General information Press space or enter keys to toggle section visibility Job Title VP, Clinical Operations Transformation Functional Area Teammate - Operations City Remote Work Location Type Remote State Remote Employment Type Full-time (30+ hrs/week)/FULLTIME Description & Requirements Press space or enter keys to toggle section visibility Position Description & Requirements WHO WE ARE AND WHAT WE DO:Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.

Fluxx is looking for a Senior Director, Professional Services, to join the Customer Experience Team.

The Senior Director of Professional Services is a strategic business leader accountable for the operational and financial performance of the organization’s onboarding and implementations. This leader will oversee both internal teams and external implementation partners to ensure customer projects are delivered efficiently, profitably, and at scale, and model both financial discipline and customer stewardship, ensuring the Professional Services function operates as a scalable business engine and a trusted partner to our customers.

This is a full-time exempt and remote position. Candidates must be located in the United States.

About Fluxx:

At Fluxx, our mission is to be the leading collaborative grantmaking platform in our global communities. We believe in building technology that drives positive impact in our world. Our platform helps foundations and agencies streamline the grantmaking process, making it easier to get funding to those who need it to support their mission. We are driven to facilitate change through solutions that automate grantmaking for organizations worldwide. Over the past decade, Fluxx has built a diverse and engaged community of 350+ grantmakers who work with over 150,000 foundations, government agencies, and nonprofits worldwide. Through Fluxx, they have issued over $15B in grants in the past year alone.”

How you will make an impact/What you will do:

Strategic & Financial Leadership:

• Operate Professional Services as a strategic business function, accountable for P&L performance, including utilization, margin, throughput, and revenue forecasting.

• Develop and execute financial forecasts, staffing models, and pricing strategies that align with revenue goals and corporate objectives.

• Partner with Finance and the VP of Customer Experience to report on performance, identify levers for margin improvement, and ensure profitability across the portfolio.

• Define annual PS financial targets and develop plans to achieve or exceed them.

• Optimize for both financial and customer outcomes — ensuring short-term profitability supports long-term customer and business health.

Balanced Decision-Making & Customer Stewardship:

• Exercise sound judgment in balancing financial outcomes with strategic customer investments, knowing when exceptions or goodwill work are warranted to protect relationships or market reputation.

• Evaluate tradeoffs thoughtfully — using data, business context, and customer insight to guide when to prioritize margin versus long-term trust.

• Partner with Finance and CX leadership to track and learn from these decisions, creating guidelines for future scenarios.

• Champion the principle that strong customer outcomes and operational discipline are mutually reinforcing, not opposing goals.

Operational Excellence & Delivery Governance:

• Establish and enforce delivery methodologies, governance standards, and performance frameworks to ensure quality, efficiency, and predictability in project outcomes.

• Standardize implementation offerings ranging from Quick Start (~$10K, ~1 month) to complex enterprise deployments (~ 18 months, $100K+).

• Drive improvements in throughput, resource utilization, and burn rate while maintaining high customer satisfaction.

• Implement clear project performance tracking — ensuring visibility into backlog, delivery velocity, and margin by project type.

Partner Ecosystem Leadership:

• Serve as the executive owner of the implementation partner ecosystem, which delivers approximately half of all implementations.

• Design and lead a partner enablement and certification framework, ensuring partners are trained, equipped, and empowered to deliver as seamless extensions of the company.

• Establish partner performance scorecards and conduct quarterly business reviews to drive accountability, delivery quality, and contribution to profitability.

• Create scalable reporting and collaboration processes to minimize tactical management overhead while improving partner outcomes.

Cross-Functional Alignment & Sales Partnership

• Collaborate closely with Sales leadership to ensure accurate project scoping, pricing, and resourcing, driving predictable and profitable deal structures.

• Partner with Product, Customer Success, and Support to align Professional Services delivery with product evolution and the overall customer lifecycle.

• Serve as a key member of the Customer Experience Leadership Team, influencing company-wide decisions that impact revenue, delivery, and customer outcomes.

Tools, Data, and Performance Visibility:

• Own the Professional Services Automation (PSA) and project management tools, ensuring data accuracy and real-time reporting on utilization, backlog, forecast, and burn rate.

• Build and maintain dashboards to provide executive visibility into PS performance metrics, trends, and risks.

• Use data-driven insights to optimize staffing, resource allocation, and delivery processes.

Talent Development & Leadership:

• Lead, mentor, and scale a team of project managers, solution builders, and data migration specialists.

• Build clear role definitions, career paths, and performance frameworks to attract and retain top talent.

• Foster a culture of accountability, adaptability, and continuous improvement across internal and partner teams.

What you bring to the team/ About you:

• 10+ years of experience in Professional Services, Consulting, or Customer Delivery, with at least 5 years in a senior leadership role.

• Proven success in managing financial and operational metrics, including utilization, margin, throughput, and forecasting.

• Demonstrated ability to balance financial accountability with customer value creation, using strategic judgment to guide tradeoffs.

• Experience managing implementation partners, including enablement, certification, and performance management.

• Strong financial acumen and experience developing and managing P&L forecasts.

• Exceptional communication and executive presence, with a track record of influencing cross-functional stakeholders.

• Expertise with PSA tools, project management platforms, and performance dashboards, particularly Rocketlane and/or Planhat.

• Experience leading teams delivering SaaS implementations from quick-start to complex enterprise configurations.

Preferred:

• Experience with grants management, CRM, ERP, or workflow automation SaaS products.

• Background in scaling Professional Services functions in a high-growth or mid-market SaaS company.

• MBA or advanced degree preferred.

Salary:

Fluxx is committed to fair, transparent, and equitable compensation practices. We use a market based approach that considers cost of labor by geographic region, along with company size and industry benchmarks.

This role is categorized into compensation tiers based on location, with the following expected annual on-target earnings (base & 10% bonus):

Fluxx is currently seeking candidates located in Zone 2 and Zone 3 geographies for this role.

• Zone 2 – Atlanta, Seattle, San Diego, Washington D.C.

  $175,000 – $200,000

• Zone 3 – All other U.S. locations

  $165,000 – $190,000

Fluxx is currently seeking candidates located in Zone 2 and Zone 3 geographies for this role.

The range listed reflects the expectations outlined in this job description. The final salary and commission package will be determined based on, but not limited to:

(a) the candidate’s location, (b) individual skills and qualifications, and © relevant experience.

Benefits:

Fluxx offers the following benefits for the position, subject to applicable eligibility requirements: Medical, dental, and vision insurance; Flexible time off; Paid sick leave; 12 weeks of fully-paid parental leave; Annual learning and development stipend; Internet stipend; One-time home office set-up stipend; 401(k) retirement plan with company match. This position is also eligible for incentive stock options, subject to the terms of Fluxx’s applicable stock plans.

More About Fluxx:

We are a people-first and inclusive workplace committed to continuous learning. We pride ourselves on having a diverse workforce, and we do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We respect the gender, gender identity, and gender expression of our applicants and employees. It is our policy to comply with all applicable national, state, and local laws about nondiscrimination and equal opportunity.

Twin Health

At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health.

We start by building a dynamic model of each person’s metabolism — drawing on thousands of data points from CGMs, smartwatches, and meal logs — that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives.

Working here

Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members. We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment.

Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights’ Digital Health 150, and named one of Newsweek’s Top Most Loved Workplace® .

With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U.S. and globally. Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world.

Join us as we reinvent the standard of care in metabolic health.

Opportunity

The VP, Clinical Service Operations owns the operational engine driving Twin Health’s virtual practice. This leader ensures clinical supply reliably meets member demand, builds and governs the practice infrastructure that powers efficient care-team workflows, and holds full operational and financial accountability for daily practice operations.

A core part of the role is providing the Care Team Services that enrollment depends on, including but not limited to, reliably completing onboarding visits, staffing on-demand sensor support, and standing up the human backup that steps in when automated steps fail. Additionally this role must own the supply–demand forecasting that ensures enough care-team capacity for onboarding visits and other enrollment requirements. The Enrollment leader owns enrollment performance and its metrics; this role supports that leader by guaranteeing the care-team supply and service conditions enrollment requires.

This is the counterpart to Care Team Operations: Care Team Operations defines what the clinical workforce must deliver and owns care quality, care efficiency, care service level agreements, and outcomes; Clinical Service Operations makes sure the conditions for that delivery are in place — the right supply, in the right shape, at the right cost, on infrastructure that works. As the strategic operational counterpart to Care Team Operations—which defines clinical standards, care quality, service levels, and health outcomes—Clinical Service Operations ensures the foundational conditions for delivery are met: the right supply, in the right structure, at the right cost, on robust infrastructure. The VP partners closely with Care Team Operations, HR, Finance, and Product/Analytics, and manages the team responsible for practice operations and capacity readiness for new partner launches.

Responsibilities

Supply Meets Demand

Own the balance of clinical supply to member demand, holding utilization within a healthy 90–110% band — enough capacity to serve members reliably without costly idle time. Build and run the supply–demand model, forecast demand, and adjust staffing and scheduling to keep the system in balance as volume shifts.

Care Team Services for Enrollment

Own the Care Team Services that enrollment depends on — the supply and the operational delivery — while the Enrollment leader owns enrollment performance and its metrics. This role supports that leader; it does not own the enrollment metric.

• Enrollment supply & demand. Own supply–demand forecasting for enrollment: project onboarding-visit demand and the other care-team requirements enrollment generates, and ensure enough supply — onboarding-visit slots, staffing, and coverage — is in place to meet it, so enrollment is never constrained by a lack of care-team capacity.
• Onboarding-visit completion. Ensure the care team reliably completes scheduled onboarding visits through staffing, scheduling, backfill, and rapid recovery of missed or failed visits.
• On-demand sensor support. Ensure on-demand sensor support is staffed and available so members can be helped through sensor setup and issues during onboarding.
• Human backup to agents. Ensure human coverage is in place behind automated/agentic steps, ready to step in when an agent fails or cannot complete a key enrollment step — checklist, intake call, or medication reconciliation — so no member stalls at those steps.

Licensing and Credentialing Supply. Ensure human care team members have appropriate credentialing and licensing for each pod to support pod structure enrollment numbers seamlessly.

Clinical Supply Structuring

Ensure the structure of clinical supply — not just the headcount, but the mix of roles, skills, languages, licensure, and availability — meets the attributes Care Team Operations specifies. This includes maintaining active multi-state clinical licensure and credentialing compliance. Plan and flex that structure across four demand drivers:

• Contractual — staffing and coverage that satisfy client contract terms, licensing, credentialing, SLAs, and performance guarantees.
• Population-based — capacity tailored to the acuity, conditions, and needs of the member populations served.
• Client growth — capacity planned and stood up ahead of new client and contract launches so growth never outruns supply.
• Innovation — agile capacity allocation supporting pilots, new programs, and care-model changes.

Workforce Reliability (in Partnership with HR)

Partner with HR to monitor and manage care-team absenteeism and coverage, translating workforce reliability into the capacity model so that real-world availability — not just headcount on paper — is what drives supply planning.

Practice Infrastructure

Own the operational infrastructure the care organization runs on: scheduling templates, visit types, and practice reporting. Govern how visits are defined, sized, and scheduled; maintain these as a versioned, single source of truth; and deliver operational dashboards to manage the practice by metrics. Own all licensing and credentialing support for the team to ensure we have the correct licensing and credentialing supply for providers and nursing.

Service Reliability

Keep the operation dependable at the point of care, holding the daily virtual-visit loss rate under 20% — minimizing no-shows, late cancellations, and technical or workflow failures that cost a scheduled visit — through better scheduling, automated reminders, proactive backfill, and rapid resolution.

Financial Stewardship

Own operational finance for the care organization: budget planning, cost of goods sold (COGS), and headcount approval. Deliver COGS and finance reporting, manage the operation to budget, and serve as the approval gate for care-team headcount so growth stays tied to demand and unit economics.

How Success Is Measured

• Supply-to-demand utilization sustained at 90–110% weekly.
• Enrollment supply forecast and staffed to demand — enough onboarding-visit capacity and other care-team coverage that enrollment is never constrained by supply.
• Onboarding visits reliably completed by the care team, with missed or failed visits backfilled and recovered.
• On-demand sensor support staffed and available throughout onboarding.
• Human backup to agents in place so failed or incomplete automated steps — checklist, intake call, medication reconciliation — are caught and completed by a person.
• Supports the Enrollment leader on enrollment performance; accountable for the care-team supply and service conditions behind it, not the enrollment metric itself.
• Supply structure meets Care Team Operations’ specified attributes across contractual, population, growth, and innovation needs.
• Takes in monthly demand forecasts from Care Team Operations and converts that into a monthly headcount forecast, delivering “on time” supply to meet demand. (Covers provider, coach, RN, MA, MEA, L1.)
• Daily virtual-visit loss rate held below 20%.
• Tracks COGS and hiring plan with Finance and HR, and continuously adapts based on demand fluctuations.
• Absenteeism monitored and factored into capacity, with coverage maintained; escalates to the Care Team Lead and HR when out of established standard for corrective actions.
• Practice infrastructure (scheduling templates, visit types, reporting) is complete, governed, and trusted, with continuous visibility of performance metrics and detection and correction when variance falls outside expected SLAs.
• Other duties as assigned

Qualifications

• 10+ years in healthcare operations, including significant experience leading virtual/telehealth or multi-site clinical operations at scale.
• Deep workforce-management and capacity-planning expertise — supply–demand modeling, forecasting, scheduling, and staffing ratios.
• Experience forecasting demand and delivering the care-team capacity behind an onboarding or enrollment function (onboarding visits, member/sensor support, and human coverage for automated steps), ideally in virtual care, digital health, or consumer health.
• Track record owning an operational budget/COGS and headcount planning, with fluency in unit economics.
• Experience building and governing practice infrastructure — scheduling systems, visit-type/appointment design, and operational reporting or dashboards.
• Strong data fluency; runs the operation by metrics and partners effectively with analytics.
• Comfort partnering with a growth or enrollment owner — supplying the operational capacity and service coverage they need while they own the conversion metric.
• Proven cross-functional leadership across clinical, HR, finance, and product/technology.
• Experience scaling operations for growth (new client/contract launches) and standing up capacity for innovation and new programs.
• Excellent people leadership; experience managing multi-layer operational teams.
• Ability to build independently with Claude is a plus.

Preferred

• Experience in value-based care, chronic or metabolic care, or digital health.
• Familiarity with clinical workforce tooling and telehealth delivery platforms.
• This remote opportunity based out of the U.S. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Compensation and Benefits

The compensation range for this position is $250,000 - $270,000 annually.

Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin

• A competitive compensation package in line with leading technology companies
• A remote and accomplished global team
• Opportunity for equity participation
• Unlimited vacation with manager approval
• 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
• 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
• 401k retirement savings plan

Salary range for US jobs

US Salary Range

$250,000—$270,000 USD

We have been made aware of fraudulent interview requests being sent using the Twin Health’s name. All communications will come from official Twin Health channels and a twinhealth.com email address. We will never ask you to complete a text interview or request financial details during the interview process.

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Description

IMPORTANT: This role can only be applied for via the Maneva Group website. Do not submit an application through this form or through other job board websites (e.g., LinkedIn Jobs, Indeed, ZipRecruiter, etc.).

Since its launch in 2024, ESCA has established itself as a leading voice for a fairer California economy — helping shape statewide fights to expand direct cash policies like guaranteed income and tax credits, and to curb the harms from corporate concentration, hold AI accountable — and has built a reputation as a strategic, credible, respected organization.

Building on a strong foundation, the Senior Director will expand Economic Security California’s team, portfolio, and state footprint while setting its long-term strategic and fundraising trajectory.

The role demands immediate credibility and strong relationships across California’s political, philanthropic, and advocacy sectors. The Senior Director will oversee key campaigns to put cash in people’s pockets through guaranteed income and refundable tax credits, while countering corporate concentration through antimonopoly action, AI regulation, and public options.

Additionally, the Senior Director serves as the primary architect of ESCA’s growth, driving an ambitious fundraising strategy and establishing a long-term vision for the organization’s expansion and impact.

Responsibilities

Programmatic Strategy and Leadership (50%)

• Drive the development and execution of ESCA’s state strategy across its three core strategies: provoke, legitimize, win.

• Set the strategic direction and oversee the development of ESCA’s policy agenda to address the affordability crisis by advancing cash policies and countering corporate concentration, building on organizational expertise in the areas of expanding tax credits, guaranteed income and benefits access; and curbing corporate concentration, monopoly conduct, regulating tech and AI and encouraging public options.

• Direct ESCA’s and ESCA Action’s work in Sacramento, utilizing legislative advocacy, strategic communications, coalition-building, and public events to cultivate legislative champions and engage new constituencies.

• Implement a multi-year strategy to build political power in California, identifying and engaging regional and grassroots partners, evaluating campaign opportunities, and tracking long-term progress.

• Serve as ESCA’s primary spokesperson to media and external stakeholders, leading a statewide narrative plan in partnership with ESP’s communications team.

• Collaborate with and contribute to national ESP leadership on federal campaigns, directing California-based execution to support broader national goals.

• Direct external consultants, lobbyists, and strategic advisors to align deliverables, expand capacity, and execute high-impact advocacy campaigns.

Organizational Leadership, Operations, and Growth (50%)

• Execute an ambitious fundraising strategy to fund ESCA’s annual budget, cultivating relationships with major donors, institutional funders, and prospective partners alongside ESP’s development team.

• Set and drive a long-term growth vision for ESCA, expanding its geographic footprint, programmatic scope, annual budget, and operational capacity.

• Manage a sustainable budget for ESCA, overseeing financial forecasting, expense management, and operational systems to support smart growth.

• Recruit, mentor, and retain a diverse, high-performing team of staff, fellows, and consultants. Manage direct reports, establish clear workflows, and foster professional development as the team expands.

• Serve as an active member of ESP’s Senior Leadership Team, modeling organizational values, breaking down departmental silos, and collaborating closely with national policy, communications, and operations leaders.

• Partner with ESP leadership staff to refine, scale, and strengthen the broader state affiliate model, positioning California as a blueprint for state-level economic justice work nationwide.

Location, Compensation, and Benefits

The Economic Security Project is a primarily virtual office with staff across the country. This position must be based in California with regular in person meetings with decision-makers and coalition partners, including maintaining a consistent presence in (with regular travel to) Sacramento.

The salary range for this position is $160,000-$195,000, dependent on factors such as experience and location. This role includes a comprehensive benefits package.

Overview

The Economic Security Project (ESP) advocates for ideas that build economic power for all Americans. To expand what’s considered possible and turn bold ideas into reality, ESP legitimizes emerging concepts through cutting-edge research, elevating champions, and challenging conventional wisdom.

Driven by a diverse team of academics, organizers, practitioners, and culture makers, the organization runs targeted issue campaigns, develops creative interventions, and convenes leaders to spur collective action. By winning concrete policy victories for communities in immediate need, ESP creates the conditions to actively shift the economic landscape.

By convening thousands through strategic briefings and marquee events, ESP has set a bold agenda for a more just political economy. Their advocacy secured over $1 trillion in direct family relief during the pandemic—including a pivotal federal campaign for the expanded Child Tax Credit—and modernized tax codes in over seven states. These cash-based interventions famously “defied gravity” by reducing poverty in the midst of a recession.

To address today’s cost-of-living crisis, ESP’s Affordability Framework diagnosed broken markets and broken incomes as twin drivers. They backed this analysis with a live Affordability Dashboard to track real-time economic pressures and launched the Affordability Campaigns Collaborative to unite advocates across issues. Across federal and state levels, ESP continues to advance policies that tackle corporate concentration, ensure tech/AI delivers for workers, address housing, promote public options, ensure tax fairness, and expand benefits access.

Beyond direct policy wins, ESP has fortified the field by investing over $25 million into groundbreaking research, grassroots coalitions, and narrative interventions that advance racial and economic justice. Through these combined efforts, they have moved once-radical ideas into the mainstream, championing a vision where individuals possess the agency to be the true authors of their own lives.

The Economic Security Project fosters a high-performance, remote-first culture rooted in accountability and growth. Committed to diversity and inclusion, ESP ensures its policies are informed by diverse lived experiences while investing heavily in professional development. ESP supports employee well-being through flexible remote work, regular office closures, and a five-year sabbatical program, balancing rigorous strategic planning with in-person connection and a spirited office culture.

Economic Security California (ESCA), an affiliate of the Economic Security Project, builds economic power for all Californians by fighting corporate consolidation and advancing cash policies so every resident has the freedom and stability to thrive. The organization has advanced a policy agenda that seeks to put money into the pockets of people who need it, through expanded tax credits and direct cash, while guarding against the forces trying to take money out, by curbing anticompetitive conduct by Big Tech and other concentrated corporate power. In Sacramento, Economic Security California Action, the sister organization to ESCA, has sponsored cutting edge legislation, including AB 325 to stop algorithmic price-fixing in housing and groceries, and SB 53 to require AI safety and security transparency and establish a public option for AI compute to prevent further market consolidation as AI reshapes the state’s economy, and AB 1776 (the COMPETE Act), to prohibit monopoly abuse.

Economic Security California believes in a state where every resident has the freedom and stability needed to thrive. California is the fourth-largest economy in the world and home to one in eight Americans, a state built on opportunity, innovation, and equity. However, too many Californians are locked out of that promise by corporate consolidation, an unfair tax system, and an economy that leaves working people behind. ESCA seeks to change that.

Requirements

The ideal candidate will be outcome-oriented and bring a deep commitment to ESCA’s mission. While no single candidate will bring every competency, strong candidates will offer many of the following desired attributes:

• Solid track record in leading projects and developing colleagues, and readiness to take on formal management of a diverse team.

• Deep knowledge of California’s policy landscape, and core issue areas, including cash policy, tax credits, antimonopoly and corporate concentration policy, tech/AI regulation, or public options.

• Extensive experience with the state legislative and budget process, demonstrated understanding of legislative strategy, and familiarity with California’s political landscape.

• Strong relationships across California’s legislative, philanthropic, and advocacy sectors, with a track record of driving inside-outside advocacy campaigns.

• Proven ability to manage budgets, lead high-performing teams, and drive strategic vision collaboratively in a fast-moving, virtual environment.

• Demonstrated success securing and growing institutional funding and major gifts support.

• A builder’s mindset, with experience scaling state affiliates or regional programs.

• Skilled organizational spokesperson with exceptional writing and public speaking abilities, anchored by a deep commitment to economic and racial justice.

How to Express Interest

To express your interest in this opportunity, please submit your resume and cover letter via the Maneva website (not the button below).

All inquiries and discussions will be handled with the utmost confidentiality. This position is available immediately, and applications will be reviewed on a rolling basis until the role is filled.

We look forward to connecting with you!

Attention recruitment agencies: All agency inquiries are vetted through 4DMT’s internal Talent Acquisition team. No unsolicited resumes will be accepted. The 4DMT Talent Acquisition team must expressly engage agencies on any requisition. Agencies contacting hiring managers directly will not be tolerated, and doing so may impact your ability to work with 4DMT in the future.

4DMT is a leading late-stage biotechnology company advancing durable and disease-targeted therapeutics with potential to transform treatment paradigms and provide unprecedented benefits to patients. The Company’s lead product candidate 4D-150 is designed to be a backbone therapy forming the foundation of treatment of blinding retinal vascular diseases by providing multi-year sustained delivery of anti-VEGF (aflibercept and anti-VEGF-C) with a single, safe, intravitreal injection, which substantially reduces the treatment burden associated with current bolus injections. The Company’s lead indication for 4D-150 is wet age-related macular degeneration, which is currently in Phase 3 development, and second indication is diabetic macular edema. The Company’s second product candidate is 4D-710, which is the first known genetic medicine to demonstrate successful delivery and expression of the CFTR transgene in the lungs of people with cystic fibrosis after aerosol delivery

GENERAL SUMMARY

The Senior Director of Clinical Quality Assurance (CQA) will provide strategic and operational Quality Assurance leadership and oversight for multiple, registrational, global 4DMT-sponsored clinical trials, ensuring trials are executed in compliance with applicable international regulatory requirements for Good Clinical Practice (GCP).

This position reports to the Executive Director, Quality Assurance and is accountable for advancing the CQA mission, objectives, and strategic plan through proactive quality strategy, risk-based oversight, inspection readiness, and continuous improvement of clinical quality systems.

MAJOR DUTIES & RESPONSIBILITIES:

Provide strategic Quality leadership and oversight for multiple 4DMT Clinical Studies, including the following study-specific activities:

• Serve as a senior Quality partner to clinical study teams and leadership, providing guidance on GCP, ICH E6, and related regulations and guidance,, decision support, and escalation recommendations, including via attendance at Study team meetings, quality governance forums, and escalation discussions related to Clinical Study Quality Events.
• Lead the development, implementation, and governance of Clinical Study Quality Plans for specific 4DMT clinical studies, with accountability for protecting subject safety/rights, data integrity, and GCP compliance across assigned studies and associated vendors.
• Manage, mentor, and develop Clinical QA staff and consultants; establish clear goals, development plans, and succession depth.
• Define, plan, perform, and/or oversee risk-based GCP Compliance audits of high-risk clinical vendors/sites, including clinical investigator sites
• Ensure audit findings, quality risks, and CAPA commitments are communicated to senior stakeholders and collaborate with auditees and vendors to track, review, approve, assess the adequacy of CAPAs, and ensure timely escalation of unresolved or recurring issues
• Provide senior Quality review and strategic input on Clinical documents, ensuring quality, accuracy, completeness, and inspection readiness of key clinical and regulatory documents, including as applicable Clinical Protocols, IBs, DSURs, Module 2.6 and 2.7 Tabulated and Written Summaries, and Integrated Summaries.

Lead and/or provide oversight for investigation and management of significant Clinical Study Quality Events:

• Identify, communicate, and escalate significant incidents of GCP non-compliance, quality risks, and inspection-readiness concerns, and drive timely resolution, ensuring appropriate executive visibility, escalation, and risk-based decision-making.
• Provide QA oversight for formal corrective and preventive actions (CAPAs), ensuring actions are risk-based, effective, timely, and appropriately escalated to address identified Clinical Study Quality Events, including potential serious breaches of GCP.
• Partner with CMC Quality, Clinical Operations, and senior cross-functional stakeholders to facilitate the investigation, escalation, and resolution of clinical supply quality issues such as temperature excursions, product complaints, and deviations reported from clinical sites, ensuring appropriate risk assessment, stakeholder communication, and CAPA linkage when applicable.

Champion and advance a culture of quality that fosters learning, respect, open communication, collaboration, integration, and teamwork:

• Oversee and provide strategic direction for development of GCP compliance training materials and delivery of training to strengthen clinical quality culture and inspection readiness.
• Partner with Clinical Operations, Clinical Development, Biometrics, Data Management, Medical Affairs, and Regulatory Affairs to embed proactive quality and risk management into study design and conduct.
• Lead the development and continuous improvement of the Clinical Quality Management system through the development / refinement of Clinical QA processes

Lead preparedness / readiness / management of BIMO / GCP inspections:

• Define and lead GCP inspection readiness strategy, plans, and cross-functional readiness activities, including readiness governance, mock inspection support, inspection logistics, and issue escalation
• Host, lead, and/or provide senior Quality support for GCP-related inspections

QUALIFICATIONS:

Education:

• Bachelor’s degree in a life science, nursing, pharmacy, or related field; advanced degree (MS, PharmD, PhD) preferred.

Experience:

• 12+ years of experience or advanced degree with 10+ years of experience within a regulated environment such as Regulatory, Quality, Pharmacovigilance or Clinical Development / Operations within the Biotech or similar

Industry

• Proven experience leading Clinical quality strategy, quality governance, and senior-level quality oversight of global clinical trials and associated vendors
• Minimum of 7 years of significant experience in clinical quality assurance, including experience leading, performing, and/or providing senior oversight of GCP audits and global clinical trials.
• Experience hosting, leading, and supporting health authority inspections, including inspection readiness preparation, front-room/back-room support, response coordination, and follow-up commitment management
• Extensive practical experience and understanding of clinical quality assurance applied throughout the clinical development life-cycle
• Demonstrated ability to influence senior cross-functional stakeholders, lead complex clinical quality initiatives, and provide mentorship or functional leadership within Clinical QA

Other Qualifications/Skills:

• Expert understanding of GCP requirements for investigational products and the ability to interpret and apply requirements strategically across clinical programs
• Executive-level communication skills, both oral and written, with ability to present quality risks, recommendations, and inspection-readiness status to senior stakeholders
• Strong leadership, influencing, and interpersonal skills, with a collaborative approach to driving alignment across Clinical, Quality, Regulatory, and external vendor stakeholders
• Demonstrated ability to operate independently in a fast-paced small company environment, prioritize complex workstreams, make risk-based decisions with minimal direction, and adjust quickly to changing business priorities

Travel: %5

Physical Requirements and Working Conditions:

• Physical Activity - Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers. Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Talking: Expressing or exchanging ideas by means of the spoken word.
• Physical Requirements - Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
• Working Conditions - The worker is not substantially exposed to adverse environmental conditions (as in typical office or administrative work).

Base salary compensation range: $245,000 - 286,000

Please note, the base salary compensation range and actual salary offered to the final candidate depends on various factors: candidate’s geographical location, relevant work experience, skills, and years of experience.

4DMT provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, status as a covered veteran, and any other category protected under applicable federal, state, provincial and local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

About Golden Child Golden Child is redefining pet nutrition through an uncompromising focus on health, quality, and culinary craftsmanship. A Miami-based startup, we’ve built a founding team of board-certified veterinary...

About Golden Child Golden Child is redefining pet nutrition through an uncompromising focus on health, quality, and culinary craftsmanship. A Miami-based startup, we’ve built a founding team of board-certified veterinary...

About Golden Child Golden Child is redefining pet nutrition through an uncompromising focus on health, quality, and culinary craftsmanship. A Miami-based startup, we’ve built a founding team of board-certified veterinary...

About Golden Child Golden Child is redefining pet nutrition through an uncompromising focus on health, quality, and culinary craftsmanship. A Miami-based startup, we’ve built a founding team of board-certified veterinary...

About Parsec

Parsec Automation, LLC (Parsec) is a trailblazing creator and provider of manufacturing operations management software. Consistently recognized by organizations like Gartner and IDC and a winner of numerous awards, including the Data Breakthrough Awards, American Business, and Best in Biz, Parsec exemplifies leadership in the dynamic, fast-paced manufacturing sector. With major companies such as Johnson & Johnson, Merck, Toyota, Proctor & Gamble, Eli Lilly, Hershey, Siemens, and DuPont leveraging its innovative TrakSYS™ platform to tackle even the most complex manufacturing challenges, Parsec’s solutions are actively optimizing efficiency, quality, and compliance at over 11,000 plants in more than 140 countries. Committed to customer success and driven by innovation, Parsec continues to fulfill its mission of making the management of manufacturing operations as simple as possible.

Parsec is backed by BVP Forge, a $780M fund in partnership with the $20B Bessemer platform that has backed industry-defining businesses such as LinkedIn, MindBody, Procore, Shopify, and Toast. BVP Forge combines Bessemer’s front-line industry insights, proven growth IP, and robust executive network with tailored resources for self-sustaining companies and the ForgeEdge™ operational program.

The Role

Parsec is hiring a Senior Director, Technical Services to unify and scale the technical backbone of its Professional Services organization. This role owns three distinct but interdependent workstreams: Advisory, Delivery, and Support. Each currently operates with its own rhythm, skill set, and client touchpoints. The mandate for this role is to bring these workstreams together under one operating model so that clients, SI partners, and internal teams experience a consistent standard of technical excellence, regardless of which workstream is engaged.

This is a build-and-run role. The teams exist today; the person in this seat will professionalize how they operate, scale them as the business grows, and ensure new hires ramp to full productivity on a defined timeline. Success is measured by predictable delivery, fewer escalations, improved resource utilization across workstreams, and a technical organization that partners with Enablement, Sales, and SI/GSI partners as a single, credible voice on TrakSYS.

Role Characteristics

• Organizational Span: Owns three workstreams: Advisory, Delivery, and Support, all spanning approximately 30–40 FTEs based primarily in the US and Spain, with additional coverage across Europe.
• Delivery Accountability: Accountable for delivery outcomes across all three workstreams, including quality, timeliness, and client/partner satisfaction.
• Governance & Control: Establishes shared standards, handoff protocols, and reporting cadence across workstreams (capacity planning, utilization, backlog health, escalation tracking).
• Cross-Functional Leadership: Serves as the primary point of contact for workstream health, capacity, and delivery status communications to PS leadership.
• Collaboration: Works closely with Project Managers (who retain ownership of individual engagements), Enablement, Sales, and SI/GSI partners.
• Scaling: Builds hiring plans, role profiles, interview standards, and leveling criteria to support growth across all three workstreams.

Key Responsibilities

- Advisory Workstream

• Own the quality bar for design artifacts produced by Solution Architects and Tech Leads, ensuring consistency across SI partner-led and Parsec-led engagements.
• Deploy Advisory resources across concurrent engagements, balancing SI support requests against direct delivery needs.
• Build and maintain design standards, reference architectures, and reusable artifacts that reduce rework across engagements.
• Serve as the escalation point for design decisions that carry architectural or precedent-setting weight.
  

- Delivery Workstream

• Manage the engineering resource pool as a shared capacity model: intake, prioritization, staffing, and rebalancing across concurrent projects.
• Partner with assigned Project Managers on scope, timelines, and quality gates without owning the PM function.
• Set and enforce engineering and QA standards across POC, enhancement, and targeted delivery work.
• Track velocity and throughput to inform capacity planning and hiring timing.

- Support Workstream

• Own support SLAs, coverage models, and on-call structures across a 24⁄7, multi-region team.
• Ensure upgrade assessments, upgrades, and technical reviews follow a consistent methodology and artifact set.
• Develop a repeatable mentoring and knowledge-transfer offering for clients and SI partners.
• Feed recurring support themes and technical debt patterns back into Advisory and Engineering to address root causes.

- Cross-Workstream Responsibilities

• Establish shared standards and communication norms so clients and SI partners receive a consistent experience across Advisory, Delivery, and Support.
• Build the metrics, reporting cadence, and operating rhythm that make delivery predictable and visible to leadership (dashboard support provided by the Operations team).
• Partner with Enablement to define ramp paths and curricula for new hires and ongoing development paths for tenured staff.
• Report on workstream health, capacity, and delivery metrics to PS leadership, and translate technical delivery performance into terms an executive audience can act on.

- Success Measures

• Advisory, Delivery, and Support operate against shared standards and a shared reporting model.
• New hires reach full productivity on a defined, predictable timeline, in partnership with Enablement.
• Delivery predictability improves, reflected in fewer escalations, tighter SLA adherence, and more accurate capacity forecasting.
• Clients and partners experience a consistent technical governance model across all three workstreams.
• Leadership has real-time visibility into workstream health, capacity, and risk.

Qualifications

• Experience: 10+ years in technical delivery, professional services, or engineering leadership within enterprise software, industrial software, or MES/manufacturing operations platforms.
• Multi-Function Leadership: Demonstrated experience managing multiple technical functions concurrently (e.g., solution architecture/advisory, engineering delivery, and technical support) as a unified organization.
• Distributed Teams: Experience managing distributed, international teams; direct experience with US/Europe (Spain in particular) team structures is a strong plus.
• Scaling: Track record of building or scaling a technical delivery function during a growth phase, including hiring plans and ramp/enablement design.
• Operational Skills: Strong operational instincts in capacity planning, utilization management, SLA and escalation frameworks, and delivery metrics.
• Range: Comfortable operating at both the strategic level (org design, executive reporting) and the technical level (credible in design and architecture conversations).
• Partner Ecosystem: Experience working with or alongside System Integrator (SI) and Global SI (GSI) partner ecosystems.
• Platform Experience: Direct experience with MES, MOM, or industrial automation platforms (TrakSYS or comparable platforms) preferred.

Benefits

• $200,000–$255,000 base, plus bonus eligibility
• Comprehensive medical, dental, and vision coverage
• 401(k) with company match
• Generous paid time off and company holidays
• Professional development and career growth opportunities
• Collaborative and innovative work environment
• Opportunity to make a meaningful impact at a growing global software company

Location

This is a fully remote position.

The Role We Need

We’re hiring a Director of Technology Operations to lead the three functions that keep PadSplit’s technology and business operations healthy: Quality Assurance, IT & internal tooling, and Security. You’ll inherit existing teams across each area and be responsible for modernizing how they work: moving QA toward automation, IT toward proactive enablement, and Security toward a structured, risk-based program.

This is a hands-on leadership role. You’ll set strategy and own outcomes across all three areas, while staying close enough to the work to evaluate a test architecture, challenge a vendor renewal, or lead an incident review yourself.

The Person We Are Looking For

We’re looking for a technology leader who has led multiple technology operations functions and knows how to turn reactive, manual processes into scalable systems. You should be comfortable moving between strategy and execution, developing teams while also getting into the details when the situation calls for it.

You’ll need strong technical judgment, particularly across QA, IT operations, and Security, and the ability to translate technical risks and tradeoffs into clear business decisions. Most importantly, you’re a player-coach who can modernize these functions without losing sight of the people and teams responsible for delivering the work.

Here’s What You’ll Be Doing Day-to-Day

• Set QA strategy: Define what quality means at PadSplit, how it’s measured, and how quality is built into the development lifecycle rather than addressed at the end.
• Modernize testing: Increase test automation, improve CI/CD quality gates, and move the team from manual regression toward automation engineering.
• Scale with AI: Evaluate and adopt AI-assisted testing tools for test generation, maintenance, and triage so QA can keep pace with product demand without relying solely on headcount growth.
• Develop teams: Coach existing QA, IT, and Security team members, create career paths, and hire where additional expertise is needed.
• Improve IT: Modernize internal tools and workflows, automate repetitive processes, manage the SaaS portfolio, and identify opportunities to consolidate vendors and reduce costs.
• Build service standards: Establish IT SLAs, self-service resources, and documentation so employees receive fast, predictable support as the company scales.
• Lead security: Own the security roadmap across application, infrastructure, corporate/endpoint security, and vendor risk while establishing policies, training, vulnerability management, and incident response processes.
• Lead incidents: Serve as the escalation point for security incidents, leading response and communication and facilitating blameless postmortems that turn incidents into improvements.

Here’s What You’ll Need to Be Successful

• Leadership experience: 10+ years in technology roles and 5+ years leading teams, including direct leadership experience in at least two of the three areas: QA, IT, or Security, and strong working knowledge of the third.
• Modernization track record: Experience transforming a manual QA organization, ad hoc Security function, or reactive IT organization into a more automated, structured, and proactive operation.
• QA expertise: Strong knowledge of test automation, CI/CD integration, quality metrics, agile product development, and modern approaches to AI-assisted testing.
• AWS experience: Hands-on experience with AWS and enough infrastructure knowledge to make informed QA, IT, and Security decisions.
• IT operations: Strong grounding in IAM/SSO, MDM, SaaS administration, network security tooling, and IT budget management.
• Automation knowledge: Familiarity with modern test automation frameworks such as Playwright, Cypress, or Selenium, with enough technical depth to evaluate architecture and coach the team.
• Business judgment: Strong judgment around build-vs-buy decisions, vendor selection, and how to prioritize limited resources across competing technology needs.
• Executive communication: Able to communicate clearly and directly and translate technical risks, tradeoffs, and decisions into language executives and non-technical stakeholders can understand.

The Interview Process:

• Your application will be reviewed for possible next steps by the Hiring Manager.
• If you meet eligibility requirements, the next step would be a video call with a member of the PeopleOps team for about thirty (30) minutes.
• If warranted, the next step would be a video interview with our CTO for one (1) hour.
• If warranted, the next step would be a video interview with our key stakeholders for one (1) hour.
• If warranted, the final step would be a video panel interview with key stakeholders at PadSplit for two (2) hours.
• The panel interview will require a candidate to work on a technical assessment where you will showcase your technology experise to the panel for discussion.
• If warranted, then we move to offer!

Compensation, Benefits, and Perks:

• Fully remote position - we swear!
• Competitive compensation package including an equity incentive plan and company-wide bonus opportunity
• National medical, dental, and vision healthcare plans
• Company provided life insurance policy
• Optional accidental insurances, FSA, and DCFSA benefits
• Unlimited paid-time (PTO) policy with eleven (11) company-observed holidays
• 401(k) plan
• Twelve (12) weeks of paid time off for both birth and non-birth parents
• The opportunity to do what you love at a company that is at the forefront of solving the affordable housing crisis

$160,000 - $180,000 a year

Compensation is based on the role’s scope, national market benchmarks, the person’s expertise and experience, and the impact of their contributions to our business goals.

Please note: Although the job posting says it’s in Atlanta, Georgia, this is a fully remote position. This is a result of our Applicant Tracking System requiring a location to post the role on LinkedIn.

Notice to Applicants:

PadSplit participates in E-Verify. All new employees are required to complete an I-9 form and be authorized to work in the United States. Employment is contingent upon successful completion of the E-Verify process.

PadSplit is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

The Vice President of Revenue Operations owns theend-to-end commercial operations and systems infrastructure that underpins revenue execution for our Employer Services business unit.

At Trackforce, we are transforming physical security operations that are managed around the world. As the leading SaaS platform for physical security workforce management, we provide security companies and organizations with a streamlined solution to manage their guard forces, respond faster, operate more efficiently, and reduce costs — all while staying focused on safety and protection.

We support 4,600+ clients across more than 50 countries and are proud to be a growing team of 300+ professionals. With our headquarters in Dallas, Texas, and Centers of Excellence in Montreal, Quebec and Wroclaw, Poland, we collaborate across regions and time zones in a hybrid work environment that combines flexibility, connection, and meaningful impact.

At Trackforce, we operate in both hybrid and remote models, offering flexibility to balance in‑office collaboration with WFH. This approach allows our teams to stay connected while maintaining autonomy and work‑life balance. We are highly focused on delivering value to our customers, and our recent merger has strengthened our position as the market leader in security workforce management software.

The Opportunity

We are looking for a Director, Customer Delivery & Enablement to lead how customers implement, learn, adopt, and expand their use of our solutions.

This leader will own three interconnected functions:

• Customer Implementations — delivering predictable, high-quality implementations that accelerate time-to-value.
• Customer Enablement & Learning — scaling customer training, education, certification, and adoption.
• Professional Services — delivering high-value customer engagements while driving services growth, revenue, utilization, and profitability.

This is both a customer delivery and commercial leadership role. You will build an integrated delivery model across the customer lifecycle while partnering with Marketing, Sales, and Client Success to develop, position, and sell Professional Services offerings that solve customer challenges and expand the value customers receive from our platform.

We are looking for a builder, operator, and commercially minded customer leader who can scale teams and programs while delivering measurable customer and financial outcomes.

What You’ll Own

Customer Delivery & Implementation

• Own the end-to-end implementation lifecycle from post-sale handoff through discovery, configuration, integration, testing, training, go-live, and transition to Client Success.
• Improve Time to Delivery and Time to Value through standardized methodologies, phase-and-gate governance, clear milestones, and disciplined execution.
• Lead portfolio, backlog, capacity, and project health reviews to identify risk, remove bottlenecks, forecast go-lives, and improve delivery predictability.
• Ensure customer readiness, training, enablement, and adoption are embedded throughout implementation.
• Serve as the senior escalation point for strategic and at-risk customer engagements.

Customer Enablement & Learning

• Own the customer education, training, certification, and ongoing enablement strategy.
• Build and evolve the Customer Training Academy and scalable learning journeys across onboarding, administrator readiness, end-user adoption, advanced product usage, and continuing education.
• Deliver a blended learning model across instructor-led, virtual, self-service, on-demand, webinar, certification, and digital experiences.
• Use customer engagement, product usage, health, and support data to identify adoption gaps and increase customer proficiency and self-sufficiency.
• Leverage AI, automation, and digital experiences to personalize learning, accelerate content creation, and scale customer education.

Professional Services & Growth

• Lead Professional Services with accountability for revenue, pipeline, services attach, utilization, productivity, capacity, and project profitability.
• Partner with Marketing, Sales, and Client Success to build and execute the go-to-market strategy for Professional Services and generate customer demand.
• Enable Sales and Client Success to identify, position, and sell Professional Services through clear offerings, value propositions, sales plays, discovery tools, pricing guidance, and customer-facing collateral.
• Establish a recurring motion with Sales and Client Success to identify whitespace, build pipeline, and increase services attach across new customers, renewals, expansions, and strategic accounts.
• Develop repeatable, scalable Professional Services offerings and support strategic customer conversations to shape solutions, articulate value, and advance opportunities to close.
• Own disciplined scoping, pricing, SOW, contracting, forecasting, and capacity planning, partnering with Finance to ensure strong operational and financial performance.

Operational & Team Leadership

• Establish operating rhythms and executive visibility across implementation backlog, project health, capacity, utilization, pipeline, bookings, revenue, profitability, and customer risk.
• Align workforce capacity and skills with forecasted demand while balancing utilization, customer outcomes, and delivery performance.
• Partner across Marketing, Sales, Client Success, Product, Engineering, Support, and Finance to create a seamless customer journey.
• Equip customer-facing teams with the training, collateral, discovery questions, use cases, and positioning needed to identify and introduce Professional Services opportunities.
• Create feedback loops so customer delivery and learning insights inform product, customer success, and go-to-market priorities.
• Lead and develop a high-performing global team spanning project management, implementation, consulting, training, data, and customer enablement.
• Use data, technology, automation, and AI to continuously improve productivity, quality, scalability, and customer outcomes.

How Success Will Be Measured

You will own the core performance of the organization, including:

• Time to Delivery and Time to Value
• Resource utilization and capacity
• Professional Services bookings, pipeline, revenue, and attach rate
• Effective billing rate and project profitability
• Customer satisfaction
• Team productivity and delivery efficiency
• On-time go-live performance and implementation backlog
• Training participation, certification, and Academy engagement
• Product adoption following implementation and training
• Forecast and capacity accuracy
• Expansion opportunities generated through Professional Services

What We’re Looking For

• 10+ years of progressive experience across enterprise SaaS, Professional Services, software implementation, consulting, customer enablement, or related customer-facing functions.
• 5+ years leading customer delivery teams and people leaders.
• Demonstrated success leading complex SaaS implementations and Professional Services organizations.
• Proven experience developing, positioning, and selling Professional Services, consulting, or value-added services to enterprise customers.
• Strong commercial acumen and experience partnering with Sales, Marketing, and Customer Success to generate demand, build pipeline, and grow services revenue.
• Experience developing repeatable service offerings, value propositions, pricing models, SOWs, and customer proposals.
• Strong financial and operational acumen across bookings, revenue, utilization, forecasting, capacity planning, pricing, and project profitability.
• Experience building scalable implementation methodologies, governance models, and customer education or enablement programs.
• Strong understanding of how implementation quality, education, adoption, and value realization influence retention and expansion.
• Executive presence with experience navigating complex customer relationships, commercial discussions, and escalations.
• Demonstrated ability to use data, automation, and AI to improve organizational performance.
• Experience leading distributed or global teams preferred.
• Bachelor’s degree or equivalent experience; MBA, PMP, Six Sigma, or similar certification is a plus.

The Leader We’re Looking For

You are a builder, operator, and commercially minded customer leader who sees Implementation, Customer Enablement, and Professional Services as interconnected parts of the customer value journey.

You know how to build strong teams, create scalable operating models, improve customer outcomes, and drive financial performance. Just as importantly, you understand that Professional Services is more than a delivery function—you know how to identify customer needs, create differentiated offerings, generate demand, and convert customer challenges into valuable services engagements.

Our office is now located at 2020 Blvd Robert‑Bourassa, Suite 2000, Montreal, QC H3A 2A5, offering a more central and easily accessible workspace.

Benefits We Offer

·Hybrid and flexible work model

·Three weeks of vacation starting in your first year

·Paid sick days & family obligation days

·Comprehensive health & dental coverage from Day 1

·24/7 telemedicine access

·Mental health & wellness support

·Life insurance, AD&D, long term‑ disability & critical illness coverage

·RRSP & DPSP with employer matching

·Employee referral bonus

·Paid volunteer day & recognition programs

#LI-Hybrid

At Trackforce, we are committed to providing an inclusive, respectful, and discrimination‑free workplace. We do not tolerate discrimination or harassment of any kind and make employment decisions based on qualifications, merit, and business needs. We proudly comply with local employment laws and are an equal opportunity employer in all locations where we operate.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Attention recruitment agencies: All agency inquiries are vetted through 4DMT’s internal Talent Acquisition team. No unsolicited resumes will be accepted. The 4DMT Talent Acquisition team must expressly engage agencies on any requisition. Agencies contacting hiring managers directly will not be tolerated, and doing so may impact your ability to work with 4DMT in the future.

4DMT is a leading late-stage biotechnology company advancing durable and disease-targeted therapeutics with potential to transform treatment paradigms and provide unprecedented benefits to patients. The Company’s lead product candidate 4D-150 is designed to be a backbone therapy forming the foundation of treatment of blinding retinal vascular diseases by providing multi-year sustained delivery of anti-VEGF (aflibercept and anti-VEGF-C) with a single, safe, intravitreal injection, which substantially reduces the treatment burden associated with current bolus injections. The Company’s lead indication for 4D-150 is wet age-related macular degeneration, which is currently in Phase 3 development, and second indication is diabetic macular edema. The Company’s second product candidate is 4D-710, which is the first known genetic medicine to demonstrate successful delivery and expression of the CFTR transgene in the lungs of people with cystic fibrosis after aerosol delivery

General Summary:

Vice President, Clinical Operations is responsible for strategic operational oversight and execution of one or more complex global clinical programs across the ophthalmology and/or broader portfolio. Reporting to the Chief Clinical Operations Officer, this role ensures clinical trials are planned and executed with excellence, delivering high-quality, inspection-ready data on time and within budget.

The VP provides leadership to Clinical Operations teams responsible for study execution and partners closely with cross-functional development teams, including Clinical Science, Medical, Regulatory, Data Sciences, Clinical Compliance, Quality, and Business Operations, to proactively identify and mitigate operational risks, optimize trial performance, and drive executional excellence across Phase 1–3 clinical development.

The VP fosters a culture of operational excellence by building scalable systems, standardized processes, and performance metrics that enable predictable execution, informed decision-making, and continuous improvement. This leader creates an environment where decisions are driven by objective data and operational metrics rather than individual effort.

Major Duties and Responsibilities:

Clinical Trial Execution & Oversight

• Provide operational leadership and oversight for one or more large global clinical development programs or multiple phase 1-2 clinical studies from study start-up through database lock.
• Ensure clinical trials are executed according to timelines, quality standards, budget, and corporate objectives.
• Lead Clinical Operations teams to proactively identify risks, develop mitigation plans, and resolve operational challenges.
• Ensure consistent execution of operational strategy across studies while maintaining inspection readiness.
• Drive study performance through key operational metrics and continuous improvement initiatives.

Leadership & Team Management

• Lead, mentor, and develop Clinical Operations leaders (Senior Directors, Directors, CTMs) responsible for study execution.
• Foster a culture of accountability, collaboration, operational excellence, and continuous improvement.
• Build organizational capability through coaching and talent development.

Cross-functional Leadership

• Partner with Clinical Science, Regulatory, Data Sciences/Medical, Clinical Compliance, Quality, Pharmacovigilance, and Technical Operations to ensure seamless trial execution.
• Represent Clinical Operations on cross-functional program teams.
• Escalate critical operational issues and recommend solutions to executive leadership.

Vendor & Financial Oversight

• Provide executive oversight of CROs and strategic vendors supporting assigned programs.
• Partner with Clinical Compliance to establish and maintain risk-proportionate sponsor oversight of vendors and delegated trial activities, ensuring documented oversight processes, issue escalation, and continuous evaluation of performance and compliance.
• Partner with Clinical Outsourcing and Business Operations to ensure vendor performance, governance, and accountability.
• Oversee study budgets, forecasts, change orders, and resource planning.

Operational Excellence

• Drive inspection readiness across assigned programs.
• Ensure adherence to GCP, SOPs, regulatory requirements, and quality standards.
• Develop and implement scalable operational processes and governance that improve execution efficiency, consistency, and inspection readiness.
• Establish and monitor key performance indicators (KPIs) and operational metrics to proactively identify risks, measure performance, and drive continuous improvement.
• Utilize data and performance analytics to support operational decision-making, resource planning, and study execution.
• Drive a culture of operational excellence through standardization, accountability, and continuous process improvement.

Core Competencies

• Demonstrated success leading execution of complex global Phase 1-3 clinical trials.
• Proven ability to lead multiple Clinical Operations trial teams across concurrent programs.
• Strong systems thinker with the ability to design scalable processes that support organizational growth.
• Demonstrated ability to leverage metrics, dashboards, and operational analytics to drive performance and informed decision-making.
• Experience implementing process improvements that increase efficiency, quality, and execution predictability.
• Ability to translate operational data into actionable insights and measurable business outcomes.
• Experience leading global CROs and strategic vendor partnerships.
• Excellent leadership, coaching, and organizational development skills.
• Ability to influence cross-functional teams without direct authority.
• Executive presence with concise communication and strong decision-making skills.
• Deep knowledge of ICH-GCP, FDA, EMA, and global clinical trial regulations.

Qualifications:

• Bachelor’s degree in a scientific, business or health-related discipline.
• 15+ years of Clinical Operations experience in biotechnology or pharmaceutical development.
• Significant experience leading global Phase 1-2 and/or Phase 3 clinical trials.
• Experience participating in regulatory authority inspections supporting global clinical development programs.
• 6+ years of people leadership, including managing senior Clinical Operations leaders.
• Ophthalmology (retina) clinical development experience strongly preferred.
• Demonstrated success overseeing large global programs or multiple concurrent studies with significant operational complexity.

Travel: 5%

Physical Requirements and Working Conditions:

• Physical Requirements - Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
• Working Conditions - The worker is not substantially exposed to adverse environmental conditions (as in typical office or administrative work).

Base salary compensation range: $310,000 - $365,000

Please note, the base salary compensation range and actual salary offered to the final candidate depends on various factors: candidate’s geographical location, relevant work experience, skills, and years of experience.

4DMT provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, status as a covered veteran, and any other category protected under applicable federal, state, provincial and local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

At Trackforce, we are transforming physical security operations that are managed around the world. As the leading SaaS platform for physical security workforce management, we provide security companies and organizations with a streamlined solution to manage their guard forces, respond faster, operate more efficiently, and reduce costs — all while staying focused on safety and protection.

We support 4,600+ clients across more than 50 countries and are proud to be a growing team of 300+ professionals. With our headquarters in Dallas, Texas, and Centers of Excellence in Montreal, Quebec and Wroclaw, Poland, we collaborate across regions and time zones in a hybrid work environment that combines flexibility, connection, and meaningful impact.

At Trackforce, we operate in both hybrid and remote models, offering flexibility to balance in‑office collaboration with WFH. This approach allows our teams to stay connected while maintaining autonomy and work‑life balance. We are highly focused on delivering value to our customers, and our recent merger has strengthened our position as the market leader in security workforce management software.

The Opportunity

We are looking for a Director, Customer Delivery & Enablement to lead how customers implement, learn, adopt, and expand their use of our solutions.

This leader will own three interconnected functions:

• Customer Implementations — delivering predictable, high-quality implementations that accelerate time-to-value.
• Customer Enablement & Learning — scaling customer training, education, certification, and adoption.
• Professional Services — delivering high-value customer engagements while driving services growth, revenue, utilization, and profitability.

This is both a customer delivery and commercial leadership role. You will build an integrated delivery model across the customer lifecycle while partnering with Marketing, Sales, and Client Success to develop, position, and sell Professional Services offerings that solve customer challenges and expand the value customers receive from our platform.

We are looking for a builder, operator, and commercially minded customer leader who can scale teams and programs while delivering measurable customer and financial outcomes.

What You’ll Own

Customer Delivery & Implementation

• Own the end-to-end implementation lifecycle from post-sale handoff through discovery, configuration, integration, testing, training, go-live, and transition to Client Success.
• Improve Time to Delivery and Time to Value through standardized methodologies, phase-and-gate governance, clear milestones, and disciplined execution.
• Lead portfolio, backlog, capacity, and project health reviews to identify risk, remove bottlenecks, forecast go-lives, and improve delivery predictability.
• Ensure customer readiness, training, enablement, and adoption are embedded throughout implementation.
• Serve as the senior escalation point for strategic and at-risk customer engagements.

Customer Enablement & Learning

• Own the customer education, training, certification, and ongoing enablement strategy.
• Build and evolve the Customer Training Academy and scalable learning journeys across onboarding, administrator readiness, end-user adoption, advanced product usage, and continuing education.
• Deliver a blended learning model across instructor-led, virtual, self-service, on-demand, webinar, certification, and digital experiences.
• Use customer engagement, product usage, health, and support data to identify adoption gaps and increase customer proficiency and self-sufficiency.
• Leverage AI, automation, and digital experiences to personalize learning, accelerate content creation, and scale customer education.

Professional Services & Growth

• Lead Professional Services with accountability for revenue, pipeline, services attach, utilization, productivity, capacity, and project profitability.
• Partner with Marketing, Sales, and Client Success to build and execute the go-to-market strategy for Professional Services and generate customer demand.
• Enable Sales and Client Success to identify, position, and sell Professional Services through clear offerings, value propositions, sales plays, discovery tools, pricing guidance, and customer-facing collateral.
• Establish a recurring motion with Sales and Client Success to identify whitespace, build pipeline, and increase services attach across new customers, renewals, expansions, and strategic accounts.
• Develop repeatable, scalable Professional Services offerings and support strategic customer conversations to shape solutions, articulate value, and advance opportunities to close.
• Own disciplined scoping, pricing, SOW, contracting, forecasting, and capacity planning, partnering with Finance to ensure strong operational and financial performance.

Operational & Team Leadership

• Establish operating rhythms and executive visibility across implementation backlog, project health, capacity, utilization, pipeline, bookings, revenue, profitability, and customer risk.
• Align workforce capacity and skills with forecasted demand while balancing utilization, customer outcomes, and delivery performance.
• Partner across Marketing, Sales, Client Success, Product, Engineering, Support, and Finance to create a seamless customer journey.
• Equip customer-facing teams with the training, collateral, discovery questions, use cases, and positioning needed to identify and introduce Professional Services opportunities.
• Create feedback loops so customer delivery and learning insights inform product, customer success, and go-to-market priorities.
• Lead and develop a high-performing global team spanning project management, implementation, consulting, training, data, and customer enablement.
• Use data, technology, automation, and AI to continuously improve productivity, quality, scalability, and customer outcomes.

How Success Will Be Measured

You will own the core performance of the organization, including:

• Time to Delivery and Time to Value
• Resource utilization and capacity
• Professional Services bookings, pipeline, revenue, and attach rate
• Effective billing rate and project profitability
• Customer satisfaction
• Team productivity and delivery efficiency
• On-time go-live performance and implementation backlog
• Training participation, certification, and Academy engagement
• Product adoption following implementation and training
• Forecast and capacity accuracy
• Expansion opportunities generated through Professional Services

What We’re Looking For

• 10+ years of progressive experience across enterprise SaaS, Professional Services, software implementation, consulting, customer enablement, or related customer-facing functions.
• 5+ years leading customer delivery teams and people leaders.
• Demonstrated success leading complex SaaS implementations and Professional Services organizations.
• Proven experience developing, positioning, and selling Professional Services, consulting, or value-added services to enterprise customers.
• Strong commercial acumen and experience partnering with Sales, Marketing, and Customer Success to generate demand, build pipeline, and grow services revenue.
• Experience developing repeatable service offerings, value propositions, pricing models, SOWs, and customer proposals.
• Strong financial and operational acumen across bookings, revenue, utilization, forecasting, capacity planning, pricing, and project profitability.
• Experience building scalable implementation methodologies, governance models, and customer education or enablement programs.
• Strong understanding of how implementation quality, education, adoption, and value realization influence retention and expansion.
• Executive presence with experience navigating complex customer relationships, commercial discussions, and escalations.
• Demonstrated ability to use data, automation, and AI to improve organizational performance.
• Experience leading distributed or global teams preferred.
• Bachelor’s degree or equivalent experience; MBA, PMP, Six Sigma, or similar certification is a plus.

The Leader We’re Looking For

You are a builder, operator, and commercially minded customer leader who sees Implementation, Customer Enablement, and Professional Services as interconnected parts of the customer value journey.

You know how to build strong teams, create scalable operating models, improve customer outcomes, and drive financial performance. Just as importantly, you understand that Professional Services is more than a delivery function—you know how to identify customer needs, create differentiated offerings, generate demand, and convert customer challenges into valuable services engagements.

Our office is now located at 2020 Blvd Robert‑Bourassa, Suite 2000, Montreal, QC H3A 2A5, offering a more central and easily accessible workspace.

Benefits We Offer

·Hybrid and flexible work model

·Three weeks of vacation starting in your first year

·Paid sick days & family obligation days

·Comprehensive health & dental coverage from Day 1

·24/7 telemedicine access

·Mental health & wellness support

·Life insurance, AD&D, long term‑ disability & critical illness coverage

·RRSP & DPSP with employer matching

·Employee referral bonus

·Paid volunteer day & recognition programs

#LI-Hybrid

At Trackforce, we are committed to providing an inclusive, respectful, and discrimination‑free workplace. We do not tolerate discrimination or harassment of any kind and make employment decisions based on qualifications, merit, and business needs. We proudly comply with local employment laws and are an equal opportunity employer in all locations where we operate.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Key Responsibilities:1. Team Management:• Lead and manage a diverse, round-the-clock team of engineers, including SAP BASIS Administrators, Hana DBAs, Linux/Windows Administrators, and Cloud Engineers.

General Manager – International Moving & Freight Forwarding | Remote

Position Type: Full-Time, Remote

Industry: International Moving, Household Goods & Freight Forwarding

About the Role

At Pavago, one of our clients is hiring an experienced General Manager to lead and scale their International Moving Division, specializing in international household goods relocations and freight forwarding.

This is a senior, hands-on leadership role for someone with deep international moving industry experience. You’ll oversee the full operation — from sales, pricing, and quoting through international shipping, customs, destination services, operations, and customer experience.

You’ll lead multiple departments, improve operational performance, coach teams, establish KPIs, strengthen processes, and work directly with ownership on growth and strategic initiatives.

This role requires significant direct experience in international household goods moving. Candidates without this industry background will not be considered.

What You’ll Own

International Moving Operations

• Lead the day-to-day performance of the International Moving Division

• Oversee international household goods relocations from origin through destination

• Manage workflows involving:

  • Ocean freight
  • Air freight
  • Customs procedures
  • International documentation
  • Destination services
  • Pricing and quoting

• Ensure operations follow international shipping requirements and industry best practices

• Identify operational bottlenecks and implement practical solutions

• Maintain strong service quality while improving efficiency and scalability

Sales, Pricing & Revenue Growth

• Oversee sales and pricing performance
• Improve sales processes and conversion rates
• Coach sales representatives to strengthen close rates and customer experience
• Review pricing and quoting strategies
• Ensure quotes remain competitive while supporting healthy margins
• Monitor pipeline performance and sales KPIs
• Partner with ownership on growth opportunities and expansion initiatives

Team Leadership & Performance

Lead and develop teams across:

• Sales
• Operations
• Pricing
• Sales Support
• Customer Service

You’ll:

• Recruit, train, mentor, and manage remote employees
• Establish clear expectations and accountability
• Coach managers and individual contributors
• Conduct performance reviews and ongoing development
• Build a culture of ownership, teamwork, and continuous improvement

Customer Experience & Escalations

• Maintain high customer service standards throughout the relocation lifecycle
• Step into complex or escalated customer situations when necessary
• Resolve service issues professionally and efficiently
• Identify recurring customer pain points and address root causes
• Improve communication and visibility throughout the customer journey
• Balance customer satisfaction with operational and commercial requirements

KPIs, SOPs & Process Improvement

• Establish clear KPIs across departments

• Monitor:

  • Revenue and sales performance
  • Close rates
  • Operational efficiency
  • Customer satisfaction
  • Service quality
  • Team productivity

• Develop and improve SOPs and operational workflows

• Use performance data to identify improvement opportunities

• Introduce technology and automation where appropriate

• Create greater visibility and accountability across the division

Strategy & Ownership Partnership

• Work directly with ownership on business strategy and long-term growth
• Translate strategic priorities into executable plans
• Support expansion and operational scaling
• Evaluate and implement new technology
• Provide clear visibility into divisional performance, risks, and opportunities
• Balance strategic leadership with hands-on day-to-day execution

Required Experience & Skills

International Moving Experience — Required

• 10+ years of international household goods moving experience

• Previous experience managing an international moving company, business unit, or major division

• Extensive hands-on knowledge of:

  • International household goods shipping
  • Ocean freight
  • Air freight
  • Customs procedures
  • International shipping documentation
  • Destination services
  • Pricing and quoting

Leadership & Operations

• Experience overseeing multiple departments, ideally including Sales, Operations, Pricing, Sales Support, and Customer Service
• Proven experience managing and developing remote teams
• Strong leadership and employee coaching skills
• Experience building KPIs, SOPs, and accountability systems
• Ability to improve operational workflows and processes
• Experience handling complex customer escalations

Communication & Systems

• Excellent written and verbal English communication
• Strong analytical and problem-solving skills
• High level of computer proficiency
• Comfortable learning and implementing new technology
• Experience with CRM, transportation management, or workflow management systems is strongly preferred

Preferred Experience

• Experience within the U.S. international moving market
• Freight forwarding experience
• Experience scaling an international moving operation
• Transportation Management System (TMS) experience
• CRM and workflow management software experience
• Technology implementation or process automation experience

What Makes You a Strong Fit

You’re likely to succeed if you:

• Are a hands-on operator and leader, not just a people manager
• Know the international moving industry from direct experience
• Can move comfortably between strategy and execution
• Hold teams accountable while developing and coaching employees
• Understand the commercial side of pricing, quoting, and sales
• Stay composed when dealing with complex shipments or customer escalations
• Make decisions independently and take ownership of outcomes
• Are organized, analytical, and process-driven
• Thrive in fast-paced, entrepreneurial environments

What a Typical Day Looks Like

You may start by reviewing sales, operational, and customer service KPIs before meeting with department leaders to address priorities.

Throughout the day, you could review complex international moves, troubleshoot shipment or customs issues, evaluate pricing, coach sales representatives, resolve a customer escalation, improve an operational workflow, or review team performance.

You’ll also work directly with ownership on growth initiatives, technology improvements, and the long-term direction of the division.

In short: you own the people, performance, processes, customer experience, and growth of the International Moving Division.

Key Metrics for Success

• Revenue and divisional growth
• Sales close rates and quoting performance
• Operational efficiency and shipment execution
• Pricing competitiveness and margin performance
• Customer satisfaction and escalation resolution
• Team productivity and accountability
• SOP and process adherence
• Employee development and retention
• Consistent execution across departments

What We Offer

• Competitive base salary
• Paid vacation and holidays
• Paid training
• Fully remote work environment
• Direct collaboration with company ownership
• Long-term career growth opportunities
• Significant ownership over a growing international moving division
• Opportunity to improve and scale systems, teams, and operations

Interview Process

1. Initial Application Review
2. Intro Video
3. Leadership & International Moving Experience Interview
4. Client Interview
5. Offer & Onboarding

What Happens After You Apply

After applying, you’ll receive an email invitation from Spark Hire to complete a short Intro Video.

This gives the hiring team an opportunity to learn more about your international household goods moving experience, leadership background, and communication style before moving forward.

You can complete the video on your own time and re-record your responses before submitting if needed.

Please check your inbox and spam/junk folder for the Spark Hire invitation.

Apply Now

If you have 10+ years of international household goods moving experience, have successfully led teams or a major moving division, and understand the business from sales and pricing through freight, customs, operations, and customer service, we’d love to hear from you.

Please highlight your international moving industry experience and leadership background when applying.

#GeneralManager #InternationalMoving #InternationalRelocation #HouseholdGoods #FreightForwarding #MovingIndustry #OceanFreight #AirFreight #Logistics #OperationsManagement #SalesLeadership #RemoteJobs