General information Press space or enter keys to toggle section visibility Job Title VP, Clinical Operations Transformation Functional Area Teammate - Operations City Remote Work Location Type Remote State Remote Employment Type Full-time (30+ hrs/week)/FULLTIME Description & Requirements Press space or enter keys to toggle section visibility Position Description & Requirements WHO WE ARE AND WHAT WE DO:Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.

Build better healthcare together

Maple’s purpose is to meet the world’s healthcare needs. We’re Canada’s leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what’s possible every day.

Bold minds. Big impact. A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives—including your own.

The role

We’re looking for our next cohort of Bilingual Lab and Referral Operations Coordinators (French/English) to join our Care Delivery Operations team. This is a role where the details matter—where your precision, reliability and follow-through directly support the clinicians, patients and partners who depend on us every day.

In this role, you’ll own the day-to-day administrative workflows that keep lab and referral processes running smoothly—reviewing, processing and routing documentation, making sure nothing gets missed and everything meets our privacy and quality standards. Key to success will be your technical confidence, sharp organizational instincts, strong problem-solving skills and the ability to work both independently and collaboratively—all while managing multiple priorities without losing accuracy in a fast-paced environment.

Please note this is a fully administrative role—medical or clinical experience isn’t required, though prior admin work in a healthcare setting is an asset. This isn’t a lab-based position; Maple is a virtual platform connecting patients with doctors and nurse practitioners.

Your responsibilities

As a Bilingual Lab and Referral Operations Coordinator (French/English), you will:

• Take ownership of a high volume of incoming lab and referral documentation—faxes, voicemails and digital records—processing and managing each one in line with Maple’s privacy and security standards

• Upload, route and track lab results and referral information so clinicians can review and follow up without delay

• Respond to urgent lab communications and escalate critical results quickly—because getting it right the first time supports patient safety

• Dig into missing, incomplete or unclear documentation and coordinate with labs, clinics and internal teams to get it resolved

• Keep patient records accurate and ensure everything lines up between patient information and lab or referral data

• Support public health reporting and compliance-related documentation as required

• Work closely with Customer Support and Care Delivery teams to address lab- and referral-related questions from patients and providers

• Hold the bar high—consistently meeting accuracy, quality and turnaround expectations to keep care delivery running at its best

What success looks like

In your first 90 days, you’ll get a strong handle on Maple’s lab and referral workflows, tools and privacy requirements—and you’ll start contributing right away. That means managing a real volume of administrative tasks independently, hitting your productivity benchmarks and building solid working relationships with your teammates and cross-functional partners.

Over the next 6 to 12 months, you’ll be a trusted, go-to contributor on the team—someone colleagues count on for accuracy, clear communication and consistent follow-through. You’ll consistently meet or exceed quality and productivity expectations, take ownership of more complex issues as they arise,  and your work will be a visible part of what makes Care Delivery Operations run well.

What you bring

• Two or more years of experience in an administrative or operations role; a background as a Medical Office Assistant or Medical Receptionist, or experience in a healthcare or clinic environment, is an asset

• Fluency in both French and English—written and verbal—so you can support patients and partners across Canada

• A detail-oriented mindset with a genuine commitment to accuracy, quality and process adherence

• Confidence in managing multiple tasks and deadlines independently in a fast-paced, high-volume environment

• Strong written and verbal communication skills, with a natural ability to collaborate across teams

• Sharp problem-solving and critical thinking skills when navigating more complex or ambiguous issues

• Comfort learning and navigating multiple systems and tools; experience with Google Workspace, PDF management tools and Slack is an asset

Play to your strengths. Finding the right fit goes both ways—so this section is yours to complete. When you join, you’ll add the unique strengths you bring that aren’t captured above.

How we’ll support you

We recognize our people’s health is everything. That’s why we take care of them.

• Maple for you and your family: 24⁄7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one

• Comprehensive health coverage: Medical, dental and life insurance because your peace of mind—and your loved ones—matter most

• Health spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialized therapy

• Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. You choose what matters most

• Health days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best

• Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to five days per year

• Group retirement savings plan: We’re here for the long haul. Invest in your future with our group retirement plan

The details

• Job type: Existing vacancy, full-time

• Hiring manager: Team Lead, Care Delivery Operations

• Location: Remote within Canada

• Start date: October 2026

• Vacation: 3 weeks

• Pay range: $21.30 - $23.15

Offers can vary depending on skills, experience and readiness to meet Maple’s expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you’re welcome to ask at any point in the interview process.

We’re committed to the safety and security of our platform. Please note that any offer of employment is subject to a criminal record check (EPIC) and identity verification. Additional checks, including employment or education verification, may be conducted depending on the role’s requirements.

Use of artificial intelligence

We don’t currently use artificial intelligence (AI) or automated tools to screen, assess or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.

Fluxx is looking for a Senior Director, Professional Services, to join the Customer Experience Team.

The Senior Director of Professional Services is a strategic business leader accountable for the operational and financial performance of the organization’s onboarding and implementations. This leader will oversee both internal teams and external implementation partners to ensure customer projects are delivered efficiently, profitably, and at scale, and model both financial discipline and customer stewardship, ensuring the Professional Services function operates as a scalable business engine and a trusted partner to our customers.

This is a full-time exempt and remote position. Candidates must be located in the United States.

About Fluxx:

At Fluxx, our mission is to be the leading collaborative grantmaking platform in our global communities. We believe in building technology that drives positive impact in our world. Our platform helps foundations and agencies streamline the grantmaking process, making it easier to get funding to those who need it to support their mission. We are driven to facilitate change through solutions that automate grantmaking for organizations worldwide. Over the past decade, Fluxx has built a diverse and engaged community of 350+ grantmakers who work with over 150,000 foundations, government agencies, and nonprofits worldwide. Through Fluxx, they have issued over $15B in grants in the past year alone.”

How you will make an impact/What you will do:

Strategic & Financial Leadership:

• Operate Professional Services as a strategic business function, accountable for P&L performance, including utilization, margin, throughput, and revenue forecasting.

• Develop and execute financial forecasts, staffing models, and pricing strategies that align with revenue goals and corporate objectives.

• Partner with Finance and the VP of Customer Experience to report on performance, identify levers for margin improvement, and ensure profitability across the portfolio.

• Define annual PS financial targets and develop plans to achieve or exceed them.

• Optimize for both financial and customer outcomes — ensuring short-term profitability supports long-term customer and business health.

Balanced Decision-Making & Customer Stewardship:

• Exercise sound judgment in balancing financial outcomes with strategic customer investments, knowing when exceptions or goodwill work are warranted to protect relationships or market reputation.

• Evaluate tradeoffs thoughtfully — using data, business context, and customer insight to guide when to prioritize margin versus long-term trust.

• Partner with Finance and CX leadership to track and learn from these decisions, creating guidelines for future scenarios.

• Champion the principle that strong customer outcomes and operational discipline are mutually reinforcing, not opposing goals.

Operational Excellence & Delivery Governance:

• Establish and enforce delivery methodologies, governance standards, and performance frameworks to ensure quality, efficiency, and predictability in project outcomes.

• Standardize implementation offerings ranging from Quick Start (~$10K, ~1 month) to complex enterprise deployments (~ 18 months, $100K+).

• Drive improvements in throughput, resource utilization, and burn rate while maintaining high customer satisfaction.

• Implement clear project performance tracking — ensuring visibility into backlog, delivery velocity, and margin by project type.

Partner Ecosystem Leadership:

• Serve as the executive owner of the implementation partner ecosystem, which delivers approximately half of all implementations.

• Design and lead a partner enablement and certification framework, ensuring partners are trained, equipped, and empowered to deliver as seamless extensions of the company.

• Establish partner performance scorecards and conduct quarterly business reviews to drive accountability, delivery quality, and contribution to profitability.

• Create scalable reporting and collaboration processes to minimize tactical management overhead while improving partner outcomes.

Cross-Functional Alignment & Sales Partnership

• Collaborate closely with Sales leadership to ensure accurate project scoping, pricing, and resourcing, driving predictable and profitable deal structures.

• Partner with Product, Customer Success, and Support to align Professional Services delivery with product evolution and the overall customer lifecycle.

• Serve as a key member of the Customer Experience Leadership Team, influencing company-wide decisions that impact revenue, delivery, and customer outcomes.

Tools, Data, and Performance Visibility:

• Own the Professional Services Automation (PSA) and project management tools, ensuring data accuracy and real-time reporting on utilization, backlog, forecast, and burn rate.

• Build and maintain dashboards to provide executive visibility into PS performance metrics, trends, and risks.

• Use data-driven insights to optimize staffing, resource allocation, and delivery processes.

Talent Development & Leadership:

• Lead, mentor, and scale a team of project managers, solution builders, and data migration specialists.

• Build clear role definitions, career paths, and performance frameworks to attract and retain top talent.

• Foster a culture of accountability, adaptability, and continuous improvement across internal and partner teams.

What you bring to the team/ About you:

• 10+ years of experience in Professional Services, Consulting, or Customer Delivery, with at least 5 years in a senior leadership role.

• Proven success in managing financial and operational metrics, including utilization, margin, throughput, and forecasting.

• Demonstrated ability to balance financial accountability with customer value creation, using strategic judgment to guide tradeoffs.

• Experience managing implementation partners, including enablement, certification, and performance management.

• Strong financial acumen and experience developing and managing P&L forecasts.

• Exceptional communication and executive presence, with a track record of influencing cross-functional stakeholders.

• Expertise with PSA tools, project management platforms, and performance dashboards, particularly Rocketlane and/or Planhat.

• Experience leading teams delivering SaaS implementations from quick-start to complex enterprise configurations.

Preferred:

• Experience with grants management, CRM, ERP, or workflow automation SaaS products.

• Background in scaling Professional Services functions in a high-growth or mid-market SaaS company.

• MBA or advanced degree preferred.

Salary:

Fluxx is committed to fair, transparent, and equitable compensation practices. We use a market based approach that considers cost of labor by geographic region, along with company size and industry benchmarks.

This role is categorized into compensation tiers based on location, with the following expected annual on-target earnings (base & 10% bonus):

Fluxx is currently seeking candidates located in Zone 2 and Zone 3 geographies for this role.

• Zone 2 – Atlanta, Seattle, San Diego, Washington D.C.

  $175,000 – $200,000

• Zone 3 – All other U.S. locations

  $165,000 – $190,000

Fluxx is currently seeking candidates located in Zone 2 and Zone 3 geographies for this role.

The range listed reflects the expectations outlined in this job description. The final salary and commission package will be determined based on, but not limited to:

(a) the candidate’s location, (b) individual skills and qualifications, and © relevant experience.

Benefits:

Fluxx offers the following benefits for the position, subject to applicable eligibility requirements: Medical, dental, and vision insurance; Flexible time off; Paid sick leave; 12 weeks of fully-paid parental leave; Annual learning and development stipend; Internet stipend; One-time home office set-up stipend; 401(k) retirement plan with company match. This position is also eligible for incentive stock options, subject to the terms of Fluxx’s applicable stock plans.

More About Fluxx:

We are a people-first and inclusive workplace committed to continuous learning. We pride ourselves on having a diverse workforce, and we do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We respect the gender, gender identity, and gender expression of our applicants and employees. It is our policy to comply with all applicable national, state, and local laws about nondiscrimination and equal opportunity.

Build better healthcare together

Maple’s purpose is to meet the world’s healthcare needs. We’re Canada’s leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what’s possible every day.

Bold minds. Big impact. A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives—including your own.

The role

We’re looking for our next cohort of Bilingual Lab and Referral Operations Coordinators (French/English) to join our Care Delivery Operations team. This is a role where the details matter—where your precision, reliability and follow-through directly support the clinicians, patients and partners who depend on us every day.

In this role, you’ll own the day-to-day administrative workflows that keep lab and referral processes running smoothly—reviewing, processing and routing documentation, making sure nothing gets missed and everything meets our privacy and quality standards. Key to success will be your technical confidence, sharp organizational instincts, strong problem-solving skills and the ability to work both independently and collaboratively—all while managing multiple priorities without losing accuracy in a fast-paced environment.

Please note this is a fully administrative role—medical or clinical experience isn’t required, though prior admin work in a healthcare setting is an asset. This isn’t a lab-based position; Maple is a virtual platform connecting patients with doctors and nurse practitioners.

Your responsibilities

As a Bilingual Lab and Referral Operations Coordinator (French/English), you will:

• Take ownership of a high volume of incoming lab and referral documentation—faxes, voicemails and digital records—processing and managing each one in line with Maple’s privacy and security standards

• Upload, route and track lab results and referral information so clinicians can review and follow up without delay

• Respond to urgent lab communications and escalate critical results quickly—because getting it right the first time supports patient safety

• Dig into missing, incomplete or unclear documentation and coordinate with labs, clinics and internal teams to get it resolved

• Keep patient records accurate and ensure everything lines up between patient information and lab or referral data

• Support public health reporting and compliance-related documentation as required

• Work closely with Customer Support and Care Delivery teams to address lab- and referral-related questions from patients and providers

• Hold the bar high—consistently meeting accuracy, quality and turnaround expectations to keep care delivery running at its best

What success looks like

In your first 90 days, you’ll get a strong handle on Maple’s lab and referral workflows, tools and privacy requirements—and you’ll start contributing right away. That means managing a real volume of administrative tasks independently, hitting your productivity benchmarks and building solid working relationships with your teammates and cross-functional partners.

Over the next 6 to 12 months, you’ll be a trusted, go-to contributor on the team—someone colleagues count on for accuracy, clear communication and consistent follow-through. You’ll consistently meet or exceed quality and productivity expectations, take ownership of more complex issues as they arise,  and your work will be a visible part of what makes Care Delivery Operations run well.

What you bring

• Two or more years of experience in an administrative or operations role; a background as a Medical Office Assistant or Medical Receptionist, or experience in a healthcare or clinic environment, is an asset

• Fluency in both French and English—written and verbal—so you can support patients and partners across Canada

• A detail-oriented mindset with a genuine commitment to accuracy, quality and process adherence

• Confidence in managing multiple tasks and deadlines independently in a fast-paced, high-volume environment

• Strong written and verbal communication skills, with a natural ability to collaborate across teams

• Sharp problem-solving and critical thinking skills when navigating more complex or ambiguous issues

• Comfort learning and navigating multiple systems and tools; experience with Google Workspace, PDF management tools and Slack is an asset

Play to your strengths. Finding the right fit goes both ways—so this section is yours to complete. When you join, you’ll add the unique strengths you bring that aren’t captured above.

How we’ll support you

We recognize our people’s health is everything. That’s why we take care of them.

• Maple for you and your family: 24⁄7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one

• Comprehensive health coverage: Medical, dental and life insurance because your peace of mind—and your loved ones—matter most

• Health spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialized therapy

• Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. You choose what matters most

• Health days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best

• Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to five days per year

• Group retirement savings plan: We’re here for the long haul. Invest in your future with our group retirement plan

The details

• Job type: Existing vacancy, full-time

• Hiring manager: Team Lead, Care Delivery Operations

• Location: Remote within Canada

• Start date: October 2026

• Vacation: 3 weeks

• Pay range: $21.30 - $23.15

Offers can vary depending on skills, experience and readiness to meet Maple’s expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you’re welcome to ask at any point in the interview process.

We’re committed to the safety and security of our platform. Please note that any offer of employment is subject to a criminal record check (EPIC) and identity verification. Additional checks, including employment or education verification, may be conducted depending on the role’s requirements.

Use of artificial intelligence

We don’t currently use artificial intelligence (AI) or automated tools to screen, assess or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.

Headquarters: Dubai, United Arab Emirates
URL: https://aceventures.ai/

Location: Remote, based in the UAE or Europe. Engagement: full-time independent contractor (own visa and invoicing setup required).

About the role

You will be the right hand to a Dubai-based founder who runs a group of companies in performance marketing and consumer brands and splits his time between Dubai and Europe. Your job is to take every administrative task off his plate, business and personal, so his time goes to decisions and deals rather than logistics.

We are looking for an A player. This is a fast-moving environment with high expectations: priorities change daily, decisions are made quickly, and the standard is that things get done properly the first time. You need to be driven, want to work hard, and take pride in running a tight operation for someone who moves fast.

This is a hands-on, high-trust role. You will handle calendars, travel, bookings, paperwork, payments, vendors and follow-ups across several companies and several countries. You should be the kind of person who closes loops without being chased and notices problems before they land on his desk.

What you will own

Business administration

• Manage calendar and inbox: triage, prioritise, draft replies, schedule and reschedule across time zones
• Prepare, chase and file documents: contracts for signature, invoices, KYC and compliance requests from banks and partners, company renewals (trade licences, visas, insurance)
• Coordinate with accountants, lawyers, banks and agencies; track deadlines so nothing lapses
• Keep shared drives, access lists and company records organised and current
• Take notes in meetings when asked, track action items and follow up with the people responsible

Travel and bookings

• Plan and book flights, hotels, villas, ground transport and restaurants, often on short notice and with changes mid-trip
• Manage loyalty programmes, entry requirements, visas and travel documents
• Coordinate pet travel logistics when required

Personal administration

• Handle personal bills, subscriptions, insurance, vehicles and property matters in Dubai and Europe
• Manage household staff and service providers (cleaning, maintenance, vets, groomers, trainers)
• Research and arrange appointments, gifts, events and reservations
• Run errands remotely: returns, deliveries, renewals, forms

What success looks like

• By day 30: You own the calendar and inbox end to end, know every company entity, bank and key contact, and have a live tracker of renewals and deadlines.
• By day 60: You have handled at least one full international trip solo, including changes mid-trip, and taken over all personal bills and subscriptions.
• By day 90: The founder is not touching admin. You flag issues before they become urgent and propose fixes rather than questions.

What we are looking for

• 3+ years as an executive assistant, personal assistant or chief of staff to a founder, senior executive or private individual
• Based in the UAE or Europe, already holding the right to live and work there, and able to invoice as a freelancer or through your own company
• Fluent written and spoken English is required; any additional languages are a plus
• Proven experience booking complex international travel and handling last-minute changes calmly
• Comfortable with numbers and paperwork: expenses, invoices, bank forms, compliance requests
• Strong with Google Workspace, WhatsApp, Slack, Notion or similar, and quick to learn new tools
• Skilled with AI tools such as Claude and ChatGPT: you use them daily for drafting, research, summarising and structuring work, not as an occasional experiment
• Track record of automating your own repetitive tasks (for example with Zapier, Make, n8n, spreadsheet scripts or AI agents) without being asked to
• Discreet by default; you will see sensitive financial, legal and personal information
• Self-directed: works from a list, chases without reminders, confirms when something is done
• Calm under pressure, allergic to loose ends, direct in communication, and comfortable working mostly alone with a founder who moves fast and changes plans often

This role is not for you if

You need a fixed 9 to 5 with no interruptions, you prefer to wait for instructions rather than propose a plan, or you are uncomfortable handling someone else's money, documents and personal life with total discretion.

Tools we use

Google Workspace (Gmail, Calendar, Drive), WhatsApp and Slack for daily communication, Notion for tasks and documentation, Claude for drafting, research and workflow automation, and standard travel and booking platforms. Experience with UAE government portals (GDRFA, DED, Dubai Now) and European banking is useful but not required.

Working hours and availability

• Core hours: 09:00 to 18:00 Gulf Standard Time (UTC+4), Monday to Friday
• When the founder is in Europe, core hours shift to Central European Time
• Reachable for urgent travel or booking issues outside core hours and on weekends; this is balanced with flexible time off during quiet periods
• Occasional in-person time in Dubai or Europe (a few days per quarter) is a plus, not a requirement

Confidentiality and trust

You will have access to passports, payment cards, company accounts and private correspondence. The engagement is conditional on a signed NDA, reference checks and a background check. Access is granted step by step during the probation period.

Compensation and terms

• Fee: EUR 3,500 to 5,000 per month (or AED equivalent), depending on location and experience, invoiced monthly
• Performance bonus: up to EUR 2,000 per month on top of the fee, assessed monthly against agreed targets (deadlines met, zero missed renewals or bookings, response times, issues caught before they became urgent)
• Engagement: independent contractor. You must already hold the legal right to live and work where you are based and be set up to invoice (freelance permit, sole trader, autónomo or your own company). No visa sponsorship is provided.
• Software and travel costs covered when in-person time is needed
• Three-month probation period

How to apply

Apply with your CV, your earliest start date, and short written answers (a few sentences each) to the following:

1. Describe a trip you booked that went wrong and how you fixed it.
2. You receive a bank compliance request with a 48-hour deadline and the founder is on a long-haul flight. What do you do?
3. Have you managed personal or household matters, not just business, for a principal before? Give an example.
4. Describe one repetitive task you automated for yourself or a previous principal: what the task was, which tools you used, and how much time it saved.
5. What time zone are you in, and what hours are you realistically available?

Shortlisted candidates complete a 30-minute practical task (plan a sample trip from a short brief) before a video interview.

To apply: https://weworkremotely.com/remote-jobs/ace-ventures-executive-personal-assistant-to-the-founder-remote-uae-or-europe

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

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Title: Independent Contractor – CPT-11477 Administrative & Operations Support Virtual Assistant/Business Support VA/Entry-Senior Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A newly launched Ohio-based delivery (Amazon DSP) operation is seeking a part-time Virtual Assistant to provide back-office administrative, organizational, and reporting support as the business grows.

The VA will help maintain organized employee and audit documentation, improve spreadsheets and trackers, pull operational data, maintain recurring records, and ensure important administrative requirements do not fall through the cracks.

The position will begin at 10 hours per week, with the intent to gradually expand the VA’s responsibilities and hours as the business ramps.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Administrative & File Management

• Organize and maintain employee and operational files
• Maintain audit-ready documentation and folders
• Organize onboarding records such as required licenses, screening documentation, and related records
• Maintain workers’ compensation, insurance, and other business documentation
• Track outstanding administrative requests and deadlines
• Ensure important documents and information can be located quickly when requested

Spreadsheet & Operational Reporting

• Maintain and improve recurring Excel spreadsheets and trackers
• Pull operational data from client-provided systems
• Track daily routes, package volume, delivery results, and other operational information
• Organize data so the client can review business performance and costs
• Maintain accurate recurring reports
• Assist with simplifying repetitive data-entry and reporting workflows

General Operations Support

• Maintain task lists and follow up on outstanding administrative items
• Assist with occasional employee onboarding administration when needed
• Help document and organize policies and recurring business processes
• Support the owner and operations manager with back-office tasks
• Learn additional systems and responsibilities as the business grows
• Assist with inbox, calendar, or other executive-support activities as the role expands

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Previous administrative, executive assistant, operations support, or back-office experience required
• Strong Microsoft Excel / spreadsheet skills required
• File and document-management experience required
• Strong attention to detail and organizational skills
• Comfortable handling confidential employee and business records
• Experience working with operational data or recurring reports preferred
• Logistics, transportation, delivery, or similar experience is a plus but not required

IDEAL CANDIDATE PROFILE

• Highly organized and dependable
• Strong thinker and quick learner
• Excellent with spreadsheets and backend organization
• Able to take loosely organized information and turn it into a usable system
• Comfortable working in a fast-moving operational environment
• Proactive about tracking outstanding tasks and deadlines
• Able to learn unfamiliar platforms without extensive hand-holding
• Comfortable using AI tools to improve productivity
• Interested in becoming a dependable long-term resource as the company grows

APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

• Microsoft Excel
• Google Sheets
• Microsoft Office / Google Workspace
• AI Productivity Tools
• Amazon / Client Operational Systems – Training Provided

Work Schedule

• Contracted Hours per Week: 10 Hours (Hours expected to increase as the business grows)
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time: Flexible EST Business Hours – TBD

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior, Senior Level
• Contracted Hours per Week: 10 hours/week
• Daily Working Time: Flexible EST Business Hours – TBD
• Scheduled Working Days: Monday-Friday
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A-C (Clear, Professional English Communication Required)
• REGION PREFERENCES: Any

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

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Title: Independent Contractor – CPT-11476 Compliance Case Management & Quality Control Virtual Assistant/Business Support VA/Entry-Advanced Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A technology-first company supporting property owners and property management companies is seeking a part-time Virtual Assistant to manage housing-code compliance cases from initial intake through final submission and acceptance.

The VA will work within an established process and existing SOPs to verify AI-generated case information, create and track work orders, review repair evidence, assemble proof-of-repair packages, and monitor cases through closure.

This is not a basic data-entry role. The position requires strong attention to detail, sound judgment when reviewing documents and photos, consistent deadline management, and the ability to flag questionable information before it creates compliance issues.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Case Intake & Work Order Management

• Review incoming violation notices and verify case information for accuracy
• Confirm addresses, unit numbers, notice numbers, cited items, and deadlines
• Create or verify work orders for individual violations
• Check for existing work orders before creating new records
• Maintain accurate case information across required systems
• Prioritize work based on repair deadlines and urgency

Evidence Review & Quality Control

• Review completed work orders and supporting documentation
• Confirm that photographs and completion notes clearly support the required repair
• Ensure evidence is matched to the correct violation
• Identify weak, missing, or unclear documentation before submission
• Request corrections or additional evidence when needed
• Escalate questionable items rather than making assumptions

Submission & Case Closure

• Assemble proof-of-repair packets according to established templates
• Submit completed documentation through applicable government portals
• Select required re-inspection or submission options
• Log submission activity accurately
• Keep cases open until final agency acceptance
• Maintain clear records of outstanding items, deadlines, and next steps

Communication & Process Support

• Communicate through email and Slack with internal team members and, when appropriate, client contacts
• Follow established SOPs and operating procedures
• Maintain clear written notes, captions, and escalation summaries
• Support additional compliance-processing tasks as assigned

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Previous operations, case management, quality control, claims processing, compliance, or similar process-driven experience required
• Proficiency in using VLOOKUP in Excel or Google Sheets
• Strong document review and data-verification skills required
• Strong written English required
• Experience working against deadlines and measurable KPIs strongly preferred
• Comfortable learning multiple web-based platforms
• Strong attention to detail and process discipline required
• Customer service or client communication experience preferred
• Property management, facilities, maintenance coordination, real estate operations, insurance claims, or regulatory compliance experience is a plus but not required
• Spreadsheet and basic image-handling experience preferred

IDEAL CANDIDATE PROFILE

• Exceptionally detail-oriented and accurate
• Strong document-reading and data-verification skills
• Comfortable reviewing photographs and determining whether evidence is complete
• Disciplined with repetitive daily workflows
• Able to prioritize work according to deadlines rather than simply working in order received
• Comfortable in a metrics-driven environment
• Able to work independently without constant supervision
• Technically comfortable with web-based systems
• Proactive about flagging issues rather than guessing
• Reliable, motivated, and accountable for deliverables

PERFORMANCE EXPECTATIONS

The VA will be evaluated primarily on:

Quantity and quality of work orders reviewed

Quantity and quality of evidence packets prepared

First-pass acceptance rate of submitted proof-of-repair packets

APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

• Slack
• Google Workspace
• Microsoft Office / Microsoft 365
• Web-Based Business Platforms
• Government / Compliance Portals
• Client Proprietary Systems – Training Provided

Work Schedule

• Contracted Hours per Week: 20 Hours
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time: 10:00 AM – 2:00 PM EST OR 2:00 PM – 6:00 PM EST

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior, Senior, and Advanced Level
• Contracted Hours per Week: 20 hours/week
• Daily Working Time: 10:00 AM – 2:00 PM EST OR 2:00 PM – 6:00 PM EST
• Scheduled Working Days: Monday-Friday
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A-C (Strong Written English Required)
• REGION PREFERENCES: Any

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

\*\*\******************************************************************

Title: Independent Contractor – CPT-11477 Administrative & Operations Support Virtual Assistant/Business Support VA/Entry-Senior Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A newly launched Ohio-based delivery (Amazon DSP) operation is seeking a part-time Virtual Assistant to provide back-office administrative, organizational, and reporting support as the business grows.

The VA will help maintain organized employee and audit documentation, improve spreadsheets and trackers, pull operational data, maintain recurring records, and ensure important administrative requirements do not fall through the cracks.

The position will begin at 10 hours per week, with the intent to gradually expand the VA’s responsibilities and hours as the business ramps.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Administrative & File Management

• Organize and maintain employee and operational files
• Maintain audit-ready documentation and folders
• Organize onboarding records such as required licenses, screening documentation, and related records
• Maintain workers’ compensation, insurance, and other business documentation
• Track outstanding administrative requests and deadlines
• Ensure important documents and information can be located quickly when requested

Spreadsheet & Operational Reporting

• Maintain and improve recurring Excel spreadsheets and trackers
• Pull operational data from client-provided systems
• Track daily routes, package volume, delivery results, and other operational information
• Organize data so the client can review business performance and costs
• Maintain accurate recurring reports
• Assist with simplifying repetitive data-entry and reporting workflows

General Operations Support

• Maintain task lists and follow up on outstanding administrative items
• Assist with occasional employee onboarding administration when needed
• Help document and organize policies and recurring business processes
• Support the owner and operations manager with back-office tasks
• Learn additional systems and responsibilities as the business grows
• Assist with inbox, calendar, or other executive-support activities as the role expands

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Previous administrative, executive assistant, operations support, or back-office experience required
• Strong Microsoft Excel / spreadsheet skills required
• File and document-management experience required
• Strong attention to detail and organizational skills
• Comfortable handling confidential employee and business records
• Experience working with operational data or recurring reports preferred
• Logistics, transportation, delivery, or similar experience is a plus but not required

IDEAL CANDIDATE PROFILE

• Highly organized and dependable
• Strong thinker and quick learner
• Excellent with spreadsheets and backend organization
• Able to take loosely organized information and turn it into a usable system
• Comfortable working in a fast-moving operational environment
• Proactive about tracking outstanding tasks and deadlines
• Able to learn unfamiliar platforms without extensive hand-holding
• Comfortable using AI tools to improve productivity
• Interested in becoming a dependable long-term resource as the company grows

APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

• Microsoft Excel
• Google Sheets
• Microsoft Office / Google Workspace
• AI Productivity Tools
• Amazon / Client Operational Systems – Training Provided

Work Schedule

• Contracted Hours per Week: 10 Hours (Hours expected to increase as the business grows)
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time: Flexible EST Business Hours – TBD

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior, Senior Level
• Contracted Hours per Week: 10 hours/week
• Daily Working Time: Flexible EST Business Hours – TBD
• Scheduled Working Days: Monday-Friday
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A-C (Clear, Professional English Communication Required)
• REGION PREFERENCES: Any

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

\*\*\******************************************************************

Title: Independent Contractor – CPT-11476 Compliance Case Management & Quality Control Virtual Assistant/Business Support VA/Entry-Advanced Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A technology-first company supporting property owners and property management companies is seeking a part-time Virtual Assistant to manage housing-code compliance cases from initial intake through final submission and acceptance.

The VA will work within an established process and existing SOPs to verify AI-generated case information, create and track work orders, review repair evidence, assemble proof-of-repair packages, and monitor cases through closure.

This is not a basic data-entry role. The position requires strong attention to detail, sound judgment when reviewing documents and photos, consistent deadline management, and the ability to flag questionable information before it creates compliance issues.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Case Intake & Work Order Management

• Review incoming violation notices and verify case information for accuracy
• Confirm addresses, unit numbers, notice numbers, cited items, and deadlines
• Create or verify work orders for individual violations
• Check for existing work orders before creating new records
• Maintain accurate case information across required systems
• Prioritize work based on repair deadlines and urgency

Evidence Review & Quality Control

• Review completed work orders and supporting documentation
• Confirm that photographs and completion notes clearly support the required repair
• Ensure evidence is matched to the correct violation
• Identify weak, missing, or unclear documentation before submission
• Request corrections or additional evidence when needed
• Escalate questionable items rather than making assumptions

Submission & Case Closure

• Assemble proof-of-repair packets according to established templates
• Submit completed documentation through applicable government portals
• Select required re-inspection or submission options
• Log submission activity accurately
• Keep cases open until final agency acceptance
• Maintain clear records of outstanding items, deadlines, and next steps

Communication & Process Support

• Communicate through email and Slack with internal team members and, when appropriate, client contacts
• Follow established SOPs and operating procedures
• Maintain clear written notes, captions, and escalation summaries
• Support additional compliance-processing tasks as assigned

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Previous operations, case management, quality control, claims processing, compliance, or similar process-driven experience required
• Proficiency in using VLOOKUP in Excel or Google Sheets
• Strong document review and data-verification skills required
• Strong written English required
• Experience working against deadlines and measurable KPIs strongly preferred
• Comfortable learning multiple web-based platforms
• Strong attention to detail and process discipline required
• Customer service or client communication experience preferred
• Property management, facilities, maintenance coordination, real estate operations, insurance claims, or regulatory compliance experience is a plus but not required
• Spreadsheet and basic image-handling experience preferred

IDEAL CANDIDATE PROFILE

• Exceptionally detail-oriented and accurate
• Strong document-reading and data-verification skills
• Comfortable reviewing photographs and determining whether evidence is complete
• Disciplined with repetitive daily workflows
• Able to prioritize work according to deadlines rather than simply working in order received
• Comfortable in a metrics-driven environment
• Able to work independently without constant supervision
• Technically comfortable with web-based systems
• Proactive about flagging issues rather than guessing
• Reliable, motivated, and accountable for deliverables

PERFORMANCE EXPECTATIONS

The VA will be evaluated primarily on:

Quantity and quality of work orders reviewed

Quantity and quality of evidence packets prepared

First-pass acceptance rate of submitted proof-of-repair packets

APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

• Slack
• Google Workspace
• Microsoft Office / Microsoft 365
• Web-Based Business Platforms
• Government / Compliance Portals
• Client Proprietary Systems – Training Provided

Work Schedule

• Contracted Hours per Week: 20 Hours
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time: 10:00 AM – 2:00 PM EST OR 2:00 PM – 6:00 PM EST

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior, Senior, and Advanced Level
• Contracted Hours per Week: 20 hours/week
• Daily Working Time: 10:00 AM – 2:00 PM EST OR 2:00 PM – 6:00 PM EST
• Scheduled Working Days: Monday-Friday
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A-C (Strong Written English Required)
• REGION PREFERENCES: Any

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!

**Please apply with an English resumé!**

Do you want to change how the world creates?

At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before.

As the dedicated Field Service Technician for Formlabs, you will be the primary technical point of contact and face of our company across the DACH region and beyond. This is a role where you will be traveling 80% or more of the time.

You will be responsible for the full lifecycle of the customer’s on-site experience: from the initial installation and commissioning of equipment to delivering comprehensive user training and performing critical repairs. You are not just fixing machines; you are empowering customers to use them.

We’re a team of hands-on builders, engineers, and innovators reinventing how the world makes physical things. If you’re ready to shape the future of fabrication, come build it with us.

The Challenge:

• Installation & Customer Training (On-Site)

  • Equipment Installation: Travel to customer sites to unpack, install, commission, and calibrate new 3D printing systems.
  • User Training: Conduct structured on-site training sessions for new and existing customers. You will teach them how to operate the machinery, utilize software, and perform basic maintenance.
  • Demonstrations: Perform live product demos to inspire confidence in the technology and ensure the customer team is fully up to speed.

• Break-Fix & Maintenance (On-Site)

  • Rapid Response: Act as a deployable resource for customers facing downtime, often traveling on short notice to perform urgent repairs.
  • Preventative Maintenance: Manage a schedule of annual maintenance visits, ensuring all warrantied customers are serviced within their 90-day target window.
  • Troubleshooting: Employ critical thinking to diagnose electromechanical issues and achieve “single visit resolutions” to minimize travel and downtime.

• Logistics & Reporting

  • Visit Volume: Execute a high volume of activity.
  • Travel Management: Independently manage a complex travel schedule (flights, trains, hotels, rental cars) and submit expenses on time.
  • Documentation: Maintain meticulous records of installations, training sessions completed, and repairs in Salesforce.

Your Profile:

• You are based in Frankfurt/Berlin/Munich (highly preferred due to hub connectivity).
• You are energized by travel and willing to be on the road 80%+ of the time.
• You have a strong technical background (electromechanical/hardware) and the soft skills required to teach others how to use that technology.
• Fluency in German and English (both C1). You can explain complex technical concepts simply and effectively in German and English.
• Valid driver’s license is required.

Bonus Skills:

• Fluency in French
• Passion for 3D printing and emerging technologies
• Experience in rapidly-growing startup environments

Our Perks:

• Shares in the company (we’re a double unicorn company!)
• Free mental health & well-being sessions with an external partner
• Learning and development budget
• Free 3D prints
• Urban Sports Club discount
• Supplementary, opt-in German pension scheme
• Fun team events

We build amazing things. Come join us!

Even if you don’t check every box, but see yourself contributing, please apply.Help us build an inclusive community that will change the face of 3D printing. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Your personal data is processed in accordance with our Privacy Policy. If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at  privacy@formlabs.com.

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

\*\*\******************************************************************

Title: Independent Contractor – CPT-11477 Administrative & Operations Support Virtual Assistant/Business Support VA/Entry-Senior Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A newly launched Ohio-based delivery (Amazon DSP) operation is seeking a part-time Virtual Assistant to provide back-office administrative, organizational, and reporting support as the business grows.

The VA will help maintain organized employee and audit documentation, improve spreadsheets and trackers, pull operational data, maintain recurring records, and ensure important administrative requirements do not fall through the cracks.

The position will begin at 10 hours per week, with the intent to gradually expand the VA’s responsibilities and hours as the business ramps.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Administrative & File Management

• Organize and maintain employee and operational files
• Maintain audit-ready documentation and folders
• Organize onboarding records such as required licenses, screening documentation, and related records
• Maintain workers’ compensation, insurance, and other business documentation
• Track outstanding administrative requests and deadlines
• Ensure important documents and information can be located quickly when requested

Spreadsheet & Operational Reporting

• Maintain and improve recurring Excel spreadsheets and trackers
• Pull operational data from client-provided systems
• Track daily routes, package volume, delivery results, and other operational information
• Organize data so the client can review business performance and costs
• Maintain accurate recurring reports
• Assist with simplifying repetitive data-entry and reporting workflows

General Operations Support

• Maintain task lists and follow up on outstanding administrative items
• Assist with occasional employee onboarding administration when needed
• Help document and organize policies and recurring business processes
• Support the owner and operations manager with back-office tasks
• Learn additional systems and responsibilities as the business grows
• Assist with inbox, calendar, or other executive-support activities as the role expands

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Previous administrative, executive assistant, operations support, or back-office experience required
• Strong Microsoft Excel / spreadsheet skills required
• File and document-management experience required
• Strong attention to detail and organizational skills
• Comfortable handling confidential employee and business records
• Experience working with operational data or recurring reports preferred
• Logistics, transportation, delivery, or similar experience is a plus but not required

IDEAL CANDIDATE PROFILE

• Highly organized and dependable
• Strong thinker and quick learner
• Excellent with spreadsheets and backend organization
• Able to take loosely organized information and turn it into a usable system
• Comfortable working in a fast-moving operational environment
• Proactive about tracking outstanding tasks and deadlines
• Able to learn unfamiliar platforms without extensive hand-holding
• Comfortable using AI tools to improve productivity
• Interested in becoming a dependable long-term resource as the company grows

APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

• Microsoft Excel
• Google Sheets
• Microsoft Office / Google Workspace
• AI Productivity Tools
• Amazon / Client Operational Systems – Training Provided

Work Schedule

• Contracted Hours per Week: 10 Hours (Hours expected to increase as the business grows)
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time: Flexible EST Business Hours – TBD

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior, Senior Level
• Contracted Hours per Week: 10 hours/week
• Daily Working Time: Flexible EST Business Hours – TBD
• Scheduled Working Days: Monday-Friday
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A-C (Clear, Professional English Communication Required)
• REGION PREFERENCES: Any

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!

Headquarters: San Francisco Bay Area or New York (Remote)

Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games.

Ad Operations and Sales Analytics support Discord's ads business, partnering with Sales, Product, Engineering, Data Science, and other cross-functional teams to deliver high-quality campaign executions, impactful data insights, and go-to-market strategy across our advertising products.

As an Ad Operations Manager, you will play a crucial part in scaling our Ads business. You'll improve the efficiency and scale of campaign execution while contributing to deep-dive analyses that drive business growth and inform go-to-market strategy. You'll provide valuable feedback to Product and Engineering teams, directly impacting Discord's advertising capabilities while removing friction from customers' experience with our platform.

What You'll Be Doing

• Ensuring ad campaigns are implemented and launched on time and to specification — including campaign parameters such as dates, targeting, tracking, impression/reach goals, geographies, and budget — working closely with Account Executives and Account Managers to align setups with client objectives
• Providing hands-on technical support to key customers and Ad Sales partners, and owning the processes and escalation path (in partnership with Engineering) for issues related to platform integration and use
• Partnering with Account Managers and technical teams to optimize campaign outcomes and maximize client ROI, including troubleshooting and A/B testing of messaging, creative, and targeting
• Synthesizing campaign performance insights for internal stakeholders and clients — performance, trends, ROI, and actionable recommendations
• Building and scaling automations and tooling (including AI/LLM-based workflows) that reduce manual effort and increase leverage across the team
• Serving as the operational engine for multiple revenue-driving functions across the Discord Business Organization

What you should have

• 3–5+ years of experience in digital advertising, ad operations, or related roles
• Hands-on experience using AI tools (e.g., LLM-based workflows, scripting/automation) to drive measurable efficiency gains in a professional environment
• Comfort working with data and light scripting — SQL required; Python or similar strongly preferred — to build or maintain internal tooling and reporting pipelines
• Demonstrated knowledge of a broad variety of ad technologies, campaign operation methodologies, and ad tracking/measurement solutions
• Experience partnering with Engineering and/or Product on technical escalations, platform integrations, or API-level troubleshooting
• Successful track record working directly with clients — understanding needs and delivering value
• Strong analytical proficiency: ability to query and interpret data, generate insights, and make data-driven decisions
• Familiarity with market trends and KPIs such as viewability, brand safety, yield analysis, and audience extension
• Excellent communication and collaboration skills in a fast-changing, cross-functional environment

Bonus Points

• Experience designing or building internal automation/tooling (bots, pipelines, dashboards) that scaled a team's operations
• Team player with a sense of humor, humility, curiosity, and empathy

This position is US-based and can be based in New York (remote) or San Francisco but if you live in the Bay Area, you’re welcome to work from our beautiful SF office. 

The US base salary range for this full-time position is $192,000.00 to $216,000.00 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.

Why Discord? 

Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests, and helps developers build and grow their businesses. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. Join us in our mission! Your future is just a click away!

Discord is committed to inclusion and providing reasonable accommodations during the interview process. We want you to feel set up for success, so if you are in need of reasonable accommodations, please let your recruiter know.

Please see our Applicant and Candidate Privacy Policy for details regarding Discord’s collection and usage of personal information relating to the application and recruitment process by clicking HERE.

To apply: https://weworkremotely.com/remote-jobs/discord-advertising-operations-manager

Ellipsis is emerging as a market leader in “GEO” for B2B technology companies. This is a high-impact, hands-on role in a fast-moving and ambitious agency.

The transition to AI search has put a lot of the SEO industry on the back foot. Ellipsis has always been consultative/strategic in our approach, we started building AI search products in 2021 on GPT-2, and thus this has been a time for us to thrive.

Today, we think we have a better understanding of AI search than almost anyone else. We have both the tracking product (built in-house), the data (~25 million AI answers for analysis, with more tracked weekly), and the execution end-to-end from strategy, to writing, to in-house design, to optimisation, and performance reporting.

We’re looking for an Executive Assistant to help our Founder and Managing Director, Alex, and our Chief of Staff, Anna, make the best possible use of their time, while ensuring important work across the business is prepared, coordinated and followed through. You’ll provide day-to-day EA support to Alex and work closely with Anna on wider business matters.

You will be the metronome that helps the business keep moving. Your work will be extremely high-impact, and you’ll be involved at a high level across the business. This is not a general operations role: your focus is excellent executive support, careful coordination and practical follow-through.

This position can be broken down as follows:

60% support to Alex.

40% support to Anna on wider business priorities, including finance and people administration.

Remote work requires trust, and in this role this will be absolutely critical. Trust is built over time, and accordingly your responsibilities will grow over time. Our hope is that you will prove indispensable to the business, but we understand it will take months to get to this place. Thus, below is a list of some of the responsibilities you’ll be able to grow into over time.

Support to Alex

Your most important responsibility is helping Alex maximise his time, protect his attention, reduce unnecessary context-switching, and stay focused on the work where he adds the most value.

• Calendar management: Own and manage Alex’s diary and calendar. Protect focused work and create space for strategic priorities. Make sensible scheduling decisions using your knowledge of Alex’s priorities, resolve clashes proactively, and account for preparation, travel time, location, time zones and the purpose of each meeting. Challenge or reorganise meetings where there is a better use of Alex’s time, and make sure Alex has the right preparation and information before important meetings.
• Inbox and communication: Assist the Managing Director with maintaining an organised and efficient inbox, including drafting replies or responding directly on his behalf at times. Effectively triage emails, understand possible courses of action, and present information to Alex in a way that lets him quickly provide a batch of responses that unblock you. Chase outstanding replies, actions and commitments, and build templates and systems for recurring email patterns so that important messages and obligations do not disappear.
• Briefings: Prepare a clear, concise morning briefing for Alex at the start of each day before he logs on (8.30am uk), giving him an overview of his schedule, priorities, deadlines, outstanding decisions and follow-up. Monitor his relevant communication channels, use judgement to identify what needs his attention, and make sure he is reminded of important to-dos, commitments and preparation ahead of time. These briefings are sometimes also required in the afternoon.
• Day-to-day tasks: The remit of this role is not “follow this clearly defined process every time”, but “take this mostly finished project and figure out how to proactively take it to completion”. These tasks might touch project management, writing/editing, triaging information, posting on LinkedIn, research, drafting communications and ensuring action is taken. You’ll need to work out the information, stakeholders, decisions and follow-up required, rather than waiting for every task to arrive as a fully documented process.
• Meetings: Prepare for meetings, including ensuring slides, agendas and internal notes are prepared. Your goal is to ensure we utilise meeting time most effectively and are able to put our best foot forward. Use approved AI tools to capture and summarise meetings where appropriate, then check the output for accuracy and missing nuance. Extract decisions, actions, owners and deadlines; create follow-up tasks and communications; and make sure agreed actions are completed. This is about excellent preparation and follow-through, rather than traditional minute-taking as an end in itself.
• Travel: Coordinate complex travel for Alex. Prepare clear itineraries and manage flights, hotels, transport, meetings, dinners and contingencies.
• Occasional personal administration: This is a business-focused role and the overwhelming responsibility is with the business. You may be occasionally asked to take care of personal admin for Alex where this meaningfully protects his time.

Support to Anna and the wider business

You will report directly to Anna. Outside of supporting Alex, your role is to help her deliver wider team and business priorities.

• Finance administration: This is an important part of the role. Support Anna with Ellipsis’s day-to-day finance administration. This includes filing expenses, collecting invoices and receipts, preparing client invoices for review, gathering freelancer and supplier invoices, preparing payment information for approval, and chasing late client payments. You’ll keep records accurate and tidy, help manage the finance inbox, and flag discrepancies promptly. Anna and our accountants remain responsible for payroll, pensions, compliance and all accounting decisions - your role is to make sure the inputs are complete, accurate and on time.
• People and team support: Support Anna with people administration. Keep HR records up to date, prepare routine paperwork, help coordinate onboarding and offboarding, track key dates such as probation reviews and contract renewals, and support recruitment logistics - scheduling interviews, managing candidate communications and keeping the pipeline tidy. You’ll also help create a positive remote-team experience through thoughtful internal communications, recognition, celebrations and team rituals.
• Company meet-ups: Organise Ellipsis’s company meet-ups, including researching and budgeting locations, booking travel and accommodation, and arranging restaurants, meeting rooms and activities. You’ll need to think carefully about cost, travel time, comfort, accessibility, dietary requirements and contingencies to create a productive and smooth trip for the whole team.
• Wider business priorities: Take on well-scoped work that helps Anna and the Senior Leadership Team move wider company priorities forward. This might include preparing information and options, coordinating input from colleagues, drafting communications, updating trackers, following up actions and taking a partly formed request through to a reliable conclusion.
• Travel and conference support: Support Anna, Alex and, occasionally, other Leadership Team members with conference travel. This includes booking flights and hotels, preparing clear itineraries, organising client dinners or agreed gifts, and looking for ways to make their time away from the business as effective as possible.
• Confidentiality and judgement: You will handle confidential information relating to the business and team. You must use discretion, keep records accurate and know when a sensitive issue, decision or uncertainty needs to be escalated to Anna.

Requirements: hard skills

• 2-4 years experience in an Executive Assistant or similar role; similar roles might include Personal Assistant, Team Assistant, Business Support Coordinator, Office Manager, Project Manager
• Impeccable English written and spoken communication and editorial skills
• Meticulous attention to detail
• Experience working remotely full time
• Availability to work 8am - 5pm UK time (or earlier)
• AI native: Confident using approved AI tools and automations to research, draft, summarise, organise and streamline administrative work. Able to write effective prompts, build repeatable workflows, review outputs critically for accuracy, tone and confidentiality, and recognise when human judgement or escalation is required.

Requirements: soft skills

• Fantastic communication skills: Remote work relies on mutual trust, so frequent and clear written communication is essential
• Receptive to feedback and solutions-oriented: We share and learn from each other honestly, openly, and easily
• A people person with a high level of self-awareness: You’ll work daily with Alex, Anna, the wider team, suppliers, our accountants and client finance teams, so warmth, tact and good judgement about people are integral to the role
• Proven organisational skills: You must be obsessive with deadlines, managing and updating tasks, and totally reliable
• Self-driven work ethic: You need to be self-motivated, comfortable taking the initiative, and see projects through to completion
• Unwaveringly professional: You’ll be dealing with confidential information constantly and must be discreet and professional with this
• Calm when priorities change: You should be comfortable handling a mixture of planned and reactive work without losing sight of what matters most.
• Appetite for growth: As you build trust and company context, there will be scope for more sophisticated support to Alex, more complex Anna projects, deeper people and finance coordination, and practical AI and process improvements.

Your capability matters a lot more to us than your experience, and we would recommend you tailor your application with this in mind. We want to hear from you rather than ChatGPT. Please keep this in mind in particular with the screening questions.

• This is a full-time, 100% remote role (UK/EU based). Work from home, or the beach!

• 28 days of paid holiday

  • An additional 1 paid holiday day a year with each year of tenure, up to a maximum of 5 additional days

• 4-day work week, once a month (instead of local bank holidays seeing as we are based across the world)

• Regular team retreats; last was Istanbul, previously in Edinburgh, Oxford, Madrid, and Budapest

• Support for your growth, whether that’s upskilling, training, or exploring the direction you want to develop in

• Enhanced maternity/paternity leave, and sick pay

The application process

It’s important we find the best candidate for this position, and our selection process will reflect this.

Much of our company Wiki is externally accessible, and you’re encouraged to read through this before applying. We have a very useful guide to our interview process available here. This tells you what we’re looking for and reading this will significantly increase your chance of success!

We’ll review applications on a rolling basis but interviews start after the closing date. There’s thus no benefit to rushing to apply: we will bias heavily towards your application’s answers rather than your CV, and we’d love for you to take your time.

We’re fortunate to receive a large volume of applications. You can make your application stand out by paying special attention to the main responsibilities of this role, and “how to apply”. If you think you’re a fit, or could be a fit – go for it!

We use video calls for interviews. You’ll have video interviews using Google Meet, including with members of the Leadership Team and the Founder.

We understand that this is as much you interviewing us, as the other way round. Throughout the interview process, we’re extremely happy to answer your questions about the business, working here, and the future of the company.

The final stage of our hiring process is a paid test project, which will be similar to work you could expect to do if you were hired. We’ll give you a week to complete the project, and expect it to be 4-6 hours of work.

Following the completion of trial projects, we’ll ask for professional references from your previous 2 managers. We ask candidates to introduce us to their references, for a 10 minute call.

We do great work for clients and are building an ethical business that lets everyone do their best work. If you think you could be the next person to join our team, please apply :)

How to apply

Please apply through Workable: https://apply.workable.com/getellipsis. We will decide who progresses to the next stage based on the form you submit, and your CV. Please give us a good reason to select you! Taking the time to research the role, what we’re looking for, what we do, and what you can do for us will increase your chance of success. Your cover letter is where you have the space to do this. Please do not email either Anna or Alex, this will not help your application.

Ellipsis is an equal opportunity workplace and is committed to equal employment opportunity.

The deadline for submission is the end of the day, on 20 September 2026.

About Bellwether

Bellwether is a national nonprofit that exists to transform education to ensure students furthest from opportunity achieve outcomes that lead to fulfilling lives and flourishing communities. We work hand in hand with education leaders and organizations to accelerate their impact, inform and influence policy and program design, and share what we learn along the way.

We are a remote-first team, and our work is national in scope, so our flexible working style allows our professionals to work where they have built their lives, which means Bellwether can hire the best person for each role, regardless of geography. This role can be based anywhere in the United States. Up to approximately 10-15% travel may be required.

Our philanthropic revenue comes almost exclusively from institutional foundation grants across 15 portfolios of work.

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About the Role

Bellwether seeks a Senior Development Associate to join our development team. This role reports to the Senior Development Manager and works in close partnership with the Senior Director of Development and Program Team colleagues.

Bellwether’s grant portfolio is growing. This role exists to make sure growth is matched by strong reporting, clean data, and a clear view of our funder pipeline. It serves as the connective tissue between our funder relationships and our systems of record. You’ll own grant reporting end to end, build the systems that keep 15 portfolios coordinated, and give the team a reliable picture of each funder relationship.

Core Responsibilities

Grant Reporting (40%)

• Own the full grant reporting lifecycle, from deliverable tracking through submission, ensuring every report is accurate, high-quality, and on time.
• Collect and synthesize input from project leads, finance, and senior leadership that connects work completed to stated grant outcomes.
• Manage the reporting calendar and funder portal logistics, including deadlines, requirements, credentials, and submission status.

Pipeline and Moves Management (20%)

• Log funder interactions, meetings, and next steps to build institutional knowledge of these relationships.
• Track cultivation moves against stage, owner, amount, and timing; surface stalled opportunities before they go cold.
• Produce pipeline summaries and revenue snapshots for team meetings, board reporting, and planning cycles.

Systems and Grant Operations (20%)

• Build and maintain the trackers, templates, and documentation that keep grant coordination consistent across the entire grant portfolio.
• Maintain data hygiene in Salesforce for grants, funder records, and opportunity stages.
• Write and update a grants procedure manual so processes are documented and repeatable.
• Partner with finance to reconcile grant payments and issue timely acknowledgments.

Prospect Research (10%)

• Identify and qualify new institutional funding prospects aligned with Bellwether’s priority areas.
• Write concise prospect memos covering funder priorities, giving history, and recommended entry points.
• Monitor funder announcements, requests for proposal (RFPs), and leadership changes, flagging time-sensitive opportunities for the team.

Team Contribution (10%)

• Use artificial intelligence (AI) tools to raise the quality and speed of research, drafting, and data work, with judgment about when human review is essential.
• Build trusted working relationships with leaders across the organization.
• Contribute to team meetings and planning for development and external relations.
• Travel two to four times per year for team and organization-wide convenings.

Recommended Qualifications

• 2-4 years of nonprofit development experience, or equivalent experience.
• Education sector and institutional/foundation giving preferred but not required.
• Strong writing and communication skills, including the ability to synthesize complex program, budget, and outcomes information into clear, compelling narratives for funder audiences.
• Demonstrated experience with grant reporting, prospect research, and pipeline coordination.
• Proven project management skills, including the ability to manage a high volume of deliverables, competing deadlines, and multiple stakeholders independently.
• Exceptional organizational skills and attention to operational detail, including managing calendars, keeping accurate records, and maintaining consistent processes and documentation.
• Sound judgment in using AI tools, including appropriate verification of AI-generated content and careful handling of sensitive donor and organizational information.
• Proficiency in Microsoft Office and Google Workspace; Claude/ChatGPT and Salesforce experience strongly preferred.

Compensation

The base salary range for incoming team members in this role is $77,250 to $82,250 annually, with eligibility for an annual performance bonus targeted at $4,113 based on individual and organizational success. While the final offer amount will be determined by multiple factors — including previous experience and content knowledge — and may vary from the stated range, Bellwether is committed to transparency, and all offers align with our compensation philosophy.

Bellwether provides competitive compensation and an attractive benefits package that includes a performance bonus based on individual and organizational success, healthcare coverage, and a 401(k) plan with matching employer contributions.

To Apply

Use your online application — a custom letter of interest and a current resume — to show us you have the skills listed here or why the skills you have are the ones we actually need. You should also use your application materials to highlight how your background and experience align with Bellwether’s mission, including our commitment to helping young people furthest from opportunity. This role has a priority application deadline of September 17, 2026. While we prioritize applications received on or before that date, we will review applications as we receive them until the position is filled.

Note: Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Use of AI in Hiring

Our team may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications, analyzing resumes, summarizing interviews, or assessing responses. These tools help our teams work efficiently, but they never replace human judgment. Our team makes every final hiring decision. If you have questions about how we process candidate data, please reach out to us at careers@bellwether.org.

Bellwether is committed to providing equal opportunities. It is our policy to ensure that all individuals with whom we are in contact are not discriminated against based on age, race, ethnicity, color, disability, gender identity, gender expression, political viewpoint, marital status, national origin, religion, sexual orientation, or veteran status. Further, as described above, Bellwether is committed to building a diverse team and strongly encourages individuals from all backgrounds to apply.

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

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See yourself at Twilio

Join the team as our next Senior Manager, Escalations!

About the job

As the leader of our North American Global Escalation Management team, you will play a pivotal role in driving Twilio’s mission to deliver an unparalleled customer experience. This is a high-impact opportunity to scale our operations and ensure that both internal stakeholders and our global customer base receive world-class support.

We are seeking a visionary leader who is deeply committed to mentoring and developing talent while championing continuous process improvement. The Senior Manager of Escalation Management is an Influential Operations Leader responsible for the reduction of recurrent escalations by driving systemic change to transform the customer experience at scale. Beyond immediate crisis mitigation, you will act as a structural engineer for the department, utilizing data-driven insights to refine escalation strategies, evolve organizational processes, and influence product stability. As a dedicated people leader, you will mentor your team to elevate their strategic maturity, shifting their focus from tactical troubleshooting to proactive risk assessment and executive-level analytical reporting. You are responsible for transforming a proactive culture of continuous improvement and operational excellence.

Responsibilities

In this role, you’ll:

Executive Communication & Product Influence

• High-Stakes Liaison and Direct Customer Advocacy: Your primary responsibility is to act as the direct, primary interface for customers during high-visibility incidents. You will serve as the “single source of truth” for both the customer and the Senior Director/VP level. This is not a behind-the-scenes role; you are expected to be front-and-center, translating complex technical hurdles into clear, actionable business communications.
• Product Betterment: Turn escalation volume into “Business Intelligence.” Partner with Customer Experience teams with data-backed evidence to prioritize process and product enhancements.

Strategic Planning & Governance

• Strategic Roadmap: Participate in the development  and execute a multi-quarter strategy to transition the escalation function from a reactive cost center to a proactive value-driver.
• MOR & QBR Leadership: Lead Monthly Operating Reviews (MORs) to track departmental health and Quarterly Business Reviews (QBRs) with senior leadership to report on trends, Return of Investment (ROI) of mitigation efforts, and long-term risk forecasts.
• Resource Forecasting: Plan headcount and tool requirements based on projected product launches and customer growth.

Project Management Responsibilities and Skills

• Lead end-to-end project lifecycle for cross-functional escalation initiatives, from definition to execution and post-launch analysis.
• Manage project timelines, dependencies, and deliverables, ensuring adherence to high-quality standards and strategic objectives.
• Proficiency in project management methodologies (e.g., Agile, Scrum, Waterfall) and tools (e.g., Jira, Asana, Airtable) to track progress and report on project status to stakeholders.
• Ability to facilitate stakeholder alignment and resolve conflicts to drive project milestones to completion.

Process Creation & Refinement

• Framework Design: Build, document, and deploy the “Escalation Runbook”, defining the triggers, communication cadences, and resolution paths across the company.
• Continuous Improvement: Constantly audit existing workflows to identify friction. You will be responsible for the creation of new SOPs that bridge gaps between Sales, Support, Customer Experience and Engineering.
• Operational Rigor: Establish clear Operating Level Agreements (OLAs) with cross-functional partners to ensure accountability and predictable response times.

People Betterment & Cultural Leadership

• Mentorship & Strategic Maturity: Mentor your team on advanced strategic thinking. Move them beyond tactical troubleshooting toward long-term negotiation strategies, proactive risk assessment, and analytical reporting tailored for an executive audience.
• Cross-Functional Coaching: Lead a company-wide initiative to uplevel the de-escalation skill set of the broader Support and Operations organizations. Implement training programs focused on “Betterment Identification,” empowering front-line teams to pre-emptively manage issues before they require executive-level intervention.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Ability to put yourself in the customer’s shoes and demonstrate your dedication to the customer experience through people management, coaching and performance management for supporting employee experience
• Experience being inclusive, while working with team members in different geographic locations and time zones
• Learning mindset, ability to learn new things, be curious and build internal and external relevant knowledge
• Demonstrated ability to identify process and team improvements, innovation and “Drawing the Owl” to creatively solve problems and allow your team to operate at scale
• Have proven documentation ability to “write it down” to create and curate internal and external documentation
• Have Strong English written and verbal communication skills

Desired:

• Experience: 10+ years in high-growth tech, with 7+ years in a leadership role reporting to Director-level or above.
• Business Acumen: Experience leading MORs/QBRs and presenting to executive audiences.
• Systemic Thinker: Proven ability to look at a problem and build a process to fix it, not just for one customer, but for the entire ecosystem.
• Data Literacy: Expert at using CRM (Salesforce/Zendesk) and BI tools (Tableau/Looker) to tell a story with data.
• Strategy & Execution: A unique ability to think at a 30,000-foot level (Strategic Planning) while remaining willing to “dive into the weeds” when a Tier 0 crisis hits.

Location

This role will be remote,but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $141,520.00 - $176,900.00.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Application deadline information

Applications for this role are intended to be accepted until September 21, but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

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Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

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Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

.

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

.

See yourself at Twilio

Join the team as Twilio’s next Product Operations Specialist 3

About the job

Twilio is seeking an Product Operations Specialist 3 to join the team that runs Twilio’s phone number operations globally. This role will work directly with customers to help them port their phone numbers into Twilio, procure short codes and Sender IDs, and have access to phone numbers they require for their applications. The Senior Product Operations Specialist is the third tier on the Level 1 team. The Product Operations team is a key part of Twilio’s Super Network, whose mission is to provide the infrastructure that catalogs, orchestrates, and delivers the world’s connectivity.

Responsibilities

In this role, you’ll:

• Provide support for common customer inquiries received by email to ensure customers have an excellent experience with Twilio.
• Assess the nature of product or service issues and resolve basic-to-intermediate level problems.
• Log customer interactions and tag/categorize issues accordingly.
• Learn new processes across a variety of subject areas and ensure our operations are running smoothly.
• Respond to and action incoming carrier partner notifications.
• Quickly and confidently triage complex issues to the Level 2 team.
• Effectively respond to advanced questions from customers (external and internal) in core area and intermediate questions across multiple areas.
• Work independently to troubleshoot/determine resolution for issues across the entirety of your team’s domain.
• Coach and mentor less experienced teammates.
• Wear the Customer Shoes: Provide support to the team by being a front line support system for customer escalations, received primarily by email and phone.
• Draw the Owl: Assess the nature of product or service issues and resolve intermediate to advanced level problems.
• Ruthlessly Prioritize: Log customer interactions and tag/categorize issues accordingly.
• Be Bold: Learn new processes across a variety of subject areas and ensure our operations are running smoothly.
• Be an Owner: Effectively respond to all basic and some advanced questions from customers (external and internal) in your core area and quickly and confidently triage complex issues via documented internal escalation paths.
• Write it Down: Enable a consistent experience for our customers, team members and internal teams, and ensure all documentation on processes are up to date.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Ability to work in rotational shifts  18:30 - 3:30AM or 21:00- 6:00 IST
• You’re thorough, organized, and detail-oriented, and you’re able to prioritize and execute multiple processes.
• Experience Required: 3 - 7 Yrs*( depending on candidature)
• Previous experience into Advanced Email writing, handling international escalations(voice, chat and email)
• International stakeholder handling
• Monitoring tasks and queues, ensuring SLAs aren’t breached for self and the team
• Coach as per requirement to individuals in the team
• Interaction with the technical team frequently to understand the core nature of the process and implement process improvements as in when demanded
• Previous experience into doing root cause analysis
• Ready to take up additional tasks depending on requirements
• You’re empathetic and customer centric to the core.
• You’re a clear verbal and written communicator.
• You’re introspective and committed to continuous self-improvement.
• You’re capable of learning quickly and mastering complicated systems.
• You’re capable of working independently but also energized from working within a team and cross-functionally to achieve the company’s goals.
• You’re able to complete tasks in core areas within SLAs.
• Able to perform quality audits for individuals only when required
• Should be able to manage the team and the process during manager’s absence

Desired:

• Knowledge of Looker queries/ reporting and creating dashboards in Tableau is a must
• Running SQL queries , having knowledge of Zendesk, JIRA would be an added advantage

Location

This role will be based remotely in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

.

Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Ellipsis is emerging as a market leader in “GEO” for B2B technology companies. This is a high-impact, hands-on role in a fast-moving and ambitious agency.

The transition to AI search has put a lot of the SEO industry on the back foot. Ellipsis has always been consultative/strategic in our approach, we started building AI search products in 2021 on GPT-2, and thus this has been a time for us to thrive.

Today, we think we have a better understanding of AI search than almost anyone else. We have both the tracking product (built in-house), the data (~25 million AI answers for analysis, with more tracked weekly), and the execution end-to-end from strategy, to writing, to in-house design, to optimisation, and performance reporting.

We’re looking for an Executive Assistant to help our Founder and Managing Director, Alex, and our Chief of Staff, Anna, make the best possible use of their time, while ensuring important work across the business is prepared, coordinated and followed through. You’ll provide day-to-day EA support to Alex and work closely with Anna on wider business matters.

You will be the metronome that helps the business keep moving. Your work will be extremely high-impact, and you’ll be involved at a high level across the business. This is not a general operations role: your focus is excellent executive support, careful coordination and practical follow-through.

This position can be broken down as follows:

60% support to Alex.

40% support to Anna on wider business priorities, including finance and people administration.

Remote work requires trust, and in this role this will be absolutely critical. Trust is built over time, and accordingly your responsibilities will grow over time. Our hope is that you will prove indispensable to the business, but we understand it will take months to get to this place. Thus, below is a list of some of the responsibilities you’ll be able to grow into over time.

Support to Alex

Your most important responsibility is helping Alex maximise his time, protect his attention, reduce unnecessary context-switching, and stay focused on the work where he adds the most value.

• Calendar management: Own and manage Alex’s diary and calendar. Protect focused work and create space for strategic priorities. Make sensible scheduling decisions using your knowledge of Alex’s priorities, resolve clashes proactively, and account for preparation, travel time, location, time zones and the purpose of each meeting. Challenge or reorganise meetings where there is a better use of Alex’s time, and make sure Alex has the right preparation and information before important meetings.
• Inbox and communication: Assist the Managing Director with maintaining an organised and efficient inbox, including drafting replies or responding directly on his behalf at times. Effectively triage emails, understand possible courses of action, and present information to Alex in a way that lets him quickly provide a batch of responses that unblock you. Chase outstanding replies, actions and commitments, and build templates and systems for recurring email patterns so that important messages and obligations do not disappear.
• Briefings: Prepare a clear, concise morning briefing for Alex at the start of each day before he logs on (8.30am uk), giving him an overview of his schedule, priorities, deadlines, outstanding decisions and follow-up. Monitor his relevant communication channels, use judgement to identify what needs his attention, and make sure he is reminded of important to-dos, commitments and preparation ahead of time. These briefings are sometimes also required in the afternoon.
• Day-to-day tasks: The remit of this role is not “follow this clearly defined process every time”, but “take this mostly finished project and figure out how to proactively take it to completion”. These tasks might touch project management, writing/editing, triaging information, posting on LinkedIn, research, drafting communications and ensuring action is taken. You’ll need to work out the information, stakeholders, decisions and follow-up required, rather than waiting for every task to arrive as a fully documented process.
• Meetings: Prepare for meetings, including ensuring slides, agendas and internal notes are prepared. Your goal is to ensure we utilise meeting time most effectively and are able to put our best foot forward. Use approved AI tools to capture and summarise meetings where appropriate, then check the output for accuracy and missing nuance. Extract decisions, actions, owners and deadlines; create follow-up tasks and communications; and make sure agreed actions are completed. This is about excellent preparation and follow-through, rather than traditional minute-taking as an end in itself.
• Travel: Coordinate complex travel for Alex. Prepare clear itineraries and manage flights, hotels, transport, meetings, dinners and contingencies.
• Occasional personal administration: This is a business-focused role and the overwhelming responsibility is with the business. You may be occasionally asked to take care of personal admin for Alex where this meaningfully protects his time.

Support to Anna and the wider business

You will report directly to Anna. Outside of supporting Alex, your role is to help her deliver wider team and business priorities.

• Finance administration: This is an important part of the role. Support Anna with Ellipsis’s day-to-day finance administration. This includes filing expenses, collecting invoices and receipts, preparing client invoices for review, gathering freelancer and supplier invoices, preparing payment information for approval, and chasing late client payments. You’ll keep records accurate and tidy, help manage the finance inbox, and flag discrepancies promptly. Anna and our accountants remain responsible for payroll, pensions, compliance and all accounting decisions - your role is to make sure the inputs are complete, accurate and on time.
• People and team support: Support Anna with people administration. Keep HR records up to date, prepare routine paperwork, help coordinate onboarding and offboarding, track key dates such as probation reviews and contract renewals, and support recruitment logistics - scheduling interviews, managing candidate communications and keeping the pipeline tidy. You’ll also help create a positive remote-team experience through thoughtful internal communications, recognition, celebrations and team rituals.
• Company meet-ups: Organise Ellipsis’s company meet-ups, including researching and budgeting locations, booking travel and accommodation, and arranging restaurants, meeting rooms and activities. You’ll need to think carefully about cost, travel time, comfort, accessibility, dietary requirements and contingencies to create a productive and smooth trip for the whole team.
• Wider business priorities: Take on well-scoped work that helps Anna and the Senior Leadership Team move wider company priorities forward. This might include preparing information and options, coordinating input from colleagues, drafting communications, updating trackers, following up actions and taking a partly formed request through to a reliable conclusion.
• Travel and conference support: Support Anna, Alex and, occasionally, other Leadership Team members with conference travel. This includes booking flights and hotels, preparing clear itineraries, organising client dinners or agreed gifts, and looking for ways to make their time away from the business as effective as possible.
• Confidentiality and judgement: You will handle confidential information relating to the business and team. You must use discretion, keep records accurate and know when a sensitive issue, decision or uncertainty needs to be escalated to Anna.

Requirements: hard skills

• 2-4 years experience in an Executive Assistant or similar role; similar roles might include Personal Assistant, Team Assistant, Business Support Coordinator, Office Manager, Project Manager
• Impeccable English written and spoken communication and editorial skills
• Meticulous attention to detail
• Experience working remotely full time
• Availability to work 8am - 5pm UK time (or earlier)
• AI native: Confident using approved AI tools and automations to research, draft, summarise, organise and streamline administrative work. Able to write effective prompts, build repeatable workflows, review outputs critically for accuracy, tone and confidentiality, and recognise when human judgement or escalation is required.

Requirements: soft skills

• Fantastic communication skills: Remote work relies on mutual trust, so frequent and clear written communication is essential
• Receptive to feedback and solutions-oriented: We share and learn from each other honestly, openly, and easily
• A people person with a high level of self-awareness: You’ll work daily with Alex, Anna, the wider team, suppliers, our accountants and client finance teams, so warmth, tact and good judgement about people are integral to the role
• Proven organisational skills: You must be obsessive with deadlines, managing and updating tasks, and totally reliable
• Self-driven work ethic: You need to be self-motivated, comfortable taking the initiative, and see projects through to completion
• Unwaveringly professional: You’ll be dealing with confidential information constantly and must be discreet and professional with this
• Calm when priorities change: You should be comfortable handling a mixture of planned and reactive work without losing sight of what matters most.
• Appetite for growth: As you build trust and company context, there will be scope for more sophisticated support to Alex, more complex Anna projects, deeper people and finance coordination, and practical AI and process improvements.

Your capability matters a lot more to us than your experience, and we would recommend you tailor your application with this in mind. We want to hear from you rather than ChatGPT. Please keep this in mind in particular with the screening questions.

• This is a full-time, 100% remote role (UK/EU based). Work from home, or the beach!

• 28 days of paid holiday

  • An additional 1 paid holiday day a year with each year of tenure, up to a maximum of 5 additional days

• 4-day work week, once a month (instead of local bank holidays seeing as we are based across the world)

• Regular team retreats; last was Istanbul, previously in Edinburgh, Oxford, Madrid, and Budapest

• Support for your growth, whether that’s upskilling, training, or exploring the direction you want to develop in

• Enhanced maternity/paternity leave, and sick pay

The application process

It’s important we find the best candidate for this position, and our selection process will reflect this.

Much of our company Wiki is externally accessible, and you’re encouraged to read through this before applying. We have a very useful guide to our interview process available here. This tells you what we’re looking for and reading this will significantly increase your chance of success!

We’ll review applications on a rolling basis but interviews start after the closing date. There’s thus no benefit to rushing to apply: we will bias heavily towards your application’s answers rather than your CV, and we’d love for you to take your time.

We’re fortunate to receive a large volume of applications. You can make your application stand out by paying special attention to the main responsibilities of this role, and “how to apply”. If you think you’re a fit, or could be a fit – go for it!

We use video calls for interviews. You’ll have video interviews using Google Meet, including with members of the Leadership Team and the Founder.

We understand that this is as much you interviewing us, as the other way round. Throughout the interview process, we’re extremely happy to answer your questions about the business, working here, and the future of the company.

The final stage of our hiring process is a paid test project, which will be similar to work you could expect to do if you were hired. We’ll give you a week to complete the project, and expect it to be 4-6 hours of work.

Following the completion of trial projects, we’ll ask for professional references from your previous 2 managers. We ask candidates to introduce us to their references, for a 10 minute call.

We do great work for clients and are building an ethical business that lets everyone do their best work. If you think you could be the next person to join our team, please apply :)

How to apply

Please apply through Workable: https://apply.workable.com/getellipsis. We will decide who progresses to the next stage based on the form you submit, and your CV. Please give us a good reason to select you! Taking the time to research the role, what we’re looking for, what we do, and what you can do for us will increase your chance of success. Your cover letter is where you have the space to do this. Please do not email either Anna or Alex, this will not help your application.

Ellipsis is an equal opportunity workplace and is committed to equal employment opportunity.

The deadline for submission is the end of the day, on 20 September 2026.

About Bellwether

Bellwether is a national nonprofit that exists to transform education to ensure students furthest from opportunity achieve outcomes that lead to fulfilling lives and flourishing communities. We work hand in hand with education leaders and organizations to accelerate their impact, inform and influence policy and program design, and share what we learn along the way.

We are a remote-first team, and our work is national in scope, so our flexible working style allows our professionals to work where they have built their lives, which means Bellwether can hire the best person for each role, regardless of geography. This role can be based anywhere in the United States. Up to approximately 10-15% travel may be required.

Our philanthropic revenue comes almost exclusively from institutional foundation grants across 15 portfolios of work.

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About the Role

Bellwether seeks a Senior Development Associate to join our development team. This role reports to the Senior Development Manager and works in close partnership with the Senior Director of Development and Program Team colleagues.

Bellwether’s grant portfolio is growing. This role exists to make sure growth is matched by strong reporting, clean data, and a clear view of our funder pipeline. It serves as the connective tissue between our funder relationships and our systems of record. You’ll own grant reporting end to end, build the systems that keep 15 portfolios coordinated, and give the team a reliable picture of each funder relationship.

Core Responsibilities

Grant Reporting (40%)

• Own the full grant reporting lifecycle, from deliverable tracking through submission, ensuring every report is accurate, high-quality, and on time.
• Collect and synthesize input from project leads, finance, and senior leadership that connects work completed to stated grant outcomes.
• Manage the reporting calendar and funder portal logistics, including deadlines, requirements, credentials, and submission status.

Pipeline and Moves Management (20%)

• Log funder interactions, meetings, and next steps to build institutional knowledge of these relationships.
• Track cultivation moves against stage, owner, amount, and timing; surface stalled opportunities before they go cold.
• Produce pipeline summaries and revenue snapshots for team meetings, board reporting, and planning cycles.

Systems and Grant Operations (20%)

• Build and maintain the trackers, templates, and documentation that keep grant coordination consistent across the entire grant portfolio.
• Maintain data hygiene in Salesforce for grants, funder records, and opportunity stages.
• Write and update a grants procedure manual so processes are documented and repeatable.
• Partner with finance to reconcile grant payments and issue timely acknowledgments.

Prospect Research (10%)

• Identify and qualify new institutional funding prospects aligned with Bellwether’s priority areas.
• Write concise prospect memos covering funder priorities, giving history, and recommended entry points.
• Monitor funder announcements, requests for proposal (RFPs), and leadership changes, flagging time-sensitive opportunities for the team.

Team Contribution (10%)

• Use artificial intelligence (AI) tools to raise the quality and speed of research, drafting, and data work, with judgment about when human review is essential.
• Build trusted working relationships with leaders across the organization.
• Contribute to team meetings and planning for development and external relations.
• Travel two to four times per year for team and organization-wide convenings.

Recommended Qualifications

• 2-4 years of nonprofit development experience, or equivalent experience.
• Education sector and institutional/foundation giving preferred but not required.
• Strong writing and communication skills, including the ability to synthesize complex program, budget, and outcomes information into clear, compelling narratives for funder audiences.
• Demonstrated experience with grant reporting, prospect research, and pipeline coordination.
• Proven project management skills, including the ability to manage a high volume of deliverables, competing deadlines, and multiple stakeholders independently.
• Exceptional organizational skills and attention to operational detail, including managing calendars, keeping accurate records, and maintaining consistent processes and documentation.
• Sound judgment in using AI tools, including appropriate verification of AI-generated content and careful handling of sensitive donor and organizational information.
• Proficiency in Microsoft Office and Google Workspace; Claude/ChatGPT and Salesforce experience strongly preferred.

Compensation

The base salary range for incoming team members in this role is $77,250 to $82,250 annually, with eligibility for an annual performance bonus targeted at $4,113 based on individual and organizational success. While the final offer amount will be determined by multiple factors — including previous experience and content knowledge — and may vary from the stated range, Bellwether is committed to transparency, and all offers align with our compensation philosophy.

Bellwether provides competitive compensation and an attractive benefits package that includes a performance bonus based on individual and organizational success, healthcare coverage, and a 401(k) plan with matching employer contributions.

To Apply

Use your online application — a custom letter of interest and a current resume — to show us you have the skills listed here or why the skills you have are the ones we actually need. You should also use your application materials to highlight how your background and experience align with Bellwether’s mission, including our commitment to helping young people furthest from opportunity. This role has a priority application deadline of September 17, 2026. While we prioritize applications received on or before that date, we will review applications as we receive them until the position is filled.

Note: Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Use of AI in Hiring

Our team may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications, analyzing resumes, summarizing interviews, or assessing responses. These tools help our teams work efficiently, but they never replace human judgment. Our team makes every final hiring decision. If you have questions about how we process candidate data, please reach out to us at careers@bellwether.org.

Bellwether is committed to providing equal opportunities. It is our policy to ensure that all individuals with whom we are in contact are not discriminated against based on age, race, ethnicity, color, disability, gender identity, gender expression, political viewpoint, marital status, national origin, religion, sexual orientation, or veteran status. Further, as described above, Bellwether is committed to building a diverse team and strongly encourages individuals from all backgrounds to apply.

Ellipsis is emerging as a market leader in “GEO” for B2B technology companies. This is a high-impact, hands-on role in a fast-moving and ambitious agency.

The transition to AI search has put a lot of the SEO industry on the back foot. Ellipsis has always been consultative/strategic in our approach, we started building AI search products in 2021 on GPT-2, and thus this has been a time for us to thrive.

Today, we think we have a better understanding of AI search than almost anyone else. We have both the tracking product (built in-house), the data (~25 million AI answers for analysis, with more tracked weekly), and the execution end-to-end from strategy, to writing, to in-house design, to optimisation, and performance reporting.

We’re looking for an Executive Assistant to help our Founder and Managing Director, Alex, and our Chief of Staff, Anna, make the best possible use of their time, while ensuring important work across the business is prepared, coordinated and followed through. You’ll provide day-to-day EA support to Alex and work closely with Anna on wider business matters.

You will be the metronome that helps the business keep moving. Your work will be extremely high-impact, and you’ll be involved at a high level across the business. This is not a general operations role: your focus is excellent executive support, careful coordination and practical follow-through.

This position can be broken down as follows:

60% support to Alex.

40% support to Anna on wider business priorities, including finance and people administration.

Remote work requires trust, and in this role this will be absolutely critical. Trust is built over time, and accordingly your responsibilities will grow over time. Our hope is that you will prove indispensable to the business, but we understand it will take months to get to this place. Thus, below is a list of some of the responsibilities you’ll be able to grow into over time.

Support to Alex

Your most important responsibility is helping Alex maximise his time, protect his attention, reduce unnecessary context-switching, and stay focused on the work where he adds the most value.

• Calendar management: Own and manage Alex’s diary and calendar. Protect focused work and create space for strategic priorities. Make sensible scheduling decisions using your knowledge of Alex’s priorities, resolve clashes proactively, and account for preparation, travel time, location, time zones and the purpose of each meeting. Challenge or reorganise meetings where there is a better use of Alex’s time, and make sure Alex has the right preparation and information before important meetings.
• Inbox and communication: Assist the Managing Director with maintaining an organised and efficient inbox, including drafting replies or responding directly on his behalf at times. Effectively triage emails, understand possible courses of action, and present information to Alex in a way that lets him quickly provide a batch of responses that unblock you. Chase outstanding replies, actions and commitments, and build templates and systems for recurring email patterns so that important messages and obligations do not disappear.
• Briefings: Prepare a clear, concise morning briefing for Alex at the start of each day before he logs on (8.30am uk), giving him an overview of his schedule, priorities, deadlines, outstanding decisions and follow-up. Monitor his relevant communication channels, use judgement to identify what needs his attention, and make sure he is reminded of important to-dos, commitments and preparation ahead of time. These briefings are sometimes also required in the afternoon.
• Day-to-day tasks: The remit of this role is not “follow this clearly defined process every time”, but “take this mostly finished project and figure out how to proactively take it to completion”. These tasks might touch project management, writing/editing, triaging information, posting on LinkedIn, research, drafting communications and ensuring action is taken. You’ll need to work out the information, stakeholders, decisions and follow-up required, rather than waiting for every task to arrive as a fully documented process.
• Meetings: Prepare for meetings, including ensuring slides, agendas and internal notes are prepared. Your goal is to ensure we utilise meeting time most effectively and are able to put our best foot forward. Use approved AI tools to capture and summarise meetings where appropriate, then check the output for accuracy and missing nuance. Extract decisions, actions, owners and deadlines; create follow-up tasks and communications; and make sure agreed actions are completed. This is about excellent preparation and follow-through, rather than traditional minute-taking as an end in itself.
• Travel: Coordinate complex travel for Alex. Prepare clear itineraries and manage flights, hotels, transport, meetings, dinners and contingencies.
• Occasional personal administration: This is a business-focused role and the overwhelming responsibility is with the business. You may be occasionally asked to take care of personal admin for Alex where this meaningfully protects his time.

Support to Anna and the wider business

You will report directly to Anna. Outside of supporting Alex, your role is to help her deliver wider team and business priorities.

• Finance administration: This is an important part of the role. Support Anna with Ellipsis’s day-to-day finance administration. This includes filing expenses, collecting invoices and receipts, preparing client invoices for review, gathering freelancer and supplier invoices, preparing payment information for approval, and chasing late client payments. You’ll keep records accurate and tidy, help manage the finance inbox, and flag discrepancies promptly. Anna and our accountants remain responsible for payroll, pensions, compliance and all accounting decisions - your role is to make sure the inputs are complete, accurate and on time.
• People and team support: Support Anna with people administration. Keep HR records up to date, prepare routine paperwork, help coordinate onboarding and offboarding, track key dates such as probation reviews and contract renewals, and support recruitment logistics - scheduling interviews, managing candidate communications and keeping the pipeline tidy. You’ll also help create a positive remote-team experience through thoughtful internal communications, recognition, celebrations and team rituals.
• Company meet-ups: Organise Ellipsis’s company meet-ups, including researching and budgeting locations, booking travel and accommodation, and arranging restaurants, meeting rooms and activities. You’ll need to think carefully about cost, travel time, comfort, accessibility, dietary requirements and contingencies to create a productive and smooth trip for the whole team.
• Wider business priorities: Take on well-scoped work that helps Anna and the Senior Leadership Team move wider company priorities forward. This might include preparing information and options, coordinating input from colleagues, drafting communications, updating trackers, following up actions and taking a partly formed request through to a reliable conclusion.
• Travel and conference support: Support Anna, Alex and, occasionally, other Leadership Team members with conference travel. This includes booking flights and hotels, preparing clear itineraries, organising client dinners or agreed gifts, and looking for ways to make their time away from the business as effective as possible.
• Confidentiality and judgement: You will handle confidential information relating to the business and team. You must use discretion, keep records accurate and know when a sensitive issue, decision or uncertainty needs to be escalated to Anna.

Requirements: hard skills

• 2-4 years experience in an Executive Assistant or similar role; similar roles might include Personal Assistant, Team Assistant, Business Support Coordinator, Office Manager, Project Manager
• Impeccable English written and spoken communication and editorial skills
• Meticulous attention to detail
• Experience working remotely full time
• Availability to work 8am - 5pm UK time (or earlier)
• AI native: Confident using approved AI tools and automations to research, draft, summarise, organise and streamline administrative work. Able to write effective prompts, build repeatable workflows, review outputs critically for accuracy, tone and confidentiality, and recognise when human judgement or escalation is required.

Requirements: soft skills

• Fantastic communication skills: Remote work relies on mutual trust, so frequent and clear written communication is essential
• Receptive to feedback and solutions-oriented: We share and learn from each other honestly, openly, and easily
• A people person with a high level of self-awareness: You’ll work daily with Alex, Anna, the wider team, suppliers, our accountants and client finance teams, so warmth, tact and good judgement about people are integral to the role
• Proven organisational skills: You must be obsessive with deadlines, managing and updating tasks, and totally reliable
• Self-driven work ethic: You need to be self-motivated, comfortable taking the initiative, and see projects through to completion
• Unwaveringly professional: You’ll be dealing with confidential information constantly and must be discreet and professional with this
• Calm when priorities change: You should be comfortable handling a mixture of planned and reactive work without losing sight of what matters most.
• Appetite for growth: As you build trust and company context, there will be scope for more sophisticated support to Alex, more complex Anna projects, deeper people and finance coordination, and practical AI and process improvements.

Your capability matters a lot more to us than your experience, and we would recommend you tailor your application with this in mind. We want to hear from you rather than ChatGPT. Please keep this in mind in particular with the screening questions.

• This is a full-time, 100% remote role (UK/EU based). Work from home, or the beach!

• 28 days of paid holiday

  • An additional 1 paid holiday day a year with each year of tenure, up to a maximum of 5 additional days

• 4-day work week, once a month (instead of local bank holidays seeing as we are based across the world)

• Regular team retreats; last was Istanbul, previously in Edinburgh, Oxford, Madrid, and Budapest

• Support for your growth, whether that’s upskilling, training, or exploring the direction you want to develop in

• Enhanced maternity/paternity leave, and sick pay

The application process

It’s important we find the best candidate for this position, and our selection process will reflect this.

Much of our company Wiki is externally accessible, and you’re encouraged to read through this before applying. We have a very useful guide to our interview process available here. This tells you what we’re looking for and reading this will significantly increase your chance of success!

We’ll review applications on a rolling basis but interviews start after the closing date. There’s thus no benefit to rushing to apply: we will bias heavily towards your application’s answers rather than your CV, and we’d love for you to take your time.

We’re fortunate to receive a large volume of applications. You can make your application stand out by paying special attention to the main responsibilities of this role, and “how to apply”. If you think you’re a fit, or could be a fit – go for it!

We use video calls for interviews. You’ll have video interviews using Google Meet, including with members of the Leadership Team and the Founder.

We understand that this is as much you interviewing us, as the other way round. Throughout the interview process, we’re extremely happy to answer your questions about the business, working here, and the future of the company.

The final stage of our hiring process is a paid test project, which will be similar to work you could expect to do if you were hired. We’ll give you a week to complete the project, and expect it to be 4-6 hours of work.

Following the completion of trial projects, we’ll ask for professional references from your previous 2 managers. We ask candidates to introduce us to their references, for a 10 minute call.

We do great work for clients and are building an ethical business that lets everyone do their best work. If you think you could be the next person to join our team, please apply :)

How to apply

Please apply through Workable: https://apply.workable.com/getellipsis. We will decide who progresses to the next stage based on the form you submit, and your CV. Please give us a good reason to select you! Taking the time to research the role, what we’re looking for, what we do, and what you can do for us will increase your chance of success. Your cover letter is where you have the space to do this. Please do not email either Anna or Alex, this will not help your application.

Ellipsis is an equal opportunity workplace and is committed to equal employment opportunity.

The deadline for submission is the end of the day, on 20 September 2026.

Description

IMPACT BRANDS is a leading contributor to the health and wellness industry. With a journey from 5 to over 400 colleagues, and the expansion to a diverse family of 7+ brands (PureHealth Research, Nation Health MD, Pureance, Trumeta, PetMade, VitalPeak, Nature’s Blast). We are dedicated to helping improve the lives of people all over the world.

At IMPACT BRANDS, we embrace remote work culture and cherish open-mindedness, high energy, and adaptability qualities that are essential in our dynamic environment. We prioritize the growth of every team member, regardless of their location, offering advancement from intern to leadership roles.

IMPACT BRANDS has already positively impacted the lives of 3 million people worldwide. Join us as a remote Payments Team Leadand let’s impact billions together!

Our Treats:

• Remote work. Whether it’s your home office, a cozy cafe, or a scenic spot across the globe, you have the autonomy to choose your workspace.

• Home office budget. A home office allowance and the possibility to choose between a MacBook or a Windows-based workstation.

• Health and wellness budget. We value your well-being - investment in your health is not just encouraged but actively supported.

• More free time. Enjoy 25+ Working Days of Holidays to recharge and relax from work.

• Volunteering. Embrace the opportunity to dedicate 2 paid days each year towards personal growth and community impact.

• Personal development opportunities. Improve yourself through training online.

• Professional growth. Exceptional performance is recognized and rewarded, offering opportunities for career advancement based on your contributions to our success.

• Achievement Bonus. We celebrate our company’s successes by offering an annual bonus.

• Our company products. Get exclusive access to our health and wellness products.

• Flatwork culture. The chance to influence the company right from the start.

• Team spirit. Enjoy regular team-building activities and engaging online events.

• And much more! From a Welcome Package to other amazing perks – we’re always thinking of ways to show our appreciation for every team member. Whether it’s fun surprises or practical benefits, you’ll always feel valued.

Bits of your job:

• Lead & Mentor Payments Team: Oversee both the Accounts Receivable and Chargeback teams, providing training, guidance, and performance management to ensure all KPIs are met. Foster a collaborative and high-performing environment.

• Operations Management: Manage daily operations for both Chargeback and Accounts Receivable teams. This includes ensuring efficient chargeback case processing from initiation to resolution, actively supporting specialists to achieve the highest win rate, and overseeing timely, accurate payment processing for AR while helping the team reprocess as many leads as possible.

• Data & Reporting: Analyze chargeback and accounts receivable trends, providing insights to management and identifying areas for process improvement. Develop and present regular reports on team performance.

• Compliance: Ensure all payment handling, including chargebacks and accounts receivable processes, adheres to payment processor regulations, industry standards, and internal policies.

• Escalation & Risk Management: Handle complex chargeback cases and accounts receivable issues, working with other teams to address root causes and mitigate financial risks.

• Process Improvement: Continuously evaluate and improve existing processes within both the Accounts Receivable and Chargeback functions to enhance efficiency and accuracy.

• And other tasks.

Requirements

Key Expectations:

• Experience in banking, fintech, payment processing, or e-commerce payments, including exposure to chargebacks/disputes and/or Accounts Receivable.

• At least 1–2 years of experience leading or supervising a team, with responsibility for performance, KPIs, coaching, and development.

• Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and implement process improvements.

• Strong organizational and prioritization skills, with the ability to manage multiple operational responsibilities in a fast-paced environment.

• Excellent communication and stakeholder management skills, with a collaborative and proactive approach.

• Fluency in Lithuanian and English, both written and spoken.

Salary: from2,000 €/mon. net

Keep in mind that we are open to discussing a different salary based on your skills and competencies.