Build better healthcare together

Maple’s purpose is to meet the world’s healthcare needs. We’re Canada’s leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what’s possible every day.

Bold minds. Big impact. A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives—including your own.

The role

We’re looking for our next cohort of Bilingual Lab and Referral Operations Coordinators (French/English) to join our Care Delivery Operations team. This is a role where the details matter—where your precision, reliability and follow-through directly support the clinicians, patients and partners who depend on us every day.

In this role, you’ll own the day-to-day administrative workflows that keep lab and referral processes running smoothly—reviewing, processing and routing documentation, making sure nothing gets missed and everything meets our privacy and quality standards. Key to success will be your technical confidence, sharp organizational instincts, strong problem-solving skills and the ability to work both independently and collaboratively—all while managing multiple priorities without losing accuracy in a fast-paced environment.

Please note this is a fully administrative role—medical or clinical experience isn’t required, though prior admin work in a healthcare setting is an asset. This isn’t a lab-based position; Maple is a virtual platform connecting patients with doctors and nurse practitioners.

Your responsibilities

As a Bilingual Lab and Referral Operations Coordinator (French/English), you will:

• Take ownership of a high volume of incoming lab and referral documentation—faxes, voicemails and digital records—processing and managing each one in line with Maple’s privacy and security standards

• Upload, route and track lab results and referral information so clinicians can review and follow up without delay

• Respond to urgent lab communications and escalate critical results quickly—because getting it right the first time supports patient safety

• Dig into missing, incomplete or unclear documentation and coordinate with labs, clinics and internal teams to get it resolved

• Keep patient records accurate and ensure everything lines up between patient information and lab or referral data

• Support public health reporting and compliance-related documentation as required

• Work closely with Customer Support and Care Delivery teams to address lab- and referral-related questions from patients and providers

• Hold the bar high—consistently meeting accuracy, quality and turnaround expectations to keep care delivery running at its best

What success looks like

In your first 90 days, you’ll get a strong handle on Maple’s lab and referral workflows, tools and privacy requirements—and you’ll start contributing right away. That means managing a real volume of administrative tasks independently, hitting your productivity benchmarks and building solid working relationships with your teammates and cross-functional partners.

Over the next 6 to 12 months, you’ll be a trusted, go-to contributor on the team—someone colleagues count on for accuracy, clear communication and consistent follow-through. You’ll consistently meet or exceed quality and productivity expectations, take ownership of more complex issues as they arise,  and your work will be a visible part of what makes Care Delivery Operations run well.

What you bring

• Two or more years of experience in an administrative or operations role; a background as a Medical Office Assistant or Medical Receptionist, or experience in a healthcare or clinic environment, is an asset

• Fluency in both French and English—written and verbal—so you can support patients and partners across Canada

• A detail-oriented mindset with a genuine commitment to accuracy, quality and process adherence

• Confidence in managing multiple tasks and deadlines independently in a fast-paced, high-volume environment

• Strong written and verbal communication skills, with a natural ability to collaborate across teams

• Sharp problem-solving and critical thinking skills when navigating more complex or ambiguous issues

• Comfort learning and navigating multiple systems and tools; experience with Google Workspace, PDF management tools and Slack is an asset

Play to your strengths. Finding the right fit goes both ways—so this section is yours to complete. When you join, you’ll add the unique strengths you bring that aren’t captured above.

How we’ll support you

We recognize our people’s health is everything. That’s why we take care of them.

• Maple for you and your family: 24⁄7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one

• Comprehensive health coverage: Medical, dental and life insurance because your peace of mind—and your loved ones—matter most

• Health spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialized therapy

• Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. You choose what matters most

• Health days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best

• Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to five days per year

• Group retirement savings plan: We’re here for the long haul. Invest in your future with our group retirement plan

The details

• Job type: Existing vacancy, full-time

• Hiring manager: Team Lead, Care Delivery Operations

• Location: Remote within Canada

• Start date: October 2026

• Vacation: 3 weeks

• Pay range: $21.30 - $23.15

Offers can vary depending on skills, experience and readiness to meet Maple’s expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you’re welcome to ask at any point in the interview process.

We’re committed to the safety and security of our platform. Please note that any offer of employment is subject to a criminal record check (EPIC) and identity verification. Additional checks, including employment or education verification, may be conducted depending on the role’s requirements.

Use of artificial intelligence

We don’t currently use artificial intelligence (AI) or automated tools to screen, assess or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.

Tradewater

Refrigerant Collections Associate

Location: Remote, U.S.

A certified B Corp, Tradewater is on a mission to bend the curve on global warming as quickly as possible, directly combating climate change by identifying, collecting, and mitigating the release of non-CO₂ superpollutants—including old refrigerants, excess halons, and methane. These actions reduce potent greenhouse gases, protect the ozone layer, and generate high-integrity carbon credits that fund and expand our mission worldwide. Our projects also create measurable social and economic value for local communities, creating long-lasting benefits that strengthen economies and improve ecosystems endangering public health.

Targeting superpollutants offers one of the fastest, most cost-effective climate strategies available today. These non-CO₂ gases drivenearly half of all human-caused warming, areexponentially more potent than CO₂, and cannot be removed from the atmosphere once released. Cutting halocarbons and methane delivers bigger and faster climate benefits than CO₂ reductions alone and leading models, from MIT to the IPCC, agree that tackling superpollutants is essential to any credible net-zero pathway.

Since 2012, Tradewater has prevented over 10.6 million tons of CO₂ equivalent from releasing into the atmosphere and are on path to prevent at least 30 million tons by 2030.  We are committed to bending the curve on global warming as quickly as possible and delivering trusted, measurable, scalable climate impact today.

The Opportunity

The Refrigerant Collections Associate is part of our U.S. Halocarbon team and is responsible for traveling throughout the country to support the collection of refrigerants across the United States. This role is expected to spend 30-50% of their time driving or flying to support these efforts, supporting the Midwest and Southern regions. When not on the road, this role is responsible for planning collection trips and working with our sourcing team, fielding inbound calls and pipeline support for our Small Scall Aggregation (SSA) efforts.

The Refrigerant Collections Associate position is a combination of remote and travel. Candidates must be based in proximity to a major airport; Kansas City, St. Louis, Nashville, Atlanta, Dallas-Fort Worth, or Chicago preferred. Candidates must be available, able and willing to travel according to the requirements listed below.

Applications for this position will be accepted through September 8, 2026. Please include as part of your application a cover letter detailing your interest and experience with respect to this role.

Key Responsibilities and Duties:

• Collaborate across the Sourcing and Collection Teams to implement sales and collection strategies. Support the Sourcing Team in fielding inquiries throughout all stages of the sales pipeline.
• Stay up to date on market trends and communicate upwards to leadership. Offer constructive upward feedback on strategies that allow Tradewater to hold a strong position in the refrigerant market.
• Region target setting: Work with manager to set specific targets for assigned region and/or project type.
• Respond to, generate, and identify leads (inbound and outbound) through email, phone, webform submission, social media, etc and successfully move them through the sourcing pipeline; resulting in prospect to converted, prospect to acquired conversions.
• Manage and foster positive professional short-term relationships with clients from diverse backgrounds, ensuring exceptional service, timely and accurate responses.
• Assess and report on collection strategies and outcomes within region to ensure optimal performance. Use data systems and tools to make accurate assessments of pricing and other financial implications of specific deals and then make informed recommendations on how to close the deals.
• Within specific parameters, negotiate the purchase of eligible refrigerants, maintaining cost-effectiveness, and strategic collection methods.
• Take multiple trips per month (approximately 2–4-days each) to collect refrigerant, spending up to 10 days on the road monthly and involving long distance driving (rental car provide) and flights within the United States, largely within region of responsibility, but could include other regions as required. Lift cylinders up to 80 pounds solo and be able to maneuver 220 pounds with leverage or other assistance.
• Plan and execute strategic and effective collections trips, including collaboration with neighboring/overlapping regions, maintain an accurate supply and ongoing replenishment of supplies to meet trip needs, and wrap collections trips in an accurate and timely manner, including managing large quantities of cash. Safely package refrigerant for transport and follow DOT, EPA, and other safety protocols. Ensure purchase documentation for all deals are checked for accuracy.
• Maintain communication with committed deals and agents within your region to keep them updated on upcoming trips. Communicate professionally, concisely, and promptly with all stakeholders affected by the work or by developments in assigned region or project.
• Utilize Customer Relationship Management Software and Data Systems to move clients through the sales pipeline and provide detailed and accurate data and information.
• Follow Standard Operating Procedures (SOPs), guidelines, and policies. Create and maintain internal resources, such as training materials, reference guides, SOPs to support team onboarding and the continuous improvement of department operations.
• Be knowledgeable of other departments’ workflows and collaborate cross-functionally to
• support shared goals and improve operational efficiency. Provide feedback to enhance
• internal workflows and suggest process improvements that support business growth. Triage and field client issues that require escalation to other teams. Internally collaborate to resolve issues pertaining to payment, shipping, collection, weight discrepancies, etc.
• Maintain technical refrigerant knowledge of chemical and physical properties such as classification and composition, as well as, where and how gases are used.
• Strong technical knowledge of cylinder sizes, tare weights, recognizing the differences between various container types, refrigerant identifiers and safety/HazMat classifications.
• Knowledge of storage and handling procedures, in order to coordinate refrigerant shipments in full compliance with DOT and HazMat regulations, guiding clients on proper labeling, packaging and documentation.
• Obtain EPA certification and maintain up-to-date knowledge of protocols, verifier requirements, DOT and EPA shipping regulations, and other relevant compliance standards.
• Be knowledgeable of other departments’ workflows and collaborate cross-functionally to support shared goals and improve operational efficiency. Provide feedback to enhance internal workflows and suggest process improvements that support business growth. Triage and field client issues that require escalation to other teams. Internally collaborate to resolve issues pertaining to payment, shipping, collection, weight discrepancies, etc.
• Facilitate assigned training sessions and actively contribute to the content. Serve as an onboarding buddy to new team members.
• Support Special Projects when applicable.

Requirements:

• Bachelor’s degree and/or 5-7 years relevant equivalent work experience.
• Passion for environmental sustainability and mission to fight climate change.
• Ability and willingness to travel by car or plane within the United States, roughly 30% of the time (average 1-3 trips per month) and drive long hours (up to 12 hours per day). International travel may be required occasionally for company meetings.
• Confidence to coordinate and execute travel independently, in a timely manner, often to rural areas.
• Great communication and interpersonal skills, including prior demonstrated customer service experience.
• Experience with and comfort using Microsoft Suite and other web-based applications on both computers and smart phones. Experience using CRMs and/or inventory management systems preferred.
• Strong attention to detail, ability to be incredibly careful with paperwork, and ability to thoroughly complete tasks.
• Willingness to handle and transport refrigerants and follow DOT Hazmat Regulations.
• Disciplined approach to carefully comply with policies and safety procedures.
• Willingness to handle new situations and meet challenges with enthusiasm.
• All candidates must have a clean driving record and pass a driving record check, own a smartphone, be able to maneuver containers up to 220 pounds, with the help of rolling and leveraging, and be able to lift, on your own, containers that weigh up to 80 pounds.
• While it is not necessary that a candidate have their own car or truck, it is preferred.
• Not required but knowledge of DOT hazmat regulations an added plus.
• Not required, but experience with HVAC and refrigerants an added plus.
• Not required but experience preparing shipping documents an added plus.

The Application Process

If you are passionate about Tradewater’s mission and think you can be successful in this role, even if you don’t check all the boxes, please apply. Here is a guide for what to expectthroughout the hiring process.

Tradewater provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, political affiliation, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state, or local laws.

Tradewater is committed to providing reasonable accommodation to individuals living with disabilities. If you are a qualified individual living with a disability and need assistance expressing interest online, please email [email protected]. If you are selected for an interview, you will receive additional information regarding how to request an accommodation for the interview process.

Salary & Benefits

The expected annual salary range for a U.S. based candidate is between $55,000-$70,000 USD. Compensation is determined based on a variety of factors including relevant experience, other position-related qualifications/skills, geographic location, and business needs.

This position may be based in a variety of locations around the world. Tradewater’s compensation approach is determined by geographic location as well as relevant experience, qualifications, and skills.

Benefits vary by region and may include:

• A bonus program to recognize the shared success of our team.
• Multiple paid time away from work offerings; including personal and sick time, parental leave, and company and floating (flex) holidays.
• Home office reimbursement for new team members to support a productive home working environment.
• An annual professional development budget for you to further your growth.
• Free mental health benefits and services
• A team-wide annual retreat – an opportunity to spend quality in-person time with other Tradewateurs.
• Currently available in the U.S.:
  • Employer provided insurance including health, life, disability; with options to elect dental, vision and other supplemental coverage.
  • Safe Harbor 401(k) retirement plan with an annual employer contribution

Build better healthcare together

Maple’s purpose is to meet the world’s healthcare needs. We’re Canada’s leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what’s possible every day.

Bold minds. Big impact. A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives—including your own.

The role

We’re looking for our next cohort of Bilingual Lab and Referral Operations Coordinators (French/English) to join our Care Delivery Operations team. This is a role where the details matter—where your precision, reliability and follow-through directly support the clinicians, patients and partners who depend on us every day.

In this role, you’ll own the day-to-day administrative workflows that keep lab and referral processes running smoothly—reviewing, processing and routing documentation, making sure nothing gets missed and everything meets our privacy and quality standards. Key to success will be your technical confidence, sharp organizational instincts, strong problem-solving skills and the ability to work both independently and collaboratively—all while managing multiple priorities without losing accuracy in a fast-paced environment.

Please note this is a fully administrative role—medical or clinical experience isn’t required, though prior admin work in a healthcare setting is an asset. This isn’t a lab-based position; Maple is a virtual platform connecting patients with doctors and nurse practitioners.

Your responsibilities

As a Bilingual Lab and Referral Operations Coordinator (French/English), you will:

• Take ownership of a high volume of incoming lab and referral documentation—faxes, voicemails and digital records—processing and managing each one in line with Maple’s privacy and security standards

• Upload, route and track lab results and referral information so clinicians can review and follow up without delay

• Respond to urgent lab communications and escalate critical results quickly—because getting it right the first time supports patient safety

• Dig into missing, incomplete or unclear documentation and coordinate with labs, clinics and internal teams to get it resolved

• Keep patient records accurate and ensure everything lines up between patient information and lab or referral data

• Support public health reporting and compliance-related documentation as required

• Work closely with Customer Support and Care Delivery teams to address lab- and referral-related questions from patients and providers

• Hold the bar high—consistently meeting accuracy, quality and turnaround expectations to keep care delivery running at its best

What success looks like

In your first 90 days, you’ll get a strong handle on Maple’s lab and referral workflows, tools and privacy requirements—and you’ll start contributing right away. That means managing a real volume of administrative tasks independently, hitting your productivity benchmarks and building solid working relationships with your teammates and cross-functional partners.

Over the next 6 to 12 months, you’ll be a trusted, go-to contributor on the team—someone colleagues count on for accuracy, clear communication and consistent follow-through. You’ll consistently meet or exceed quality and productivity expectations, take ownership of more complex issues as they arise,  and your work will be a visible part of what makes Care Delivery Operations run well.

What you bring

• Two or more years of experience in an administrative or operations role; a background as a Medical Office Assistant or Medical Receptionist, or experience in a healthcare or clinic environment, is an asset

• Fluency in both French and English—written and verbal—so you can support patients and partners across Canada

• A detail-oriented mindset with a genuine commitment to accuracy, quality and process adherence

• Confidence in managing multiple tasks and deadlines independently in a fast-paced, high-volume environment

• Strong written and verbal communication skills, with a natural ability to collaborate across teams

• Sharp problem-solving and critical thinking skills when navigating more complex or ambiguous issues

• Comfort learning and navigating multiple systems and tools; experience with Google Workspace, PDF management tools and Slack is an asset

Play to your strengths. Finding the right fit goes both ways—so this section is yours to complete. When you join, you’ll add the unique strengths you bring that aren’t captured above.

How we’ll support you

We recognize our people’s health is everything. That’s why we take care of them.

• Maple for you and your family: 24⁄7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one

• Comprehensive health coverage: Medical, dental and life insurance because your peace of mind—and your loved ones—matter most

• Health spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialized therapy

• Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. You choose what matters most

• Health days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best

• Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to five days per year

• Group retirement savings plan: We’re here for the long haul. Invest in your future with our group retirement plan

The details

• Job type: Existing vacancy, full-time

• Hiring manager: Team Lead, Care Delivery Operations

• Location: Remote within Canada

• Start date: October 2026

• Vacation: 3 weeks

• Pay range: $21.30 - $23.15

Offers can vary depending on skills, experience and readiness to meet Maple’s expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you’re welcome to ask at any point in the interview process.

We’re committed to the safety and security of our platform. Please note that any offer of employment is subject to a criminal record check (EPIC) and identity verification. Additional checks, including employment or education verification, may be conducted depending on the role’s requirements.

Use of artificial intelligence

We don’t currently use artificial intelligence (AI) or automated tools to screen, assess or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.

AutoCAD Drafter (Entry Level)Department: OperationsEmployment Type: Full TimeLocation: ClientCompensation: ₱25,000 – ₱35,000 / monthDescriptionThe Pre-Construction Associate plays a key role in supporting architects, engineers, project managers, and field teams in...

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

\*\*\******************************************************************

Title: Independent Contractor – CPT-11477 Administrative & Operations Support Virtual Assistant/Business Support VA/Entry-Senior Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A newly launched Ohio-based delivery (Amazon DSP) operation is seeking a part-time Virtual Assistant to provide back-office administrative, organizational, and reporting support as the business grows.

The VA will help maintain organized employee and audit documentation, improve spreadsheets and trackers, pull operational data, maintain recurring records, and ensure important administrative requirements do not fall through the cracks.

The position will begin at 10 hours per week, with the intent to gradually expand the VA’s responsibilities and hours as the business ramps.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Administrative & File Management

• Organize and maintain employee and operational files
• Maintain audit-ready documentation and folders
• Organize onboarding records such as required licenses, screening documentation, and related records
• Maintain workers’ compensation, insurance, and other business documentation
• Track outstanding administrative requests and deadlines
• Ensure important documents and information can be located quickly when requested

Spreadsheet & Operational Reporting

• Maintain and improve recurring Excel spreadsheets and trackers
• Pull operational data from client-provided systems
• Track daily routes, package volume, delivery results, and other operational information
• Organize data so the client can review business performance and costs
• Maintain accurate recurring reports
• Assist with simplifying repetitive data-entry and reporting workflows

General Operations Support

• Maintain task lists and follow up on outstanding administrative items
• Assist with occasional employee onboarding administration when needed
• Help document and organize policies and recurring business processes
• Support the owner and operations manager with back-office tasks
• Learn additional systems and responsibilities as the business grows
• Assist with inbox, calendar, or other executive-support activities as the role expands

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Previous administrative, executive assistant, operations support, or back-office experience required
• Strong Microsoft Excel / spreadsheet skills required
• File and document-management experience required
• Strong attention to detail and organizational skills
• Comfortable handling confidential employee and business records
• Experience working with operational data or recurring reports preferred
• Logistics, transportation, delivery, or similar experience is a plus but not required

IDEAL CANDIDATE PROFILE

• Highly organized and dependable
• Strong thinker and quick learner
• Excellent with spreadsheets and backend organization
• Able to take loosely organized information and turn it into a usable system
• Comfortable working in a fast-moving operational environment
• Proactive about tracking outstanding tasks and deadlines
• Able to learn unfamiliar platforms without extensive hand-holding
• Comfortable using AI tools to improve productivity
• Interested in becoming a dependable long-term resource as the company grows

APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

• Microsoft Excel
• Google Sheets
• Microsoft Office / Google Workspace
• AI Productivity Tools
• Amazon / Client Operational Systems – Training Provided

Work Schedule

• Contracted Hours per Week: 10 Hours (Hours expected to increase as the business grows)
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time: Flexible EST Business Hours – TBD

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior, Senior Level
• Contracted Hours per Week: 10 hours/week
• Daily Working Time: Flexible EST Business Hours – TBD
• Scheduled Working Days: Monday-Friday
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A-C (Clear, Professional English Communication Required)
• REGION PREFERENCES: Any

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

\*\*\******************************************************************

Title: Independent Contractor – CPT-11476 Compliance Case Management & Quality Control Virtual Assistant/Business Support VA/Entry-Advanced Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A technology-first company supporting property owners and property management companies is seeking a part-time Virtual Assistant to manage housing-code compliance cases from initial intake through final submission and acceptance.

The VA will work within an established process and existing SOPs to verify AI-generated case information, create and track work orders, review repair evidence, assemble proof-of-repair packages, and monitor cases through closure.

This is not a basic data-entry role. The position requires strong attention to detail, sound judgment when reviewing documents and photos, consistent deadline management, and the ability to flag questionable information before it creates compliance issues.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Case Intake & Work Order Management

• Review incoming violation notices and verify case information for accuracy
• Confirm addresses, unit numbers, notice numbers, cited items, and deadlines
• Create or verify work orders for individual violations
• Check for existing work orders before creating new records
• Maintain accurate case information across required systems
• Prioritize work based on repair deadlines and urgency

Evidence Review & Quality Control

• Review completed work orders and supporting documentation
• Confirm that photographs and completion notes clearly support the required repair
• Ensure evidence is matched to the correct violation
• Identify weak, missing, or unclear documentation before submission
• Request corrections or additional evidence when needed
• Escalate questionable items rather than making assumptions

Submission & Case Closure

• Assemble proof-of-repair packets according to established templates
• Submit completed documentation through applicable government portals
• Select required re-inspection or submission options
• Log submission activity accurately
• Keep cases open until final agency acceptance
• Maintain clear records of outstanding items, deadlines, and next steps

Communication & Process Support

• Communicate through email and Slack with internal team members and, when appropriate, client contacts
• Follow established SOPs and operating procedures
• Maintain clear written notes, captions, and escalation summaries
• Support additional compliance-processing tasks as assigned

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Previous operations, case management, quality control, claims processing, compliance, or similar process-driven experience required
• Proficiency in using VLOOKUP in Excel or Google Sheets
• Strong document review and data-verification skills required
• Strong written English required
• Experience working against deadlines and measurable KPIs strongly preferred
• Comfortable learning multiple web-based platforms
• Strong attention to detail and process discipline required
• Customer service or client communication experience preferred
• Property management, facilities, maintenance coordination, real estate operations, insurance claims, or regulatory compliance experience is a plus but not required
• Spreadsheet and basic image-handling experience preferred

IDEAL CANDIDATE PROFILE

• Exceptionally detail-oriented and accurate
• Strong document-reading and data-verification skills
• Comfortable reviewing photographs and determining whether evidence is complete
• Disciplined with repetitive daily workflows
• Able to prioritize work according to deadlines rather than simply working in order received
• Comfortable in a metrics-driven environment
• Able to work independently without constant supervision
• Technically comfortable with web-based systems
• Proactive about flagging issues rather than guessing
• Reliable, motivated, and accountable for deliverables

PERFORMANCE EXPECTATIONS

The VA will be evaluated primarily on:

Quantity and quality of work orders reviewed

Quantity and quality of evidence packets prepared

First-pass acceptance rate of submitted proof-of-repair packets

APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

• Slack
• Google Workspace
• Microsoft Office / Microsoft 365
• Web-Based Business Platforms
• Government / Compliance Portals
• Client Proprietary Systems – Training Provided

Work Schedule

• Contracted Hours per Week: 20 Hours
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time: 10:00 AM – 2:00 PM EST OR 2:00 PM – 6:00 PM EST

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior, Senior, and Advanced Level
• Contracted Hours per Week: 20 hours/week
• Daily Working Time: 10:00 AM – 2:00 PM EST OR 2:00 PM – 6:00 PM EST
• Scheduled Working Days: Monday-Friday
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A-C (Strong Written English Required)
• REGION PREFERENCES: Any

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!

Yext (NYSE: YEXT) is the enterprise agentic marketing platform. Built on the world’s most comprehensive structured data platform for local businesses, Yext gives brands and their partners the visibility intelligence to win every moment of discovery – across AI and traditional search. Yext’s API-first architecture connects structured data to APIs, MCP servers, and generative interfaces, so partners and developers can build purpose-built experiences on the same infrastructure powering Yext’s own products. Thousands of brands and digital marketing partners in financial services, healthcare, retail, hospitality, and food rely on Yext to manage, measure, and optimize visibility at scale. For more information, visit yext.com.

As a Publisher Operations Analyst, you will be responsible for investigating, escalating, and resolving technical issues across a network of over 200 publishers (Google, Apple, Facebook, Bing, Yelp, etc). We’re looking for someone with a can-do attitude, a strong attention to detail, a problem-solving mindset, and a proven ability to learn quickly. In this role, you’ll work directly with internal stakeholders (Support, Client Success, Operations, Product, and Engineering) as well as external stakeholders (Clients and Publishers). This diverse collaboration will put your ability to appropriately present information for various audiences to the test.

What You’ll Do:

Become a Publisher Specialist –  Master Publisher concepts, workflows, and requirements; continuously learning to stay current in depth and breadth for a product that rapidly evolves both internally and externally

Manage Publisher Escalation Paths – Investigate, escalate, and resolve a diverse range of difficult client issues across the Yext Publisher Network. Overseeing escalation paths, trends, and operational health

Be a Client Advocate – Be a client-facing representative of Yext, guiding clients through challenging issues; ensuring professionalism, active listening and a clear understanding of the needs of our clients

More Specifically:

• Become an expert in the Yext software and the Yext Publisher Network
• Be a client-facing and publisher-facing representative of Yext
• Liaise with Publishers to manage operational pipelines, drive issue resolution, and appropriately communicate work status to clients
• Work cross-functionally to deliver exceptional service, and ensure we are exceeding client expectations - every time!
• Manage and prioritize multiple inbound requests and drive to completion
• Adhere ticket management strategies and ensure adherence to the SLA
• Maintain a focus on excellence by meeting or exceeding quarterly targets including Quality Assurance (QA), Customer Satisfaction (CSAT), productivity (set KPIs)
• Follow complex processes and understand nuances in order to troubleshoot product and publisher issues
• Refer to and build out internal process documentation; outlining functionality and changes in publisher integrations
• Consolidate and deliver meaningful product feedback to internal stakeholders to drive product improvement
• Synchronize efforts with Engineering and Product teams to scope, test, and implement product features
• Maintain the Yext category taxonomy and handle all aspects of matching categories to new partner and publisher category lists
• Manage our outsourced team, including performing daily checks and providing support for escalated issues
• Use technical tools like SQL, Snowflake, and Scripts to proactively evaluate operational health, audit client accounts, and resolve issues at scale

What You Have

• BA/BS degree or a similar college-level education
• Eagerness and flexibility to learn and contribute to the team
• Comfortability in working in a fast-paced environment with multiple priorities and responsibilities
• Ability to work quickly and independently with excellent time management and organizational skills required
• Detail-oriented mindset with the patience to work through complex issues
• Outstanding interpersonal skills; along with strong ability to communicate issues across departments and with external contacts while using relevant verbiage
• Proficiency in excel, with experience writing SQL queries
• Preferred: Familiarity with APIs
• Preferred: Basic experience writing scripts to iterate tasks or manipulate data a plus
• Preferred: Proficiency in languages such as Spanish, French, and/or German is a plus

Why you’ll love it here

• PubOps is a truly collaborative team: While you will be individually responsible for servicing an array of client escalations, the team will be there every step of the way.
• Positive culture is a key indicator of success: We work hard to deliver quality work but are also dedicated to building a strong team culture
• Ownership and responsibility: At each level of the career journey, your ever-growing expertise and hard work will have a direct impact on client experience and the success of Yext products.

#LI-RK1

#LI-Remote

Yext is an equal opportunity employer committed to building a results-driven, engaging culture where every employee has the opportunity to contribute to the success of the Company, perform at the highest possible level, and grow their skills and capabilities. Yext welcomes employees and applicants of all backgrounds and demographics, and does not engage in discrimination on the basis of any protected characteristic recognized under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. The Company believes a broad variety of life experiences across the Yext team is critical to its mission to help every business in the world be visible everywhere customers search. By seeking out fresh perspectives and fostering a positive interview experience and employee experience, Yext can remain at the forefront of innovation, and better serve its customers.

It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by applicable law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.

Security Alert

All legitimate Yext communications come from @yext.com email addresses. Messages from other domains (for example, @yext.team) are not authorized and are likely fraudulent. If you receive a message that seems suspicious, do not share personal information, click on links, or provide payment. Instead, please report the communication to security@yext.com.

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

\*\*\******************************************************************

Title: Independent Contractor – CPT-11477 Administrative & Operations Support Virtual Assistant/Business Support VA/Entry-Senior Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A newly launched Ohio-based delivery (Amazon DSP) operation is seeking a part-time Virtual Assistant to provide back-office administrative, organizational, and reporting support as the business grows.

The VA will help maintain organized employee and audit documentation, improve spreadsheets and trackers, pull operational data, maintain recurring records, and ensure important administrative requirements do not fall through the cracks.

The position will begin at 10 hours per week, with the intent to gradually expand the VA’s responsibilities and hours as the business ramps.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Administrative & File Management

• Organize and maintain employee and operational files
• Maintain audit-ready documentation and folders
• Organize onboarding records such as required licenses, screening documentation, and related records
• Maintain workers’ compensation, insurance, and other business documentation
• Track outstanding administrative requests and deadlines
• Ensure important documents and information can be located quickly when requested

Spreadsheet & Operational Reporting

• Maintain and improve recurring Excel spreadsheets and trackers
• Pull operational data from client-provided systems
• Track daily routes, package volume, delivery results, and other operational information
• Organize data so the client can review business performance and costs
• Maintain accurate recurring reports
• Assist with simplifying repetitive data-entry and reporting workflows

General Operations Support

• Maintain task lists and follow up on outstanding administrative items
• Assist with occasional employee onboarding administration when needed
• Help document and organize policies and recurring business processes
• Support the owner and operations manager with back-office tasks
• Learn additional systems and responsibilities as the business grows
• Assist with inbox, calendar, or other executive-support activities as the role expands

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Previous administrative, executive assistant, operations support, or back-office experience required
• Strong Microsoft Excel / spreadsheet skills required
• File and document-management experience required
• Strong attention to detail and organizational skills
• Comfortable handling confidential employee and business records
• Experience working with operational data or recurring reports preferred
• Logistics, transportation, delivery, or similar experience is a plus but not required

IDEAL CANDIDATE PROFILE

• Highly organized and dependable
• Strong thinker and quick learner
• Excellent with spreadsheets and backend organization
• Able to take loosely organized information and turn it into a usable system
• Comfortable working in a fast-moving operational environment
• Proactive about tracking outstanding tasks and deadlines
• Able to learn unfamiliar platforms without extensive hand-holding
• Comfortable using AI tools to improve productivity
• Interested in becoming a dependable long-term resource as the company grows

APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

• Microsoft Excel
• Google Sheets
• Microsoft Office / Google Workspace
• AI Productivity Tools
• Amazon / Client Operational Systems – Training Provided

Work Schedule

• Contracted Hours per Week: 10 Hours (Hours expected to increase as the business grows)
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time: Flexible EST Business Hours – TBD

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior, Senior Level
• Contracted Hours per Week: 10 hours/week
• Daily Working Time: Flexible EST Business Hours – TBD
• Scheduled Working Days: Monday-Friday
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A-C (Clear, Professional English Communication Required)
• REGION PREFERENCES: Any

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

\*\*\******************************************************************

Title: Independent Contractor – CPT-11476 Compliance Case Management & Quality Control Virtual Assistant/Business Support VA/Entry-Advanced Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A technology-first company supporting property owners and property management companies is seeking a part-time Virtual Assistant to manage housing-code compliance cases from initial intake through final submission and acceptance.

The VA will work within an established process and existing SOPs to verify AI-generated case information, create and track work orders, review repair evidence, assemble proof-of-repair packages, and monitor cases through closure.

This is not a basic data-entry role. The position requires strong attention to detail, sound judgment when reviewing documents and photos, consistent deadline management, and the ability to flag questionable information before it creates compliance issues.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Case Intake & Work Order Management

• Review incoming violation notices and verify case information for accuracy
• Confirm addresses, unit numbers, notice numbers, cited items, and deadlines
• Create or verify work orders for individual violations
• Check for existing work orders before creating new records
• Maintain accurate case information across required systems
• Prioritize work based on repair deadlines and urgency

Evidence Review & Quality Control

• Review completed work orders and supporting documentation
• Confirm that photographs and completion notes clearly support the required repair
• Ensure evidence is matched to the correct violation
• Identify weak, missing, or unclear documentation before submission
• Request corrections or additional evidence when needed
• Escalate questionable items rather than making assumptions

Submission & Case Closure

• Assemble proof-of-repair packets according to established templates
• Submit completed documentation through applicable government portals
• Select required re-inspection or submission options
• Log submission activity accurately
• Keep cases open until final agency acceptance
• Maintain clear records of outstanding items, deadlines, and next steps

Communication & Process Support

• Communicate through email and Slack with internal team members and, when appropriate, client contacts
• Follow established SOPs and operating procedures
• Maintain clear written notes, captions, and escalation summaries
• Support additional compliance-processing tasks as assigned

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Previous operations, case management, quality control, claims processing, compliance, or similar process-driven experience required
• Proficiency in using VLOOKUP in Excel or Google Sheets
• Strong document review and data-verification skills required
• Strong written English required
• Experience working against deadlines and measurable KPIs strongly preferred
• Comfortable learning multiple web-based platforms
• Strong attention to detail and process discipline required
• Customer service or client communication experience preferred
• Property management, facilities, maintenance coordination, real estate operations, insurance claims, or regulatory compliance experience is a plus but not required
• Spreadsheet and basic image-handling experience preferred

IDEAL CANDIDATE PROFILE

• Exceptionally detail-oriented and accurate
• Strong document-reading and data-verification skills
• Comfortable reviewing photographs and determining whether evidence is complete
• Disciplined with repetitive daily workflows
• Able to prioritize work according to deadlines rather than simply working in order received
• Comfortable in a metrics-driven environment
• Able to work independently without constant supervision
• Technically comfortable with web-based systems
• Proactive about flagging issues rather than guessing
• Reliable, motivated, and accountable for deliverables

PERFORMANCE EXPECTATIONS

The VA will be evaluated primarily on:

Quantity and quality of work orders reviewed

Quantity and quality of evidence packets prepared

First-pass acceptance rate of submitted proof-of-repair packets

APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

• Slack
• Google Workspace
• Microsoft Office / Microsoft 365
• Web-Based Business Platforms
• Government / Compliance Portals
• Client Proprietary Systems – Training Provided

Work Schedule

• Contracted Hours per Week: 20 Hours
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time: 10:00 AM – 2:00 PM EST OR 2:00 PM – 6:00 PM EST

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior, Senior, and Advanced Level
• Contracted Hours per Week: 20 hours/week
• Daily Working Time: 10:00 AM – 2:00 PM EST OR 2:00 PM – 6:00 PM EST
• Scheduled Working Days: Monday-Friday
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A-C (Strong Written English Required)
• REGION PREFERENCES: Any

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

\*\*\******************************************************************

Title: Independent Contractor – CPT-11477 Administrative & Operations Support Virtual Assistant/Business Support VA/Entry-Senior Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A newly launched Ohio-based delivery (Amazon DSP) operation is seeking a part-time Virtual Assistant to provide back-office administrative, organizational, and reporting support as the business grows.

The VA will help maintain organized employee and audit documentation, improve spreadsheets and trackers, pull operational data, maintain recurring records, and ensure important administrative requirements do not fall through the cracks.

The position will begin at 10 hours per week, with the intent to gradually expand the VA’s responsibilities and hours as the business ramps.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Administrative & File Management

• Organize and maintain employee and operational files
• Maintain audit-ready documentation and folders
• Organize onboarding records such as required licenses, screening documentation, and related records
• Maintain workers’ compensation, insurance, and other business documentation
• Track outstanding administrative requests and deadlines
• Ensure important documents and information can be located quickly when requested

Spreadsheet & Operational Reporting

• Maintain and improve recurring Excel spreadsheets and trackers
• Pull operational data from client-provided systems
• Track daily routes, package volume, delivery results, and other operational information
• Organize data so the client can review business performance and costs
• Maintain accurate recurring reports
• Assist with simplifying repetitive data-entry and reporting workflows

General Operations Support

• Maintain task lists and follow up on outstanding administrative items
• Assist with occasional employee onboarding administration when needed
• Help document and organize policies and recurring business processes
• Support the owner and operations manager with back-office tasks
• Learn additional systems and responsibilities as the business grows
• Assist with inbox, calendar, or other executive-support activities as the role expands

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Previous administrative, executive assistant, operations support, or back-office experience required
• Strong Microsoft Excel / spreadsheet skills required
• File and document-management experience required
• Strong attention to detail and organizational skills
• Comfortable handling confidential employee and business records
• Experience working with operational data or recurring reports preferred
• Logistics, transportation, delivery, or similar experience is a plus but not required

IDEAL CANDIDATE PROFILE

• Highly organized and dependable
• Strong thinker and quick learner
• Excellent with spreadsheets and backend organization
• Able to take loosely organized information and turn it into a usable system
• Comfortable working in a fast-moving operational environment
• Proactive about tracking outstanding tasks and deadlines
• Able to learn unfamiliar platforms without extensive hand-holding
• Comfortable using AI tools to improve productivity
• Interested in becoming a dependable long-term resource as the company grows

APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

• Microsoft Excel
• Google Sheets
• Microsoft Office / Google Workspace
• AI Productivity Tools
• Amazon / Client Operational Systems – Training Provided

Work Schedule

• Contracted Hours per Week: 10 Hours (Hours expected to increase as the business grows)
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time: Flexible EST Business Hours – TBD

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior, Senior Level
• Contracted Hours per Week: 10 hours/week
• Daily Working Time: Flexible EST Business Hours – TBD
• Scheduled Working Days: Monday-Friday
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A-C (Clear, Professional English Communication Required)
• REGION PREFERENCES: Any

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!

About Us

At #paid, we’re on a mission to empower creators to do what they love—create. Our marketplace connects vetted creators with some of the world’s most iconic brands, like McDonald’s, Samsung, and Disney, fostering authentic collaborations that drive real business results. We’ve built a marketplace that solves big challenges in the creator ecosystem, from fair pricing to algorithmic matching and content usage rights, ensuring every partnership is seamless and impactful.

With our proprietary technology and an unwavering commitment to trust and transparency, we’re revolutionizing the way brands and creators come together to make magic. Rated #1 for customer support and managed services, #paid is leading the creator marketing space. Through innovative technology and a team of ambitious humans, we’re transforming the future of the creator economy.

The Role

You’ll own the day-to-day execution of creator campaigns and roster management in our Creator Operations team. This role is foundational to how we deliver value to clients and scale our business—every accurate roster, clean data point, and timely communication directly impacts our ability to hit aggressive growth goals for 2027. You’ll report to the Creator Operations lead and work directly with CSMs, Product, Finance, and RevOps to keep campaigns running smoothly.

Responsibilities

• Build and manage creator rosters for assigned campaigns (post-sale), using established criteria and collaborative guidance from CSMs
• Execute day-to-day campaign operations following SOPs and playbooks—managing ~20–30 campaigns per month at full ramp
• Own campaign and creator data accuracy in real time, ensuring our CRM and internal tools reflect current information
• Communicate with creators via our platform and support desk (Zendesk), using templates and guidelines to provide clear, empathetic responses
• Identify and escalate issues appropriately, learning from patterns to improve processes over time
• Collaborate cross-functionally—primarily with CSMs on rostering, plus product, finance, and RevOps teams on process improvements

To be successful, you’ll need to

Technical & Practical Skills

• Baseline Excel and Google Sheets skills—comfortable with formulas, filtering, and data organization
• Clear, prompt written and verbal communication, especially in customer-facing and peer interactions
• Ability to work efficiently in our CRM and support-desk tools (we use Zendesk); prior exposure is a plus but not required

Experience & Background

• 1–2+ years in operations, coordination, or high-volume task-management (e.g., agency, talent coordination, account management, or similar)
• Demonstrated problem-solving and initiative—comfort taking on foundational work and finding efficiencies
• A genuine understanding of creator economy fundamentals and the ability to assess creator/brand fit

How You Work

• Bias to action: You move quickly and make decisions with incomplete information when needed
• Positive intent: You assume good intent from teammates and creators, even in challenging situations
• Takes feedback well: You implement constructive feedback without needing to be right; ego is secondary to the mission
• Team-first mentality: You celebrate team wins and pitch in where needed, even outside your core responsibilities
• Resilient with change: We’re in a transformation year—you thrive in evolving processes, not just tolerate them

About you

You’re organized and detail-oriented, but you’re not rigid. You see the value in getting data and process right, and you actually enjoy solving the operational puzzles that keep campaigns running. You’re curious about how creators and brands connect, and you have good judgment about what makes a fit. You take initiative to suggest improvements and learn from mistakes without spiraling. You’re comfortable working async and in remote environments, and you communicate clearly when you need help or have a blocker. You’re genuinely excited to do the foundational work and grow into bigger responsibilities as the team scales.

Why #paid

• We are a group of passionate and thoughtful people working together to fundamentally change the way brands are built while empowering creators to make a living doing what they love
• We are growing quickly! Plus, #paid is the highest-rated platform on the popular G2 Crowd software review website
• We have all the fun perks you’d expect—flexible vacation policy, competitive vision, dental and health benefits, team offsites and working hubs, and socials (yes, even remotely!)
• We invest in our team members, with L&D budgets and RRSP/401K Matching Programs
• We are proud of our culture and care about it deeply—we live by our team values and are always trying to make #paid a better company today than it was yesterday
• We empower learning through meaningful career progression and the autonomy to test new ideas

$50,000 - $55,000 a year

The pay range listed reflects base salary only. In addition to base pay, we offer additional forms of compensation for all roles, which may include variable pay (bonus or commission), stock options, and perks and benefits, depending on the role and location. We’ll discuss total compensation openly in our first conversation so there are no surprises when it comes time for an offer .

At #paid, we believe compensation should be transparent and fair.

Our compensation framework is built around clearly defined job levels based on seniority, expertise, scope of responsibility, performance expectations, and impact.

For all publicly posted roles, we share a clear compensation range that reflects the levels associated with the role and complies with applicable pay transparency laws. Candidates are hired into a specific level, and compensation is set at the base pay associated with that level. The posted range represents the span between levels, not a negotiable pay range.

When offers are made, they are presented at the compensation set for the level a candidate is hired into and are determined by experience, skills, and role alignment — not negotiation tactics or who asks first. This ensures consistent and equitable pay for team members in the same function and at the same level.

Equal Employment Opportunity

#paid is an equal opportunity employer and as such, we do not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable laws.

We are dedicated to growing a diverse team of highly talented individuals and creating an inclusive environment where everyone feels empowered to bring their best and authentic selves to work.

If you require any accommodations during the recruitment process, whether it be alternate forms of material, accessible meeting rooms, etc., please let us know and we will work with you to meet your needs.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

\*\*\******************************************************************

Title: Independent Contractor – CPT-11461 Construction Office & Billing Support Virtual Assistant/Business Support VA/Entry-Junior Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A growing construction company is seeking a part-time Virtual Assistant to provide day-to-day office, job-tracking, and billing support as field operations expand.

The company expects to operate approximately 10–20 field crews, creating an increasing need for dependable back-office support. The VA will initially work closely with the owner to learn the company’s workflows before gradually taking ownership of daily field-data entry, weekly billing preparation, basic accounts receivable tracking, email management, and recurring administrative responsibilities.

Previous construction experience is not required. The owner will train the VA on the company’s construction-specific workflows and Fiber Field platform.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Daily Job & Field Tracking

• Review information submitted by field crews regarding completed daily work
• Enter and update daily production information within Fiber Field
• Maintain accurate job logs and supporting records
• Organize information required for weekly billing
• Review entries for completeness and flag missing information
• Gradually take ownership of recurring job-tracking workflows after training

Billing & Accounts Receivable Support

• Compile weekly field logs and supporting documentation
• Prepare information needed for invoicing
• Create and maintain invoices within QuickBooks Online
• Track submitted invoices and basic payment status
• Maintain organized billing and accounts receivable records
• Help ensure completed work is documented and submitted for payment on schedule

Office & Administrative Support

• Monitor and organize the company Gmail inbox
• Assist with routine administrative and office-management responsibilities
• Make outbound business calls when required
• Maintain organized digital files and documentation
• Assist with additional recurring back-office tasks as operations grow

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Previous administrative, office support, bookkeeping support, or similar experience required
• QuickBooks Online experience strongly preferred
• Invoicing or accounts receivable experience preferred
• Strong data-entry and spreadsheet skills required
• Strong written and verbal English communication
• Construction, contracting, field services, or similar experience is a plus but not required
• Comfortable learning client-specific construction software

IDEAL CANDIDATE PROFILE

• Highly organized and dependable
• Strong attention to detail and data accuracy
• Comfortable working with repetitive daily production information
• Able to learn new systems quickly
• Comfortable with invoicing and basic financial tracking
• Proactive about identifying missing information
• Able to grow into greater ownership of recurring office processes
• Comfortable supporting a fast-growing field-based business remotely

APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

• QuickBooks Online – Strongly Preferred
• Fiber Field – Training Provided
• Gmail / Google Workspace
• Microsoft Excel / Google Sheets
• Google Voice or Similar Business Phone System

Work Schedule

• Contracted Hours per Week: 20 Hours
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time: Flexible 4-Hour Daily Shift Between 9:00 AM – 3:00 PM EST

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior Level
• Contracted Hours per Week: 20 hours/week
• Daily Working Time: Flexible 4-Hour Daily Shift Between 9:00 AM – 3:00 PM EST
• Scheduled Working Days: Monday-Friday
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A-C (Clear, Professional English Communication Required)
• REGION PREFERENCES: Any

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!

Harbor is seeking an entry-level Associate Consultant to join our Corporate Legal Solutions Team.  At the intersection of legal innovation and digital transformation, our Business Analysts play a critical role in reshaping how legal departments operate. We work with corporate legal teams, law firms, and enterprise partners to streamline processes, reduce operational friction, and introduce automation where it matters most. We are a high-growth team of advisors and hands-on contributors working on cutting-edge legal technology and workflow automation solutions. This role is ideal for someone who loves solving problems, designing elegant workflows, and contributing to a mission-driven team that values innovation, ownership, and impact.

As a Business Analyst/Associate Consultant, you will serve as a strategic bridge between the business and technology. You will work directly with legal departments at Fortune 500 companies, identifying pain points in legal and compliance workflows and designing automation solutions using no-code or low-code platforms. You will be involved in all aspects of client engagement, from discovery and ideation to implementation and delivery.

You will also have the opportunity to:

• Operate as part of a nimble team of consultants (typically 2–5), with mentorship from senior leaders
• Play a key role in process redesign, system testing, and client success
• Help shape the future of a rapidly growing tech-driven consulting firm

Responsibilities:

• Conduct interviews, research, and process observations to identify automation opportunities
• Create process maps, requirements documents, and solution designs that reflect optimized workflows
• Develop and test automated workflows using no-code or low-code platforms
• Troubleshoot workflows not meeting customer expectations
• Alter existing workflows based on changing user requirements, Serve as the voice of the user, ensuring intuitive, efficient, and delightful end-user experiences
• Provide first-line support to business and legal users of CLM platforms and legal AI tools through established support channels.
• Support data-quality, reporting, testing, and administrative activities as needed.
• Facilitate workshops, client presentations, and real-time problem solving
• Maintain project ownership, monitoring timelines, scope, and budget to ensure successful outcomes
• Deliver client-facing reports, proposals, and supporting documentation
• Build expertise in legal technology tools, workflow best practices, and system integrations
• Collaborate with cross-functional teams including engineers, legal professionals, and developers
• Stay ahead of legal tech trends and identify areas for innovation and growth

What We Are Looking For:

• Strong analytical and problem-solving skills, especially around processes and systems
• Ability to communicate complex ideas clearly, both verbally and in writing
• Experience creating process documentation and workflow diagrams
• Comfort translating business requirements into technical specifications or configurations
• Proficiency with productivity tools such as Excel, PowerPoint, Word, and Visio or Lucidchart
• Technical aptitude and a willingness to learn no-code or low-code platforms
• Passion for legal technology, operations, or enterprise workflow automation
• Experience working with legal departments or related functions is a plus
• Entrepreneurial mindset that is confident, adaptable, and proactive
• Willingness to work in a fast-paced, collaborative, and remote-first environment
• Bonus: familiarity with platforms like TAP, ServiceNow, Onit, Checkbox, Airtable, Malbek, or Tonkean

Qualifications:

• Four-year undergraduate degree in business, finance, legal studies, MIS, computer science, or a similar field
• Three or more years of experience in consulting, legal operations, or process automation
• Demonstrated leadership in academic, professional, or extracurricular settings
• Relevant internships or early-stage startup experience preferred

About Us:

Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 900+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem.

Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.

About Toptal Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and...

About Toptal Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and...

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

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Title: Independent Contractor – CPT-11407 Property Management & Business Operations Virtual Assistant/Business Support VA/Junior-Senior Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A growing entrepreneur managing real estate/property management operations and a Turo/car rental business is seeking two versatile Business Support Virtual Assistants to help operate and scale the businesses.

The immediate plan is to start two part-time VAs with overlapping coverage, allowing both to learn the company’s processes and provide backup for one another. Based on performance and business growth, both positions are expected to progress toward full-time over the first 10-12 months.

The client is specifically looking for long-term team members who want to grow with the business over multiple years, learn increasingly complex workflows, and potentially advance into more leadership responsibilities as additional VAs are added.

In addition to the requirements below, the candidate needs to be explicitly proactive in regards to business improvement, process improvement, and suggesting ideas to promote the continued growth of the business.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Property & Operations Support

• Communicate with tenants, contractors, municipalities, and other business contacts
• Handle routine communication through phone, text, and email
• Track outstanding operational tasks and follow-ups
• Assist with coordinating contractor workloads
  • Do follow ups with contractors and clients via phone call, messaging, video/phots and follow up with clients to make sure work done as promised
  • Keep track of time contractors are working through text, chat, voice calls, and photo/video
  • Responsible for proof of work verification
• Maintain organized property and operational records
• Follow detailed client-provided procedures and workflows

Car Rental Support

• Manage routine Turo customer communication
• Communicate with Turo support when necessary
• Assist with rental scheduling and customer-related workflows
• Support the client’s developing private car rental operation
• Maintain accurate rental and customer information
• Company is transitioning to run dual tech stack with Turo and one prime rental service (like Enterprise, Alamo, etc)
  • VA must have ability to follow up and pitch this to clients, promoting the transition to private platform

Administrative & Technology Support

• Work across the client’s existing and newly implemented business applications
• Use remote desktop systems when required
• Maintain organized records, trackers, and communications
• Use AI tools such as Claude or similar platforms to improve recurring workflows where appropriate
• Identify repetitive tasks that may be streamlined or automated
• Learn new systems and processes as the business expands

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Previous business support, operations, executive assistant, or customer service experience required
• Property management or real estate experience is a strong plus but not required
• Turo, car rental, or transportation experience is a plus
• Strong phone, SMS, WhatsApp, and email communication skills
• Experience coordinating contractors or service providers preferred
• CRM and business software experience required
• AI/LLM experience strongly preferred
• Strong ability to learn complex client-specific processes
• Ability to navigate and/or the willingness to learn Facebook, Instagram, TikTok business to achieve clients goals

IDEAL CANDIDATE PROFILE

• Excellent spoken English with a native or near-native accent
• Comfortable communicating with U.S.-based tenants, customers, contractors, and government offices
• Highly organized and dependable
• Strong executive assistant / operations mindset
• Self-motivated and eager to learn new technology
• Comfortable using AI tools or highly motivated to learn
• Interested in a long-term growth position rather than short-term VA work
• Capable of taking on increasing responsibility over time

APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

• Microsoft Office / Google Workspace
• Google Voice / VoIP Systems
• TeamViewer / Remote Desktop Tools
• AI Tools such as Claude / ChatGPT
• Property Management / Business Operations Platforms – Client Training Provided
• Turo – Preferred / Training Provided

Work Schedule

• Contracted Hours per Week: 20 hours/week per VA (Two part-time VAs to start; one expected to progress toward full-time based on performance)
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time: Shift 1- 10:00 AM - 2:30 PM EST (with a 30-minute break); Shift 2- 2:00 PM - 6:30 PM EST
• (Training will be combined 4- 8 AM EST during the first 3-4 weeks of onboarding)

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Business Support

• REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior Level

• Contracted Hours per Week: 20 hours/week per VA (Two part-time VAs to start; one expected to progress toward full-time based on performance)

• Daily Working Time: Shift 1- 10:00 AM - 2:30 PM EST (with a 30-minute break); Shift 2- 2:00 PM - 6:30 PM EST

  • (Training will be combined 4- 8 AM EST during the first 3-4 weeks of onboarding)

• Scheduled Working Days: Monday-Friday

• REPORTING TO/POC: To Be Determined

• Number of VAs: 2

• GENDER PREFERENCE: None

• LANGUAGES SPOKEN/PREFERENCE: English

• ACCENT PREFERENCE: Level A-B (Native or Near-Native English Accent Required)

• REGION PREFERENCES: Any

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!

About the role

Our Document Specialists are the key drivers of our field services and operations. They are the team members that act as the crucial coordinator between our customers and our field agents to ensure that all orders are performed timely and accurately. The Document Specialist reports through their Team Lead to the Fulfillment Manager as part of the Operations group.

This is a full-time, competitively compensated hourly role.

The hourly compensation range for this role is $19.35–$25.00, depending on experience and qualifications.

This is a fully remote, U.S.-based role, allowing you to work from anywhere within the contiguous United States. excluding Hawaii and Alaska.

About InfoTrack

InfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully. We’re global leaders in legal technology with unparalleled expertise in forging integrations that can drastically improve the efficiency of law firms and the legal system.

As a highly ambitious company, we know that our people are critical to our success. That’s why we’re passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you’re smart, dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, join us.

Responsibilities

• Handle customer inquiries and escalations, as well as collaborating with customer support, customer success managers, and field affiliates, with specific focus on timely deployment and status updates, accuracy of work orders, and responsiveness

• Achieve stated productivity goals and generate daily/weekly reports for management on individual metrics as required

• Develop and constantly improve systems for tracking orders and responsibilities for maximum efficiencies for our customers

• Productivity – process-driven experience with ability to adapt and change; ability to multi-task and adapt to new processes crucial

• Legal /Litigation Background – 1-2 years (or more) of legal/litigation support or similar experience

• Problem-Solving and Poise – ability to multi-task and problem-solve; also, exercise patience and remain calm in stressful situations

• Customer Focus – experience in keeping the customer (whether external or internal) as a constant element in decision-making

• Technology – solid computer and technical skills (experience with Outlook/Microsoft Office suite and Adobe Acrobat imperative; Slack and Service Cloud a big plus)

• Quality – high degree of detail and accuracy, learns from mistakes so that they never re-occur; reliability a huge factor as well

• Communicator – strong verbal and written communication skills

• Attitude – having a positive outlook and a sense of humor to deal with the inevitable frustrations is a plus

• Must reside in the United States

What sets InfoTrack apart We strive to ensure that you have the resources and training that you need to successfully collaborate and succeed. At InfoTrack, we’re committed to a workplace where everyone feels comfortable to do their best work and, yes, have fun!

We offer:

Excellent health, dental, and vision plans, 401k match, 20 days of paid time off, plus more competitive benefits.

Work with a knowledgeable, high-achieving, experienced, and fun team.

Be part of a culture obsessive about learning, development, and career growth.

Learn more about life at InfoTrack on our website.

InfoTrack is certified as a Great Place to Work®

Our Commitment

We believe that the key to our success is you. Your unique background, life experience, knowledge, self-expression, and talent make you uniquely you. Who you are, what you have experienced, and how you think inspires us to be innovative and bold.

InfoTrack is an equal opportunity employer. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, ancestry, sex, gender identity and expression, national origin, citizenship, marital status, age, languages spoken, veteran status, color, religion, disability, sexual orientation, and beliefs.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About Inspiration Commerce Group (ICG)We’re a team of ~50 people who’ve done 6 acquisitions in 18 months and scaled from $0 to >$100M in revenue. We’re a global group with...

About Inspiration Commerce Group (ICG)We’re a team of ~50 people who’ve done 6 acquisitions in 18 months and scaled from $0 to >$100M in revenue. We’re a global group with...

About GAINS

GAINS is on a mission to make supply chains smarter, faster, and self-improving, powered by AI. Our Decision Engineering & Orchestration (DEO) platform doesn’t just support decisions, it drives them by aligning strategy, planning, and execution across every level of the supply chain. We serve inventory-intensive industries where the stakes are high and the complexity is real, helping customers move from reactive, spreadsheet-driven planning to continuously learning, AI-led operations that deliver measurable results fast. At GAINS, we call it Moving Forward Faster, and it’s not a tagline, it’s how we’re redefining what’s possible in supply chain decision-making.

SUMMARY

As a Supply Chain Design Analyst, you will be an integral part of our dynamic team, contributing to the development and optimization of supply chain strategies. Working closely with senior consultants, you will assist in analyzing and designing end-to-end supply chain solutions to enhance efficiency, reduce costs, and improve overall business performance.

Essential Duties and Responsibilities

• Data Analysis and Modeling:
  • Collect, analyze, and interpret supply chain data to identify areas for improvement.
  • Utilize advanced modeling tools and software to simulate and optimize supply chain processes.
• Supply Chain Mapping:
  • Collaborate with clients to understand their existing supply chain structures.
  • Develop comprehensive supply chain maps, identifying key touchpoints and potential bottlenecks.
• Process Optimization:
  • Assist in designing and implementing streamlined supply chain processes to enhance operational efficiency.
  • Identify and recommend improvements to inventory management, demand planning, and procurement processes.
• Technology Integration:
  • Evaluate and recommend technology solutions to enhance supply chain visibility and performance.
  • Collaborate with IT teams to implement and integrate new technologies into existing supply chain systems.
• Client Collaboration:
  • Work closely with clients to understand their business goals and challenges.
  • Communicate findings and recommendations effectively, building strong client relationships.
• Continuous Improvement:
  • Stay updated on industry trends and best practices in supply chain management.
  • Contribute ideas and suggestions for continuous improvement within the consulting team.
• Documentation and Reporting:
  • Prepare comprehensive reports, documenting supply chain analysis, recommendations, and implementation plans.
  • Ensure that project documentation is accurate, organized, and accessible.

Qualifications

• Bachelor’s degree in Industrial Engineering, Supply Chain Management, Logistics, or a related field.
• Strong analytical skills with proficiency in data analysis and modeling tools.
• Knowledge of supply chain concepts, principles, and best practices.
• Familiarity with supply chain management software and technology solutions.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team and independently when required.
• Eagerness to learn and adapt in a fast-paced consulting environment.

Preferred Skills

• Experience with supply chain optimization tools and software.
• Knowledge of ERP systems and their integration with supply chain processes.
• Project management skills and the ability to handle multiple tasks simultaneously.
• Understanding of sustainability and environmental considerations in supply chain design.

GAINS may use artificial intelligence (AI) tools to assist in screening and/or assessing applications during the recruitment process. All hiring decisions are made by our team. Personal information submitted through your application will be collected and used for recruitment purposes in accordance with applicable privacy laws. Contact us at any time with questions about our process or to request an accommodation. The recruitment team can be reached at: [email protected].

We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, national origin, age, sex, gender identity, sexual orientation, disability, marital status, domestic partner status, veteran status or medical condition. We encourage people from all backgrounds to apply.