At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

We are seeking a skilled Procurement Senior Analyst to support end‑to‑end procurement activities across our Corporate Functions. In this role, you will lead sourcing, supplier engagement, and the administration of procurement agreements, ensuring all actions comply with established policies and align with business needs. This remote position reports to a Procurement Manager and is part of a collaborative team of 3–5 procurement professionals.

Procurement Operations

• Support the full procurement lifecycle, including processing procurement agreements, modifications, and purchase orders.
• Support sourcing strategies by conducting price analyses, evaluating proposals, and coordinating Requests for Proposals (RFPs).
• Manage assigned workload, prioritize incoming requests, and ensure timely, high‑quality delivery of procurement actions.
• Identify potential issues or bottlenecks and escalate concerns to leadership as needed.

Stakeholder Partnership

• Collaborate with internal teams—including Corporate Functions, Supply Chain Risk Management, Legal, and other business groups—to support procurement requirements.
• Build and maintain productive relationships with suppliers and internal customers.
• Coordinate and facilitate meetings with stakeholders and suppliers to support procurement planning and execution.
• Participate in team initiatives and special projects to enhance procurement operations.

Documentation & Compliance

• Maintain accurate records, documentation, and workflow activity in approved systems such as SharePoint.
• Respond to data calls and contribute to reporting that supports procurement metrics and operational visibility.
• Ensure all procurement actions meet compliance standards and align with established policies and procedures.

Who You Are

• A proactive and organized professional who can manage multiple priorities in a fast‑paced environment.
• An effective communicator who can collaborate with individuals at all levels and provide excellent customer service.
• A team‑oriented contributor who values ethical decision‑making and brings strong problem‑solving skills.
• An independent worker who also thrives in a collaborative, high‑volume operational environment.
• Demonstrate adaptability and openness to evolving processes and system enhancements by actively learning new tools, embracing updated workflows, and supporting continuous improvement initiatives. Collaborate with stakeholders to ensure smooth transitions, provide feedback during adoption, and maintain a positive, solutions‑oriented approach as organizational needs and systems evolve.

What you need

• U.S. Citizenship required
• 2+ years’ Procurement experience in a Federal Government contracting environment working with Cloud, Hardware, Software, Facilities suppliers.
• Proficient in Microsoft Office Suite – Outlook, Excel, PowerPoint, SharePoint, Teams
• Beginner knowledge of FAR/DFAR and Public Law requirements to procurement agreements.

Bonus if you have

• Bachelor’s Degree required
• More than 2 years in the Federal market space in the areas of procurement, contracting, finance, pricing, or a related field
• Detailed oriented, organized, flexible
• Able to set priorities and de-conflict multiple demands
• Strong verbal, written, and interpersonal communication skills
• Able to apply sound business judgment
• Ability to multi-task
• Finance and/or analytical experience
• Experience working in a DCMA approved purchasing system
• Supply Chain Risk Management experience
• Costpoint, Salesforce, Copilot or other AI experience

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland is:

$48,500—$92,300 USD

What We Believe

As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement.

Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.

Requesting An Accommodation

Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If youare being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or © consistent with the Company’s legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.

We are seeking a Senior Sales Strategy & Operations Analyst to support our global commercial sales teams, primarily across North America and EMEA. This role will be a critical partner to commercial leadership and sales teams, driving operational excellence and enabling revenue growth through scalable processes and data-driven insights.

Key Responsibilities

Operational Support & Execution

• Manage daily operational requests from commercial sales teams, including territory management, account assignments, and rep coverage optimization
• Serve as a strategic business partner to the AVP of Commercial Sales
• Serve as primary point of contact for commercial teams on operational needs and process questions
• Support weekly/monthly forecasting processes and pipeline reviews

Process Design & Scalability

• Build and implement scalable processes for commercial teams (e.g., BDR routing, lead assignment, account segmentation)
• Identify operational inefficiencies and design solutions to improve team productivity
• Partner with Finance, IT and other peers on cross functional projects
• Document and maintain standard operating procedures for commercial sales operations

Data & Analytics

• Respond to ad-hoc data requests from sales leadership and reps (account lists, performance metrics, customer segmentation)
• Maintain and update Salesforce dashboards and reports to ensure data accuracy and reliability
• Partner with analytics teams to identify best sources of truth for key metrics (meetings, pipeline, customer data)
• Conduct analysis on customer accounts (e.g., AI customer segmentation by ARR, renewal tracking, churn risk identification)

Systems & Tools Management

• Ensure data integrity across Salesforce, Tableau, and other sales tools
• Troubleshoot reporting discrepancies and work with stakeholders to resolve data quality issues

Qualifications

Required:

• 3-5 years of experience in sales operations, revenue operations, or strategy & operations
• Strong proficiency in Salesforce (reports, dashboards, data management)
• Advanced Excel/Google Sheets skills and experience with data analysis
• Proven ability to build scalable processes and drive operational improvements
• Excellent communication skills and ability to partner cross-functionally
• Comfortable working independently in a matrix organization with multiple business partners and senior Strategy & Operations stakeholders
• Self-starter with strong project management capabilities

Preferred:

• Experience with Tableau or similar BI tools or SQL skill
• Background supporting commercial/mid-market sales teams
• Familiarity with BDR/SDR operations and lead routing
• Experience in SaaS or technology sales environment

The base salary range for this position is $99,000.00 - $149,600.00 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Hesitant to apply?

We encourage you to submit your resume even if you don’t meet every requirement. We value potential and consider each candidate’s full professional story. Whether you’re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia

Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon

United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming

Candidates must reside in an eligible location, which vary by role.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty’s Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

Senior RevOps Manager

Prolific

Prolific is not just another player in the AI space – we are the architects of the human data infrastructure that’s reshaping the landscape of AI development. In a world where foundational AI technologies are increasingly commoditized, it’s the quality and diversity of human-generated data that truly differentiates products and models.

The role

Prolific for Research is a business unit dedicated entirely to serving our research customer base. We operate a hybrid go-to-market model spanning product-led growth, scaled customer success and a targeted direct sales motion and the person in this role needs to be comfortable across all of them.

This 12 month fixed term role is a senior individual contributor role embedded in the Prolific for Research leadership team, reporting directly to the VP Research. You’ll be the sole RevOps practitioner for the business unit, which means you’ll need to be as comfortable owning strategy as you are doing the work. You’ll be expected to operate as a trusted senior partner to each of your stakeholders, proactively identify problems, and own solutions end-to-end.

What you’ll be doing in the role

Revenue Planning & Commercial Operations

• Own revenue planning and target-setting in close partnership with Finance and FP&A
• Lead quota modelling and compensation plan design, and manage the operational execution of comp plans
• Maintain and continuously improve our forecasting model, accounting for the nuances of a consumption-based revenue model
• Build and maintain pipeline models that serve both sales-led and PLG-driven motions

CRM & Tech Stack Ownership

• Own HubSpot as the primary CRM administrator for Prolific for Research, including all workflows, automations, and customisations required to support multiple GTM motions
• Maintain a prioritised RevOps roadmap that enables sales, customer success, marketing, and data teams to operate effectively
• Ensure the data warehouse and CRM are well-integrated so that customer journey signals are accessible to the teams that need them

Data, Insights & Infrastructure

• Work closely with our embedded data team to ensure data is accurate, accessible, and actionable
• Develop and maintain customer categorisation frameworks and target account lists for the sales and partnerships teams
• Produce data-led reporting and insights that support decision-making across the Prolific for Research leadership team

Stakeholder Partnership

• Serve as a senior RevOps partner to the VP Research, Head of Sales & Partnerships, Head of Growth Marketing, and Scaled Customer Success Lead
• Actively participate in the Prolific for Research leadership team as a contributor to business strategy and operational planning
• Proactively identify operational problems and drive their resolution end-to-end

What you’ll bring to the role

• Proven experience in Revenue Operations, Sales Operations, or Business Operations in a high-growth B2B technology company
• Demonstrated experience supporting go-to-market models that include product-led growth alongside, or instead of, a traditional sales motion
• Strong hands-on HubSpot administration skills, including workflow design, custom properties, and CRM architecture
• Confidence working with data: you can collaborate with data teams, interpret or write SQL, and build models that stakeholders trust and use
• Experience with revenue planning, quota setting, and compensation modelling
• The ability to operate effectively as a sole practitioner: you’re as comfortable executing as you are advising
• The credibility and communication skills to hold your own as a senior partner to senior stakeholders, while also being the person who gets things done
• A startup or scale-up mindset: you set high standards for yourself, take ownership without being asked, and stay composed when things are ambiguous

Why Prolific is a great place to work

We’ve built a unique platform that connects researchers and companies with a global pool of participants, enabling the collection of high-quality, ethically sourced human behavioral data and feedback. This data is the cornerstone of developing more accurate, nuanced, and aligned AI systems.

We believe that the next leap in AI capabilities won’t come solely from scaling existing models but from integrating diverse human perspectives and behaviors into AI development. By providing this crucial human data infrastructure, Prolific is positioning itself at the forefront of the next wave of AI innovation—one that reflects the breadth and the best of humanity.

Working for us will place you at the forefront of AI innovation, providing access to our unique human data platform and opportunities for groundbreaking research. Join us to enjoy a competitive salary, benefits, and remote working within our impactful, mission-driven culture.

L inks to more information on Prolific

Benefits

External Handbook

Website

Youtube

Privacy Statement

By submitting your application, you agree that Prolific may collect your personal data for recruiting and global organization planning. Prolific’s Candidate Privacy Notice explains what personal information Prolific may process, where Prolific may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Prolific use of your personal information.

Responsible for the clinical operations of a project within a defined regional/global level.  Provides oversight of project deliverables, assigned Clinical Research Associate (CRAs) and Investigator sites in accordance with the Monitoring Plan, Protocol, Good Clinical Practice (GCP), ICH guidelines and local regulations.  The COL acts as a primary liaison between the CRAs and the clinical project team.  Additional responsibilities include project specific training of CRAs, conducting assessment visits with CRAs, implementation of enrollment and recruitment strategies, preparation of the monitoring plan and other structural documentation and the oversight of monitoring visit scheduling, site and monitoring performance metrics, issue escalation and corrective actions.  The COL will develop study tools for site and CRA use, review visit reports, review and track protocol deviations, and support other objectives for clinical operations and the clinical project team.

Project Oversight

• Overall oversight of (a group of) regional CRAs to ensure (site) compliance with study protocol, study plans, ICH-GCP, local regulations and study timelines.
• Monitoring support visits (Co-monitoring), per project requirements, to aid the site/CRA in the satisfactory performance and compliance with standards mentioned above.
• May support clinical project team by providing oversight of study deliverables related to other departments (e.g. Data Management, TMF Operations, etc.)
• Oversee regional startup and feasibility activities.
• Assist in vendor management activities as required per project.
• Perform review of visit reports for quality, compliance and appropriate site management.
• Assure compliance with high quality and timely project deliverables according to the project requirements and the monitoring plan.
• Proactive management of site and country performance (recruitment, data collection, document collection, TMF review etc.) and inform clinical project team on progress.
• Contribute to financial project management processes as applicable.  May include but may not be limited to input on revenue recognition, site payments, and site pass-through expense review.
• May be required to manage/oversee investigator sites including CRA responsibilities, on a temporary or permanent basis.

Project Liaison

• Conduct regular global CRA calls with the monitoring and site management team, as well as individual/country CRA calls
• Attend meetings with Study Sponsor to provide status updates on country and site progress
• Provide operational support and guidance to the monitoring team throughout project.
• Provide project training/mentoring to regional CRAs on study procedures, clinical plans and guidelines, and timelines for the study. Ensures study specific training requirements are completed and documented.
• First point of contact for regional CRAs for study-specific questions and issues. Escalates to PM and other functions as appropriate.
• Support line managers by providing status updates on utilization and performance of CRAs.
• Liaise with line manager for assigning sites to CRAs following line manager allocation of a CRA resource to the project.
• Conduct CRA Assessment visits per departmental requirements to assess the performance of the CRA against their monitoring responsibilities.

Study Documents and Plans

• Develop training materials and study tools for sites and CRAs, including monitoring plans.
• Develop and implement enrolment and recruitment strategies together with clinical project team.
• Develop presentation materials for and presents at Sponsor Kickoff meetings, Investigator meetings and Sponsor Calls (as needed), and prepares presentations for Site Qualification Visits and Site Initiation Visits.

Qualifications

• College diploma/degree AND 7-9 years related experience +continuous training and knowledge/skills upgrading

OR

• Undergraduate university degree (Bachelors or Honors Bachelors) AND 4-6 years’ experience + substantial on-going job-related training

Other

• Health Sciences, Life Sciences or Nursing specialty preferred, or SoCRA and/or ACRP Certification/Designation.
• Should have a minimum of 3 years CRA experience, have strong experience with EDC systems, be proficient with MS Office, have strong written and verbal communication skills and highly effective interpersonal and organizational skills.
• Demonstrate the following attributes: proactive, detail oriented, task-driven and highly organized.
• Demonstrate the critical elements of GCPs and local regulations as they relate to clinical monitoring, IRB/EC and Investigator responsibilities.
• Demonstrated ability in report writing and strong ability to critically understand clinical research documents.
• Ability to handle multiple tasks to meet deadlines in a dynamic environment.

Working Conditions

• Home-based

$78,000 - $130,000 a year

+ Bonus

Accommodations for persons with disabilities are available on request in respect of all aspects of the recruitment and selection lifecycle. Requests can be directed to [email protected]

PHISHING SCAM WARNING: Alimentiv is aware of the continued increase of phishing scams, leveraging various methods of attack via email, text, voice and social media. Please note that Alimentiv only uses company email addresses, which contain “@alimentiv.com”, to communicate with candidates via email. If you are contacted by someone about an open job at Alimentiv, please verify the domain of the sender’s email address and that they are asking you to apply on this website. If you believe you’ve been a victim of a phishing scam, please contact your local government cyber authority to report.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Senior RevOps Manager

Prolific

Prolific is not just another player in the AI space – we are the architects of the human data infrastructure that’s reshaping the landscape of AI development. In a world where foundational AI technologies are increasingly commoditized, it’s the quality and diversity of human-generated data that truly differentiates products and models.

The role

Prolific for Research is a business unit dedicated entirely to serving our research customer base. We operate a hybrid go-to-market model spanning product-led growth, scaled customer success and a targeted direct sales motion and the person in this role needs to be comfortable across all of them.

This 12 month fixed term role is a senior individual contributor role embedded in the Prolific for Research leadership team, reporting directly to the VP Research. You’ll be the sole RevOps practitioner for the business unit, which means you’ll need to be as comfortable owning strategy as you are doing the work. You’ll be expected to operate as a trusted senior partner to each of your stakeholders, proactively identify problems, and own solutions end-to-end.

What you’ll be doing in the role

Revenue Planning & Commercial Operations

• Own revenue planning and target-setting in close partnership with Finance and FP&A
• Lead quota modelling and compensation plan design, and manage the operational execution of comp plans
• Maintain and continuously improve our forecasting model, accounting for the nuances of a consumption-based revenue model
• Build and maintain pipeline models that serve both sales-led and PLG-driven motions

CRM & Tech Stack Ownership

• Own HubSpot as the primary CRM administrator for Prolific for Research, including all workflows, automations, and customisations required to support multiple GTM motions
• Maintain a prioritised RevOps roadmap that enables sales, customer success, marketing, and data teams to operate effectively
• Ensure the data warehouse and CRM are well-integrated so that customer journey signals are accessible to the teams that need them

Data, Insights & Infrastructure

• Work closely with our embedded data team to ensure data is accurate, accessible, and actionable
• Develop and maintain customer categorisation frameworks and target account lists for the sales and partnerships teams
• Produce data-led reporting and insights that support decision-making across the Prolific for Research leadership team

Stakeholder Partnership

• Serve as a senior RevOps partner to the VP Research, Head of Sales & Partnerships, Head of Growth Marketing, and Scaled Customer Success Lead
• Actively participate in the Prolific for Research leadership team as a contributor to business strategy and operational planning
• Proactively identify operational problems and drive their resolution end-to-end

What you’ll bring to the role

• Proven experience in Revenue Operations, Sales Operations, or Business Operations in a high-growth B2B technology company
• Demonstrated experience supporting go-to-market models that include product-led growth alongside, or instead of, a traditional sales motion
• Strong hands-on HubSpot administration skills, including workflow design, custom properties, and CRM architecture
• Confidence working with data: you can collaborate with data teams, interpret or write SQL, and build models that stakeholders trust and use
• Experience with revenue planning, quota setting, and compensation modelling
• The ability to operate effectively as a sole practitioner: you’re as comfortable executing as you are advising
• The credibility and communication skills to hold your own as a senior partner to senior stakeholders, while also being the person who gets things done
• A startup or scale-up mindset: you set high standards for yourself, take ownership without being asked, and stay composed when things are ambiguous

Why Prolific is a great place to work

We’ve built a unique platform that connects researchers and companies with a global pool of participants, enabling the collection of high-quality, ethically sourced human behavioral data and feedback. This data is the cornerstone of developing more accurate, nuanced, and aligned AI systems.

We believe that the next leap in AI capabilities won’t come solely from scaling existing models but from integrating diverse human perspectives and behaviors into AI development. By providing this crucial human data infrastructure, Prolific is positioning itself at the forefront of the next wave of AI innovation—one that reflects the breadth and the best of humanity.

Working for us will place you at the forefront of AI innovation, providing access to our unique human data platform and opportunities for groundbreaking research. Join us to enjoy a competitive salary, benefits, and remote working within our impactful, mission-driven culture.

L inks to more information on Prolific

Benefits

External Handbook

Website

Youtube

Privacy Statement

By submitting your application, you agree that Prolific may collect your personal data for recruiting and global organization planning. Prolific’s Candidate Privacy Notice explains what personal information Prolific may process, where Prolific may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Prolific use of your personal information.

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.

We are seeking a Senior Sales Strategy & Operations Analyst to support our global commercial sales teams, primarily across North America and EMEA. This role will be a critical partner to commercial leadership and sales teams, driving operational excellence and enabling revenue growth through scalable processes and data-driven insights.

Key Responsibilities

Operational Support & Execution

• Manage daily operational requests from commercial sales teams, including territory management, account assignments, and rep coverage optimization
• Serve as a strategic business partner to the AVP of Commercial Sales
• Serve as primary point of contact for commercial teams on operational needs and process questions
• Support weekly/monthly forecasting processes and pipeline reviews

Process Design & Scalability

• Build and implement scalable processes for commercial teams (e.g., BDR routing, lead assignment, account segmentation)
• Identify operational inefficiencies and design solutions to improve team productivity
• Partner with Finance, IT and other peers on cross functional projects
• Document and maintain standard operating procedures for commercial sales operations

Data & Analytics

• Respond to ad-hoc data requests from sales leadership and reps (account lists, performance metrics, customer segmentation)
• Maintain and update Salesforce dashboards and reports to ensure data accuracy and reliability
• Partner with analytics teams to identify best sources of truth for key metrics (meetings, pipeline, customer data)
• Conduct analysis on customer accounts (e.g., AI customer segmentation by ARR, renewal tracking, churn risk identification)

Systems & Tools Management

• Ensure data integrity across Salesforce, Tableau, and other sales tools
• Troubleshoot reporting discrepancies and work with stakeholders to resolve data quality issues

Qualifications

Required:

• 3-5 years of experience in sales operations, revenue operations, or strategy & operations
• Strong proficiency in Salesforce (reports, dashboards, data management)
• Advanced Excel/Google Sheets skills and experience with data analysis
• Proven ability to build scalable processes and drive operational improvements
• Excellent communication skills and ability to partner cross-functionally
• Comfortable working independently in a matrix organization with multiple business partners and senior Strategy & Operations stakeholders
• Self-starter with strong project management capabilities

Preferred:

• Experience with Tableau or similar BI tools or SQL skill
• Background supporting commercial/mid-market sales teams
• Familiarity with BDR/SDR operations and lead routing
• Experience in SaaS or technology sales environment

The base salary range for this position is $99,000.00 - $149,600.00 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Hesitant to apply?

We encourage you to submit your resume even if you don’t meet every requirement. We value potential and consider each candidate’s full professional story. Whether you’re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia

Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon

United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming

Candidates must reside in an eligible location, which vary by role.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty’s Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

Senior RevOps Manager

Prolific

Prolific is not just another player in the AI space – we are the architects of the human data infrastructure that’s reshaping the landscape of AI development. In a world where foundational AI technologies are increasingly commoditized, it’s the quality and diversity of human-generated data that truly differentiates products and models.

The role

Prolific for Research is a business unit dedicated entirely to serving our research customer base. We operate a hybrid go-to-market model spanning product-led growth, scaled customer success and a targeted direct sales motion and the person in this role needs to be comfortable across all of them.

This 12 month fixed term role is a senior individual contributor role embedded in the Prolific for Research leadership team, reporting directly to the VP Research. You’ll be the sole RevOps practitioner for the business unit, which means you’ll need to be as comfortable owning strategy as you are doing the work. You’ll be expected to operate as a trusted senior partner to each of your stakeholders, proactively identify problems, and own solutions end-to-end.

What you’ll be doing in the role

Revenue Planning & Commercial Operations

• Own revenue planning and target-setting in close partnership with Finance and FP&A
• Lead quota modelling and compensation plan design, and manage the operational execution of comp plans
• Maintain and continuously improve our forecasting model, accounting for the nuances of a consumption-based revenue model
• Build and maintain pipeline models that serve both sales-led and PLG-driven motions

CRM & Tech Stack Ownership

• Own HubSpot as the primary CRM administrator for Prolific for Research, including all workflows, automations, and customisations required to support multiple GTM motions
• Maintain a prioritised RevOps roadmap that enables sales, customer success, marketing, and data teams to operate effectively
• Ensure the data warehouse and CRM are well-integrated so that customer journey signals are accessible to the teams that need them

Data, Insights & Infrastructure

• Work closely with our embedded data team to ensure data is accurate, accessible, and actionable
• Develop and maintain customer categorisation frameworks and target account lists for the sales and partnerships teams
• Produce data-led reporting and insights that support decision-making across the Prolific for Research leadership team

Stakeholder Partnership

• Serve as a senior RevOps partner to the VP Research, Head of Sales & Partnerships, Head of Growth Marketing, and Scaled Customer Success Lead
• Actively participate in the Prolific for Research leadership team as a contributor to business strategy and operational planning
• Proactively identify operational problems and drive their resolution end-to-end

What you’ll bring to the role

• Proven experience in Revenue Operations, Sales Operations, or Business Operations in a high-growth B2B technology company
• Demonstrated experience supporting go-to-market models that include product-led growth alongside, or instead of, a traditional sales motion
• Strong hands-on HubSpot administration skills, including workflow design, custom properties, and CRM architecture
• Confidence working with data: you can collaborate with data teams, interpret or write SQL, and build models that stakeholders trust and use
• Experience with revenue planning, quota setting, and compensation modelling
• The ability to operate effectively as a sole practitioner: you’re as comfortable executing as you are advising
• The credibility and communication skills to hold your own as a senior partner to senior stakeholders, while also being the person who gets things done
• A startup or scale-up mindset: you set high standards for yourself, take ownership without being asked, and stay composed when things are ambiguous

Why Prolific is a great place to work

We’ve built a unique platform that connects researchers and companies with a global pool of participants, enabling the collection of high-quality, ethically sourced human behavioral data and feedback. This data is the cornerstone of developing more accurate, nuanced, and aligned AI systems.

We believe that the next leap in AI capabilities won’t come solely from scaling existing models but from integrating diverse human perspectives and behaviors into AI development. By providing this crucial human data infrastructure, Prolific is positioning itself at the forefront of the next wave of AI innovation—one that reflects the breadth and the best of humanity.

Working for us will place you at the forefront of AI innovation, providing access to our unique human data platform and opportunities for groundbreaking research. Join us to enjoy a competitive salary, benefits, and remote working within our impactful, mission-driven culture.

L inks to more information on Prolific

Benefits

External Handbook

Website

Youtube

Privacy Statement

By submitting your application, you agree that Prolific may collect your personal data for recruiting and global organization planning. Prolific’s Candidate Privacy Notice explains what personal information Prolific may process, where Prolific may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Prolific use of your personal information.

About the Team

The Ads team is responsible for helping businesses discover, adopt, and grow with OpenAI’s advertising solutions. As we scale globally, we are building a high-performing sales organization that combines world-class talent, operational excellence, and AI-native ways of working to serve businesses of all sizes.

We partner closely with Sales, Revenue Operations, Finance, Product, Enablement, and external partners to build scalable systems that drive customer acquisition, revenue growth, and exceptional customer experiences.

About the Role

We are hiring a Global Vendor Manager to build and scale the vendor operating model that powers our Ads business globally.

This is not a traditional vendor management role focused on maintaining existing processes. We are looking for a builder who can design, launch, and scale a world-class vendor program across multiple sales motions, regions, and partner sites. You will own performance, governance, forecasting, quality, capacity planning, and operational excellence across our outsourced sales ecosystem.

This is a highly cross-functional individual contributor role that sits at the intersection of Ads Sales, RevOps, Finance, Enablement, Product, Program Management, and external vendor leadership. You will help define how OpenAI operates with external partners and build the systems, processes, and accountability mechanisms that enable the business to scale.

You’ll be responsible for:

• Building and scaling the global vendor program for Ads, including operating models, governance structures, and performance management frameworks

• Driving attainment across revenue, pipeline, advertiser acquisition, productivity, and quality metrics

• Leading business reviews and executive governance forums with vendor partners and internal stakeholders

• Developing scorecards, forecasting processes, and inspection mechanisms that surface risks and drive accountability

• Improving sales quality through playbooks, QA frameworks, performance analysis, and operational best practices

• Partnering with RevOps, Enablement, Product, and Program teams to ensure readiness for new products, motions, and market expansions

• Building capacity and workforce plans aligned to business growth and demand forecasts

• Leveraging AI, automation, and scalable operating systems to improve execution, visibility, forecasting accuracy, and seller productivity

We’re looking for someone with:

• 8+ years of experience leading outsourced sales, vendor operations, or commercial operations organizations

• Must have previous experience working in Ads in addition to high-growth environments like SaaS, software, marketplaces, or scaled revenue organizations

• A track record of building operating models, governance mechanisms, and performance management systems from the ground up

• Strong understanding of sales funnel metrics, forecasting, pipeline management, and operational excellence

• The ability to influence senior internal and external stakeholders through data-driven decision making, sound judgment, and executive communication

• Experience identifying systemic operational challenges and driving cross-functional solutions that improve business performance

• Strong analytical and operational rigor, with experience managing complex global programs across multiple teams or regions

• A passion for leveraging AI, automation, and scalable systems to improve productivity, performance, and business outcomes

Workplace & Location

• This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. Occasional travel will be required.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

Who We Are

AeroVect is transforming ground handling with autonomy, redefining how airlines and ground service providers around the globe run day-to-day operations. We are a Series A company backed by top-tier venture capital investors in aviation and autonomous driving. Our customers include some of the world’s largest airlines and ground handling providers. For more information, visit www.aerovect.com.

We are looking for a Senior Hardware Field Engineer to own the mechanical and electrical health of our autonomous tractor fleet at Atlanta Hartsfield-Jackson International Airport.

In this role, you will be the primary hands-on technical owner at our ATL deployment site — diagnosing and resolving hardware issues, executing maintenance and keeping a fleet of autonomous ground vehicles running safely and reliably in a live airport environment. You will work closely with software engineers, operations and our airport partner to triage issues, manage spare parts and feed field learnings back into the product.

This is a highly autonomous role suited for an engineer who thrives in a fast-paced field environment, is comfortable owning problems end-to-end and can context-switch between mechanical repair, electrical debug and cross-functional coordination in a single day.

You Will

• Diagnose and resolve mechanical and electrical faults across a fleet of autonomous electric tow tractors, including brake systems, steering actuators and encoders, drivetrain components and structural hardware.

• Perform electrical troubleshooting on vehicle wiring harnesses, CAN bus systems, power distribution, connectors and embedded computing hardware.

• Repair or fabricate replacement components including brake lines, mounting brackets, sheet metal parts and custom wiring harnesses.

• Coordinate and execute Preventive Maintenance Inspections in partnership with airport GSE maintenance teams, completing pre- and post-PMI checklists and returning tractors to autonomous service.

• Troubleshoot sensor and perception hardware including wheel encoders, LiDAR, radar, cameras and vehicle displays.

• Triage incoming fleet bug tickets within SLA and maintain accurate repair logs, EOD hardware status summaries and parts usage records.

• Develop and refine hardware inspection checklists, labeling standards, and post-repair verification procedures.

• Partner with software and autonomy engineers to support tractor bring-up, stack validation and sensor calibration.

• Coordinate with procurement to manage local spare parts inventory and ensure critical components are stocked at the deployment site.

• Support new sensor integrations, vehicle upfit projects and hardware improvements in coordination with the broader hardware team.

You Have

• 3+ years of hands-on experience in hardware field engineering, electromechanical systems, vehicle electronics, robotics or a closely related discipline.

• Demonstrated ability to troubleshoot and repair both mechanical systems and electrical systems, including wiring harnesses, vehicle power systems and connectors.

• Experience reading and working from wiring diagrams, vehicle schematics and mechanical drawings.

• Comfort working independently in a field environment — scheduling your own work, prioritizing across multiple open issues and communicating status clearly to remote stakeholders.

• Proficiency with standard hand and power tools, crimping and soldering equipment and fabrication techniques.

• Strong written communication skills and experience with ticketing systems and structured status reporting.

We Prefer

• Experience with autonomous vehicles, mobile robots or airport/aviation ground support equipment.

• Familiarity with CAN bus diagnostics and vehicle controller systems.

• Exposure to sensor hardware including encoders, LiDAR, radar, GNSS/IMU or camera systems.

• Experience with 3D printing or rapid prototyping for fabricating brackets and enclosures.

• Knowledge of embedded computing hardware and compute module configuration.

• Prior experience coordinating with third-party maintenance teams or airline/airport operations.

• Experience in a startup or early-stage deployment environment with rapidly changing priorities.

At Bolt, we are building a future where cities are for people, not cars. The Rentals team is at the heart of this mission, providing sustainable micromobility solutions. We are looking for a Senior Operations Specialist to lead e-scooter and e-bike operations across the Langenfeld, Düsseldorf, and Cologne markets.

While we are targeting a Senior profile, this role remains open to high-potential applicants at various career stages who are ready to scale quickly.

About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it’s all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

About the role

The Senior Operations Specialist acts as the engine room of local operations. This role is responsible for the daily lifecycle of the fleet, ensuring vehicles are positioned optimally for the community. It requires a balance of hands-on leadership for both office and frontline teams with high-level data analysis to drive profitability and service excellence.

Main tasks and responsibilities:

• Operational Execution: Oversee daily e-scooter and e-bike supply across Düsseldorf and Cologne, maintaining constant contact with 3PLs to coordinate tasks.
• Team Leadership: Directly manage 1–2 office-based roles and provide indirect leadership for a fleet operations team of 8–20 frontline professionals.
• Profitability & Cost Control: Maintain rigorous oversight of operational expenses and budgets to hit profitability targets in designated cities.
• Data-Driven Optimization: Analyze ride statistics, supply trends, and performance KPIs to suggest and execute strategic business improvements.
• Compliance & Quality: Monitor service standards and ensure all operations remain fully compliant with specific city regulations and local ordinances.
• Cross-Functional Collaboration: Work in close partnership with the Maintenance team to ensure vehicle health and streamline warehouse-to-street workflows.

About you:

• Experienced Leader: You bring 3+ years of experience in managing teams, including a mix of office-based staff and frontline or logistics personnel.
• Analytically Minded: You hold a Bachelor’s or Master’s degree in Business or a related field and possess intermediate-to-advanced analytical skills.
• AI Proficient: You understand how to leverage AI tools to enhance your own output and the overall efficiency of the team.
• Multilingual Professional: You are fluent in English (C1/C2) and possess at least a B2 level of German to navigate local stakeholder and city relationships.
• Local & Mobile: You are based within a 15km radius of Langenfeld and preferably hold a Class B Driver’s License, and can travel between 3 locations.
• Structured & Proactive: You thrive under pressure, work excellently under your own initiative, and adjust quickly to the changing conditions of the shared economy.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

Why you’ll love it here:

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

* Some perks may differ depending on your location and role.

#LI-Hybrid

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Senior IT Specialist

Why We Have This Role

Qualtrics is seeking a Senior IT Specialist to ensure that our expanding portfolio of SaaS applications, cloud services, and distributed endpoints is managed securely and operates with minimal disruption to business activities. This role exists to deliver reliable, user-centric IT support while enforcing device-management standards and compliance practices that mitigate security and audit risks. This person will standardize and document operational processes, enabling scalable and consistent end-user computing services across regions and time zones. Additionally, the Senior IT Specialist will serve as the regional point of contact for EUC services, translating technical requirements into clear guidance for stakeholders and supporting cross-functional efforts to improve tooling and operational maturity.

How You’ll Find Success

• Going big everytime. As Senior IT Specialist, you’ll be a pivotal force in our EUC environment, serving as the face of IT to our users. This role demands exceptional versatility, requiring you to seamlessly navigate high-severity incidents while simultaneously addressing routine user needs. Imagine managing a critical incident call while rapidly deploying a standby laptop for a user who’s forgotten theirs – that’s the dynamic nature of this position
• Excellent communicator.  Effective communication with end-users is paramount in this role. You’ll frequently translate complex technical concepts into clear, accessible language, ensuring seamless understanding and support
• Growth mindset. The EUC landscape is inherently dynamic, demanding continuous adaptation. What was effective last year may be obsolete today. In this role, you’ll thrive on the challenge of staying abreast of evolving technologies within our systems. We embrace a culture of learning, understanding that innovation involves experimentation and the occasional setback, from which we consistently extract valuable lessons
• Know your stuff. Your deep understanding of cutting-edge technologies and end-user computing devices will enable you to provide expert guidance to end-users, empowering them to maximize the performance of their laptops
• Continuous improvement mindset. Proactively identify recurring issues and inefficiencies, propose measurable improvements to processes and tooling, and collaborate with cross-functional teams to implement solutions that reduce repeat incidents and increase operational efficiency.

How You’ll Grow

• Expanding Skill Sets. This role gives you an opportunity to go beyond your core responsibilities. Learn about related IT domains, such as network administration, office build outs, or database management.This role provides an opportunity to gain proficiency in new tools and platforms that are latest in the market.
• Leadership and Mentorship. Take on leadership roles in projects or initiatives.Mentor junior IT staff, sharing your knowledge and experience.Develop your ability to lead and motivate teams.
• Project Management. Gain experience in managing IT projects, including planning, execution, and monitoring.Develop your ability to prioritize tasks, manage resources, and meet deadlines.
• Proactive Attitude: Take initiative and seek out opportunities for growth.
• Problem-Solving Skills: Demonstrate your ability to solve complex technical and business problems.
• Adaptability: Be willing to adapt to changing technologies and business needs.Be willing to cover to team-mates who are away sick or on PTO.
• Continuous Learning: Stay updated with the latest trends and technologies.

Things You’ll Do

• Provide first and second-line technical support to end-users, including troubleshooting and solutions for Mac, Windows, VoIP, video conferencing, and other platforms.
• Respond to IT service desk requests and provide solutions based on existing documentation.
• Perform routine maintenance and system checks, manage user accounts and access permissions, and document troubleshooting procedures and solutions.
• Create and maintain technical documentation.
• Manage the laptop and desktop lifecycle, including peripheral provisioning and equipment disposal and recycling, following global processes and information security policies.
• Maintain accurate IT asset records and respond to audit inquiries.
• Serve as the point of contact for regionally scoped IT services and educate employees about IT processes and self-service options.
• Support desktop equipment (computers, phones, etc.) by triaging requests, identifying root causes, taking remedial action, and escalating to senior team members when necessary.
• Manage the technology component of employee onboarding/departure, including laptop setup and equipment distribution.
• Propose updates to problem-solving documentation when needed.
• Participate in on-call shifts based on follow-the-sun support within business hours.
• As an experience management company, we are committed to achieving 100% customer satisfaction.

What We’re Looking For On Your Resume

• 2+ years of experience as 1st or 2nd tier IT Support
• Degree in Computer Science, Information Systems, IT, or similar, or 2+ years of practical experience in IT roles (optional)
• Complete understanding of Mac OS X UI and user-configurable settings
• Familiarity with Windows 10⁄11 Enterprise OS, Azure AD, and Intune administration
• Understanding of network fundamentals, TCP/IP protocol, and wired and wireless Ethernet networks
• Experience administering a user directory service (G Suite or Active Directory)
• Operational knowledge of Apple Business Manager (DEP)
• Understanding of Jamf, its use at Qualtrics, and its technological limitations
• Windows Intune/Autopilot configuration and operational knowledge
• Experience with AV equipment for meeting rooms (Logitech, Neat, QSC)
• Experience with IT asset management systems
• Soft skills: High EQ, self-education ability, ability to choose the right tool for the job, candid and polite communication, clear and concise writing, good time management
• Aptitudes: Self-sufficiency, proactiveness, curiosity, enthusiasm to learn about IT, strong work ethic, resilience, willingness to build relationships with service users, critical thinking, planning, and analytical abilities
• Preferred Skills
  • Google Meet system administration skills
  • Visitor management system knowledge
  • Experience supporting a large laptop environment with a majority of Mac devices

What You Should Know About This Team

• Our team excels through seamless collaboration across IT, business partners, and system administrators. You’ll be a key contributor, working closely with diverse stakeholders to deliver critical IT projects. We champion a ‘One Team’ philosophy, fostering strong partnerships with vendors and business stakeholders to achieve daily objectives.
• This position resides within the AMER Infrastructure & Operations team, a vital component of our global Infrastructure & Operations organization. We operate on a ‘Follow the Sun’ model, ensuring continuous support across time zones. As part of this, you’ll participate in an on-call rotation during weekday business hours, specifically from 9:00 AM to 5:00 PM in your local time zone.
• The AMER Infrastructure & Operations team provides both onsite and remote support to offices located throughout North America, LATAM, and Canada.

Our Team’s Favorite Perks and Benefits

• Wellness Reimbursement - $300 per quarter for activities including gym memberships, massages, workout equipment, meditation apps, and more
• Experience Bonus ($1800/year) to use on an experience of your choice
• Competitive benefits packages
• Free lunches in the office

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #hybrid

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You’ll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Senior IT Specialist

Why We Have This Role

Qualtrics is seeking a Senior IT Specialist to ensure that our expanding portfolio of SaaS applications, cloud services, and distributed endpoints is managed securely and operates with minimal disruption to business activities. This role exists to deliver reliable, user-centric IT support while enforcing device-management standards and compliance practices that mitigate security and audit risks. This person will standardize and document operational processes, enabling scalable and consistent end-user computing services across regions and time zones. Additionally, the Senior IT Specialist will serve as the regional point of contact for EUC services, translating technical requirements into clear guidance for stakeholders and supporting cross-functional efforts to improve tooling and operational maturity.

How You’ll Find Success

• Going big everytime. As Senior IT Specialist, you’ll be a pivotal force in our EUC environment, serving as the face of IT to our users. This role demands exceptional versatility, requiring you to seamlessly navigate high-severity incidents while simultaneously addressing routine user needs. Imagine managing a critical incident call while rapidly deploying a standby laptop for a user who’s forgotten theirs – that’s the dynamic nature of this position
• Excellent communicator.  Effective communication with end-users is paramount in this role. You’ll frequently translate complex technical concepts into clear, accessible language, ensuring seamless understanding and support
• Growth mindset. The EUC landscape is inherently dynamic, demanding continuous adaptation. What was effective last year may be obsolete today. In this role, you’ll thrive on the challenge of staying abreast of evolving technologies within our systems. We embrace a culture of learning, understanding that innovation involves experimentation and the occasional setback, from which we consistently extract valuable lessons
• Know your stuff. Your deep understanding of cutting-edge technologies and end-user computing devices will enable you to provide expert guidance to end-users, empowering them to maximize the performance of their laptops
• Continuous improvement mindset. Proactively identify recurring issues and inefficiencies, propose measurable improvements to processes and tooling, and collaborate with cross-functional teams to implement solutions that reduce repeat incidents and increase operational efficiency.

How You’ll Grow

• Expanding Skill Sets. This role gives you an opportunity to go beyond your core responsibilities. Learn about related IT domains, such as network administration, office build outs, or database management.This role provides an opportunity to gain proficiency in new tools and platforms that are latest in the market.
• Leadership and Mentorship. Take on leadership roles in projects or initiatives.Mentor junior IT staff, sharing your knowledge and experience.Develop your ability to lead and motivate teams.
• Project Management. Gain experience in managing IT projects, including planning, execution, and monitoring.Develop your ability to prioritize tasks, manage resources, and meet deadlines.
• Proactive Attitude: Take initiative and seek out opportunities for growth.
• Problem-Solving Skills: Demonstrate your ability to solve complex technical and business problems.
• Adaptability: Be willing to adapt to changing technologies and business needs.Be willing to cover to team-mates who are away sick or on PTO.
• Continuous Learning: Stay updated with the latest trends and technologies.

Things You’ll Do

• Provide first and second-line technical support to end-users, including troubleshooting and solutions for Mac, Windows, VoIP, video conferencing, and other platforms.
• Respond to IT service desk requests and provide solutions based on existing documentation.
• Perform routine maintenance and system checks, manage user accounts and access permissions, and document troubleshooting procedures and solutions.
• Create and maintain technical documentation.
• Manage the laptop and desktop lifecycle, including peripheral provisioning and equipment disposal and recycling, following global processes and information security policies.
• Maintain accurate IT asset records and respond to audit inquiries.
• Serve as the point of contact for regionally scoped IT services and educate employees about IT processes and self-service options.
• Support desktop equipment (computers, phones, etc.) by triaging requests, identifying root causes, taking remedial action, and escalating to senior team members when necessary.
• Manage the technology component of employee onboarding/departure, including laptop setup and equipment distribution.
• Propose updates to problem-solving documentation when needed.
• Participate in on-call shifts based on follow-the-sun support within business hours.
• As an experience management company, we are committed to achieving 100% customer satisfaction.

What We’re Looking For On Your Resume

• 2+ years of experience as 1st or 2nd tier IT Support
• Degree in Computer Science, Information Systems, IT, or similar, or 2+ years of practical experience in IT roles (optional)
• Complete understanding of Mac OS X UI and user-configurable settings
• Familiarity with Windows 10⁄11 Enterprise OS, Azure AD, and Intune administration
• Understanding of network fundamentals, TCP/IP protocol, and wired and wireless Ethernet networks
• Experience administering a user directory service (G Suite or Active Directory)
• Operational knowledge of Apple Business Manager (DEP)
• Understanding of Jamf, its use at Qualtrics, and its technological limitations
• Windows Intune/Autopilot configuration and operational knowledge
• Experience with AV equipment for meeting rooms (Logitech, Neat, QSC)
• Experience with IT asset management systems
• Soft skills: High EQ, self-education ability, ability to choose the right tool for the job, candid and polite communication, clear and concise writing, good time management
• Aptitudes: Self-sufficiency, proactiveness, curiosity, enthusiasm to learn about IT, strong work ethic, resilience, willingness to build relationships with service users, critical thinking, planning, and analytical abilities
• Preferred Skills
  • Google Meet system administration skills
  • Visitor management system knowledge
  • Experience supporting a large laptop environment with a majority of Mac devices

What You Should Know About This Team

• Our team excels through seamless collaboration across IT, business partners, and system administrators. You’ll be a key contributor, working closely with diverse stakeholders to deliver critical IT projects. We champion a ‘One Team’ philosophy, fostering strong partnerships with vendors and business stakeholders to achieve daily objectives.
• This position resides within the AMER Infrastructure & Operations team, a vital component of our global Infrastructure & Operations organization. We operate on a ‘Follow the Sun’ model, ensuring continuous support across time zones. As part of this, you’ll participate in an on-call rotation during weekday business hours, specifically from 9:00 AM to 5:00 PM in your local time zone.
• The AMER Infrastructure & Operations team provides both onsite and remote support to offices located throughout North America, LATAM, and Canada.

Our Team’s Favorite Perks and Benefits

• Wellness Reimbursement - $300 per quarter for activities including gym memberships, massages, workout equipment, meditation apps, and more
• Experience Bonus ($1800/year) to use on an experience of your choice
• Competitive benefits packages
• Free lunches in the office

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #hybrid

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You’ll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

Company Description

About KIPP Texas Public Schools

KIPP Texas Public Schools is a free, public charter school network with more than 45 Pre-K - 12 schools across Austin, Dallas-Fort Worth, Houston, and San Antonio. With over 30 years in Texas, we work together with our families and communities to prepare students for college, career, and beyond! Our schools provide a high-quality, well-rounded education built on academic success and personal growth, where all students learn and thrive in a productive, safe, and joyful way!

As one of the earliest charter networks in Texas—founded in Houston in 1994 and operating as KIPP Texas since 2018—we hire dynamic, collaborative, and dedicated individuals with an unyielding belief that every child will succeed. Join a Team and Family with an unwavering commitment to creating classrooms, offices, and communities rooted in academic success and joy. If you are passionate about joining a mission-driven community that wants every child to “run to school,” the KIPP Texas Team and Family is for you!

KIPP Public Schools is a national network of public charter schools that prepares students with the skills and confidence to create the future they want for themselves, their communities, and us all. We are a network of 278 schools with nearly 16,500 educators and 190,000 students and alumni.

Job Description

The Senior Procurement Analyst supports the day-to-day operations of KIPP Texas’ Procurement function by managing sourcing activities, supporting contract review processes, and ensuring all procurement activities comply with KIPP Texas policies and procedures, as well as applicable state and federal laws.

This role plays a critical part in executing procurement processes and enabling cross-functional teams across the organization. The Senior Procurement Analyst partners closely with internal stakeholders, vendors, and procurement leadership to ensure purchases and contracts are processed efficiently, compliantly, and with strong financial stewardship. This individual applies a risk-based approach to safeguard organizational resources while identifying opportunities to improve processes and drive cost efficiencies.

ROLE RESPONSIBILITIES:

The Senior Procurement Analyst will be responsible for, but not limited to, the following duties:

Procurement Execution & Sourcing

• Execute procurement processes, including purchase orders, multi-quote requirements, cooperative purchasing agreements, and formal solicitations

• Lead the preparation and administration of Request for Proposals (RFPs), Requests for Quotes (RFQs), and other competitive procurement processes

• Develop bid documents, including specifications, proposal forms, and instructions to bidders

• Evaluate vendor submissions for completeness, compliance, and alignment with procurement requirements

Stakeholder Partnership & Guidance

• Partner with internal stakeholders across departments to understand procurement needs and guide them through established processes

• Support communication of procurement policies, procedures, and requirements to internal stakeholders

• Provide training and guidance to staff on procurement processes and expectations

Contract & Compliance Support

• Support the review of contracts for adherence to procurement policy, basic business terms, and organizational standards (in partnership with the contract review team; this role does not lead contract review)

• Collaborate with Financial Compliance to ensure required vendor documentation (e.g., certificates of insurance, required forms) is collected and maintained

• Enforce compliance with internal policies and external regulatory requirements across procurement activities

Cross-Functional Coordination

• Coordinate with Accounts Payable and Purchasing to ensure accurate purchase order processing and complete documentation

• Partner with Budget Analysts and Finance to validate budget availability prior to initiating procurement activities

Documentation & Systems Management

• Maintain procurement documentation, including vendor files, solicitation records, and contract documentation

• Own the maintenance of KIPP Texas’ contract repository to ensure records are complete, accurate, and up to date

Project Management & Continuous Improvement

• Manage procurement timelines and sourcing activities to ensure deliverables are met

• Identify opportunities to improve procurement processes, documentation, and systems, and recommend solutions to increase efficiency

• Analyze vendor performance, sourcing outcomes, and procurement data to inform decision-making and reporting

Qualifications

QUALIFICATIONS:

• Minimum of four years of work experience in procurement, finance, operations, or a related field

• Experience working in a fast‑paced environment with multiple competing priorities

• Experience reviewing contracts and procurement documentation preferred

• Familiarity with public sector procurement requirements, cooperative purchasing agreements, or competitive solicitation processes preferred

COMPETENCY AND SKILLS:

• Strong analytical and problem‑solving skills with high attention to detail

• Ability to manage multiple projects simultaneously and meet deadlines

• Strong written and verbal communication skills with the ability to work effectively with stakeholders across all levels of the organization

• Ability to identify process improvement opportunities and support implementation of improved workflows

• Strong organizational and time management skills with the ability to work independently

• Advanced proficiency in Microsoft Excel, Google Workspace, or similar data analysis tools preferred

Physical Requirements:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The person in this position needs to be able to move about inside and outside the school throughout the workday.

• The candidate is expected to attend conferences, meetings and training sessions both virtually and in person within the Region.

Additional Requirements:

• Reliable transportation is needed for travel between campuses

• Ability to maintain emotional control under stress.

• Work with frequent interruptions.

Work Environment:

Hybrid work - Reports to the central office or schools three days a week

Travel Requirements:

Some travel: May travel to other school sites or regional offices for professional learning, meetings and other work related activities.

Additional Information

What We Bring to the Table:

● Comprehensive medical, dental, and vision plans with coverage options for employees and their families.

● Competitive vacation and flexible paid time off (PTO) policies.

● Paid family leave.

● Flexible spending account or high-yield HSA.

● Employee assistance programs.

● KIPP also offers the following employee-paid benefits: legal plans, LifeLock identity protection, life insurance and disability insurance.

EEO:

KIPP Texas is an Equal Opportunity Employer. KIPP Texas ensures equal employment opportunities regardless of race, creed, gender, color, national origin, religion, age, sexual orientation, or disability. Any individual needing assistance in making an application for any opening should contact the Talent Team.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job duties. Examples of reasonable accommodation include making a change to the application process or work procedures, providing

documents in an alternate format, using a sign language interpreter, or using specialized equipment.

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Senior IT Specialist

Why We Have This Role

Qualtrics is seeking a Senior IT Specialist to ensure that our expanding portfolio of SaaS applications, cloud services, and distributed endpoints is managed securely and operates with minimal disruption to business activities. This role exists to deliver reliable, user-centric IT support while enforcing device-management standards and compliance practices that mitigate security and audit risks. This person will standardize and document operational processes, enabling scalable and consistent end-user computing services across regions and time zones. Additionally, the Senior IT Specialist will serve as the regional point of contact for EUC services, translating technical requirements into clear guidance for stakeholders and supporting cross-functional efforts to improve tooling and operational maturity.

How You’ll Find Success

• Going big everytime. As Senior IT Specialist, you’ll be a pivotal force in our EUC environment, serving as the face of IT to our users. This role demands exceptional versatility, requiring you to seamlessly navigate high-severity incidents while simultaneously addressing routine user needs. Imagine managing a critical incident call while rapidly deploying a standby laptop for a user who’s forgotten theirs – that’s the dynamic nature of this position
• Excellent communicator.  Effective communication with end-users is paramount in this role. You’ll frequently translate complex technical concepts into clear, accessible language, ensuring seamless understanding and support
• Growth mindset. The EUC landscape is inherently dynamic, demanding continuous adaptation. What was effective last year may be obsolete today. In this role, you’ll thrive on the challenge of staying abreast of evolving technologies within our systems. We embrace a culture of learning, understanding that innovation involves experimentation and the occasional setback, from which we consistently extract valuable lessons
• Know your stuff. Your deep understanding of cutting-edge technologies and end-user computing devices will enable you to provide expert guidance to end-users, empowering them to maximize the performance of their laptops
• Continuous improvement mindset. Proactively identify recurring issues and inefficiencies, propose measurable improvements to processes and tooling, and collaborate with cross-functional teams to implement solutions that reduce repeat incidents and increase operational efficiency.

How You’ll Grow

• Expanding Skill Sets. This role gives you an opportunity to go beyond your core responsibilities. Learn about related IT domains, such as network administration, office build outs, or database management.This role provides an opportunity to gain proficiency in new tools and platforms that are latest in the market.
• Leadership and Mentorship. Take on leadership roles in projects or initiatives.Mentor junior IT staff, sharing your knowledge and experience.Develop your ability to lead and motivate teams.
• Project Management. Gain experience in managing IT projects, including planning, execution, and monitoring.Develop your ability to prioritize tasks, manage resources, and meet deadlines.
• Proactive Attitude: Take initiative and seek out opportunities for growth.
• Problem-Solving Skills: Demonstrate your ability to solve complex technical and business problems.
• Adaptability: Be willing to adapt to changing technologies and business needs.Be willing to cover to team-mates who are away sick or on PTO.
• Continuous Learning: Stay updated with the latest trends and technologies.

Things You’ll Do

• Provide first and second-line technical support to end-users, including troubleshooting and solutions for Mac, Windows, VoIP, video conferencing, and other platforms.
• Respond to IT service desk requests and provide solutions based on existing documentation.
• Perform routine maintenance and system checks, manage user accounts and access permissions, and document troubleshooting procedures and solutions.
• Create and maintain technical documentation.
• Manage the laptop and desktop lifecycle, including peripheral provisioning and equipment disposal and recycling, following global processes and information security policies.
• Maintain accurate IT asset records and respond to audit inquiries.
• Serve as the point of contact for regionally scoped IT services and educate employees about IT processes and self-service options.
• Support desktop equipment (computers, phones, etc.) by triaging requests, identifying root causes, taking remedial action, and escalating to senior team members when necessary.
• Manage the technology component of employee onboarding/departure, including laptop setup and equipment distribution.
• Propose updates to problem-solving documentation when needed.
• Participate in on-call shifts based on follow-the-sun support within business hours.
• As an experience management company, we are committed to achieving 100% customer satisfaction.

What We’re Looking For On Your Resume

• 2+ years of experience as 1st or 2nd tier IT Support
• Degree in Computer Science, Information Systems, IT, or similar, or 2+ years of practical experience in IT roles (optional)
• Complete understanding of Mac OS X UI and user-configurable settings
• Familiarity with Windows 10⁄11 Enterprise OS, Azure AD, and Intune administration
• Understanding of network fundamentals, TCP/IP protocol, and wired and wireless Ethernet networks
• Experience administering a user directory service (G Suite or Active Directory)
• Operational knowledge of Apple Business Manager (DEP)
• Understanding of Jamf, its use at Qualtrics, and its technological limitations
• Windows Intune/Autopilot configuration and operational knowledge
• Experience with AV equipment for meeting rooms (Logitech, Neat, QSC)
• Experience with IT asset management systems
• Soft skills: High EQ, self-education ability, ability to choose the right tool for the job, candid and polite communication, clear and concise writing, good time management
• Aptitudes: Self-sufficiency, proactiveness, curiosity, enthusiasm to learn about IT, strong work ethic, resilience, willingness to build relationships with service users, critical thinking, planning, and analytical abilities
• Preferred Skills
  • Google Meet system administration skills
  • Visitor management system knowledge
  • Experience supporting a large laptop environment with a majority of Mac devices

What You Should Know About This Team

• Our team excels through seamless collaboration across IT, business partners, and system administrators. You’ll be a key contributor, working closely with diverse stakeholders to deliver critical IT projects. We champion a ‘One Team’ philosophy, fostering strong partnerships with vendors and business stakeholders to achieve daily objectives.
• This position resides within the AMER Infrastructure & Operations team, a vital component of our global Infrastructure & Operations organization. We operate on a ‘Follow the Sun’ model, ensuring continuous support across time zones. As part of this, you’ll participate in an on-call rotation during weekday business hours, specifically from 9:00 AM to 5:00 PM in your local time zone.
• The AMER Infrastructure & Operations team provides both onsite and remote support to offices located throughout North America, LATAM, and Canada.

Our Team’s Favorite Perks and Benefits

• Wellness Reimbursement - $300 per quarter for activities including gym memberships, massages, workout equipment, meditation apps, and more
• Experience Bonus ($1800/year) to use on an experience of your choice
• Competitive benefits packages
• Free lunches in the office

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #hybrid

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You’ll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

Headquarters:
URL: http://allianz.com

 

ALLIANZ REINSURANCE OF AMERICA, INC.

AZRA is a specialty niche reinsurer, domiciled in California and licensed as an admitted insurer in 36 states (including District of Columbia), and is a qualified, accredited, or approved reinsurer in fifteen states. AZRA is a property casualty reinsurer which writes both prospective and legacy reinsurance. AZRA has specific expertise in run-off management of U.S. legacy insurance liabilities. It services Allianz Group affiliates and third parties including third party claims administration of asbestos, environmental, workers compensation, general liability, and construction defect liabilities.

 

AZRA has approximately 150 employees located nationwide with the majority working on a remote basis. AZRA is rated “AA-“ by Standard & Poor’s. As of December 31, 2025, AZRA had total admitted assets of USD $3.6 billion and policyholders’ surplus of $265 million.

AZRA is looking for a Claims Specialist III to join our Pollution Team - based anywhere in USA

 

What you do:

• Manage a caseload of complex legacy and long-tail Pollution and Environmental liability claims involving superfund sites, dry cleaner sites, PFAS, and other exposures.
• Handle new loss assignments and reassignments promptly and efficiently.
• Develop account strategies and oversee site cleanup and litigation activities.
• Evaluate potential claim exposures and negotiate claim resolutions, utilizing claim modeling and alternative dispute resolution (ADR) as appropriate.
• Oversee defense counsel, consultants, experts and vendors in alignment with agreed strategies.
• Provide guidance, input and oversight to defense and coverage counsel.
• Analyze coverage issues and make complex coverage decisions by review of policies and other relevant information, collaborating with coverage counsel when necessary.
• Support team initiatives including tracking and researching emerging pollution trends and issues.

 

What you bring:

• Demonstrated experience handling litigated and non-litigated Pollution or Environmental claims  with a record of increasing responsibility.
• Ability to apply analytical thinking, attention to detail, and self-motivation to master complex claims and evolving issues.
• Possess a strong technical background, with expertise in identifying coverage issues and interpreting policies, especially pre-1987 primary, umbrella, and excess liability policies.
• In-depth knowledge of liability policy language and coverage interpretation.
• Ability to direct and support decision-tree modeling for exposure evaluation.
• Ability to work independently while managing multiple internal and external deadlines.
• Experience working in a highly regulated environment and ensure compliance with regulations, policies and procedures.
• Ability to communicate effectively both in writing and presentations.
• Hold a college degree (J.D. Preferred) or relevant work experience.
• Possess required state licenses or able to obtain them.

• Have legal authorization to work in the U.S. without the need for current or future immigration sponsorship (including H-1B, H4, L-1, L-2, TN, OPT, CPT, and other nonimmigrant visas).

This position may require occasional national travel on short notice.

This position will report to the Director of Pollution Claims

 

Job Posting Range 100,000 - $144,600

Note the job posting range is exclusive of company benefits or other compensation. This role is also eligible for an annual incentive program. If you are hired, your final base salary will be determined based on factors such as geographic location, experience, skills, competencies, and/or education. In addition to those factors, we will also consider internal equity of our current employees. Please keep in mind that the range provided is the full base salary range for the role. Hiring at or near the maximum of the range would not be typical to allow for future and continued salary growth.

94650 | Customer Services & Claims | Professional | Non-Executive | Allianz Reinsurance | Full-Time | Permanent

 

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the center of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us.

 

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

 

Join us. Let's care for tomorrow.

 

To apply: https://weworkremotely.com/remote-jobs/allianz-pollution-claims-adjuster-iii-fully-remote

Application and Interview Impersonation Notice: Impersonating another individual when applying for employment, and/or participating in an interview process to assist another individual in obtaining employment, with Precisely Software Incorporated (“Precisely”) is unlawful.  If Precisely identifies such fraudulent conduct, then as applicable and to the extent permitted by law, the application will be rejected, an offer (if made) will be rescinded, or the employment will be terminated, and legal action may be taken against the impersonators.

Precisely is the leader in data integrity. We empower businesses to make more confident decisions based on trusted data through a unique combination of software, data enrichment products and strategic services. What does this mean to you? For starters, it means joining a company focused on delivering outstanding innovation and support that helps customers increase revenue, lower costs and reduce risk. In fact, Precisely powers better decisions for more than 12,000 global organizations, including 95 of the Fortune 100. Precisely’s 2500 employees are unified by four company core values that are central to who we are and how we operate: Openness, Determination, Individuality, and Collaboration. We are committed to career development for our employees and offer opportunities for growth, learning and building community. With a “work from anywhere” culture, we celebrate diversity in a distributed environment with a presence in 30 countries as well as 20 offices in over 5 continents. Learn more about why it’s an exciting time to join Precisely!

Precisely is an AI-first organization. All employees are expected to demonstrate proficiency in applying AI tools to accelerate their work, improve output quality, and eliminate low-value tasks. Candidates should be comfortable using generative AI tools (e.g., Microsoft Copilot, ChatGPT) in their day-to-day workflows, able to evaluate AI-generated outputs critically, and open to continuously adopting new AI capabilities as they emerge.

Overview:

We are seeking a Senior Manager, Order to Cash (O2C) Business Transformation to lead end-to-end process and system improvements across the customer-to-cash lifecycle, with a primary focus on Salesforce (front office) and NetSuite (ERP/financials). This role will support the O2C transformation roadmap, partner with Sales Operations, Finance/Accounting, Shared Services, IT, and Operations, and deliver measurable improvements in customer experience, working capital, compliance, and scalability through process standardization, automation, and data governance.

What you will do:

• Lead O2C transformation programs, including process redesign, operating model changes, policy/controls updates, and Salesforce/NetSuite enablement.
• Partner with Sales Ops and Finance to improve upstream quote/order quality (products, pricing, discounts, contract terms) to reduce billing defects, disputes, and revenue leakage.
• Define and govern integration touchpoints between Salesforce and NetSuite (customer/account, orders, invoices, payments, credits/returns), including error handling, reconciliation, and exception management.
• Improve master data governance and controls (customer hierarchies, bill-to/ship-to, payment terms, tax attributes, product/catalog, and bank/payment details) to support accurate billing and clean close.
• Enhance cash application efficiency (automation opportunities, payment matching, unapplied cash reduction) and strengthen cash forecasting inputs.
• Define and track O2C KPIs (e.g., DSO, CEI, billing timeliness, invoice accuracy/first-pass yield, dispute cycle time, unapplied cash, write-offs) with actionable dashboards.
• Ensure SOX/internal controls and audit readiness across order approvals, credit holds/releases, billing adjustments, credits/refunds, and segregation of duties.
• Lead cross-functional workshops and change management (communications, training, SOPs) to drive adoption; provide executive-ready status, risks, and recommendations.

What we are looking for:

Required Qualifications:

• Bachelor’s degree in Business, Finance, Accounting, Operations, Industrial Engineering, Information Systems, or related field (or equivalent experience).
• 7+ years of experience leading or delivering process improvement / transformation initiatives within Order to Cash, Accounts Receivable, or related customer operations.
• Demonstrated experience with end-to-end O2C processes: order management, billing/invoicing, credit, collections, cash application, disputes, and reporting.
• Strong program/project management capabilities (scope, plan, RAID, stakeholder management, and benefits realization).
• Experience partnering with systems teams on Salesforce and/or NetSuite enhancements, including translating business needs into user stories/requirements, supporting UAT, and driving go-live readiness.
• Working knowledge of internal controls and compliance expectations (e.g., segregation of duties, approvals, auditability).
• Advanced communication skills with ability to influence cross-functional leaders and drive decisions.
• Experience in shared services or global process standardization in multi-entity / multi-currency environments.

Key Skills:

• End-to-end process design and optimization (customer journey and back-office execution).
• Change management and adoption planning (training, communications, stakeholder alignment).
• Data-driven decision making; ability to define KPIs and build actionable insights from data.
• Strong facilitation skills; able to lead workshops with diverse stakeholders.
• Ability to balance customer experience with working capital, cost, and control requirements.
• Clear documentation skills (process maps, SOPs, policies, and controls narratives).

This position is 100% remote anywhere in the US

#LI-DR1

#LI-Remote

The personal data that you provide as a part of this job application will be handled in accordance with relevant laws. For more information about how Precisely handles the personal data of job applicants, please see the Precisely Candidate Privacy Notice

About Neo4j:

Neo4j is the graph intelligence platform that transforms data into knowledge to power the next generation of intelligent applications and AI systems. It includes enterprise-ready knowledge graphs for accurate, explainable, and governed AI; the most comprehensive, trusted, and easy-to-deploy graph capabilities across any environment and data source; and an unmatched ecosystem trusted by 84 of the Fortune 100 and supported by the world’s largest graph community. Intelligence that works. Results that matter.

Built to work everywhere and integrate with everything across every cloud for dynamic, personalized, and autonomous AI systems. We deliver quicker results, contextual knowledge, and solutions that impact customers and employees across the business.

Our Vision:

At Neo4j, we have always strived to help the world make sense of data.

As business, society and knowledge become increasingly connected, our technology promotes innovation by helping organizations to find and understand data relationships. We created, drive and lead the graph database category, and we’re disrupting how organizations leverage their data to innovate and stay competitive.

The Team:

Cloud environments are used at Neo4j to perform pre-sales, proof-of-concept, and solution engineering activities with minimal oversight by IT or Security. This role, which resides in IT, will help conceptualize the requisite activities and carve a path toward effective and responsible management of these environments. Some examples of work you’ve performed aligned with these types of activities could be related to finance (budgeting, cost allocation, right-sizing environments) cloud maturity (IaC, naming conventions, tagging initiatives) security (CPSM, asset management, vulnerability) or automation (service catalogs, provisioning, secure configurations). With the correct guidance and prioritization from you, we seek to accomplish wins for management and security while enabling engineers to work faster and more securely than they do today. This role is global and will work across the organization.

The Role:

• Provide technical leadership through mentorship, documentation, reporting, and knowledge-sharing best practices to peers within IT and consumers of cloud infrastructure.
• Play a crucial role in defining and delivering on the roadmap for cloud infrastructure.
• Work with the security team to ensure alignment with their vision of cloud management, including compliance.
• Liaise with Engineering teams on their use and management of cloud infrastructure to find synergies.
• Operationalize the security, management and monitoring of cloud infrastructure.
• Take on the Subject Matter Expert (SME) role for cloud in IT and continue to develop broad and deep understanding where opportunities may exist or when new offerings come to market.

Qualifications:

• Bachelor’s degree (or greater) in Computer Science, Information Technology, or a related field.
• Proven experience as a Cloud Engineer with in-depth knowledge of at least two of; AWS, GCP, and Azure.
• Strong understanding of cloud security best practices and compliance standards.
• Experience in designing and implementing cost-effective solutions in cloud environments.
• Proficient in troubleshooting and resolving cloud-related issues.
• Excellent communication and collaboration skills.

Preferred Skills:

• Experience leading company-wide cloud initiatives.
• Cloud certifications from AWS, GCP, and Azure.
• Experience with DevOps practices and tools including Infrastructure as Code (IaC) solutions.
• Familiarity with containerization technologies (e.g., Docker, Kubernetes).
• Scripting and automation skills (e.g., Java, Python, Golang, PowerShell).

#LI-Hybrid

Why Join Neo4j?

Neo4j is, without question, the most popular graph intelligence platform in the world. We have customers in every industry globally, and our products are a proven product/market fit. Joining our team is an opportunity to shape the future of data and analytics. Below are just a few exciting facts about Neo4j.

• Neo4j is one of the fastest-scaling technology companies in this industry. It recently surpassed $200M in annual recurring revenue (ARR), doubling its ARR over the past three years.
• Raised the biggest funding round in database history ($325M Series F). Backed by world-class investors like Eurazeo, GV (formerly Google Ventures), and Inovia Capital, Neo4j has raised over $600M in funding and is currently valued at over $2Bn. This puts Neo4j among the most well-funded database companies in history.
• 84% of the Fortune 100 and 58% of the Fortune 500 use Neo4j. Examples include Boston Scientific, BT Group, Caterpillar, Cisco, Comcast, Department for Education UK, eBay, NBC News, Novo Nordisk, Worldline, and others.
• Co-founder and CEO Emil Eifrem has built an amazing culture that prides itself on relationships, inclusiveness, innovation, and customer success.
• Countless industry awards. Massive enterprises and individual developers/data scientists love Neo4j. A strong sense of community and ecosystem is built around the platform.
• A recent Forrester Total Economic Impact™ Study cited Neo4j as delivering 417% ROI to customers.

Research shows that members of underrepresented communities are less likely to apply for jobs when they don’t meet all the qualifications. If this is part of the reason you hesitate to apply, we’d encourage you to reconsider and give us the opportunity to review your application. At Neo4j, we are committed to building awareness and helping to improve these issues.

One of our central objectives is to provide an inclusive, diverse, and equitable workplace for everyone to develop their potential and have a positive, career-defining experience. We look forward to receiving your application.

Neo4j Values:

Neo4j is a Silicon Valley company with a Swedish soul. We foster collaboration and each of us is empowered to contribute and put our innovative stamp on projects. We hire candidates who reflect the following Neo4j core values:

(we)-[:VALUE]->(relationships)

(we)-[:FOCUS_ON]->(userSuccess)

(we)-[:THRIVE_IN]->(:Culture {type: [‘Open’, ‘Inclusive’]})

(we)-[:ASSUME]->(:Intent {direction:’Positive’})

(we)-[:WELCOME]->(:Discussions {nature: ‘IntellectuallyHonest’})

(we)-[:DELIVER_ON]->(ourCommitments)

Neo4j is committed to protecting and respecting your privacy. Please read theprivacy notice regarding Neo4j’s recruitment process to understand how we will handle the personal data that you provide.

More information atwww.neo4j.com.

©2026 Neo4j, Inc., Neo Technology®, Neo4j®, Cypher®, Neo4j Bloom™, Neo4j Graph Data Science Library™, Neo4j® Aura™, and Neo4j® AuraDB™ are registered trademarks or a trademark of Neo4j, Inc. All other marks are owned by their respective companies.

Senior Manager, Grants & Contracts

Position Location: Flexible

About JFF

Jobs for the Future (JFF) drives transformation of the U.S. education and workforce systems to achieve economic advancement for all. Seeing that millions of people are unfairly shut out of quality jobs and the chance for a better life, our goal is to align education, workforce, and employment changemakers toward a shared North Star: By 2033, 75 million people facing systemic barriers to advancement will work in quality jobs. To achieve that goal, we design solutions, scale best practices, influence policy and action, and invest in innovation.

With a staff of more than 200 people across the country working remotely and in offices in Boston (headquarters), Washington, DC, and Oakland, California, we operate at the national, state, and local levels, forging deep partnerships with employers, investors, entrepreneurs, policymakers, and education and workforce development providers to break down barriers and reimagine what’s possible. We’re on a path of ongoing growth and expanding impact. We have an operating budget of $105 million, and we’re funded by dozens of leading government agencies, foundations, and corporations. Learn more about JFF and join us as we build a future that works—for everyone.

About the Position

Reporting to the Senior Director, Government Business Development, the Senior Manager, Grants & Contracts will support JFF’s pursuit and proposal development for mission-aligned federal, state, and/or local grants and contracts (most notably, the U.S. Departments of Education and Labor, and other agencies) as well as institutional and individual funding opportunities, as needed. To ensure that proposals are accurate, competitive, and ultimately successful, the Senior Manager will work closely with other colleagues on the Development Team as well as JFF staff members in program roles who are responsible for executing on these awards.

This role is designed to address critical capacity needs for supporting state and federal contract submissions, including prospecting, opportunity assessment, pre-bid setup and organization, proposal drafting and assembly, and post-award tasks. The work is increasingly proposal operations- and process-heavy, and strong execution capacity in this role will help free senior team leadership to focus on relationships and strategy. This is an exciting opportunity for someone who thrives on being organized, detail oriented, and energized by managing complex, mission-critical projects in a fast-paced government development environment.

What You’ll Do

Project Management of Proposal Process

• Develop proposal templates, proposal elements documents, and timelines.

• Coordinate proposal team meetings to include multiple JFF teams as well as external partners when appropriate.

• Facilitate the request and receipt of resumes and other personnel materials from JFF staff and proposal materials from external partners.

• Coordinate with other JFF departments including Finance for the development of budgets, budget narratives, and budget templates.

• Project manage state and federal contract proposals that are often complex, run on compressed timelines, and require coordination across proposal team members, partners, and functional teams to produce drafts, budgets, letters of commitment, teaming agreements, supplemental documentation, editing, and submission materials.

Contribute to the Overall Effectiveness of JFF’s Development Team

• Develop and/or improve proposal development processes in consultation with the Senior Director.

• Update and create new government proposal templates as needed.

• Manage federal and government proposal/award portals and accounts, including grants.gov, G5, JustGrants, etc., in consultation with the Senior Director.

• Develop and maintain boilerplate language, past performance, and documentation for proposals.

• Assist in monitoring government grant and contract opportunities.

• Support institutional and individual funding opportunities, as needed.

Strengthen Government Development Operations and Execution

• Support prospecting, opportunity assessment, and pre-bid setup and organization for state and federal opportunities.

• Help build strong operational discipline around proposal execution for RFP-driven submissions that require technical understanding of government regulations and processes.

• Contribute to process clarity and execution capacity in a function where the bulk of the work is proposal development and submission.

• Partner with internal colleagues and external contributors to ensure proposal components are complete, well-organized, and submitted on time.

Who You Are

The qualifications listed within this job description are intended as a guide and we do not expect candidates to bring all experiences and skills listed. Research supports that self-selecting out of potential professional opportunities is particularly common among individuals with identities that are marginalized in professional spaces. So, if you believe that you can meet the overall expectations of the position, we encourage you to apply so that we have an opportunity to learn more about you and the unique strengths you would bring to the work.

• You have previously managed programs/projects within the education, workforce, economic development, and/or other social impact setting. New hires at the Senior Manager level at JFF typically bring 5-10 years of prior professional experience through a combination of full-time, part-time, internship, and/or freelance positions.

• You have familiarity with proposal development work, with a preference and interest in the landscape of government grants and/or contracts.

• You value and are skilled at developing effective relationships with your colleagues and other stakeholders in order to collaborate on projects and make meaningful contributions to the work.

• You are a creative problem-solver who pursues opportunities to improve processes, collect relevant data, leverage feedback, develop skills, and acquire knowledge to better support your team and increase the value of your work.

• You have developed subject matter expertise within the field and are eager to leverage it within your work.

• You demonstrate good judgment, clear analytical thinking, and strong decision-making skills.

• You have strong time management skills in order to effectively execute multiple workstreams and priorities.

• You set ambitious and achievable goals and manage your time effectively to consistently deliver high-quality outputs and fulfill commitments that align with your organization’s strategic goals.

• You demonstrate awareness of your performance, impact, and of those around you with respect to the cultural context of your organization.

• You are an active listener who communicates clearly, openly, and respectfully, whether verbally, in writing (reports, memos, briefs, etc.), and/or when facilitating.

• You take ownership of work by keeping yourself and others focused and accountable to the work.

• You leverage professional development and other learning opportunities to stay current with advances in your field and grow your subject matter expertise.

• You possess high energy and passion for JFF’s mission and North Star, and the ability to apply JFF’s core values to all areas of your work.

• You are energized by stewarding JFF’s inclusion, belonging, and well-being values and practices within your day-to-day work, including embracing and celebrating the differences that each individual brings to JFF.

• You value building positive and collaborative relationships with others, including people whose identities and backgrounds differ from your own.

• You are able and willing to travel up to 10%. This includes traveling to the Boston office up to 3 times per year to meet with the Development Team and participate in both team and organizational retreats, as needed.

What We Offer

At JFF, we’re fueled by the desire to create a world where everyone has equal opportunity for economic advancement. Our team works hard to push the boundaries of what is possible, and in return, we provide a gratifying work experience, competitive salaries, and a comprehensive benefits program that includes flexibility and choice as core values in order to support people wherever they are in their lives and careers.

JFF has offices in Boston, Oakland, and Washington, DC; employees are welcome to use JFF office space to work in-person or hybrid, or completely remote. To improve the employee experience and promote productivity while working remotely, JFF offers an annual home office stipend to all regular full-time and part-time employees. In addition, new employees receive office equipment as needed.

The hiring range for this role is $80,000 - $100,000annually, in alignment to JFF’s Senior Manager salary band and our compensation philosophy. Starting salaries for new hires will be determined based on a combination of the new hire’s relevant experience and market demands.

Equal Employment Opportunity at JFF

Inclusion, belonging, and well-being are core to JFF’s North Star and mission, and we seek to invest in and learn from those who represent the communities we serve as it is important to the success of our work and the engagement of our staff members. We aim to cultivate a culture that centers the overall care, well-being, and success of the employee through flexible work hours, balanced workloads, professional development, and career advancement opportunities for all.

JFF is a fair chance employer and in alignment to our North Star, we hire based on qualifications, and experience, and we are committed to fair opportunity for all qualified candidates – including those without a 4-year degree or formally incarnated individuals.

At JFF, we’re also committed to accessibility and want to ensure that everyone, including people with disabilities, can fully access and engage with our application and hiring process. If you are unable to complete this application due to a disability and/or have specific access/accommodation needs in order to fully participate in our hiring process, please contact us at hiringaccommodations@jff.org.

Positions at JFF are not eligible for employer-visa sponsorship or open to F-1 student visa holders.

To Apply

As part of your application, please include your resume and a thoughtful cover letter, addressed to Michelle Carson outlining how your skills and experience meet the qualifications of the position.

We are accepting applications through June 12, 2026. Applications submitted by that date will be reviewed and candidates will receive updates on their candidacy by the week of [week after the application deadline].

Application and Interview Impersonation Notice: Impersonating another individual when applying for employment, and/or participating in an interview process to assist another individual in obtaining employment, with Precisely Software Incorporated (“Precisely”) is unlawful.  If Precisely identifies such fraudulent conduct, then as applicable and to the extent permitted by law, the application will be rejected, an offer (if made) will be rescinded, or the employment will be terminated, and legal action may be taken against the impersonators.

Precisely is the leader in data integrity. We empower businesses to make more confident decisions based on trusted data through a unique combination of software, data enrichment products and strategic services. What does this mean to you? For starters, it means joining a company focused on delivering outstanding innovation and support that helps customers increase revenue, lower costs and reduce risk. In fact, Precisely powers better decisions for more than 12,000 global organizations, including 95 of the Fortune 100. Precisely’s 2500 employees are unified by four company core values that are central to who we are and how we operate: Openness, Determination, Individuality, and Collaboration. We are committed to career development for our employees and offer opportunities for growth, learning and building community. With a “work from anywhere” culture, we celebrate diversity in a distributed environment with a presence in 30 countries as well as 20 offices in over 5 continents. Learn more about why it’s an exciting time to join Precisely!

Precisely is an AI-first organization. All employees are expected to demonstrate proficiency in applying AI tools to accelerate their work, improve output quality, and eliminate low-value tasks. Candidates should be comfortable using generative AI tools (e.g., Microsoft Copilot, ChatGPT) in their day-to-day workflows, able to evaluate AI-generated outputs critically, and open to continuously adopting new AI capabilities as they emerge.

Overview:

We are seeking a Senior Manager, Order to Cash (O2C) Business Transformation to lead end-to-end process and system improvements across the customer-to-cash lifecycle, with a primary focus on Salesforce (front office) and NetSuite (ERP/financials). This role will support the O2C transformation roadmap, partner with Sales Operations, Finance/Accounting, Shared Services, IT, and Operations, and deliver measurable improvements in customer experience, working capital, compliance, and scalability through process standardization, automation, and data governance.

What you will do:

• Lead O2C transformation programs, including process redesign, operating model changes, policy/controls updates, and Salesforce/NetSuite enablement.
• Partner with Sales Ops and Finance to improve upstream quote/order quality (products, pricing, discounts, contract terms) to reduce billing defects, disputes, and revenue leakage.
• Define and govern integration touchpoints between Salesforce and NetSuite (customer/account, orders, invoices, payments, credits/returns), including error handling, reconciliation, and exception management.
• Improve master data governance and controls (customer hierarchies, bill-to/ship-to, payment terms, tax attributes, product/catalog, and bank/payment details) to support accurate billing and clean close.
• Enhance cash application efficiency (automation opportunities, payment matching, unapplied cash reduction) and strengthen cash forecasting inputs.
• Define and track O2C KPIs (e.g., DSO, CEI, billing timeliness, invoice accuracy/first-pass yield, dispute cycle time, unapplied cash, write-offs) with actionable dashboards.
• Ensure SOX/internal controls and audit readiness across order approvals, credit holds/releases, billing adjustments, credits/refunds, and segregation of duties.
• Lead cross-functional workshops and change management (communications, training, SOPs) to drive adoption; provide executive-ready status, risks, and recommendations.

What we are looking for:

Required Qualifications:

• Bachelor’s degree in Business, Finance, Accounting, Operations, Industrial Engineering, Information Systems, or related field (or equivalent experience).
• 7+ years of experience leading or delivering process improvement / transformation initiatives within Order to Cash, Accounts Receivable, or related customer operations.
• Demonstrated experience with end-to-end O2C processes: order management, billing/invoicing, credit, collections, cash application, disputes, and reporting.
• Strong program/project management capabilities (scope, plan, RAID, stakeholder management, and benefits realization).
• Experience partnering with systems teams on Salesforce and/or NetSuite enhancements, including translating business needs into user stories/requirements, supporting UAT, and driving go-live readiness.
• Working knowledge of internal controls and compliance expectations (e.g., segregation of duties, approvals, auditability).
• Advanced communication skills with ability to influence cross-functional leaders and drive decisions.
• Experience in shared services or global process standardization in multi-entity / multi-currency environments.

Key Skills:

• End-to-end process design and optimization (customer journey and back-office execution).
• Change management and adoption planning (training, communications, stakeholder alignment).
• Data-driven decision making; ability to define KPIs and build actionable insights from data.
• Strong facilitation skills; able to lead workshops with diverse stakeholders.
• Ability to balance customer experience with working capital, cost, and control requirements.
• Clear documentation skills (process maps, SOPs, policies, and controls narratives).

This position is 100% remote anywhere in the US

#LI-DR1

#LI-Remote

The personal data that you provide as a part of this job application will be handled in accordance with relevant laws. For more information about how Precisely handles the personal data of job applicants, please see the Precisely Candidate Privacy Notice

Application and Interview Impersonation Notice: Impersonating another individual when applying for employment, and/or participating in an interview process to assist another individual in obtaining employment, with Precisely Software Incorporated (“Precisely”) is unlawful.  If Precisely identifies such fraudulent conduct, then as applicable and to the extent permitted by law, the application will be rejected, an offer (if made) will be rescinded, or the employment will be terminated, and legal action may be taken against the impersonators.

Precisely is the leader in data integrity. We empower businesses to make more confident decisions based on trusted data through a unique combination of software, data enrichment products and strategic services. What does this mean to you? For starters, it means joining a company focused on delivering outstanding innovation and support that helps customers increase revenue, lower costs and reduce risk. In fact, Precisely powers better decisions for more than 12,000 global organizations, including 95 of the Fortune 100. Precisely’s 2500 employees are unified by four company core values that are central to who we are and how we operate: Openness, Determination, Individuality, and Collaboration. We are committed to career development for our employees and offer opportunities for growth, learning and building community. With a “work from anywhere” culture, we celebrate diversity in a distributed environment with a presence in 30 countries as well as 20 offices in over 5 continents. Learn more about why it’s an exciting time to join Precisely!

Precisely is an AI-first organization. All employees are expected to demonstrate proficiency in applying AI tools to accelerate their work, improve output quality, and eliminate low-value tasks. Candidates should be comfortable using generative AI tools (e.g., Microsoft Copilot, ChatGPT) in their day-to-day workflows, able to evaluate AI-generated outputs critically, and open to continuously adopting new AI capabilities as they emerge.

Overview:

We are seeking a Senior Manager, Order to Cash (O2C) Business Transformation to lead end-to-end process and system improvements across the customer-to-cash lifecycle, with a primary focus on Salesforce (front office) and NetSuite (ERP/financials). This role will support the O2C transformation roadmap, partner with Sales Operations, Finance/Accounting, Shared Services, IT, and Operations, and deliver measurable improvements in customer experience, working capital, compliance, and scalability through process standardization, automation, and data governance.

What you will do:

• Lead O2C transformation programs, including process redesign, operating model changes, policy/controls updates, and Salesforce/NetSuite enablement.
• Partner with Sales Ops and Finance to improve upstream quote/order quality (products, pricing, discounts, contract terms) to reduce billing defects, disputes, and revenue leakage.
• Define and govern integration touchpoints between Salesforce and NetSuite (customer/account, orders, invoices, payments, credits/returns), including error handling, reconciliation, and exception management.
• Improve master data governance and controls (customer hierarchies, bill-to/ship-to, payment terms, tax attributes, product/catalog, and bank/payment details) to support accurate billing and clean close.
• Enhance cash application efficiency (automation opportunities, payment matching, unapplied cash reduction) and strengthen cash forecasting inputs.
• Define and track O2C KPIs (e.g., DSO, CEI, billing timeliness, invoice accuracy/first-pass yield, dispute cycle time, unapplied cash, write-offs) with actionable dashboards.
• Ensure SOX/internal controls and audit readiness across order approvals, credit holds/releases, billing adjustments, credits/refunds, and segregation of duties.
• Lead cross-functional workshops and change management (communications, training, SOPs) to drive adoption; provide executive-ready status, risks, and recommendations.

What we are looking for:

Required Qualifications:

• Bachelor’s degree in Business, Finance, Accounting, Operations, Industrial Engineering, Information Systems, or related field (or equivalent experience).
• 7+ years of experience leading or delivering process improvement / transformation initiatives within Order to Cash, Accounts Receivable, or related customer operations.
• Demonstrated experience with end-to-end O2C processes: order management, billing/invoicing, credit, collections, cash application, disputes, and reporting.
• Strong program/project management capabilities (scope, plan, RAID, stakeholder management, and benefits realization).
• Experience partnering with systems teams on Salesforce and/or NetSuite enhancements, including translating business needs into user stories/requirements, supporting UAT, and driving go-live readiness.
• Working knowledge of internal controls and compliance expectations (e.g., segregation of duties, approvals, auditability).
• Advanced communication skills with ability to influence cross-functional leaders and drive decisions.
• Experience in shared services or global process standardization in multi-entity / multi-currency environments.

Key Skills:

• End-to-end process design and optimization (customer journey and back-office execution).
• Change management and adoption planning (training, communications, stakeholder alignment).
• Data-driven decision making; ability to define KPIs and build actionable insights from data.
• Strong facilitation skills; able to lead workshops with diverse stakeholders.
• Ability to balance customer experience with working capital, cost, and control requirements.
• Clear documentation skills (process maps, SOPs, policies, and controls narratives).

This position is 100% remote anywhere in the US

#LI-DR1

#LI-Remote

The personal data that you provide as a part of this job application will be handled in accordance with relevant laws. For more information about how Precisely handles the personal data of job applicants, please see the Precisely Candidate Privacy Notice