cost of market as UK, Germany etc, + stock options

  • €75k - €105k for someone in a similar cost of market as Spain, Poland, Ukraine etc, + stock options

Apply

If this sounds interesting, please apply! Studies by several different sources have shown that on average men will apply for a job if they meet 60% of the application requirements. Women, non-binary people and POC will seek to match a much higher percentage of requirements before applying. If you’re not sure you’re the right fit, apply anyway and let us know what you bring to the table. We’d love to hear from you!

We’re all about being transparent and setting clear expectations. That’s why we’ve put together our hiring playbook and open-sourced our employee handbook. There you’ll find a sneak peek of who we are, how we work and what you can expect in our hiring process.

Read the full description
Product Senior Product Delivery Manager (remote, Bulgaria) - Availability to work USA EST or CST working hours. at Sutherland

Senior Product Delivery Manager owns product vision, requirements, and full delivery lifecycle for a contact center platform, making scope and release decisions while serving as product authority to engineering and clients.

Senior Remote Posted 4 days ago RemoteFirstJobs Product
What this role involves

Company Description

About Sutherland:

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results

Job Description

About the Role

Connect is one of the premier and fastest selling products at Sutherland, providing a full omni-channel, Contact Center as a Service solution for our clients. We are looking for an experienced Sr. Product Delivery Manager to join our growing team and drive the delivery of Connect products and services through the full development lifecycle.

The Product Owner sets product vision and roadmap direction. From that point the product is yours through delivery: shaping requirements into a solution that can actually be built, making the trade-off calls that decide what ships and what defers, driving the build, running QA and UAT, and getting the product released and ready to deploy. Client deployments are run by the project management organization, and you support them as the product authority. At times this team carries the deployment directly. This is not a coordination role. You are expected to apply product judgment on scope, design, and release readiness, and to carry the professional standing that earns you the respect of engineering, operations, and clients.

Real contact center expertise is essential. You will make product and delivery decisions daily on omni-channel routing, telephony, agent desktop, recording, reporting, and integration behavior. You need to know how a contact center runs well enough to recognize when a design will not hold up against real routing, peak volume, or a failover, and to make that case to engineering. Candidates must have delivered products or capabilities on a contact center platform.

You will join a team of Product Delivery Managers reporting to the Head of Product Delivery. Delivery work is shared across the team, so you will coordinate with your peers on dependencies, shared components, release trains, and release order, and help shape the standards the team works to. The role has no direct reports and depends on working effectively across architecture, engineering, QA, project management, implementation, and operations. This is a remote position based in the United States. The team works US business hours, primarily Eastern Time and extending to Pacific Time, and that must be your normal business day. This role cannot be worked as an offset shift from another region.

Key Responsibilities

Requirements Intake & Delivery Planning

  • Take product direction and priorities from the Head of Product Delivery and shape them into a delivery plan, including where the approach has to change to hold up in a live contact center.
  • Review requirements for clarity, completeness, testability, and feasibility. Take gaps, conflicts, and ambiguities back to the Head of Product Delivery and resolve them before work starts.
  • Break requirements into epics, features, user stories, and acceptance criteria that development and QA can work from.
  • Size and phase the work with engineering, set milestones and release targets, and identify dependencies, assumptions, and risks up front.
  • Coordinate with peer Product Delivery Managers on cross-product dependencies, shared components, and release order.
  • Separate client-specific configuration from core product capability, and flag anything that would change product direction for the Head of Product Delivery.
  • Escalate scope, capacity, or timeline conflicts to the Head of Product Delivery with options and a recommendation.

Design & Build

  • Own execution for your assigned products and features: scope, schedule, quality, and dependencies.
  • Work with solution architects and engineering leads to turn approved requirements into functional and technical designs, and test those designs against real routing, agent workflow, telephony, recording, and reporting behavior.
  • Act as product owner for the scrum team: maintain the backlog, clarify requirements, clear roadblocks, and accept completed work against the acceptance criteria.
  • Maintain accurate delivery status and raise risks, issues, and blockers early with a recommended course of action.
  • Make the scope calls inside a release: decide what ships and what defers based on defect risk, client impact, and production readiness.

QA, UAT & Release

  • Set test scope, strategy, and entry and exit criteria with QA, and confirm coverage against the documented requirements and acceptance criteria.
  • Run defect triage and prioritization, push fixes and retests, and track defect trends against the release date.
  • Plan and lead user acceptance testing with internal and client stakeholders and obtain UAT sign-off.
  • Own the product release plan with engineering and operations, including environment readiness, rollback, and go / no go criteria for putting the product into service.
  • Give the Head of Product Delivery a go or no go recommendation supported by test results, open defects, and known risk.
  • Support the project management organization on client deployments as the product authority, and lead the deployment directly when this team carries it.

Release & Deployment Support

  • Produce the release package the deployment teams work from: release notes, configuration and technical documentation, runbooks, and internal readiness sessions.
  • Hand the product to operations, support, and the project management organization with escalation paths, known issues, and supportability documentation.
  • Act as the product escalation point once deployments are in the field: answer design and configuration questions, and own resolution of product defects found during rollout.
  • Stay engaged through hypercare on the product side, working with operations and support until production issues and post-release fixes are closed.
  • Turn production performance, defect trends, and delivery lessons into roadmap direction and bring it back to the Head of Product Delivery, and manage delivery of enhancements, maintenance releases, and version upgrades.

Qualifications

  • 7+ years of hands-on contact center technology experience across voice, email, chat, SMS, social, web, video, and mobile.
  • 5+ years in product delivery, delivery management, product ownership, or technical project management for software products.
  • Availability to work USA EST or CST working hours
  • Hands-on delivery or configuration experience on at least one major contact center platform: Genesys, NICE, Cisco, Avaya, Five9, Amazon Connect, or Twilio Flex.
  • Working knowledge of how contact center components fit together: ACD and routing, IVR and self-service, CTI and agent desktop, dialer and outbound, call recording, screen recording, quality management, workforce management, and reporting.
  • Experience with contact center integrations: CRM and ticketing, screen pop, APIs and webhooks, SIP and carrier connectivity, and reporting feeds.
  • Experience planning and executing production releases into live 24x7 customer-facing environments, including go-live, rollback, and go / no go decisions.
  • Working knowledge of QA practice: test strategy, defect triage and prioritization, release criteria, and UAT.
  • Experience with Agile, Scrum, or hybrid delivery, using Jira or Azure DevOps.
  • Familiarity with the regulatory environment contact centers operate in, including PCI-DSS, TCPA, GDPR, HIPAA, and call recording consent.
  • Prior experience reviewing and analyzing contact center solutions, and recommending design improvements and roadmap direction.
  • Excellent written and verbal communication skills, including reporting to leadership and translating between business and technical audiences.
  • Sound judgment under pressure: able to weigh incomplete information and make a defensible call rather than escalate every decision.
  • Strong analytical skills and the discipline to track dependencies, defects, and commitments without losing sight of the release goal.
  • Takes accountability for delivery outcomes and product quality.
  • Effective in a fast-paced hybrid Agile environment with shifting priorities.
  • Builds durable working relationships across engineering, QA, operations, and client teams.

Preferred Qualifications

  • Delivery experience in a BPO or outsourced contact center environment, with multi-client and multi-site deployments.
  • Experience delivering AI and automation into a contact center: virtual agents, conversational IVR, agent assist, speech and text analytics, or intelligent routing.
  • Experience delivering CCaaS capabilities in a multi-tenant, cloud-native environment.
  • Prior time inside contact center operations, such as a supervisor or workforce role, alongside technology delivery.
  • Relevant certifications such as CSPO, CSM, SAFe, or PMP, or a platform-specific contact center certification.
Read the full description